LiFE Residential West London reviews in Ealing

★★★★★ 1/5

Trustpilot

This company is an utter embarrassment…

This company is an utter embarrassment to the sector. They are rude, unprofessional and they can’t organise a deposit return if their life depended on it. I’m currently in disputes as I’ve been waiting months for the return of my money, only to be sent automated messages from Am. V and to be ignored by her. The whole experience whilst renting my second apartment with them has been shocking. The end of property reports have been done incorrectly and they will con you out of money. It’s a shame as my first experience with Chris M was a positive one and he was a fantastic property manager. It makes me question this companies morals, ethics and professionalism.

Felicity · 29 October 2024

★★★★★ 5/5

Trustpilot

Luca came for a regular flat inspection…

Luca came for a regular flat inspection today. He was very polite and attentive, asked if there were any issues which I found helpful.

Viktoriia · 2 June 2026

★★★★★ 5/5

Google

I dealt with Daniel, and although I didn’t end up proceeding with the apartment I viewed with him, I can’t express enough how helpful, supportive, and reassuring he was throughout the process. His follow-up skills are truly outstanding and made a lasting impression.

Zuhier · 26 July 2025

★★★★★ 5/5

Trustpilot

Thank you Magda!

Thank you Magda!Thank you Magda for being super responsive and dealing with an ongoing issue in an efficient and professional manner. Magda also made sure to give regular updates which was very reassuring. Really appreciate all your hard work.

MKK · 5 July 2024

★★★★★ 5/5

Trustpilot

Exceptional Property Management by Leo Leung

"I have had the pleasure of having Leo Leung manage my flat in London, and I couldn't be more satisfied with the service provided. Leo has consistently demonstrated exceptional professionalism and dedication. His attention to detail, prompt communication, and proactive approach in handling any issues have been outstanding. Leo ensures that both the tenants and I are well taken care of, making the entire property management process seamless and stress-free. I highly recommend Leo Leung to anyone seeking a reliable and efficient property manager in London."

世昌 · 9 January 2024

★★★★★ 1/5

Trustpilot

Horrible

Horrible! If you rent, AVOID this company even if you found your dream house through them. it isn't worth the horrendous experience they give you next. -Responding to your email only if they wish to. -Resolve property issues, only if they wish to.-Irresponsible people. -In the end, they do everything not to pay your deposit money back. I moved out in mid-August but up to now, 27 October, I haven't received the money back. They are good only until you pay the deposit money in the beginning. I do not recommend them and I don't wish my worst enemy the experience I have with them. Nightmare!

Zahra · 27 October 2024

★★★★★ 1/5

Trustpilot

Overall our experience with Life…

Overall our experience with Life Residential was absolutely a nightmare, with every single department of the agency, myself and my partner we have been renting with them for nearly 3 years, and I won’t recommend this to anybody. We left three month ago, and we are still waiting for the final bill of clever energy (which is an extra bill of the building, that obviously hasn’t communicated to us once we firstly moved in);Moral of the story, we chased our deposit for literally 3 months, and still waiting for final bill to be issue!!! Szilvia Nemeth is absolutely the worst property manager you could ever deal with, she is not present, she is not responding, and she is rude! She is only looking after her own interest, honestly, shocking experience. However, I also want to mention, that Abi Shanks, she is THE ONLY ONE that took real care of this situation, and supporting us by finding a solution. She constantly communicated with us, we really appreciated that, and we can’t thank her enough for her effort to get this sorted.

Deborah · 3 January 2024

★★★★★ 5/5

Google

We received excellent service from Life Residential. Rebecca was endlessly helpful when we were purchasing the apartment. She answered all the questions we had and was accommodating to our tenuous schedules. We would highly recommend life residential and thanks to Rebecca for helping this purchase be as stress free as possible.

Muhammad · 25 October 2023

★★★★★ 5/5

Trustpilot

As the landlord of Flat 3506 Icon…

As the landlord of Flat 3506 Icon Tower, I have had a great experience through the cooperation with Life Residentail, especially the direct contact and communicaiton with Miss Brooke Nickless. Her professionalism, reponsibility, considerate custom service, smooth communication with the tenant and landlord impressed me most. Under the service of Miss Brooke Nickless and other staff of Life Residential, the continuity of the rent of my property goes smoothly as the previous tenancy contract ends this month.

Charlie · 8 December 2025

★★★★★ 1/5

Google

Avoid these people! They look very professional and reliable at first but only until you pay the holding deposit. Once you pay the holding deposit and the first payments for rental properties, they sit back and relax. Resolving issues with them is like a full-time job. They exhaust you to the point that you stop following up. When I asked the other tenants, they had the same situation. During my tenancy, I had several issues with the property, and the property manager sent me DIY videos to fix the broken toilet seat by myself. Interestingly, at the end of tenancy, they then wanted to deduct some amount of my security deposit because I had attempted to fix the broken door by myself and responded to one of their emails late when I was away on holiday (needless to say that I had contacted them several times and each time they replied late). It's been too months since I moved out and still haven't received my deposit. the property manager is most of the times away from work or doesn't care to respond to my emails. Once they're back to work, they ask for the same documents that I have already shared with them just to pass time until their next break. Do NOT recommend them at All!

Zara · 17 October 2024

★★★★★ 5/5

Google

Fantastic team of people, led by a great sales director, Valentins, who found and qualified the right type of buyer to get my property sold. I had first contracted a local agent who were below par and lacked the experience of selling a high end property. Within two weeks of contracting with Life Residential I had a qualified buyer vetted and offer come through; with full completion done within 3 months. I highly recommend this agent and will be contracting them for the sale of other properties.

Dhiren · 17 October 2024

★★★★★ 1/5

Trustpilot

Avoid at all costs! They are worse than scammers!

I wish I could give them a '0,' not even a '1!'Everything starts after they get your holding deposit. :)You won't get any response unless you call them multiple times (and even then, they often don't answer).1. The TV included in the contract was broken, and they only replaced it after 4 or 5 months, with a model that didn’t fit the space. The reordering process took an additional 2 months. Of course, I didn't wait and just bought one myself.2. Any issue related to the flat that you report will take at least two visits (like robbers!). I reported an issue and told them exactly what was broken, but instead of bringing the needed part, they came on the first visit just to confirm it. They ordered the part afterward and only fixed it on the second visit.3. I still haven’t received my deposit back, and it’s been 3 months since I moved out. :( No email about my deposit and inventory check.I want to leave details but Trustpilot don't allow me to do that :( This is the worst agency I have ever dealt with.

Alibek · 14 October 2024

★★★★★ 5/5

Trustpilot

Efficient and Fuss-free

Abby Gooptu from the Renewal Department has helped with a seamless rental renewal for me and my tenant. Process was smooth and clear every step of the way. Thank you Abby and Life Residential, you are making the fees we pay worthwhile.

Aaron · 23 April 2024

★★★★★ 5/5

Trustpilot

I recently asked Life Residential to…

I recently asked Life Residential to market my property for letting. I was very happy with the service received. Fred Roberts was extremely professional and courteous throughout the process and always kept me posted about viewings and feedback. He has found me a good tenant in a short space of time which I am really pleased about. The subsequent management of the offer process and tenancy agreement was also managed very efficiently and in a timely manner. Anita constantly communicated updates to me and I received all the relevant documentation I requested. The process was extremely well managed and I was very pleased with the service received, thank you.

Natascha · 13 April 2018

★★★★★ 5/5

Trustpilot

Luke Parker has continually been…

Luke Parker has continually been excellent from the start of our tenancy, no problem has been to to big and he has always sorted everything instantaneously, having a property manager like Luke has made our tenancy a joy. Thanks Luke.

Myles · 27 May 2024

★★★★★ 5/5

Trustpilot

My Property Manager Llinca Loanovici…

My Property Manager Llinca Loanovici was great in organising for some issues to be resolved at my flat. She was fast, efficient and her assistance was exceptional. She liaised with Contractors to arrange booking for when was suitable for me and the issues were resolved in no time at all really. very happy with the service she provided.

Pam · 7 March 2023

★★★★★ 5/5

Trustpilot

Highly recommended Real Estate Agent

I would like to thank Thomas for managing my property in London. I appreciate and acknowledge the time and effort he makes to ensure any issues are attended to and resolved. When Thomas came to Hong Kong, he organised a meeting with me to discuss my property. It was very constructive and helpful. Thomas is always extremely responsive to my emails and will personally visit my property to make sure things are in working order. I highly recommend Thomas from LiFE Residential if you want your property in the best hands.

KC · 5 December 2023

★★★★★ 5/5

Trustpilot

Will go above and beyond to help sell your place

We recently sold a flat through Life Residential and I cannot recommend the team highly enough. Molly and Will went above and beyond to help with the sale! Their professionalism and level of care was superb. If we didn't have them help coordinate the sale and liaise between the solicitors the whole process would have taken a lot longer. I can't thank them enough for everything they did and always being available to answer questions and making it happen. I'll be eternally grateful, thank you!!!!

Crissy · 27 November 2023

★★★★★ 5/5

Trustpilot

Maddie has been a great property…

Maddie has been a great property manager. She has resolved a ventilation issue in 2 weeks that we were waiting 6 months for with our previous property manager.

Lauren · 29 November 2024

★★★★★ 5/5

Trustpilot

Account Assistance

As my main point of contact, Rosita has been extremely helpful. Not only is she very effective, but she is also extremely courteous. Nothing is too much trouble for her, and she always provides regular, timely updates.

James · 3 July 2024

★★★★★ 1/5

Google

I had the misfortune to deal with this horrible company in my life, and I wouldn't wish the same treatment on my worst enemy. None of the staff there have the habit of signing emails or presenting themselves on the phone; plus, they call anonymously, like a mafia gang. They are rude, unprofessional, and ignore any laws or legislation in place. I doubt that people there are qualified to do the job, but more is yet to come! When you ask to escalate a complaint, they don't have a complaint manager. Your complaint probably goes to their bestie colleague next to them, who, of course, does not sign the emails. When you ask to escalate this further to a proper manager, I had the "pleasure" to deal with Leanna (customer manager), and she was the rudest person in the office, not surprised how she mentors her staff to treat people. Not only was she ignoring my points, avoiding providing a direct answer, but she also refused any direct conversation, always hiding behind the keyboard. Do not expect any normal customer care with Akelius, as the managers clearly have no idea what that means. I cannot really blame their staff with such managers who have a horrible attitude.

Wong · 24 September 2024

★★★★★ 5/5

Google

We had a really good experience working with Sacha who represented the seller from whom we bought our current apartment. He really understood what are the benefits of the apartment, the location, etc, was always available for a text/call to clarify details, and was also extremely helpful in making sure the purchase process moved as fast as we needed after we got our offer accepted. Unlike other agents we interacted with in NW London, he was always profesional and never ignored us despite our young age (I guess many other agents are not used to working with high earning tech professionals).

Krzysztof · 24 September 2024

★★★★★ 5/5

Trustpilot

Life Residential Excellent and Best Service

Since the first time i moved-in until the checkout process both Kalidass and Kelvin as the property manager are really support me with all the informations and my needs. They are very responsive and really helpful also gave me a very clear directions. Very satisfied with the assist from Life Residential and all the team members, I have been very pleased with the service. Thank you for the assist and the support Kalidass, Kelvin, and all Life Residential team members that helped me through. Trusted and Recommended.

Seb · 22 September 2024

★★★★★ 5/5

Trustpilot

Ashleigh Rocks! Big Thanks for Smooth Sailing!

I am delighted to share my positive experience with my property manager, Ashleigh Bates. Ashleigh has consistently demonstrated exceptional qualities that have made my interaction with Life Residential a smooth and pleasant experience.Ashleigh’s responsiveness is commendable; she consistently replied to my inquiries promptly, ensuring that communication was efficient and effective. Her patience and diligence in following through the entire process, addressing concerns, and providing timely updates have truly set her apart.One of Ashleigh’s notable strengths is her strong understanding and interpretation skills. She exhibited a keen ability to grasp and comprehend complex situations, making our communication remarkably smooth and clear.In summary, Ashleigh Bates has been an outstanding property manager. Her commitment to providing excellent customer service is evident in her timely responses, patience, and exceptional communication skills. I am grateful for her professionalism and would highly recommend her services.

Qunxi · 14 November 2023