Trusted Agent profile · Ealing
★★★★★
425 reviews across 2 platforms
54 The Mall, Ealing, London, W5 3NE, W5 3NE
Foxtons's office in Ealing, at 54 The Mall, is rated 3.9 out of 5 across 425 reviews on two platforms, including 243 Google reviews rated 4.4.
Every review we hold for the Ealing office, from every platform, shown as written. First names only.
1/5
TrustpilotDON'T USE!
DON'T USE! As a landlord I highly recommend other tenants and landlords do NOT use Foxtons. They are providivg tenants and extremely poor service and giving landlords a bad name. They take no responsibility for errors or timely correction of them. Simply unprofessional and giving the industry a poor reputation. [I would like to request trsutpilot provide a feture to rate neagtive stars, Foxtons deserve 5 neagtive stars.]
5/5
TrustpilotSam was very helpful with our search
Sam was very helpful with our search, and although we ultimately didn’t go with a foxton’s property, he was extremely diligent and kind.
5/5
TrustpilotCiara is quite helpful and friendly.
Ciara is quite helpful and friendly. She takes initiative and always go over and beyond to help and assist.
5/5
GoogleI am extremely satisfied with Rooheen from Foxtons, his exceptional customer service is amazing. I did not drive when we are looking for apartments, Rooheen was happy to drive us around the palces and eager to explain the marketing and locations. Also, Rooheen is super friendly and approachable; I asked him to send videos when I was unable to view the apartments. I would like to recommend my friends and others to reach Rooheen anytime.
Thank you Nicole Luo for your review. Sophie, Foxtons Ealing Estate Agents Get it done with London’s number 1!
5/5
TrustpilotEvelyne from kingston office who was…
Evelyne from kingston office who was agent showing me flats. She was very professional and kind agent so far i have ever met before Thank you for being patience Evelyne for all my boring question
Hi, Thank you for your review. We’re glad our team was professional and patient with your questions during your viewings. Alex, Foxtons Kingston Estate Agents Get it done with London’s number 1!
5/5
TrustpilotFlo and the BTR team have been…
Flo and the BTR team have been extremely helpful during our interactions, going on multiple viewings with us during our search - we really value and appreciate Flo’s help in particular here!
Hi, Thank you for your feedback. We’re glad our team was able to support you with your search, including joining you on multiple viewings. Alex, Foxtons Estate Agents Get it done with London’s number 1!
5/5
TrustpilotAmazing service with really helpfull…
Amazing service with really helpfull team. Exemplary service from Andrew really helfpull with updates on the house that we buying. Thank you so much guys and special thanks to Andrew for all the follow ups.
5/5
TrustpilotProfessional, punctual, polite, prompt
Five stars for Mr. Hassan Bacchus of Foxtons. He is extremely professional, polite, and reliable. He managed to find great tenants and rent out my property in only one week.
Hi Fataneh, It’s great to hear you found the team professional, punctual and helpful. We’re pleased they delivered such a positive experience. Alex, Foxtons Estate Agents Get it done with London’s number 1!
1/5
TrustpilotFoxtons wrongly extended our tenancy…
Foxtons wrongly extended our tenancy end date then withheld our deposit on non payment of rent grounds. Even after acknowledging their 'error' it took 2 months for them to correct it. The money was only returned after a letter before action for a small claims court was sent. Other customers are advised to exercise extreme caution with how deposits are safeguarded.
1/5
TrustpilotI was spoken to quite rudely on the…
I was spoken to quite rudely on the phone with agents pushing for an earlier viewing or just scheduling a viewing without asking for availabilities. I have told agents multiple times to stop calling me but this was not heard. I even removed my information from the portal and noted that I am no longer looking for a property. I still receive 3-4 calls a day whilst informing them that I do not want to rent through them.
5/5
TrustpilotYasmin from the west end office
Yasmin from the west end office is the best estate agent so helpful and never leave the interest for trying to find somethings for us
Hi, Thank you for your feedback. We're glad our team kept working to find the right property for you and that you found them helpful. Alex, Foxtons West End Estate Agents Get it done with London’s number 1!
5/5
TrustpilotAga was amazing during our entire…
Aga was amazing during our entire tenancy and helped with every issue and resolved them super quick. Couldn’t ask for a better agent to have been helping us. Big thanks
1/5
TrustpilotFoxtons Letting Commission…
Just to share my experience and warn anybody thinking of using Foxtons letting services. Foxtons will be vey happy to take full year commission in advance but if your tenant moves out before the full year period, Foxtons will not refund your commission in cash but just leave the amount as a credit in your account even you no longer have the intention to rent out your property. Area director of Foxtons claimed that this is in line with Foxtons terms of business. Beware before you choose Foxtons letting services.
5/5
GoogleRecently completed the purchase of my first home with Foxtons, and I would be very happy to work with them again. Andy was my point of contact and was excellent at responding to my many questions and at keeping me informed throughout the process! He really helped to make the whole experience far smoother than I was expecting.
Thank you Jack Beard for your review, and enjoy your first property! Sophie, Foxtons Ealing Estate Agents Get it done with London’s number 1!
5/5
TrustpilotI was assisted by the agent Noah
I was assisted by the agent Noah; from the very first house I visited, he provided support and constantly sent me options. Excellent service.
Hi Talisson, Thank you for your review. We're pleased our team kept you updated with options from the start of your search and that you found the service helpful. Alex, Foxtons Estate Agents Get it done with London’s number 1!
5/5
TrustpilotNathan was my advisor and he did all…
Nathan was my advisor and he did all for our comfort.
1/5
TrustpilotI truly do not understand who in their…
I truly do not understand who in their right mind has ever rated Foxtons 5 stars. Unfortunately I have been in contact with them at multiple occasions but I am happy to say that today was the last. They arrange viewings for properties that has already been let, WHY not cancel if anything happened between the time of booking and the viewing actually taking place. This seems to be a common occurrence for Foxtons. Other than that, the agents are the rudest human beings I have ever spoken to. Surely I’ve not been unfortunate enough to have come across the ONLY employees at Foxtons that hate their jobs so this seems to be a big issue over there. When calling it seems as though you just ruined their entire day. I’m SORRY I was interested in the properties you have listed, that by the way isn’t even available. If calls like these are a displeasure to the agents I would suggest removing the ads.
5/5
GoogleFoxtons and especially Hossam was excellent at helping us every step of the way in getting our new apartment that we're now in love with. We really appreciate his dedication as this apartment was never originally in our thoughts and if it was not for him we'd never have even known such an amazing place was available for such a competitive monthly rent, much thanks to Foxtons and Hossam and we'll definitely be using them again if we're ever moving in the future 😀 .
5/5
GoogleWe have used Foxtons twice now to find short-let apartments. Our agent, Rooheen Ebrahimi, has been absolutely fantastic and an absolute lifesaver. Despite the challenges of our search, including very tight deadlines and multiple specific criteria, Rooheen went above and beyond to find us the perfect properties. He even used his own free time to call us, arrange viewings, and personally show us several apartments. We cannot recommend Foxtons (but more importantly, Rooheen) enough for anyone seeking a highly capable and dependable lettings agent who will make it their mission to find you the perfect property.
1/5
TrustpilotIncompetence and lies on a legendary scale!
I had my property up for sale with Foxtons, an offer collapsed, and so I decided to consider rental. After I spoke to the rental department, they took a renter into my property without my permission, hadn't even signed a contract. Luckily, the person liked it and offered a good rent. The agent lied to the renter and me, messed up three contracts, so by the time he signed the fourth contract on my behalf, the renter had been in my flat for 10 days. Lucky he signed! He told me that I could not protect the deposit...lie. He told me that the second 6-month rent payment would be paid on the fourth month...lie. And it was not paid in advance on the 5th month like every other agent; the tenant is now late with the second 6-month payment. I complained to the manager, but he ignored my complaints. The whole office is corrupt. Really, do yourself a favour, there are good letting agents out there, Foxtons is not one of them.
5/5
TrustpilotTenants experience
We were tenants in a property Sarah Kelsey managed, and were very grateful for her attentiveness and friendliness. If there was ever any issues with the property Sarah was quick to action them and they were resolved very quickly.
2/5
GoogleVery bad experience with Foxton Ealing. On 21 Aug 24, Booked 2 BR flat in one of their marketed property in Southall. Move in date and tenancy start date was agreed to be 1st Nov 24. Paid deposit and 1st month rent. Everything was good on Foxton web portal and agent confirmed that nothing is required from my side. A day before move in ( 31st Oct), I was informed by Foxton Agent Adam that Right to rent check was pending and I had to complete within next few hours only. On 1st Nov, I left my old premises, packed my luggage and went to reception only to be told that the landlord does not have any information about me moving in. My family and I got panicked, tried contacting agent Adam who rarely respond. After couple of hours of follow up, I contacted Foxton Ealing office who resolved the issue but only after I had to spend a night in another commercial place and we could move in on 2nd Nov. I would not recommend Foxton Ealing
5/5
GoogleI had a fantastic experience working with Foxtons in Ealing, and I want to give special thanks to Stephen Vasquez for his outstanding service throughout the process. Stephen’s communication was prompt and clear, which made everything feel smooth during the viewing process. He demonstrated excellent knowledge of the local market and offered valuable insights that helped me make informed decisions.
1/5
TrustpilotNew X Foxtons is appalling
New Cross Gate letting office is appalling. I had a misfortune to invite them a few years back for valuation and then when changed my mind, asked them to delete me from their database as wasn't planning to do anything with my house. And guess what every year I am receiving unsolicited calls inquiring about valuation, letting, selling. They promise to delete my number every time they call once every half a year in average, pathetic.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Foxtons's Ealing office has 425 reviews across two platforms: 243 on Google, 182 on Trustpilot (across the whole business).
Foxtons Ealing is rated 3.9 out of 5 across all 425 reviews, and 4.4 out of 5 on Google from 243 reviews.
Foxtons Ealing, 54 The Mall, Ealing, London, W5 3NE, W5 3NE.
