LiFE Residential West London reviews in Ealing

★★★★★ 1/5

Trustpilot

extremely unprofessional

extremely unprofessionalI have been with this company for 2 years, started from the completion of my apartment and they stepped in to take over the flat. They rushed me into signing a contract with someone who does not even live in the UK. They then told me this tenant sublet the apartment however the contract was renewed after first year with the same person. At the end of the 2 years contract, this tenant request a 3 month extension, I have no choice. During this 3 month, life residential first did a inspection to show the flat has been vacated but I ask to remarket they refused. After 1 month, life residential told me this property has been hugely damaged by the tenant as the tenant turn the flat into weed farm and ran away. The cost of repair is around 9000 pounds. I am extremely disappointed by how they manage my property and would ask anybody that has sign a contract with them to withdraw otherwise you may end up with my current situation. The flat has been emptied, unrepaired for over 2 months.

Kx · 23 November 2024

★★★★★ 1/5

Google

Very Poor service. These people have strict rules before entering flat about reference and clearing funds. But they do not care about providing service. we shifted recently on 2nd October. At time we shifted there are so many defects e.g. Wardrobe is not opening once closed, Dishwasher not working, Oven not closing and many small issues. With these defects we cannot proceed normally with daily life e.g everything is in wardrobe which is not opening. we reported these issues to property manager and she says she need approval from owner for getting these things fixed which will take time and we have get stuck.

Yamini · 26 October 2019

★★★★★ 1/5

Google

It was my first experience with life Residential and that too worst. I had to wait a long for their response Everytime after paying holding deposit. These people have taken at least 3 days to share link for uploading reference documents. As per discussion we had to shift on 2nd October. And on that day we were called to clear everything. We had to pay for that day to previous owner. After all this still Everything is not in working condition in flat. Main amenities e.g. Dishwasher, Oven and wardrobe were not in working condition. And property manager asked to wait for owner approval to get everything fixed which should have been approved before tenancy starts.

Munish · 26 October 2019

★★★★★ 5/5

Google

A highly professional, responsible and friendly team. Other estate agents would only be interested in the deposit and rent you pay. Whether you are comfortable or not, it’s none of their business. But with LiFe Residential, you get the value of your money. I liked the fact that Bruce and Amrita followed up to ensure that we are settled and comfortable in our new home. That was really amazing. Whatever your property needs are; LiFE Residential will definitely offer you the best.

Richard · 26 October 2019

★★★★★ 5/5

Google

My fiancé and I are having life residential as our agency 2 years. We’ve been happy in general with the agency but we’ve been more happy and grateful to the property manager Hayley Bellfield. We were supposed to move out from our flat that we rent with life residential and move to our new flat that we bought it before our contract will finish with them. Unfortunately in our new flat there are delays and it’s not ready yet for us to move in and our contract with life residential was supposed to finish soon. We asked to extend our contract with them for a little longer cause we were going to leave with no place to stay. When we talked with life residential Hayley was the one that straight away when she saw in what situation we were, she helped us with everything. She spoke with the landlord and managed for us to stay in the flat that we rent with them for 2 more weeks and being able to move calmly to our new flat when it’s ready. Thank you so much Hayley for all the effort and the help. It’s really big help what you did and congrats to the all agency life residential for the hard work you do everyday. Thank you!

Sofia · 26 October 2019

★★★★★ 4/5

Google

We've had our ups and down with Life Residential after having a hard time reaching our previous 2 property managers. However, ever since Michael Mushota become our new manager, it's been a pure pleasure to discuss any matter concerning our flat. Michael is a superb employee, always kind and understanding, fast to reply and I cannot recommend him enough. Our relationship with the agency definitely changed for the better now and I'd hope that other agents could follow Michael's example.

Kornel · 26 October 2019

★★★★★ 5/5

Google

It was my first experience renting a flat and everybody at Life residential made the whole process so simple and seamless. Special thanks to Benjamin and Amrita who were always there to answer any queries and solve all my issues. The agency makes renting so much easier and I could literally do everything from my phone. I just took pictures of all my documents and uploaded them and it was SO easy. Especially because I have a very busy schedule, it was easy to have everything at my fingertips. The flat I found is great, and even had an extra TV! They got the professional cleaning done as requested. Highly recommend using this agency. Good luck to everybody reading this review :)

Rabeaha · 26 October 2019

★★★★★ 1/5

Trustpilot

Terrible Building Management - Repairs Policy

Terrible and unreasonable service. We rented early June 2019 in Colindale. A couple of weeks ago we notified of 3 defects. One was the toilet seats being loose and the other was the dishwasher not working properly. In regards to the toilet seats we were told that it is our obligations to tighten the screws and when we asked how since the toilet is glued to the wall and there is no access they replied that they need permission from the landlord in order to make such a repair (if allowed). In the case of the dishwasher, since it is under warranty, they asked us to contact smeg and book an appointment while giving our contact details to smeg without permission (minor omission). When we returned to them and said that we cannot arrange an appointment as smeg only does full day appointments on working days, gave permission to enter the property when they need to and ask them to get this sorted, they replied that it is our obligation (clearly it is not, we are just renting). When we proposed that we can do it but asked to be reimbursed for the day of annual leave we would have to waste they replied with the previous line plus many (pointless) apologies. All that on top on the fact that we asked the agent during the viewing about repairs and he said that they would take care of everything needed provided we give permission to enter the property in our absence. At this stage trying to get hold of someone senior and find a fair and reasonable solution. Terrible service with unsubstantiated claims after renting unless something changes drastically in the future. Stay away unless you like wasting your annual leave to accommodate repairs to a property you do not own.

Konstantinos · 17 September 2019

★★★★★ 5/5

Trustpilot

We have been dealing with Abby gooptu…

We have been dealing with Abby gooptu to get our current tenant to renew for another year. Abby kept us informed during the whole process and was brilliant. Thank you Abby.

Mrs · 29 November 2024

★★★★★ 5/5

Trustpilot

Karishma Rathor as my property manager

Karishma is a very pleasant and polite property manager. I have been very pleased with the services being provided by her. Even for the short meeting during my stay recently in London, she has resolved any issues I have to my satisfaction. I have requested all of my 3 properties in London to be under her portfolio. I was subsequently told that this is now arranged at my request. I am very pleased to have her as my property manager.

Richard · 29 August 2019

★★★★★ 1/5

Google

I wish i could give zero stars From day one, my experience with Life Residential was awful. They refused to let my husband move in on the agreed date, and the flat was unfit for living due to a faulty ventilation system. We never received an inventory report, and when we gave notice, they entered our home without permission. After moving out, they withheld our deposit and only returned it after I told them I’d file a formal complaint. This agency takes advantage of people new to the UK who may not know tenant laws. Unethical, unprofessional, and distressing, avoid at all costs.

Nour · 23 November 2025

★★★★★ 5/5

Google

Great communication and fast response to my queries, the full property management service is very convenient and hassle free, they appointment Adrian Gavrila as property manager for my flat and has been brilliant in solving some issues with the tenant, always available on the phone or by email and with a wealth of knowledge in tenancy agreements that really makes a difference and is so helpful to deal with issues with tenants, he followed up any outstanding issue and keep comunication flowing every step of the way until the issue is sorted, would recommend 100%

Bob · 23 November 2025

★★★★★ 1/5

Trustpilot

Unprofessional and Inept

My son saw an advert for a studio in Slough and sent an enquiry, no response, called several times leaving messages, no response. I called and left several messages, no response then called every hour unril I finally spoke to the relevant department. The earliest viewing was at 2.45pm the following week so my son took time off work and whilst on the way got a call saying viewing cancelled. Not good enough, the rental was for 2 yrs and they obviously don't need his business so he is taking his money elsewhere. Do not recommend.

Mvanhoek · 13 November 2024

★★★★★ 1/5

Trustpilot

Extremely unprofessional property managers - vauxhall

Extremely unprofessional property management at vauxhall/nine elms Two months - a basic shower and kitchen hob exhaust is not still fixed. They have stopped coming on calls. And keep procrastinating the work Really painful time waste agents. I will never recommend themThey do not hold a good word for their work in entire st georges wharf ! They take months to get basic things in apartment fixed. Please dont appoint them as property managers !Only the letting agents are good here !

Bani · 13 November 2024

★★★★★ 1/5

Trustpilot

Absolutely the worst managing agent I…

Absolutely the worst managing agent I had the misfortune to deal with. Totally incompetent and over-aggressive. Filing a lawsuit against them for numerous breaches to the tenancy agreement. Once Judgement is received , will post over social media.

Raj · 9 August 2024

★★★★★ 5/5

Trustpilot

Excellent service with very good…

Excellent service with very good communication

Hala · 7 October 2026

★★★★★ 5/5

Trustpilot

Happy Customer

I have been using Life Residential for several years now (as a landlord) and will continue to do so because I have found them to be very efficient. They conduct their business very professionally and for me provide great value.Over the years I have had a few different Account Managers looking after my tenancy and now I have Abby who I am so grateful to. Everything is seamless and he keeps me updated with what's happening without being intrusive. I cannot praise him highly enough, he is a credit to the company.

Ms · 29 January 2024

★★★★★ 5/5

Trustpilot

Smooth process!

Smooth process and excellent service frim Breje!

Ani · 29 September 2026

★★★★★ 4/5

Trustpilot

A Seamless Letting Management Experience

Thanks to Jack Lau and Kalidass Uvaraj for their outstanding letting management services. Their swift and effective communication, coupled with a remarkable work ethic, sets a high standard within a short period to process all formalities. Jack Lau navigates the complexities of letting management with precision, ensuring a seamless process, and Kalidass Uvaraj proactive approach in assisting the tenant's settlement showcases a commitment to a positive experience. I wholeheartedly recommend them to anyone seeking an efficient and reliable letting management professional. Thank you for their excellent teamwork and support.

WaiChunIreneLAM · 23 January 2024

★★★★★ 5/5

Trustpilot

Szilvia Nemeth Property Manager has…

Szilvia Nemeth Property Manager has been excellent looking after our property for the last couple of years. We had a particulary troublesome tenant and our expectation has been high, however Szilvia has not felt to deliver.

Susie · 2 September 2024

★★★★★ 1/5

Google

Regan and Marta helped us with the process of renting a nice studio in Hounslow Central. They have great properties and offer professional services. Thank you both! :) Edit after moving: I still agree with the fact that Regan was great during the contracting phase but I am extremely disappointed with the property administrator Tyron. He never replies to my emails or calls and he didn't fix any of the issues we had since we moved.

Cornelia · 25 October 2020

★★★★★ 5/5

Trustpilot

Amazing service from Marie!

I definitely recommend Life Residential! They do everything to make renting proceedure easy. Back in October, we have been assisted by the sweetest person, Marie, who helped us to get our first home sweet home. During the process, she kept us updated at all times, giving us the best recommendations to not miss the property and stay available even now for anything we need! If you go to E14 - Marie is the best !!!

Johanna · 14 January 2021

★★★★★ 5/5

Trustpilot

Ace Property Manager

I have been very happy with the service I've received from Life Residential, in particular Laura Grente who is my Property Manager. She always keeps me informed of what is happening with the property and if there are any issues she sorts them out quickly and efficiently. Recently I was out of the country for a while and unable to access my mails as regularly as usual but she took the initiative when something needed to be sorted out urgently and kept me appraised of the situation. It has been fantastic having a one point of contact who will sort out everything without you having to worry. Thank you Laura for all your support.

Ms · 27 March 2019

★★★★★ 5/5

Trustpilot

Luca came for a regular flat inspection…

Luca came for a regular flat inspection today. He was very polite and attentive, asked if there were any issues which I found helpful.

Viktoriia · 2 June 2026