Trusted Agent profile · Duston
★★★★★
295 reviews across 2 platforms
52 Main Road, Duston, NN5 6JF
Jackson Grundy's office in Duston, at 52 Main Road, is rated 4.7 out of 5 across 295 reviews on two platforms, including 155 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Jackson Grundy Duston Northampton hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Duston.
The Trusted Agent 2026 results for Jackson Grundy, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Duston office, from every platform, shown as written. First names only.
5/5
TrustpilotJackson Grundy was the estate agent…
Jackson Grundy was the estate agent selling to me so not my actual estate agent but I found the communication especially from becky toone a great reassurance and help to me especially through the stressful times. I knew if I emailed I would receive a quick reply from her which was really helpful. Her enthusiasm shone through and made the process easier.
5/5
TrustpilotGreat from start to finish fantastic…
Great from start to finish fantastic company to deal with
Thank you so much for your great review, it is much appreciated.
1/5
TrustpilotThey will scam you out of your security…
They will scam you out of your security deposit. I have never before had any letting agency take more than an £80 charge for either cleaning or damages in over 10 years of letting and JG tried to take over half of our security deposit for; a burn in the carpet (which you can’t even see in the pictures), a few spots of mismatched paint on the walls and cleaning due to water spots on the stove! It took months to negotiate the charges down to just a couple of hundred pounds! Do not let from them if you have an option. It’s not worth it! We will never use them again.
5/5
GoogleI found the team very helpful and knowledgeable, they did a great job of selling our house
Thank you so much for your kind words and positive rating Chris. Many thanks for entrusting Jackson Grundy with your custom. Best regards, Alex - Jackson Grundy
5/5
GoogleFriendly, approachable and very efficient
Thank you so much for your kind words and positive rating. We will be sure to pass this onto the team, many thanks for entrusting Jackson Grundy with your custom. Best regards, Alex - Jackson Grundy
1/5
TrustpilotAbsolutely useless.
Absolutely useless.. our house could be falling down and they wouldn't care or rush to get things sorted. You tell them things that need sorting out and they don't ever sort it you have to constantly chase them and push them. Always quick to chase payments up if we have ever fallen behind but not quick enough to sort out any problems! Absolute joke.
5/5
TrustpilotExcellent service !
Excellent service throughout the whole process , they did a great job of selling our house!
Thank you for your feedback! We’re delighted to hear that you had a great experience and that we were able to effectively sell your house. If you need any further assistance in the future, we’re here to help!
1/5
Trustpiloti have a problem with one of their…
i have a problem with one of their tenants outside lights. Not interested in helping resolve the problem. Took the tenants word for it without investigating it. Blamed another property who's light is no where near us. Jackson Grundy have an awful attitude. I have now spoken to the person who Jackson Grundy have blamed for the light and he is absolutely livid. Looks though he might take this further.
1/5
Trustpilotgarden charges, have you been stung as well?
It’s been some years since I used Jackson Grundy, however after reading the other bad review of garden charges I feel it necessary to leave a comment because I also got stung for garden charges to the tune of £50 (well thats what they tried to charge me, but I complained, and they got funny about it and I’ve never forgotten it). This was because I had apparently left the grass slightly long. I feel I must point out due to us moving into another property quite a long way a way earlier than the end of our tenancy (I had paid all due rent up to the end of the tenancy, so they had already got extra money). I left the garden in a tidy condition and also out of my own pocket repaired a fence at the bottom of the garden even though it was broken when we moved in. This cut no ice with this company who still wanted extra money, I refused and we reached a lower settlement but it got needlessly a little nasty. I’d also point out that on occasion representatives of Jackson Grundy let themselves into the property unannounced without knocking the door on inspection days even though I said I would be in, imagine my surprise coming on here and finding another person stung by garden charges. Stealth hidden estate agent charges. my advice avoid if you can.
5/5
TrustpilotWe had an overall good experience with…
We had an overall good experience with Jackson Grundy. Becky did a great job at keeping us informed all the way through the process and doing a lot of chasing to ensure everything kept moving! Even after what felt like 10 calls a day she still had the time to speak with me or drop me an email
5/5
TrustpilotFantastic from start to finish!
Jackson Grundy were fantastic when selling my property. They quickly had lots of viewings lined up and sold it within a few weeks. They kept me updated throughout the sales process and ensured that everything ran smoothly. The whole team have been great from start to finish. I would not hesitate to recommend them!
5/5
GoogleA very professional and friendly team. I would highly recommend Jackson Grundy for selling your property and have no hesitation in giving them a five star rating 😊 …
Thank you so much for your kind words and positive rating Lisa, and many thanks for entrusting Jackson Grundy with your custom. Best regards, Nick - Jackson Grundy
5/5
GoogleFrom valuation right through to completion Becky and Chris proved the value of using local agents. A responsive and professional manner throughout made the process far less stressful than we expected.
Thank you very much for taking the time to leave such positive comments regarding your experience with Becky, Chris and the team. Your feedback is very much appreciated, as is your custom. Best regards, Nick - Jackson Grundy
5/5
GoogleThe team at the Jackson Grundy Duston branch were great! They found us our dream home and helped our sale and purchase go through as smoothly and quickly as possible!
Thank you so much for your kind words and positive rating Chelsea, and many thanks for entrusting Jackson Grundy with your custom. Best regards, Nick - Jackson Grundy
5/5
TrustpilotJackson Grundy look after my rental…
Jackson Grundy look after my rental property in Long BuckbyThe service that Tanya and Lindsey provide is nothing short of excellent!They do what they say they are going to do on time every time They are diligent and really care about their clients Thank youMichael
1/5
TrustpilotThe WORST Estate Agents we have ever…
The WORST Estate Agents we have ever had the misfortune to come across. If you want to deal with unprofessional, dishonourable, dishonest and down right incompetent people, Jackson Grundy is the company for you.Should you wish to discover exactly why we are so disgruntled, please feel free to get in touch and we will divulge the disgraceful service we received.
5/5
GoogleFriendly, approachable and very efficient
Thank you so much for your kind words and positive rating. We will be sure to pass this onto the team, many thanks for entrusting Jackson Grundy with your custom. Best regards, Alex - Jackson Grundy
5/5
GoogleExcellent service. Very professional, helpful and dealt with all aspects in respect of the sale of our property. Highly recommend. Thank you
Thank you very much for taking the time to leave such positive feedback Angela, and many thanks for your custom. Best regards, Nick - Jackson Grundy
5/5
GoogleVery helpful and willing to put themselves out a little.
Thank you so much for your kind words and positive rating Jacqui. Best regards, Alex- Jackson Grundy
1/5
TrustpilotNever knew some companies could be so nasty
This company, especially the Daventry branch will try to hoodwink you out of your deposit and try to charge you for extras when you leave a property. That happened to us, a lot of unnecessary and needless nastiness after renting a property for 3 years. They know some people are in a desperate situation and will feed off that.
5/5
GoogleLovely, pleasant, knowledgeable and helpful team. They helped make the process of moving a lot easier.
Thank you so much for your kind words and positive rating Paul, and many thanks for entrusting Jackson Grundy with your custom. Best regards, Nick - Jackson Grundy
5/5
TrustpilotGreat estate agent!
I dealt with Jackson Grundy on the purchase of my new property. They have always been very efficient, easy to contact and very helpful. In particular, Becky who worked really hard to ensure the purchase went through smoothly. I would highly recommend!
5/5
GoogleIt was the best agency I collaborated with, I was informed every time when something new appeared …
Thank you very much for taking the time to leave such a positive review about your experience with Ricky and the Duston team Marius, and many thanks for your custom. Best regards, Nick - Jackson Grundy
5/5
TrustpilotBought a property with…
Bought a property with Northampton/Duston office, James S and JG were awesome
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Jackson Grundy, Duston won Trusted Agent.
Tell us what you need and we'll put you in touch. Jackson Grundy Duston Northampton hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Duston.
