Trusted Agent profile · Ealing
★★★★★
1,318 reviews across 2 platforms
Unit 203, Victoria Road, North Acton, W3 6AD, Ealing, W3 6AD
LiFE Residential's office in Ealing, at Unit 203, is rated 4.4 out of 5 across 1,318 reviews on two platforms, including 357 Google reviews rated 4.1.
Tell us what you need and we'll put you in touch. LiFE Residential West London hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Ealing.
Every review we hold for the Ealing office, from every platform, shown as written. First names only.
5/5
TrustpilotTenancy extension
We would like to thank Abby for the help and support provided for the extension of our tenancy.Our questions and doubts were fully and promptly answered even during the weekend.We had an excellent experience
Dear Francesco, Thank you for your lovely words and for leaving a 5* review. Kind regards, Negin, Customer Relations Team
5/5
TrustpilotAshleigh Rocks! Big Thanks for Smooth Sailing!
I am delighted to share my positive experience with my property manager, Ashleigh Bates. Ashleigh has consistently demonstrated exceptional qualities that have made my interaction with Life Residential a smooth and pleasant experience.Ashleigh’s responsiveness is commendable; she consistently replied to my inquiries promptly, ensuring that communication was efficient and effective. Her patience and diligence in following through the entire process, addressing concerns, and providing timely updates have truly set her apart.One of Ashleigh’s notable strengths is her strong understanding and interpretation skills. She exhibited a keen ability to grasp and comprehend complex situations, making our communication remarkably smooth and clear.In summary, Ashleigh Bates has been an outstanding property manager. Her commitment to providing excellent customer service is evident in her timely responses, patience, and exceptional communication skills. I am grateful for her professionalism and would highly recommend her services.
5/5
TrustpilotVery professional
Riley has been really helpful with answering all my questions and very patiently and professionally resolving all issues. I wish you the very best with your career Riley.
Dear Anirudhya, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
5/5
TrustpilotWe recently had a property inspection…
We recently had a property inspection carried out by Luca Safari - he was lovely, courteous, and professional throughout the visit and he carried out the inspection thoroughly and efficiently. He also took time to ask if we had any feedback on the property and to answer any questions. Thank you, Luca!
5/5
TrustpilotRenewal
Abby Gooptu from the Renewal Department has been very helpful. she ensures our tenancy renewals are seamless and she is always quick to respond to our inquiries.
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
5/5
TrustpilotThank you, Thomas
Thomas is our managing agent for our property and he is a godsend. He took over the management of our property at the time of the expiration of the lease some 18 months ago and the tenants had left the place with inventory missing, many areas of the flat damaged and dirty. Thomas, without fuss went about getting tradesmen in to make good the place, getting funds from the deposit bond to pay for the same. We were at peace knowing that Thomas was in control of the situation. A very positive start to our landlord/managing agent relationship with Thomas.Thomas is a good communicator setting out facts and explaining situations, and outlining the rights and obligations of both the tenant and the landlord with clarity and neutrality. I appreciate his approach of setting out the ways and reasons for those ways in resolving tenant's complaints or requests. He made decision making very easy through the clear explanations. He approaches each problem (such as complaint from the tenant) without bias or prejudice but with fairness and pragmatism.He attends to problems with efficiency and effectiveness. When consent is given for repairs to be done within days the repairs are attended to. There is no hesitation or delays in whatever Thomas agrees to do.We appreciate Thomas' care and attention in the management of our property and it gives us great pleasure in writing this review.We thank Thomas for his great work.
1/5
GoogleMahrokh Azarbin was my property manager. Couldn’t do her job properly, not professional, kept asking me to check when it was her job, denied receiving emails.. and the list goes on. A few things she failed on: got my deposit sum wrong! Ignored emails and never once apologised herself for the damage she has caused. Tried to invoice me damaged items when the inventory check in already stated it on there! Gave me eviction notice when I said no to a £400 PER MONTH raise on rent! Had to succumb to this as I could not find a place in time and only then did she tell me it had to be raised even more. Money thieving people! Only managed to sort things out after I told head office and management. Not sure why she hasn’t been reprimanded yet or even fired! She clearly can’t do her job properly and people need to know. Shameless!
1/5
GoogleUpdate: Stay away from these bloody vampires, they charged £96 from my deposit for a bloody light bulb and a bloody loosen toilet seat. The worst letting agent ever. I have an issue with re-referencing. The referencing agent they use, Goodlord is totally hopeless. They promised that they would help, but at the end we were put in circles. The lady of their Admin team is extremely rude I have to say. Keep arguing with customers and never admit anything she did wrong. She always try her best to make an excuse and blame the problem on customers. Once she can’t argue with you, she simply doesn’t reply. It would be great if she use that effort at sorting out my problem. They are very passive as well. You always have to chase them for updates. Otherwise things are not going to be sorted out. I remember last year I had another issue with them. When I moved in they refused because they said no money was received. But at the end of the day, it was their mistake checking the wrong bank account. They never apologised. I think this company is simply incapable of doing their job decently. So in a nutshell, avoid.
1/5
GoogleI rented a studio flat with LifeResidential at Westgate House for 12 months. I will explain below the reason why I gave 1 star. - The initial process from the contact with the agent to contract negotiation/ viewing / references checks and start was great. It was super smooth and clear all the way through and everything was very professional. - The flat was new and fairly priced. Although the building management could have improved certain things, LifeResidential delivered. All is well as long as you’re coming in… based on this only I would have given 4/5 stars BUT for future tenants please be aware : 1) As my 12 months tenancy were close to an end, I have been contacted by LifeResidential agent regarding extension. After I confirmed, she then asked me to pay over 30% more in rent. Considering that the energy bills are paid by the tenant and increased massively, I thought this was a bit excessive and asked to negotiate and that I was happy to pay more but not 30% more. I was immediately notified with a section 21 eviction letter and felt that there’s never been room for discussing or consideration for good tenants by this person. I accepted. 2) I am a very tidy person and professionally cleaned the flat to a very high standard before exiting it however I did not keep the very light 20£ ikea duvet that was initially provided. As a result, they have decided unilaterally to release the secured deposit and take 130£ (They only gave me the rest of the deposit - undisputed - after many follow ups and many weeks). They have also added “pillow covers” as missing items although they were washed and ironed the same morning by myself before I left the flat. I have asked the agent, Olyvia S., numerous times for updates and requested to see the breakdown and receipts that justify this amount. I wanted to dispute this amount and felt it’s unfair to charge 130£ for a 20£ Ikea duvet that shouldn’t have been given to the next tenant anyways for hygiene reasons. Olyvia ignored half my emails and replied to the second half that “the landlord hasn’t replied yet”. This lasted 3 months until I gave up and have never received a response nor my money. Again, with LifeResidential the tenant doesn’t matter. Out of all the places I rented with, this was the last place I would have thought I’d get robbed of my deposit as everything seemed very professional when I signed. I’m very disappointed and will not use / recommend them to anyone.
5/5
TrustpilotExcellent experience with Riley Buckley
My property manager Riley has been extremely responsive and helpful since I moved into my new rental flat. Her communication is excellent and always follows through with our requests. Thank you Riley!
Dear Meg, Thank you for taking the time to leave a lovely review regarding Riley. Kind regards, Katie
1/5
TrustpilotWOST EXPERIENCE EVER
I have had an absolutely appalling experience with Life Residential. It has been 33 days of pure frustration dealing with ongoing issues in my flat, and the lack of resolution is beyond unacceptable.From day one, the flat has had multiple faults, ranging from minor inconveniences to major problems that should have been addressed immediately. Instead, I’ve been met with nothing but delays, excuses, and unprofessional behavior. The management’s lack of accountability and the endless runaround has turned what should have been a comfortable living situation into a nightmare. I strongly advise against using Life Residential if you value your time, money, and peace of mind.Until these issues are resolved, I cannot in good conscience recommend Life Residential to anyone. This experience has been nothing short of a disaster.
Dear Chaitanya, I am sorry to read your 1* review comments. I understand that our Managing Director has already been in touch to discuss this further with you. Kind regards, Katie, Customer Relations Team
1/5
TrustpilotPoor Communication
the communication is so bad with this company. trying to arrange a flat viewing seems near impossible. only one customer service agent has been helpful. No point having advertisements for properties if you can't even update potential tenants about re-scheduling a flat viewing or to alert them a property has been sold. It's really unprofessional, and for someone who comes from a retail background, this company does not care for potential tenants or to even respond back to simple enquiries which is a shame because the properties advertised appear decent. Pathetic.
Dear Ven, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information through our Trustpilot request or at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Katie, Customer Relations Team
5/5
GoogleI have been with Liferesedential as a landlord for almost 3 months and I find the service is very good and the property manager Gina is very professional and always on the ball. The sales person Sally Richardson was also very competent.
Dear Arvind, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Negin, Customer Relations Team
5/5
TrustpilotEffective and Proffesional
We have been renting with Life Residential for the last couple of years, and it has been a great experience all around. Every time we've needed assistance, they've always come up with the quickest and best solution. A big thank you to Abby Gooptu for all his patience and kindness - We recently renewed our current contract, we had some difficult situations that were difficult to deal with, and Abby helped us through the entire process and managed the whole situation very effectively and professionally. Overall, I had a great customer experience and would recommend it to anyone.
5/5
TrustpilotClaudio is an excellent member of the…
Claudio is an excellent member of the life residential team who customer service skills are outstanding. He is professional, knowledgeable, friendly and polite. I am very happy I have him as my agent and very grateful to be working with him going forward .
Dear Baijeet, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Claudio, and hope we can help again in the future. Kind regards, Negin, Customer Relations Team
5/5
TrustpilotGreat Experience with Abby Gooptu
Worked with Abby Gooptu on renewing my tenancy. She was very helpful and responsive and helped me finalise the renewal process in less than a day liaising with me and the landlord
Dear Sharif, Thank you for your lovely words and for leaving a 5* review. Kind regards, Negin, Customer Relations Team
5/5
TrustpilotAbby Gooptu established the renewal…
Abby Gooptu established the renewal memorandum for my flat in E14 during the month of August 2024. She reached out well in advance (2 months) of the end date, suggested a sensible renewal, took feedback and then contacted the tenant in order to set up the new tenancy. She reached agreement within three days, completed all paperwork and cemented the new tenancy for a realistic and correct new rental figure. The whole operation was very quick, very efficient and she was easy to deal with throughout the process. I thank her for her efforts and recommend her highly.
Dear David, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Negin, Customer Relations Team
5/5
TrustpilotTenancy renewal
Amrita gave good advice regarding extending the tenancy and the entire process has been very straight forward. Amrita was very efficient and quick to respond to queries and she has now forwarded the completed paperwork. Thanks Amrita!
Dear Sandy, Thank you for taking the time to leave a lovely review regarding Amrita. Kind regards, Katie, Customer Relations Team
5/5
GoogleBruce, our letting manager, was professional and responsive. He was able to secure a good tenant within a short period of 3 weeks. We look forward to their continuous support in managing the property. 9 Dec 2025 Ms Brooke Nickless, our property manager, has been overseeing our property since Jul 2025. She has been professional in handling matters and responsive in her communication. Overall, we are happy with her service thus far.
5/5
GoogleI moved to London last month and contacted Life Residential for a studio, I liked the very first unit they showed and went ahead with it. They have a very seamless process starting from viewing, to documentation, to moving in! Great work by Alessandro and team!
Thank you for taking the time to leave us feedback, it’s greatly appreciated.
5/5
TrustpilotFirst choice provider
I was using LiFE Residential for 4 years and never experienced any issues with property support or customer care. My manager - Abi was always fast in response and even available after office hours. I got full coverage from setting-up my utility bills and all the way up to the final property cleaning. I have no unexpected surprises during my deposit release at the end of tenancy either. Surely next time I rent - LiFE Residential will be my first choice.
5/5
TrustpilotAbby is effective and efficient
Abby is effective and efficient. She is responsive and her inputs are relevant. We were happy with how the renewal was handled. She made it easy and stress free. We are glad she handled this for us.
Dear Hanisha, Thank you for taking the time to leave a wonderful 5* review. Abby will be thrilled to read your kind comments. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotGreat service provided
Great service provided. Luca Safari, in particular, was attentive and empathetic in his effort to provide support. Thank you, Luca.
Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
Trustpilot5 stars for Kalidass from Life Residential
Kalidass was very helpful; responded extremely promptly and efficiently and just made the whole process easy . He answered emails at all times eg evenings/weekends which was unexpected but really helpful
Dear Julia, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Negin, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. LiFE Residential West London hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Ealing.
