Jackson Grundy Duston Northampton reviews

★★★★★ 5/5

Google

I had great service from start to completion from Jackson Grundy when selling my house. Good communication at all times and would highly recommend. Many thanks team and especially Becky, you are a star.

Paul · 3 October 2022

★★★★★ 5/5

Trustpilot

Becky was amazing throughout the whole…

Becky was amazing throughout the whole process. Thank you Becky for your great service!

Lore · 27 March 2024

★★★★★ 5/5

Trustpilot

The property sold quickly

The property sold quickly. Initial valuation visit was made within a couple of days, and guidance about the achievable price was helpful and realistic. Communication was good with weekly phone calls through to the point of completion.

DILL · 14 April 2025

★★★★★ 5/5

Trustpilot

Many thanks to the whole team at Duston…

Many thanks to the whole team at Duston branch.All enquiries were dealt with both quickly and efficiently and we were kept fully informed through the different stages of our house sale.Becky mostly looked after our sale and I am very grateful to her, Megan and Chris for their positivity and support as my stress levels fluctuated through the process.I would 100% recommend this branch to other vendors.

Kevin · 24 November 2023

★★★★★ 1/5

Trustpilot

Do not recommend this estate agency!

We highly do not recommend this agency for renting!  We are happy with the results by the TDS however our experience during the check out process was far from pleasant. Which is why we are providing a review.A lot of confusing phone calls. Situation was not getting anywhere! We ended up following the matter to the TDS (Tenancy Deposit Scheme) as we could not resolve the situation. Also we decided to turn to the TDS as we felt, to avoid more extra charges added, as the agent/landlord added an additional garden charges after we disputed the cleaning charges. In our opinion, we found this highly inappropriate and unprofessional as the check out report and cleaning issue was already stated and the garden charges was only an issue when we disputed the cleaning charges. In our experience of renting with other agencies, charges were never added once the report and issues were stated. We were extremely unimpressed and horrified when the TDS report came back. In our opinion from the report, the agent accidentally mislead us and provided factually incorrect statements towards us. TDS report stated from the check out report, the only issue was the front garden for weeding however the contractor only provided the rear garden quote and not the front. The agent, informed us that the quote was requested for the front AND rear garden however after reading the TDS report, was not the case! Before the TDS, we tried to dispute the garden charges however the agent continued to inform us that she has requested a quote for front and rear garden from the contractor, though we discovered that the contractor only quoted the rear garden, in which we found out was not even an issue as it was not stated in the check out report, but was mistaken by the agent that it was!We felt that we could had handled our statement to the TDS in a different perspective if we were provided with the correct information! We are so glad that we decided to turn to the TDS as we would have never known, if we had accepted the charges stated by the agent! Again we are happy with outcome of the TDS!Overall, our experience was far from pleasant! In our opinion, we found our checking out process was unprofessional and confusing! In our opinion, we do not appreciate informal allegations of defamation and we can provide evidence to defend this review! All statements made are truthful! Any opinions that has been stated are from our experience and how we felt when information came to our knowledge! We fully complied with Jackson Grundy request to re-assess and re-read our review and we hope that this meets the factually correct standard that Jackson Grundy requested!

Melissa · 27 August 2019

★★★★★ 5/5

Trustpilot

Jackson Grundy team at the Duston branch.

The Jackson Grundy team at the Duston branch were all very helpful through possibly the most stressful thing, i.e. property sales. Megan, Chris and especially Becky were great. After losing our first purchaser, another was found immediately and with a lot of help from Becky, finalised at last. Cannot reccommend enough, Thank you, Denis & Leigh.

Denis · 18 July 2023

★★★★★ 5/5

Trustpilot

Open lines of communication throughout…

Open lines of communication throughout all stages of the house buying/selling phase. Some very difficult obstacles (presented by solicitors) were well navigated by the team at Jackson Grundy. In a process where understanding communication is critical - especially if circumstances are delicate, then i cant fault JG. Thank you.

Mr · 23 October 2024

★★★★★ 5/5

Trustpilot

First class service with recent house sale 🌟🌟🌟🌟🌟

We have recently sold Mums property through Jackson Grundy Duston Branch.It has been a difficult & emotional time for my Sister & I for many different reasons, one being the distance I live from Northampton..The team at JG have been amazing, Supportive compassionate, professional, keeping us informed every step of the way..Special shout out for Becky & MeganThank you all..Shayle Barlow

Shayle · 11 March 2024

★★★★★ 5/5

Google

Very good service. Friendly and helpfull. Keep me well updated on the improvement of the process almost on a day to day basis. Becky was the coolest. Anand

Anand · 2 February 2023

★★★★★ 5/5

Google

Jackson Grundy is great. Becky and her team are so professional and made our process so much easier. They are always responsive!

Queenie · 30 July 2023

★★★★★ 5/5

Google

We recently purchased a new home in Bugbrooke that was being marketed by Jackson Grundy. Moving house is always a daunting prospect, but our move was made significantly easier thanks to the pro-activity of Jackson Grundy. The team were chasing the solicitors up and down the chain on a regular basis making sure everyone was aligning. This made sure we moved on the planned day. Special thanks needs to go to Angela Edington who was a total star. When the time comes to sell we know who we will be using.PositiveResponsiveness, Professionalism

Nick · 25 August 2022

★★★★★ 5/5

Google

I have been so so happy with Jackson Grundy in helping me to sell my house. I had actually found a new house and needed to get my house on the market as soon as possible. Ricky came and saw me in the morning and valued our house and got it on the market the same day and we had 5 viewings done by the end of that day with 2 offers. Ricky had worked so hard to get in touch with potential buyers and to get them in to view asap and was doing viewing after viewing that day, he really worked hard and got us what we needed which was a quick sale to the right buyer. I then worked closely with Becky who liaised between us, our solicitors, our buyers and their solicitors which took a lot of the stress out of my hands. I did not have to chase Becky once, she was always on top of the situation and knew exactly what was going on and regularly kept me updated, which really helped the process to run smoothly. She was fantastic and I was so impressed at her attention to detail and willingness to make the move happen without the stress. I really could not fault Becky or Ricky. I would highly recommend them both and would 100% recommend Jackson Grundy to any of my friends or family. I would not look anywhere else if I needed to sell my house again.

Emma · 1 August 2022

★★★★★ 5/5

Google

Mr Becky thank you for your responsiveness and professionalism.

Ludmila · 27 December 2025

★★★★★ 5/5

Google

Would recommend, Jackson Grundy helped me to get my first property. Always a professional and polite team. I would like to say thank you in particular to Megan and Becky for being so patient and explaining every step of the process for a first time buyer which really helped put me at ease. Thank you both so much!

Naomi · 26 March 2024

★★★★★ 5/5

Google

I enquired about a house to buy as a buy to let, Ricky from the Duston office was very helpful, he gave me some great advice that I wouldn't have considered and found the perfect house which we bought the following week. The whole process seemed too easy but I think its due to the hard work and long hours they must do behind the scenes. I would definitely use Jackson Grundy again and recommend to friends/family. Thank you

Anna · 1 August 2022

★★★★★ 5/5

Google

The staff at Jackson Grundy made the whole process easy , updating us regularly and guiding us through the whole process. Always very professional and organised and often went above and beyond to help.

Maria · 26 March 2025

★★★★★ 5/5

Google

In difficult and frustrating times Jackson Grundy Duston made a big difference in the sales process. They were always transparent and very quick to respond to any queries or issues raised. Would 100% recommendPositiveResponsiveness, Quality, Professionalism

Leigh · 25 August 2021

★★★★★ 5/5

Google

Thanks Chris, Becky & Ricky at the Duston office for keeping us well informed with our sale and purchase . Becky your a STAR!! Regards, Ray & Carole.

Ray · 1 August 2022

★★★★★ 5/5

Trustpilot

Becky in the Duston branch was amazing…

Becky in the Duston branch was amazing 🤩 My mum found it very difficult to sell our family home but she was there every step of the way Amazing team.

Sue · 12 April 2025

★★★★★ 5/5

Trustpilot

Highly recommended

I signed with Jackson Grundy Abington branch after a negative experience with another local agent and the service I received from them from start to finish was excellent. They sold my house very quickly and resold again quickly when the sale fell through. After sales care and communication was excellent and I would highly recommend them.

Hayley · 8 February 2024

★★★★★ 5/5

Google

Jackson Grundy and Becky in particular were amazingly helpful, professional, and friendly. I have a bad habit of forgetting things, and not doing the most basic of tasks required of me. So it was up to Becky to gentle remind, and push me in the most delicate of ways, as well as guide me throughout the whole stressful business. At all times she acted in most professional manner, I was most impressed. Matthew

M · 5 September 2022

★★★★★ 5/5

Trustpilot

My wife and I have just relocated to…

My wife and I have just relocated to the area for work and unlike a previous review we found Katy to be very professional, attentive and easy to work with.We are so happy with the home we now have and the moving in process was also aided by Katy and her team.Thanks Katy as promised spreading the word for you.Keep up the great work.

Mark · 11 August 2021

★★★★★ 5/5

Trustpilot

Best agency

We would like to express our sincere gratitude for your invaluable assistance in purchasing our new home. The entire process was smooth and professional, and we truly appreciate your dedication and expertise.

Petro · 11 February 2025

★★★★★ 5/5

Trustpilot

Very professional estate agents

From our initial viewing through to our exchange of contracts, both Megan and Becky were very helpful, thorough and professional. Having gone through several house purchases/sales, this is the best experience I've had of an estate agent. Thank you to both of you.

CH · 15 October 2023