Aster Group Dursley reviews

★★★★★ 1/5

Trustpilot

AVOID-INCOMPETENT-INTIMIDATING

Horrific. Absolutely awful establishment who bully and scare tenants in vulnerable positions. They don’t care about tenants-we are simple the wages for the staff. They do not communicate between departments, I have approached them numerous times with various grievances and they bat them away. I have taken the advice to have nothing to do with them, just pay my rent and crack on. They have breached my tenancy multiple times and they don’t even care. The complaint handlers are the worst of the lot! I genuinely hope they sell it all off to a different association. If you are bidding for a home, find out who the housing association are before you take the property-Aster are the most impossible unfriendly team of people who sell false promises and paint a picture of themselves through radio and marketing online-IT IS ALL LIES! Do not put yourself through the misery!

AB · 23 March 2021

★★★★★ 1/5

Trustpilot

Totally fed up

Totally fed up. Third winter in our shared ownership home and still have water coming through the back doorway and black mold up the walls. Ended up making a complaint. Complaints process is a waste of time and even though the problem was not proved to be resolved they closed it down as 'it may be resolved'. We are still waiting for a water-tight and black mold free home. Hopefully this time they will listen and we can lay flooring and start to enjoy our home. Unfortunately, we aren't holding our breath. By the way, Aster, please don't ask me to provide more details so you can resolve things as you seem to do on other reviews on here. You know about the problem, we just want it fixed. I may even remove this review then! I really am that desperate.

Carrie · 21 January 2021

★★★★★ 5/5

Trustpilot

Extremely professional service

Extremely professional service, high quality finish on my bathroom refit. The team delivering the refit were considerate, professional, knowledgeable, tidy and efficient. They explained everything they needed to do and set expectations for each day which they kept to. A quality service which is what I have come to expect from Aster Housing Association.

Karen · 22 November 2023

★★★★★ 1/5

Trustpilot

Awful company

Awful company. We've had issues with mould for over 4 years now and it's a continuous problem. Every time they say "we'll do this and it will fix the problem"...it doesn't.I have now resorted in getting the housing ombudsman, environmental health and a legal team involved.

Toni · 8 April 2024

★★★★★ 1/5

Trustpilot

Aster Group used to be Sarsen Housing

Aster Group used to be Sarsen Housing, a social landlord but now is moving towards deregulation it would appear. They are selling-off a lot of their previously rented homes which leaves fewer for rental for those most in need.Their mantra is that they are 'building new homes' but don't be fooled by that - because these new homes are rarely for rent but instead for outright sale or shared ownership; something that hardly helps those who need rented property, such as young people unable to get on the property ladder or those who are elderly and/or disabled....They operate more as a private, commercial entity than a social landlord and have lost interest in their tenants.

Terri · 7 February 2020

★★★★★ 5/5

Trustpilot

Hand in hand

Aster Gr. shadowed all activities happened in the buying process and gave immediate support as and when needed. Good team to work with. I am grateful to start my shared ownership with them.

GKF · 7 November 2024

★★★★★ 1/5

Trustpilot

There are some lovely engineers at…

There are some lovely engineers at Aster and then there are some ignorant and rude engineers that should not be in this role. The work is of a poor standard and I avoid ever having to call them out. Timelines are unrealistic and the waiting window for an engineer for an all day appointment is appalling especially when they decide not to turn up or have been called on another job.

Unhappy · 2 February 2022

★★★★★ 1/5

Trustpilot

Without heating and hot water for over a month

We have had repeated issues for the past few months with our heating, and several unsuccessful attempts to repair it. We were offered temporary heaters but they cost to much to use. We had to repeatedly call and chase, apparently the system said our job was complete, but it wasn’t. We are now considering making a formal complaint.

Linda · 22 April 2023

★★★★★ 1/5

Trustpilot

after waiting 13 years we finally got a…

after waiting 13 years we finally got a new kitchen well almost we had the plans all was well but we found out that acording to the company we cant have our fridge under a worksurface hence only half a worksurface what a joke a small minority of workers ruin it for the decent guys that care and do a brilliant job

Jan · 1 December 2022

★★★★★ 1/5

Trustpilot

Avoid this housing group

16th June update Still waiting for the door ringer still no sound reduced.

Gia · 16 June 2025

★★★★★ 1/5

Trustpilot

Awful company

Awful company, They never do anything about anti social behaviour. Happy to rent out properties to drug addicts who party night after night with loud music night after night while openly taking drugs.

Warren · 17 September 2024

★★★★★ 1/5

Trustpilot

Poor experience with this company

Poor experience with this company. My husband is in the armed forces and I am unable to work due to having just had a baby and we were told basically we have no hope for shared ownership. Disappointed in Aster clearly only interested in tenets with money. Wouldn't recommend this company

Sophie · 22 September 2023

★★★★★ 1/5

Trustpilot

I am an ASTER Homes' shared owner who feels much the same as these others...

I am an ASTER Homes' shared owner, too. I have my own problems... which I will add later.

Steve · 11 April 2025

★★★★★ 1/5

Trustpilot

The property was purchased with faulty…

The property was purchased with faulty heating logged by aster 2 months prior to me purchasing the property. A further 3 months on from the purchase and the issue is still unresolved with little information about a resolution. Massively disappointed is an understatement and would advise people avoid using them if you want a service which looks to deal with customer issues in a reasonable lead time.

Dan · 27 November 2021

★★★★★ 1/5

Trustpilot

Appalling housing company

Appalling company to deal with and I have only been living with them a year. And still fighting to get my property up to a livable state. So much lack of communication in there work place. They cant even sign a property of properly as ours had to much damage unnoticed my opinion they are to big for what they own. Not enough people to deal with day to day issues.

Aaron · 19 November 2020

★★★★★ 1/5

Trustpilot

Poor

I have declined to talk to them after my last review my housing knows how to find me but doesn't its a poor situation which is forcing me to look else where

Michael · 15 August 2024

★★★★★ 1/5

Trustpilot

Please do not move into a aster group…

Please do not move into a aster group home as they leave u high and dry. I have bad mold and asbestos in my home a broken toilet that I CAN'T use and had the gas people come out for a boiler check now my boiler doesnt work. Aster tell me there nothing they can do till weeks away. Avoid please

Nikki · 4 June 2022

★★★★★ 5/5

Trustpilot

Excellent job!

I am extremely please with the trade operative (Pete) who came to change the Lino in my upstairs bathroom today. He had a very welcoming approach which made it very easy to communicate back and forth. I was also amazed on how quickly and effectively he successfully completed the job. I am well pleased. Thumbs up!

Cathy · 21 December 2022

★★★★★ 5/5

Trustpilot

The response from Aster Group to our…need to have our hot water restored

The response from Aster Group to our request for an urgent repair was swift, considerate & helpful. They acknowledged our personal difficulties, (being elderly & disabled), and sent an operative to restore our hot water the next day. We were so grateful to have this level of service. Thank you to Aster.

Norman · 19 April 2023

★★★★★ 5/5

Trustpilot

Gutter & Downpipe cleared

Two Young men from Logic Contract Services came to our property to clear he guttering and downpipe which had become totally blocked resulting in water pouring down the walls during heavy rain. Dean one of the young men showed us pictures of the guttering before and after it had been cleared. Great Job lads many thanks.

Mrs · 3 December 2022

★★★★★ 4/5

Trustpilot

Everything was done very well saying…

Everything was done very well saying that didn't have that much direct contact with them.

Mr · 28 January 2022

★★★★★ 5/5

Trustpilot

Emergancy call out

On the bank holiday I found a water leak behind my cooker . The very nice young man came out as an emergency call out and fixed it lucky he did. it would of been a mains burst in the house . He was very professional and very polite .and cleaned any mess up he had made .Thank you .

Debra · 3 May 2022

★★★★★ 5/5

Trustpilot

Excellent service levels from start to…

Excellent service levels from start to finish, Megan Couch and her team was fantastic.

David · 17 November 2021

★★★★★ 5/5

Trustpilot

Helpful chap

Im wrighting this only for the oprative that fixed my tv for me. He was polite he was careing and understanding of the problems ive had with this repair. He was also determined not to leave untill he,d sorted it and he did. This chap is the only one out of the whole repair service that wanted to help me.

Kas · 21 January 2022