Jackson Grundy Duston Northampton reviews

★★★★★ 5/5

Google

I recently bought a house through Jackson Grundy Estate Agents, and I couldn't be happier with the service I received. Their team was incredibly professional and supportive throughout the entire process. Communication was excellent, and they were always available to answer my questions. I highly recommend Jackson Grundy for anyone looking to buy a property!

Natasa · 17 May 2025

★★★★★ 5/5

Google

I can t find words to thanks the agency Jackson Grundy Estate Agents and especially Becky and Ricky for yours help given during the process of buying the house.Mortgage advisor from agency was very good .Becky has been absolutely incredible. Very prompt communication and super friendly.Thank you so much for all .With regards,Radu.

Radu · 5 October 2022

★★★★★ 5/5

Trustpilot

Excellent services

I recently bought a house through Jackson Grundy Estate Agents, and I couldn't be happier with the service I received. Their team was incredibly professional and supportive throughout the entire process.Communication was excellent, and they were always available to answer my questions. I highly recommend Jackson Grundy for anyone looking to buy a property!

Natasha · 16 May 2025

★★★★★ 5/5

Google

Excellent service from start to completion. Jackson Grundy were outstanding in their customer service. Efficient helpful and always in regular contact. The whole selling experience was great. Becky was extremely confident having the ability to reassure us, when we had any problems. Outstanding knowledge of the property market business. 100% Recommend !!

Garry · 2 November 2022

★★★★★ 5/5

Trustpilot

Honest and Helpful staff

Becky Toone, in the Duston branch was helpful and caring to help find a property suitable for my 86 year old mother.. She kept us informed from the offer to completion.. A very good experience.

Stewart · 27 November 2025

★★★★★ 5/5

Trustpilot

Becky and all of the team at Jackson…

Becky and all of the team at Jackson Grundy provided us with an exceptionally good service.Selling Mum's house from 150 miles away was challenging especially as the first buyer pulled out suddenly due to a National TV news report about the floods in Northampton. Mum's home was the other side of the town with no problem.

Janice · 12 April 2025

★★★★★ 5/5

Google

A professional, patient, friendly service. They listened and were always at the end of the phone. The team went above and beyond at all times. A great team a special mention to Ricky, Becky and Chris. I would highly recommend this branch to anyone wishing to sell or buy a property.

Hayley · 2 November 2022

★★★★★ 5/5

Trustpilot

Excellent service as usual

Excellent service as usual. Louise always gives us the best mortgage advice and finds the best deal out there. Thank you Louise.

Jyotsna · 15 September 2024

★★★★★ 1/5

Trustpilot

Incredibly rude and condescending…

Incredibly rude and condescending staff, very unhelpful and were put out when I rang to ask them questions re my tenancy. Rang as they ignored email. Falsely advertised property both with pictures and goods stated in property. Took 2 weeks for them to confirm which white goods were in property. Had to drag information out of them as to what would happen next, eg once signed tenancy agreement electronically would we get copy of tenancy agreement back signed by them or ? Overall very unimpressed and would not use them again.

Very · 13 March 2024

★★★★★ 1/5

Trustpilot

Misleading information

Viewed a property with the branch at moulton for a lease hold property. First question we asked was do they allow pets to which the response was yes. We put an offer in on the property which was accepted and moved forward with the purchase. We later found out from the solicitors that pet where not allowed to be kept in property. We questioned the estate agent with regard to this only to be told the managed company had changed the rules but when we looked into this further we found out that they had never allowed pets. I had to rehome my dog because of the false information we received from this branch as if I had not carried on with purchase I would have been homeless. This is not the first time my family have had problems with branch. Would never use them again or recommend them.

Lisa · 1 July 2025

★★★★★ 5/5

Google

Very friendly helpful team. I had an offer in 5 days of my house going to market with them. Wouldn’t hesitate to recommend them.

Helen · 4 October 2026

★★★★★ 5/5

Google

You won't find another estate agent better than these guys, if i could give 10 stars; i would. From start to finish I have been provided the best guidance and support. Massive thank you to Ricky and Becky have been utterly fabulous and are a credit to the JG team.

Mimmie · 24 October 2022

★★★★★ 5/5

Google

OMG…….the Duston team were amazing. Thank you so much Chris, Becky and Megan. Each of them carried out their individual duties with professionalism, determination and excellent communication skills. Would definitely recommend.

Neil · 26 March 2024

★★★★★ 5/5

Google

We would highly recommend Jackson Grundy Estate Agents Duston! Had a great experience 7 years ago in buying our first home and even better this time around. Special thanks to Becky for keeping us up to date at all times and going above and beyond to help things move faster!

Gabriela · 3 October 2022

★★★★★ 5/5

Trustpilot

Excellent service from this wonderful team, at Jackson Grundy, Duston

Excellent service from Chris, Becky and Megan in the Duston branch, from start to finish. Thoroughly professional throughout the sale of my deceased parents home,to completion.They were all extremely empathetic during this emotional journey for myself and my sister. The communication from them was second to none, especially having to deal with 2 daughters that live miles apart.It can be difficult choosing an estate Agent with all the competitors about, but we are so glad we chose this wonderful team at Jackson Grundy, Duston. Highly recommend them.Thank you so much. Kerry

Kerry · 22 February 2024

★★★★★ 5/5

Google

Duston Main Road - My experience has been nothing short of amazing! Kept updated all the time, answered any questions I had. They were always professional and understanding. I can’t thank them enough! Thank you Becky!

Sophie · 20 November 2023

★★★★★ 5/5

Google

The 5 star company, which help me in getting my dream house, all the staff in jackson grundy is professional to make your house buying journey a piece of butter. I specially want to mention Becky Toone, who was always proactive to help me if I stuck anywhere in the process. Highly recommended Jackson Grundy.

Preet · 26 March 2025

★★★★★ 2/5

Trustpilot

Very disappointed

I am renting with Jackson Grundy for 7 years the same house. We took the house for me and my mom, I got married and I inform JG that I am leaving but my mom will stay in the house, will continue to rent it. I asked for a reference but they continue to refuse to provide me one, is already 3 weeks of chasing them. I found already a new tenant to move with my mom, to cover the pay, they send the documents, we did all the procedure and they keep refuse to give me a reference, I’ve been told that they have to pass all the reference first and only after I can get my reference from them. We paid for 7 years the rent, even in the covid time we didn’t got any discount and we paid. Since we had a new agent, Michelle Francis, we start having a hard time with the agency, not helpful at all and destroyed completely the reputation of the company in my eyes. I am after a surgery and mentally down, all this situation affected me even more, after the surgery instead of taking rest, I was chasing JG as I need to move asap. I am very disappointed and as soon as I am well, I will start a complain against them.

Silvia · 15 February 2024

★★★★★ 5/5

Google

You won't find another estate agent better than these guys, if i could give 10 stars; i would. From start to finish I have been provided the best guidance and support. Massive thank you to Ricky and Becky have been utterly fabulous and are a credit to the JG team.

Kimberley · 25 August 2022

★★★★★ 5/5

Trustpilot

Helpful & friendly team!

Becky at Jackson Grundy was so helpful during the purchase of our house, we got really fast email & telephone responses, updates were always available. Thank you to the team for making the purchase of our first home such a lovely experience!

Lucy · 14 August 2025

★★★★★ 5/5

Trustpilot

Can not recommend highly enough

We recently moved using Jackson Grundy as our agents. They were excellent in all areas, keeping us informed and general customer service and I can’t recommend highly enough! A special massive thank you to Sandy who was just awesome through out the whole thing.

Jo · 14 December 2024

★★★★★ 5/5

Google

You won't find another estate agent better than these guys, if i could give 10 stars; i would. From start to finish I have been provided the best guidance and support. Massive thank you to Ricky and Becky have been utterly fabulous and are a credit to the JG team.

Kimberley · 31 May 2022

★★★★★ 5/5

Trustpilot

Our experience with on Grundy was… First Class

Our experience with Jackson Grundy was excellent from start to finish. Valuation was spot on, speed and quality of particulars first class. House sold within 3 days. The office team kept in constant touch with us, the buyer and the solicitors on both sides to ensure a smooth transition for everyone, always with a smile and a cheerful approach. We would recommend the JG Duston team to everybody

Fizz · 5 September 2023

★★★★★ 5/5

Google

The team at Jackson Grundy Duston (Particularly Becky) went above and beyond to look after us and the process as a whole, with the selling of our property. I could not be happier with the service and expertise

Neil · 11 July 2023