LiFE Residential West London reviews in Ealing

★★★★★ 5/5

Trustpilot

My renewal was proposed for 24 months

My renewal was proposed for 24, instead of the usual 12, months. This had not occurred to me before and it was very good thinking, being better for the tenant and the landlord in today's market where rents are rising quickly. And the proposed 24-month pricing was adhered to quickly and efficiently. Because of this the renewal could not have been easier for me and for this I thank Dimple Gopal.

David · 15 March 2024

★★★★★ 5/5

Trustpilot

Georgia has been an extremely helpful property manager

We have been with Life Residential for a third year now. And although there have been ups and downs (especially with the process of transitioning from one property manager to another where we have had 3 managers changed in a row within literally the period of 3 months and nobody bothered making us aware of the fact that actually a new property manager has been assigned to us at any given moment) I would characterize Life Residential as a quite decent and reliable realty agency. It is worthwhile to mention that our recent property manager - Georgia Hurley - has been very helpful in eventually resolving our problem with the boiler. For the last few months we have been experiencing quite an inconvenience with hot water pressure / hot water supply and all attempts to remedy the situation remained without success. However, when Georgia stepped in we had our boiler tank replaced rather promptly and voilà - we are back into civilization with hot water coming out of the tap :) I would like once again to thank Georgia for the smooth assistance on the matter and hope that all our queries will be dealt with in the future in the same propmt manner.

Anton · 17 August 2023

★★★★★ 5/5

Trustpilot

Outstanding Property Management: A Seamless Experience with Ms. Lorrell Fowlin

I am delighted to write this review for Ms. Lorrell Fowlin, my property manager at Life Residential. Her professionalism and dedication have been exemplary, especially considering I am based outside of the UK. Ms. Fowlin consistently provides prompt and clear responses, ensuring I am always well-informed and at ease. When I encountered payment issues, she acted swiftly and efficiently, resolving the matter with impressive speed. Additionally, she instructed her team to set up my landlord portal instantly, demonstrating her commitment to providing top-notch service. I am truly grateful for her outstanding support and highly recommend her to anyone in need of an exceptional property manager.

Andrew · 23 July 2024

★★★★★ 1/5

Trustpilot

The most disappointing experience with…

The most disappointing experience with an agency.Here is why:- My friend and I moved in into a property 2 YEARS ago and no one has ever come to fix the issues that were written on the inventory! After 2 years of calls, emails, the same broken things are still there and when it seems like the property manager is going to help, all of a sudden they stop replying. - When we moved in, there was a leak THAT WE DID NOT CAUSE, and after it was fixed (almost 2 weeks after we asked for help) the water bill came to £500 that the agency said it was our responsibility to pay!! Despite the leak was already there when we moved into the property.-Communication is awful, the property managers just send emails that look very unprofessional and the lack of empathy is just frustrating. We recently received an email stating our rent will increase by next month. We checked the contract where it is written we are on a fixed rent for another year.After pointing this out, no one responded anymore.I am happy to see many other reviews that state the company is great but we just did not have the same experience.

Martina · 12 August 2023

★★★★★ 5/5

Trustpilot

seamless extension of tenancy

Amrita and her team have provided good advice and service regarding the extension of a tenancy contract on one of my properties. Thank you.

Daniel · 25 November 2024

★★★★★ 5/5

Google

Thanks a lot for the help, Agnes! It was wonderful time and your support is much appreciated. Cheers --------------------- It is a great team (Amrita and Mo) who helped me all through the letting process. There were many situations when Amrita extended her help to answer my questions or solve my issues. Mo has been very kind and supportive too until the letting process was complete. Thank you team.

Raakesh · 25 October 2020

★★★★★ 5/5

Google

I wanted to share with you my appreciation for Chris that was always professional and made sure that we are happy with our choice and everything it’s ok in our flat. He has good customer service skills and always helpful with tenant needs. Chris is a big plus for Life Residential and I hope he will be our property manager for our entire tenancy. Life Residential is very professional agency. Really recommended!

Ionut · 26 October 2019

★★★★★ 5/5

Trustpilot

Sofa so good!

Claudio was very helpful in resolving an issue with a sofa that was well worn. After looking into cleaning and trying to find replacement parts he helped select a new sofa the tenant was happy with and even helped organise redelivering the old sofa to us so we can look into renovating it at our leisure. Throughout the entire process he was professional and quick to respond to my emails.

Mike · 19 March 2024

★★★★★ 5/5

Trustpilot

I had the pleasure of receiving the…

I had the pleasure of receiving the service from Abby from the Renewal Department, and I couldn't be more impressed with her exceptional service. Abby made the rental agreement renewal process incredibly seamless and stress-free. Her proactive communication ensured that I was always in the loop regarding the progress. If only all agents had Abby's remarkable attitude and dedication to customer satisfaction, the world would be a better place. Thank you, Abby, for delivering the best service possible.

Ridhi · 17 September 2023

★★★★★ 5/5

Trustpilot

Luke Parker

Luke Parker has been of tremendous help as my property manager. He is very prompt to respond to any queries or concerns which I may have and has assisted with the countless number of questions I had asked throughout my moving out process. Moving out of a property can be an overwhelming process, but Luke supported me throughout the process and really made it effortless. It is really appreciated

Prashaan · 2 April 2024

★★★★★ 3/5

Trustpilot

I have mixed experience with Life…

I have mixed experience with Life Residential as our letting agents.On the positive side, our new property manager (as of June 2023), Hayley Bellfield is extremely proactive, responds to all communications in a timely manner, and she is genuinely enthusiastic about helping us as landlords. She is very likeable and we've got on extremely well since she started looking after us. I've left a 3 star review, because our experience over the last 6 years has been more mixed, with several mistakes/omissions being made by LR, and the letting/management fees are higher than other agents.I have fed this back, and have moved to another agent this month. But I do believe that my concerns have been listened to by more than one senior manager now, and I have received genuine apologies for aspects of the service received in the past It looks like the organisational structure is changing for the better. So although the service has massively improved of late, it is now only because of the landlord fees that we have moved to another agent.

Elaine · 18 July 2023

★★★★★ 5/5

Trustpilot

I had great experience with Abby Gooptu…

I had great experience with Abby Gooptu from renew department recently ,Abby is incredibly professional, and feedback is always timely. I really appreciate her consistent high standards and efficiency!

Eddie · 23 August 2024

★★★★★ 5/5

Trustpilot

Amazing experience with Vaibhav!

Having recently had some small maintenance issues in our flat which were brushed off a few times, Vaibhav really restored our faith in the Life Residential team. When we reported the issues, Viabhav was attentive, very quick to respond, and stopped at nothing to ensure our issues were fixed promptly and professionally. Viabhav even followed up after the maintenance issues were solved, which really showed his dedication and commitment to ensuring residents have a great experience.

Effie · 25 October 2023

★★★★★ 5/5

Trustpilot

Lauren is our property manager and…

Lauren is our property manager and she’s always incredibly responsive and helpful. We had a fairly urgent issue and she was quick to act fast with great communication.

Amy · 6 September 2024

★★★★★ 5/5

Trustpilot

Our LIFE Property Manager

Our LIFE Property Manager; Abi Shanks has always been an absolute pleasure to deal with & portrays what is a "perfect property manager", having always responded to & executed any issues with tremendous efficiency & professionalism, all wrapped up in a most polite & considerate manner. Thank you Abi.

Laura · 7 June 2023

★★★★★ 5/5

Trustpilot

Dear Abby Gooptu

Dear Abby Gooptu, I am truly grateful for your exceptional service and support. Despite the tenancy renewal email being lost amidst the many other messages, your diligence in reaching out to me via WhatsApp with the wonderful news of the tenancy renewal at an updated market rate is deeply appreciated.Your attentiveness and proactive communication have left a lasting impression, and I would be delighted to enthusiastically recommend LR to all my friends who are looking to relocate to the UK.Thank you once again for your invaluable assistance. It is a lovely experience with individuals like yourself who go above and beyond to deliver outstanding customer service.Best,Ali

Aliena · 26 June 2024

★★★★★ 5/5

Trustpilot

Excellent service

Amrita has been mostly helpful, providing prompt and timely updates of the tenancy renewal. She is always polite and with good communication skills. Many thanks for the excellent service rendered :)

Pearlyn · 10 July 2024

★★★★★ 5/5

Google

To be honest,You guys were the best. Your responses for the mails and calls were like super impressive and satisfactory. You guys were the only ones who showed me the flats again and again in different days understanding my concerns. Thank you for helping in finding the best flat for me and my partner in such a short time. Expecting your service till my contract ends. Thank you in advance.

Anshad · 1 December 2024

★★★★★ 5/5

Google

LIFE Renewal Consultant; Amrita Rathod brought to our attention in October our tenants AST ends mid Feb & between Amrita & our Senior Property Manager; Rosita Kausiute they determined our tenants want to renew (delighted us as they are great tenants) & by 7th Nov all paperwork was signed. A highly efficient & proactive service giving us peace of mind over the festive period & no doubt for our tenants too.

Laura · 23 November 2025

★★★★★ 5/5

Trustpilot

Emma Donoghue

Emma DonoghueI have found Emma to be very polite. She has a positive attitude, gives clarity to queries, and always returns my calls and replies to emails. Thank you Emma

Eve · 21 July 2024

★★★★★ 5/5

Google

I've had the pleasure to work with Stephen Saidu from Life Residential. He made sure to take the time to understand what we were looking for and did well to address any questions or concerns. It was clear that he put in a great effort to help us find our next home. In our case the home we ended up getting was not from his portfolio, but he was the agent that stood out to me during the process.

Søren · 26 June 2024

★★★★★ 1/5

Google

Avoid if you can. They are super fast on getting your money, but take months to address repairs, broken appliances and get your deposit back.

Art · 16 March 2026

★★★★★ 5/5

Trustpilot

Great Service

Have been dealing with this company for many years.Service has always been great and efficient especially Arjin has been very helpful. Thanks you for your assistance.

Vsp · 10 September 2024

★★★★★ 1/5

Google

Unfair Deposit Deductions and Poor Communication!!! Disappointed ... My experience renting with Life Residential was unfortunately very negative. I rented a property from liferesidential hounslow and paid a deposit of £1250 GBP. However, when my tenancy agreement ended and I moved out, I did not receive my deposit back.Despite sending multiple follow-up emails after my move-out, Life Residential took a long time to respond. This lack of communication was frustrating and caused unnecessary stress.When they finally replied, they sent a chart listing various deductions from my deposit. These deductions felt unreasonable and included charges for "unwanted things." Including some issues that we have noticed from the beginning and we sent multiple emails to fix the issue from the first day onwards but we didnt get any solution atlast they have charged that as well from our deposit.I feel very sad as they have deducted 900 £ for the kitchen tap fix it was not working and we sent the proof of mails that we have sent them to sorted out the issue from the initial moved in days onwards .We moved out from the property on feb 1st week we have paid all the utility bills and rent for feb .But till now ( may 7th ) we didnt get any proper acknowledgment and amount back. Overall, the experience with Life residential is very disappointed.

Jyothy · 27 May 2024