Every review we hold for the Duston office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI can’t thank Jackson & Grundy enough…
I can’t thank Jackson & Grundy enough for all their help with selling my house. From start to finish, the whole process was handled professionally, and the team were always friendly, approachable, and supportive.
Thank you to Olivia and Becky they kept me updated throughout the entire process. The communication from the team was excellent, and they were always on hand to answer any questions, making what could have been a stressful experience so much easier.
I would highly recommend Jackson & Grundy to anyone looking to buy or sell a home.
Thanks again to the whole team !!
Elena · 31 July 2026
Agent replied · 25 September 2026
Thank you so much for this wonderful review. We are absolutely delighted to hear that your experience selling your house with Jackson Grundy was such a positive one from start to finish.
We will be sure to pass on your kind words to Olivia and Becky, keeping our clients well informed and supported is something we take real pride in, and it's great to know it made such a difference during what can often be a stressful time.
Thank you again for taking the time to share your experience and for recommending Jackson Grundy. We wish you all the best for the future.
★★★★★ 5/5
TrustpilotFantastic service by the Kingsthorpe team
I can't speak highly enough of the Jackson & Grundy team in Kingsthorpe, from start to finish they delivered a fantastic service. Will and David were both super helpful, from the initial sign up and working extra hard to get our photos online before the bank holiday weekend ... to keeping us updated throughout our sale. Any issues were dealt with efficiently and if we had any questions, they always fed back to us quickly!
Would definitely recommend!
Emily · 1 August 2026
Agent replied · 25 September 2026
Thank you so much for your fantastic 5 star review. We are delighted to hear you had such a positive experience with Will, David, and the Kingsthorpe team. Your kind words and recommendation mean a great deal to us. We wish you all the best for the future.
★★★★★ 5/5
TrustpilotWe used the Duston branch to help sell…
We used the Duston branch to help sell our house. Olivia and her team were amazing throughout the whole process. Kept us up to date with everything, so we never questioning what was going on. They always gave us good notice of viewings with feedback at the end.
We had a particularly stressful move with buyers solicitors, and I can't thank Olivia enough for all of her help, keeping us relaxed and calm through a very challenging time. I'd definitely recommend Jackson grundy and the Duston branch to any friends and family.
Beki · 17 July 2026
Agent replied · 25 September 2026
Thanks so much for taking the time to leave such a thoughtful review. It was an absolute pleasure helping you with your sale.
We are delighted to hear that Olivia and the team kept you informed throughout the process and were able to provide reassurance during what turned out to be a particularly stressful move. We will be sure to pass your kind words on to Olivia, they will mean a great deal to her.
Thank you again for your recommendation. We wish you all the very best.
★★★★★ 5/5
TrustpilotWonderful and caring staff members
I purchased my property through Jackson Grundy and the experience was wonderful. My estate agent is Becky Toone and she is absolutely amazing. She was kind,polite and friendly and I felt at ease straight away.The property took longer than it should due to chain issues but Becky was so kind and sensitive throughout the whole process. She kept me updated on a regular basis so I knew how things were progressing. Becky, thank you so very much for all your assistance. I truly appreciated it.
Angela · 5 June 2026
Agent replied · 8 June 2026
Thank you for your lovely review.
We are delighted to hear that Becky made your home buying experience a positive one. We know the process can be challenging at times, and it is great to hear that her support, communication, and professionalism helped throughout.
We will be sure to pass on your kind comments to Becky. Congratulations on your new home, and thank you for choosing Jackson Grundy.
★★★★★ 5/5
TrustpilotOutstanding Service from Start to Finish
I decided to sell my house in February, and throughout the entire process, Chris, Becky and Olivia have been incredible. From start to finish, they looked after me and made what could have been a stressful experience feel smooth and straightforward.
There were always in contact, keeping me updated on progress and providing reassurance whenever needed. Their communication was excellent, and I always felt informed and supported every step of the way.
Chris, Becky and Olivia were professional, helpful and always available to answer any questions or concerns I had. Their dedication and customer service were outstanding, and I couldn't have asked for a better team to guide me through the sale of my home.
I would highly recommend Jackson Grundy to anyone looking to buy or sell a property.
Thank you all for everything you have done for me. It has been greatly appreciated.
Alexandra · 5 June 2026
Agent replied · 8 June 2026
Thank you for your wonderful review and for trusting us with the sale of your home. We are delighted to hear that Chris, Becky and Olivia were able to make the process as smooth and stress free as possible.
Your kind words about their communication, professionalism and support mean a great deal to us. We truly appreciate your recommendation and wish you all the very best for the future.
★★★★★ 5/5
TrustpilotGreat local agent
I Always use Jackson Grundy because they are a lot more personal than most agents. I also had updates after each viewing. Selling is stressful and they always have a calming approach and realistic expectations.
The team at Duston:
Christopher, Olivia and Becky deserve a shout out for all their help …
And support ! Thankyou
Peter · 1 October 2026
Agent replied · 11 October 2026
Thank you so much for your fantastic review, and for continuing to choose Jackson Grundy. We are delighted the regular updates and calm approach helped make selling less stressful. We will make sure Chris, Olivia and Becky see your kind words, as they will mean a lot to them. Thank you again.
★★★★★ 5/5
TrustpilotReally positive experience
Really positive experience. We dealt with Olivia at the Duston branch and purchased with the Long Buckby branch through Sam.
Both agents were brilliant, really clear throughout, always had time for us and what was probably silly questions. Nice to have such friendly and professional people dealing with such a stressful process. Can’t thank you enough.
S.Lloyd · 1 October 2026
Agent replied · 11 October 2026
Thank you so much for your fantastic review. We are delighted Olivia at Duston and Sam at Long Buckby made the process feel less stressful, and no question is ever silly. We will pass your kind words on to them both. Wishing you every happiness in your new home.
★★★★★ 5/5
TrustpilotAmazing Duston Team!
We can't thank the team at the Duston branch enough for their help with our sale and purchase. From Chris' valuation, right through to completion, the team worked tirelessly to get us over the line - especially Becky Toone. At one point, we thought the sale would never happen, due to various delays with our buyer, and we were worried that we would lose our purchase. Becky and the team worked in tandem with our solicitors to move the process forwards, including calling, e-mailing and chasing the buyer and his solicitors, and keeping us up to date every step of the way, until our eventual completion. We cannot thank them enough, especially Becky, for helping us to manage the stress, and for their excellent service and communication. Highly recommended! Thanks guys :)
Donna · 24 March 2026
Agent replied · 8 June 2026
Thank you very much for your wonderful review and for taking the time to share your experience.
We are absolutely delighted to hear how pleased you were with the service from our Duston team. Buying and selling a home can certainly be a stressful journey, especially when delays arise, so it’s fantastic to know that Becky and the team were able to support you, keep things moving, and provide reassurance throughout.
Becky will be especially pleased to receive your recognition, she truly goes above and beyond for her clients, and your feedback means a great deal to all of us.
Wishing you all the very best in your new home, and thank you again for your recommendation!
★★★★★ 5/5
TrustpilotThe wonderful staff at JG
The wonderful staff at JG, especially Steve, have never been anything but brilliant throughout the 2 years it has taken to sell my house. Despite many sales failing, a few on the day before completion, they have instantly secured new viewings. The have always been honest and fair, contactable at a times and personable throughout. In the midst of all the let downs, I have felt supported and respected, so that I can now celebrate the completion of a sale that could have been so much more stressful. I cannot express any more how grateful I am to their expertise and dedication.
Claire · 11 March 2026
Agent replied · 8 June 2026
Thank you so much for taking the time to share your experience. We truly appreciate your kind words. Selling a property can sometimes be a long and challenging journey, and we are so pleased that our team was able to support you throughout the process.
We will be sure to pass your lovely feedback on to Steve and the rest of the team. It means a great deal to us that you felt supported, informed, and treated fairly during what was understandably a stressful time.
Congratulations on finally reaching completion, and thank you again for trusting us to help you through the process. We wish you all the very best for the future.
★★★★★ 5/5
TrustpilotThank you to Becky and the team at…
Thank you to Becky and the team at Jackson Grundy Duston for all your help with our house purchase. Becky was friendly, helpful, and kept us updated throughout the process. She made everything much easier and was always happy to answer our questions.
We really appreciate all your hard work and would happily recommend Becky and the team to others. Thank you again! 😊
Laura · 25 June 2026
Agent replied · 25 September 2026
Thank you so much for your wonderful 5 star review. We are delighted to hear that Becky and the team at the Duston branch made your house purchase such a positive experience. Becky will be thrilled to know her friendly approach, clear communication, and dedication helped make the process easier for you.
Your kind recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience. We wish you every happiness in your new home and thank you again for choosing Jackson Grundy.
★★★★★ 5/5
GoogleJackson Grundy was excellent, especially Becky Toone. We had an extremely risky chain where the deal could've fell through due to very tight deadlines for completion, but Becky was a force of nature doing everything she could from chasing the buyers/sellers up and down the chain as well as the solicitors . Without her it's very possible our move may have collapsed so I want to thank her very much for this
Chris · 26 February 2026
Agent replied · 26 March 2026
Thank you for taking the time to share your feedback. We are delighted to hear about your positive experience and Becky Toone’s dedication throughout what was a challenging chain. We will be sure to pass your comments on to Becky and her team. We are pleased everything completed successfully and wish you all the best for the future.
★★★★★ 5/5
TrustpilotJackson Grundy was excellent
Jackson Grundy was excellent, especially Becky Toone. We had an extremely risky chain where the deal could've fell through due to very tight deadlines for completion, but Becky was a force of nature doing everything she could from chasing the buyers/sellers up and down the chain as well as the solicitors . Without her it's very possible our move may have collapsed so I want to thank her very much for this
Chris · 7 February 2026
Agent replied · 24 February 2026
Thank you for taking the time to share your feedback. We are delighted to hear about your positive experience and Becky Toone’s dedication throughout what was a challenging chain. We will be sure to pass your comments on to Becky and her team. We are pleased everything completed successfully and wish you all the best for the future.
★★★★★ 5/5
TrustpilotExcellent Service
I found the Duston team very professional & helpful,especially Becky & Olivia who both helped me through the process of selling my house. They were always cheerful & always kept my in the loop of the house sale.
Janis · 2 October 2026
Agent replied · 11 October 2026
Thank you for taking the time to leave a review. We are delighted you had a great experience selling your home with our Duston team, and Becky and Olivia will be thrilled to hear your kind words. Wishing you all the best for the future!
★★★★★ 5/5
TrustpilotQuick and easy sale
We bought our house through Jackson Grundy Duston in 2013 and sold it through them in 2026. Before selling, we shopped around at different estate agents and Jackson Grundy Duston competitive price, and the promise that the house would be on the market and sold very quickly. The whole process was very straightforward, and despite us no longer living in the area, it was all managed well for us. The office kept us informed at every stage of the sale. I would thoroughly recommend them.
Andrew · 1 October 2026
Agent replied · 11 October 2026
Thank you for taking the time to leave us a review. It has been a pleasure helping you both buy and sell your home, and we are delighted everything went smoothly despite the distance. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotBecky,Olivia and Chris from Jackson…
Becky,Olivia and Chris from Jackson Grundy Duston were so friendly and easy to deal with when we were selling my sisters property.They kept us up to date with everything from start to finish.Would definitely recommend them
Janet · 21 August 2026
Agent replied · 25 September 2026
Thank you so much for taking the time to leave this review. We are delighted to hear that Becky, Olivia and Chris made the process of selling your sister's property such a positive experience. We will be sure to pass on your kind words to the team at our Duston branch. Thank you again for recommending Jackson Grundy.
★★★★★ 5/5
TrustpilotBecky and crew
Becky, Chris & Olivia were extremely helpful in sorting out our sale, negotiating with solicitors, mortgage company and our purchaser.They took the stress out of the whole proceedure.
Pat · 23 September 2026
Agent replied · 25 September 2026
Thank you for your fantastic 5 star review. We are so pleased Becky, Chris and Olivia could make the process less stressful. We really appreciate your kind words and wish you all the best.
★★★★★ 5/5
GoogleBecky and the team at Jackson and Grundy are amazing. Could not fault their service at all. From taking over viewings as due to circumstances was distressing for me to enter my mums apartment so they literally took control of everything for me. Becky kept me updated regularly and apartment was sold quickly. Chris who came to take pictures for property on market was friendly, helpful and explained everything in great detail. Appolgies for my husband asking questions while trying to sign paperwork about the cobblers lol. I would not hesitate to recommend Becky and the team to anyone! Thank you for everything
Sarah · 30 June 2025
Agent replied · 26 January 2026
Thank you so much for your kind words and thoughtful review. We’re really pleased we could support you during what we understand was a difficult time. Becky and the team will be so glad to hear their efforts made things a little easier for you, and that everything went smoothly with the sale. It was a pleasure working with you, and no need at all to apologise, we always enjoy a chat about the Cobblers 😊 Thank you again for trusting Jackson Grundy, and for your recommendation, it means a great deal to us. Kind regards, Alex - Jackson Grundy
★★★★★ 5/5
GoogleFollowing the passing of our parents we contacted Becky at Jackson’s and from the off we were provided with excellent support and advice. It took several months for probate to be sorted out and during that time we lost a link in the chain but Becky kept us informed and secured very quickly another purchaser. During what was a difficult time for the family, Jackson staff were great, always replied to emails and answered all our queries. Becky was particularly helpful and supportive throughout the process and we would strongly recommend using Jackson Grundy if your selling you home and want first class service
Michael · 26 March 2025
Agent replied · 24 August 2024
Dear Michael,
Thank you for taking the time to share your experience with us. We're glad to hear that Becky and our team provided you with excellent support and service during what we understand must have been a difficult time. Your recommendation means a lot to us, and we're here to assist you with anything else you may need in the future. Kind regards, Alex - Jackson Grundy
★★★★★ 5/5
TrustpilotDuston Jackson Grundy were…
From day one Jackson Grundy were excellent from start to finish, they were pivotal in ensuring a smooth transition between all parties in the sale. They kept us informed, were very helpful with any questions we had and kept us sane during some stressful elements. For a first class highly professional service we would highly recommend Becky, Chris and James from Duston Jackson Grundy branch.
Mags · 3 September 2025
Agent replied · 26 December 2025
Thank you for your wonderful feedback! We're so pleased to hear that your experience with the Duston branch was a positive one from start to finish. Becky, Chris, and James will be delighted to know they helped make a potentially stressful process feel smooth and supported. Your recommendation means a great deal to us, it was a pleasure to assist you.
Kind regards
Jackson Grundy
★★★★★ 1/5
TrustpilotJust avoid Northampton brach
Very disappointing experience with Northampton branch. I was already in the process of purchasing a property through this estate agent and had instructed solicitors to proceed with the transaction. Despite this, I was told that unless I participated in a competitive bidding process within three days, the property would be put up for rent.
As a buyer who had already invested time, money, and effort into the purchase process, I found this approach unprofessional and unnecessarily pressurising. The situation caused considerable uncertainty and undermined my confidence in the transaction. I would have expected clearer communication and a more transparent approach throughout the process.
Based on my experience, I would advise prospective buyers to proceed with caution. If you had already paid for searches, surveys, mortgage fees, or incurred other costs, mentioning that can make the review more impactful because it demonstrates the financial consequences of the agent's actions.
Olga · 5 June 2026
Agent replied · 8 June 2026
As a formal complaint has been raised and is currently being dealt with through our complaints procedure, it would not be appropriate for us to comment on the details of the matter on a public review platform.
We will continue to correspond with you directly to bring this matter to a conclusion through the appropriate channels.
★★★★★ 4/5
TrustpilotExtremely good
From start to end their service delivery was extremely good. Olivia at the Duston branch maintained communication between us, buyers and both set of solicitors. Olivia shared up to date information making the process less stressful. I would have given 5 stars BUT commission was agreed at a lower %, they tried to charge an higher % and did not in any way state that VAT would be added. This made a significant difference in our payment to them and lacked clarity on their part. However I would go with them again.
UPDATE FROM JACKSON GRUNDY - we never received a copy of our contract
Mrs · 27 May 2026
Agent replied · 8 June 2026
Thank you for taking the time to leave us such a thoughtful review.
We are delighted to hear that you were pleased with the service provided throughout your move and that Olivia kept communication flowing smoothly between all parties involved. Buying and selling property can be stressful, so it is great to know her support and updates helped make the process easier for you.
We also appreciate your feedback regarding the commission and VAT clarification. We do aim to be as transparent as possible, and for clarity, our Confirmation of Marketing form, which was signed at the start of the instruction, does state that all fees are subject to VAT unless otherwise stated. However, we appreciate your comments and will continue reviewing how we communicate fees to ensure everything is as clear as possible from the outset.
Thank you again for your recommendation and for choosing us to assist with your sale. We wish you all the best for the future.
★★★★★ 5/5
TrustpilotBrilliant Estate Agent
Many thanks to Becky and the team at Jackson Grundy Duston for all their help and support during the marketing and sale of my Mum's property.
A difficult time was made so much easier by their helpful, friendly, and professional advice and guidance.
Thank you so much.
Customer · 28 January 2026
Agent replied · 24 February 2026
Thank you for your kind feedback. We are so pleased Becky and the Duston team were able to support you during the sale and help make a difficult time a little easier. Your kind words will be passed on to Becky and the team. Thank you again.
★★★★★ 5/5
GoogleBecky and her team in Duston were amazing. As my seller’s agent they always responded quickly to any questions and remained positive whilst dealing with an unhelpful solicitor. We got there in the end. I would highly recommend Jackson Grundy.
Linnie · 26 February 2026
Agent replied · 26 March 2026
Thank you so much for your 5 star review. We are delighted to hear Becky and the Duston team supported you so well throughout your sale. Staying proactive and keeping you updated every step of the way is so important, and we are so pleased we got there in the end. Thank you for recommending Jackson Grundy, we really appreciate it.
★★★★★ 5/5
GoogleBecky has been absolutely incredible throughout our journey- an outstanding example of what an estate agent should be. We were first time buyers, with quite little knowledge around how things work etc. Becky was incredibly approachable, always responded quickly and chased/ supported with anything and everything. I honestly cannot thank you enough. Would 100% use Jackson Grundy again in the future and that’s all thanks to Becky!! Thank you :)
Zoeee_04 · 26 March 2025
Agent replied · 9 January 2025
Thank you so much for your kind words. Becky takes great pride in supporting clients, especially first-time buyers, and it's wonderful to know her approachability, responsiveness, and dedication made such a difference for you. We’d be thrilled to assist you again in the future, thank you for trusting Jackson Grundy.
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