LiFE Residential West London reviews in Ealing

★★★★★ 5/5

Trustpilot

Claudia Nicholls has been the Property Manager of my appartment in Ilford

Claudia Nicholls has been the Property Manger for my appartment in Raphael House,Illford, for a number of years now.She has always promptly and efficiently attended to requests or complaints from my tenant after liaising with me .Knowing that Iam an overseas (Mauritius)landlord and therefore unable to deal with issues (queries and requests from Estate Management Company or from tenant or regulatory authorities in optimum conditions, she has been particularly helpful - often suggesting solutions to facilitate decision-making by me on matters concerning my appartment- in ensuring a trouble -free renting of my appartment.I do commend her for being so reliable.D kumar Dabee,Mauritius

Dheerendra · 19 October 2020

★★★★★ 1/5

Trustpilot

LONG-standing landlord client left deeply disappointed

I have used Life Residential’s full letting management service since 2014, but this recent experience has been extremely disappointing.

Antonio · 3 August 2026

★★★★★ 5/5

Trustpilot

Great experience and quick service!

Great experience and quick service. My issue in the apartment was resolved quickly and efficiently by the team.

Parth · 9 August 2026

★★★★★ 5/5

Trustpilot

Great support from Tamara

Great support from Tamara! thank you for the help.

Sahal · 5 October 2026

★★★★★ 5/5

Trustpilot

Check out process

The check out process was very quick and smooth - I was sent clear instructions of things I need to think about way ahead of the check out time (giving me sufficient time to plan ahead) and the deposit return process was very straightforward. Thank you Szilvia Nemeth and the team for a smooth and stress free process!

Indre · 7 August 2023

★★★★★ 5/5

Trustpilot

Life Residential Review

I recently had the pleasure of dealing with Ralph, the senior lettings consultant, and Abby from the renewal department at Life Residential, and I have to say, they are truly amazing and the best I have ever dealt with. As someone who has rented properties in the UK for many years, I have dealt with numerous lettings agencies, but none come close to the level of service and professionalism that I received from Ralph and Abby.From the very first interaction, it was clear that both Ralph and Abby were dedicated to providing exceptional customer service. They were always prompt in their responses, whether it was via email or phone, and they went above and beyond to ensure that all my queries were answered. What impressed me the most was their willingness to listen and care for what I had to say. They took the time to understand my needs and concerns, and they worked tirelessly to find a solution that best suited me.In addition to their excellent communication skills, Ralph is also incredibly knowledgeable about the rental market in the UK. He provided valuable insights and guidance throughout the entire process, making it a seamless and stress-free experience for me. I truly felt like I was in good hands with them, and I couldn't have asked for better support.I have to say, Life Residential is by far the best lettings agency in the UK, and it's all thanks to the exceptional team, especially Ralph and Abby. They have set the bar high for other agencies, and I can confidently say that I will be recommending them to anyone looking for a rental property. Their dedication to their clients is truly commendable, and their level of service is unmatched.In conclusion, if you're looking for a lettings agency that truly cares about its clients and provides top-notch service, look no further than Life Residential. Ralph and Abby are both amazing and the best in the business. I couldn't be happier with my experience, and I will definitely be using their services again. Thank you, Ralph and Abby, for all your hard work and for making my rental experience a positive one. You are truly the best in the business!

Ahmad · 22 March 2024

★★★★★ 5/5

Google

Top-Notch Service from Daniel & Darika! If you're looking for a hassle-free experience finding your dream apartment, Daniel and Darika at Life Residential London are the people to call! From start to finish, their professionalism, friendliness, and dedication were outstanding. They went above and beyond to make the process smooth and stress-free. Their attention to detail and quick responses stood out, making me feel confident and cared for every step of the way. Thank you both for making this such an easy and enjoyable journey. Highly recommend them to anyone searching for a home in London!

Dinithi · 11 December 2024

★★★★★ 5/5

Trustpilot

This is a feed back for Abby Gooptu

This is a feed back for Abby Gooptu. Abby helped us to renew our contract. The whole process was smooth, seamless and very efficient. It was very easy to get the whole process done. Thanks Abby for a 5 star service.

Prasanna · 22 July 2024

★★★★★ 5/5

Trustpilot

Excellent Property Management by Emma O'Donoghue

I would like to express my sincere appreciation for Emma O'Donoghue and her excellent property management services. She has been incredibly kind, helpful, and professional throughout her management of my property. Emma has always been responsive to my needs and concerns, ensuring that everything runs smoothly. Her attention to detail and commitment to providing excellent service has truly made a difference. I am grateful for her support and highly recommend her for anyone seeking a reliable and caring property manager. Thank you, Emma!

Ashish · 11 December 2024

★★★★★ 1/5

Trustpilot

SCAMMERS AVOID AT ALL COST

This is my old review as they closed the Depford branch after scamming numerous people... You can check on google for the photos.If I would have to explain the whole story it would take me an age, but I can tell you for sure this has been the most unprofessional agency I have been renting with in all my life.The property (flat 2101 Distillery tower) has been rented to me dirty and with outstanding work to be completed without being advised at all. Nothing of this was written on my check-in report and even if I complained with all the people working in the agency even before to receive it, nothing has happened. I had to spend my first days cleaning and fixing all the stuff inside the flat. (Dirty floor, spider webs everywhere, dirty kitchenware and dirty toilet)I tried to discuss this with everybody (Robin, Harry, Clifford and the team leader Nathan), and I still have all the emails where I asked specific questions, but nobody has ever been able to give me a proper answer.On my stock report all the faulty items were mentioned as in working order but even the hoover was not working... and on the report was showed as "checked and in working order".When I showed to Robin my evidence and asked for some explanations he said to me "they don't have time to check everything".The property manager Harry is basically the most unprofessional person I have dealt with. He doesn't reply to your email especially on outstanding works or if you have to get back your deposit, I left my property on the 25th of August and I am still fighting to get back my money because I got charged for the cleanings even if the flat was given me dirty. (245 pound)Those people are scammers and they will do everything to steal money from you. They clearly gave me a fake stock report and even if I started to complain about the flat before to receive it, they didn't do anything about it and Harry said to me that the flat was clean at high standard.DO NOT RENT WITH THEM AND READ ALL THE REVIEWS!Update: After this review I got contacted on the 26th of Feb by a team manager called Aby, which asked me a lot of questions saying that their willing to get things "right". I asked to refund me the money that they stole out of my deposit and she said "Give me till next Friday and I will let you know"... and guess what happend again? Of course I did not hear anything back. Avoid them like the plague.

Niccolo · 10 March 2024

★★★★★ 5/5

Trustpilot

I’ve had a great letting experience…

I’ve had a great letting experience with LR team. My property manager Rachel Bridgeman was super kind and helpful. She patiently listened to my urgent situation and gave me timely feedback. Also my request was handled in a timely manner.

JUNXIAN · 5 August 2024

★★★★★ 5/5

Trustpilot

THANK YOU !

This is just to say a very big thank you to Clifford Walker and all the team at Life Residential for sorting out a new tenant for me in the most difficult of circumstances. Please pass on my thanks and best wishes to all involved. All of your professionalism, efficiency and friendliness has been really impressive especially given how the renewal couldn’t have been happened at a worse time!I’ve been with Life Residential quite some years now and I’ve always been impressed with the service you’ve offered me. This latest experience takes it to whole new level !Many thanks to all of you again

VW · 9 April 2020

★★★★★ 5/5

Google

I experienced some issues with the hot water; however, Miss Brooke Nickless has been exceptionally helpful, providing regular updates and arranging with the landlord and engineers to resolve the issue promptly.

Bruno · 16 December 2025

★★★★★ 5/5

Trustpilot

Zoe has been fantastic,

Zoe has been fantastic and salary’s had my best interest in find . Zoe and the wider Team have been fantastic always keeping me informed and acting for me.A great agent

Nick · 20 December 2024

★★★★★ 5/5

Google

Very good services from Property Lettings and Management teams. Quick response on both sides - landlords and tenants. Property management team is always keeping in touch and bringing you updates. Information is provided on a timely basis, no need to chase the agents with reminders to complete a task or resolve an issue. Property reviews are carried out annually, they just send you a report without you having noticed a year passed by)) Life Residential is strongly recommended!

Jay · 25 October 2020

★★★★★ 5/5

Google

Excellent lettings agent, i'm delighted with Life Residential who were able to secure reliable tennants for my flat several times. Niloofar from Life Residential is very helpful and friendly - would highly recommend this agency!

Philipp · 26 March 2026

★★★★★ 1/5

Trustpilot

Deposit

Relates to Life Residential NorthVacated in August - requested deposit back a week later, have some egregious deductions proposed to us - the deposit was £2596 - we were being told we would be charged £1700+ for a flat that was left in the same condition when we moved in. Fast forward 4 months later on the 20th day of the dispute we opened through mydeposits a worker phones us to admit that the charges against us were unfair and they agree to our proposed deductions of £529 (£300 was professional cleaning we did through them) All in all we could have received our deposit minus the deduction we have now agreed on £529 many months ago instead we have been engaged in a very drawn out process.Long story short please open a dispute on whatever deposit protection agency was used to protect your deposit as this "speeds" up the process somewhat however I am still waiting for my deposit back even after coming to an agreement on the new deductions.

Daniel · 2 December 2024

★★★★★ 5/5

Trustpilot

I would like to extend my gratitude to…

I just wanted to take a moment to express my gratitude for your assistance. I was struggling to cancel or appeal a parking ticket that was unfairly issued to me. Despite my efforts, the parking company refused to consider my case as I had never received the ticket in advance. I reached out to Life Residential for help, but unfortunately, one of their staff members was unable to assist me. Luckily, Staff Emma Senior property Manager was able to contact the building management and successfully cancel the ticket. I am truly grateful for your help and support.

Haitham · 27 February 2024

★★★★★ 1/5

Trustpilot

VERY UNPROFESSIONAL AGENT

VERY UNPROFESSIONAL We’ve been renting a property through Life Residential for the past 8 years in London.We usually have some flat inspections and everything has always gone well.However a new manager D.B has been in charge of our property recently and she didn’t show up for the third visit in a row without even informing us. Quite oddly Always on Friday…We had to wait at home with no notice and eventually called the agency to find out that nobody was coming. We have some very tight schedule with our job and always strive to accommodate the suitable slot in advance.That lack of professionalism is utterly shocking and disrespectful, especially when one doesn’t take the time to call or email us about the cancellation.We are tired of this poor management and have decided not to extend our tenancy agreement with Life Residential.Regards,Kévin

Kevin · 27 November 2024

★★★★★ 5/5

Google

I received a very nice experience with agent Jasmine's reponsive help!!!

比目 · 11 September 2026

★★★★★ 5/5

Google

Me and my wife moved to the Uk for work and were really worried about renting a place in London. Luckily for us we found Amrita Rathod from LIFE residential. I contacted Amrita before even coming to the UK and she guided me so well! I just gave her a brief overview regarding my budget and what I was looking for and she suggested a few options for me quickly. My wife did the viewing and in no time we chose our apartment. Amrita took care of everything! we just made the payments and she did the rest. It was so easy thanks to her! Definitely recommend LIFE and especially Amrita!

Rohan · 27 December 2019

★★★★★ 5/5

Google

Working with Daniel for the Letting of Westgate House was wonderful. He was absolutely on point with his communication and incredibly helpful with the whole process. We are incredibly grateful for his assistance and highly recommend his work with Life Residential. Cheers Daniel

Reid · 27 May 2024

★★★★★ 5/5

Trustpilot

excellent and immmediate responses…

excellent and immmediate responses received from Luca on e-mailsand requests.

Johan · 17 September 2026

★★★★★ 1/5

Trustpilot

extremely unprofessional

extremely unprofessionalI have been with this company for 2 years, started from the completion of my apartment and they stepped in to take over the flat. They rushed me into signing a contract with someone who does not even live in the UK. They then told me this tenant sublet the apartment however the contract was renewed after first year with the same person. At the end of the 2 years contract, this tenant request a 3 month extension, I have no choice. During this 3 month, life residential first did a inspection to show the flat has been vacated but I ask to remarket they refused. After 1 month, life residential told me this property has been hugely damaged by the tenant as the tenant turn the flat into weed farm and ran away. The cost of repair is around 9000 pounds. I am extremely disappointed by how they manage my property and would ask anybody that has sign a contract with them to withdraw otherwise you may end up with my current situation. The flat has been emptied, unrepaired for over 2 months.

Kx · 23 November 2024