Every review we hold for the Duston office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAmazing!!
Louise and colleagues were amazing at supporting my mortgage getting me joy only the right deal but ensuring that over the coming weeks nothing better was coming up. The service was amazing and I was kept informed through all stages. Highly recommended!
LuLu · 12 September 2024
Agent replied · 22 October 2024
Thank you for your great feedback. Great to hear that Louise and the team could help you secure the right mortgage deal and keep you informed throughout. If you ever need anything in the future, don't hesitate to reach out, we're always here to help.
★★★★★ 5/5
TrustpilotGreat family run estate agency
Great family run estate agency. We used the Duston branch for sale and purchase. The team including Chris & Megan were very supportive and highly professional. Special mention for Becky, nothing was too much trouble, the best chaser/administrator in the business. Thanks team!
David · 17 August 2023
★★★★★ 5/5
TrustpilotMortgage advice
Megan was incredibly helpful with her mortgage advice and our mortgage came through in record time! Would definitely recommend.
Joe · 21 November 2024
★★★★★ 5/5
GoogleEverybody at the agency was very involved and helpful with our home moving process for which we are extremely grateful. We just want to say a big thank you and great appreciation for everything Becky has done for us, going the extra mile and being significantly on point with the whole process. Keep up doing the good work Becky cause you're brilliant. Many thanks, much appreciated.
Dani · 2 December 2022
Agent replied · 31 May 2023
Thank you very much for taking the time to leave such positive comments regarding your experience with Becky and the team. Your feedback is very much appreciated, as is your custom. Best regards, Nick - Jackson Grundy
★★★★★ 5/5
Trustpilot5* to the Moulton branch
In August 2024, I instructed Jackson Grundy to list my property - The team were great at getting viewings booked in and we had sold within a month.
Nathan · 22 January 2025
Agent replied · 8 June 2026
Thank you for your kind words. We're so glad Olivia, Lauren, and Georgina could support you through the process, especially with the challenges of selling an older property. It's great to hear Georgina's efforts helped keep everything on track. We truly appreciate your trust in Jackson Grundy and look forward to helping you again in the future!
★★★★★ 5/5
TrustpilotWhat a great professional service
What a great professional service. The whole team were brilliant, Becky was relentless at keeping all the solicitors moving which is so important to get everything done. Thanks also to Chris and Megan who were great throughout the process.
Andrew · 18 August 2023
★★★★★ 5/5
GoogleSold my house with Jackson Grundy, Duston office recently and what fantastic service I received from start to finish! The whole team are friendly, knowledgeable and true professionals. Becky in particular worked tirelessly to ensure that everything worked like clockwork. By far the best Estate Agency in Northampton, they are head and shoulders above their competitors.
Angela · 18 July 2023
Agent replied · 1 August 2023
Thank you so much for leaving such a positive review and rating of your experience with Becky and the Duston team, it is very much appreciated...as is your custom. Best regards, Nick - Jackson Grundy
★★★★★ 5/5
GoogleBrandon at the Duston branch went above and beyond for us during our purchase. Incredible service also from Becky. Thank you all.
Glenn · 26 March 2025
Agent replied · 23 October 2024
Thank you for your kind words Glenn. We're delighted to hear that Brandon and Becky provided such excellent service during your purchase. If you need anything in the future, you know where we are, congratulations again on your new home. Kind regards, Alex - Jackson Grundy
★★★★★ 5/5
TrustpilotGreat communication
The Jackson Grundy team went above and beyond during my house sale. Communication was second to none and constantly kept me informed at all stages of the process even during a very tricky sale at times. An extremely knowledgeable and helpful team!
Mr · 17 May 2024
Agent replied · 22 October 2024
Thank you for your kind words. We're thrilled to hear that the team went above and beyond and kept you well-informed throughout the process. Your feedback means a lot to us. If you need any further assistance, we're always here to help.
★★★★★ 5/5
GoogleJackson Grundy were fantastic when selling my property. They quickly had lots of viewings lined up and sold it within a few weeks. They kept me updated throughout the sales process and ensured that everything ran smoothly. The whole team have been great from start to finish. I would not hesitate to recommend them!
Carolyn · 23 August 2023
Agent replied · 24 August 2024
Thank you so much for your kind words and positive rating Carolyn, and many thanks for entrusting Jackson Grundy with your custom. Best regards, Alex- Jackson Grundy
★★★★★ 5/5
GoogleExceptional service and care. J-G was excellent in helping me sell my property when I lived abroad. Great Job!
James · 26 April 2025
Agent replied · 26 January 2026
Thank you for your wonderful feedback James. We’re so pleased to hear you were happy with the service you received, especially while managing your sale from abroad. Wishing you all the best for the future. Kind regards, Alex - Jackson Grundy
★★★★★ 5/5
TrustpilotThe team at Jackson Grundy Duston…
The team at Jackson Grundy Duston (Particularly Becky) went above and beyond to look after us and the process as a whole, with the selling of our property.I could not be happier with the service and expertise
Neil · 11 July 2023
★★★★★ 5/5
GoogleGreat service from all the team, from viewing to moving in everyone we spoke to was great and they couldn’t do enough for us. Communication with them was was always easy and we really appreciated the courtesy call after we had moved in to make sure all way okay. Thank you again to you all!
Ethan · 1 May 2023
Agent replied · 1 August 2023
Thank you so much for your kind words and positive rating Ethan, and many thanks for entrusting Jackson Grundy with your custom. Best regards, Nick - Jackson Grundy
★★★★★ 5/5
TrustpilotExcellent service Becky so helpful
Consumer · 15 August 2025
Agent replied · 26 December 2025
Thank you so much for your kind words!
★★★★★ 5/5
TrustpilotBecky has been brilliant throughout all…
Becky has been brilliant throughout all of this, considering it was our first house purchase together for me & Ellie she made us feel confident that she was doing everything she could for us!
Harry · 26 July 2023
★★★★★ 5/5
TrustpilotHouse sale
Recently sold our house through Jackson Grundy Wellingborough rd Northampton. All the staff were really helpful and kept us up to date with developments as they occurred.this helped to keep the whole process running as smoothly as possible and stress free.
Paul · 9 February 2024
Agent replied · 22 October 2024
Thank you for your feedback! We’re glad to hear that our team kept you informed and made the process smooth and stress-free. If you need any further assistance, we’re here to help. Thanks again for choosing us!
★★★★★ 5/5
GoogleGreat experience with Becky selling my property. Communication was great. Would definitely recommend.
Jaya · 26 April 2025
Agent replied · 26 March 2026
Thank you so much for your kind words! We're delighted to hear you had a great experience with Becky. We really appreciate the recommendation and wish you all the best in your next chapter. Kind regards, Alex - Jackson Grundy
★★★★★ 5/5
TrustpilotHelpful all round but especially Becky!
Becky was so helpful and supportive when buying our first home! She was always chasing solicitors and speaking to people on our behalf and always kept us in the loop with great communication.
Ellie · 25 July 2023
★★★★★ 5/5
GoogleEfficient with great communication.
I received excellent communication from Jackson Grundy Estate agent, who always kept me in the loop and was very efficient generally. Becky and Team did a great job. We were not forgetting Danielle, who star d the ball oll and till getting in touch to find out how we're progressing in our new house in Duston.
Theo · 5 July 2022
Agent replied · 31 May 2023
Thank you very much for taking the time to leave such a positive review about your experience with the team Theo, and many thanks for your custom. Best regards, Nick - Jackson Grundy
★★★★★ 1/5
TrustpilotSellers, please avoid this company
Sellers, please avoid.Sadly I had no choice but to work with this agency, because the home I loved was listed with Jackson Grundy Daventry. My only advice to sellers is beware of using these estate agents. From the first viewing to the final communications with the team, it was shambles and incompetence, arrogance and people who could not be bothered to help in anyway. They are quick to pass responsibility, and once I exchanged - they were suddenly too busy to conduct a viewing I desperately needed. I have read the negative reviews here, and my experience was not far off from what others have said. I am still trying to get them to provide door keys to the property, and despite hearing of their disorganised key system, they still passed me back to the solicitors to resolve this legally. I am glad my experience with them is finally over and I deeply hope that I will never have any reason to use them again.PS: I am thankful for the people that had a positive encounter with staff, but they are the minority as the reviews tell you. Don't take the chance, find another agent to use if you can.
K · 18 April 2023
★★★★★ 5/5
TrustpilotViewed and bought my current property…
Viewed and bought my current property through Jackson Grundy. The whole process was smooth and seamless. Sign posting every single way of the process made me feel at easy and knew exactly where things stand. The icing on the cake was when the sellers solicitors couriered my contract agreement out to me waited for me to sign it and took it back making the exchange of contract super fast and completion done and dusted within the time frame
Tony · 14 June 2023
★★★★★ 1/5
TrustpilotAwful experience - do not use
Rental side of estate agents are awful. We had a bad experience. Tried to get us on everything when we moved out, even though we left house cleaner than we got it. Unhelpful, unfriendly staff. Also left paying for rent for a house with multiple leaks and water was turned off to prevent damage so we couldn’t move back in! And landlord and estate agents couldn’t care less, never got fixed. Also got stung on garden charges as I’ve seen others have, they took photos of weeds under hedges zoomed in!!! Never use them for rentals however the team for sales are great!
Rosie · 8 March 2023
★★★★★ 5/5
TrustpilotExcellent service
Excellent service, continuous communication throughout the sales process.
Ian · 14 April 2025
Agent replied · 8 June 2026
Thank you so much for your kind words. We're really pleased to hear you were happy with the service and communication throughout your sale. It was a pleasure to assist you, and we wish you all the best in your new chapter.
★★★★★ 5/5
GoogleDespite a difficult process with a number of hiccups, the team in the Duston office were always helpful and proactive. It really helped us to have an experienced team available to assist with the sale, and we got both viewings and offers extremely quickly. I would not hesitate to recommend them.PositiveResponsiveness, Quality, Professionalism
Ben · 25 August 2022
Agent replied · 1 August 2023
Thank you very much for providing such a positive review of your experience Ben, your comments are very much appreciated. And many thanks for entrusting Jackson Grundy with your custom. Best regards, Nick - Jackson Grundy
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