Every review we hold for the Dursley office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotWe havent even managed to buy our house…
We havent even managed to buy our house yet!! Been given a date 3 times for them to say that there is an issue and we cannot complete. I don't think they even care anymore and dont seem like they are in any rush at all. which is a surprise as you would think they would want the money!!
Katy · 9 December 2021
Agent replied · 12 June 2024
Hi Katy, thanks for your message and sorry to hear this. Would you be able to complete our online form here https://www.aster.co.uk/sales/contact-the-sales-team with your contact details so that we can investigate this for you in more detail please with our team? Many thanks - Gemma
★★★★★ 1/5
TrustpilotSelling off housing association properties in London
This supposed social housing landlord is now selling off social housing for private sale in Hackney, London. An area with excruciatingly high waiting lists and no available social housing.Well done ,you must be proud.
Carol · 17 February 2024
Agent replied · 12 June 2024
Thank you for your comments Carol. We regularly review our properties to ensure they meet the standards we and our customers expect, and to make the best use of the land and properties we own. There are a small number of homes in Hackney that we are assessing as to whether they provide suitable accommodation. If they don’t, we may sell some homes. This approach allows us to invest in the homes that we continue to own and manage, ensuring our customers live in safe, well-maintained homes that are suitable to meet their needs. It also allows us to build new homes, we are able to build more affordable housing than we sell, which ultimately provides more people with the opportunity to live in good quality homes that they can afford.Where customers are living in an affected property, we’ll work closely with them to find an alternative home in the local area. All affected customers are being offered personal meetings to discuss any questions they may have about the process.If you wish to speak to us further on this matter, can you please contact us by completing our enquiry form on our website www.aster.co.uk/contactus or calling us on 0333 400 8222. Thank you.
★★★★★ 5/5
TrustpilotJust want to say thank you to super…
Just want to say thank you to super helpful plumber who went extra mile today fixing our broken loo. The loo he came to fit it was faulty and he went extra mile to collect new one from miles away from us, then drive back and fitted it. So helpful and kind. Many thanks.
Family · 23 June 2022
Agent replied · 12 June 2024
Good morning :) Thank you for your positive feedback and taking the time to leave this review. Greatly appreciated!
★★★★★ 4/5
TrustpilotKitchen replacement.
It's been lovely to have a new kitchen that's so much fresher and brighter than the old one. The workmen were courteous, friendly and helpful. The only slight problem was that there was a hitch in communication about me needing a slightly later start, but that doesn't affect the fact that I'm delighted with their work.
Elaine · 1 February 2022
Agent replied · 12 June 2024
Hello Elaine, thank you for taking time to leave this lovely review. We're sorry to hear about any miscommunication but we're very happy that you experienced great customer service and you're delighted with your new kitchen. Many thanks :)
★★★★★ 1/5
TrustpilotIf you want a job done
If you want a job done, do it yourself. The list is too long to write regarding all the bad repairs or simply no repairs. I wrote to my MP it's the only way to get them to listen for bigger jobs. A greedy company that is well known now for the worst repairs.
Miss · 5 May 2022
Agent replied · 12 June 2024
Good morning Miss Mission, thank you for taking time to leave this review. We would like to investigate this further. Can you please contact us by completing our enquiry form on our website aster.co.uk/contactus or calling us on 0333 400 8222. We can then pass this to our relevant team and ask they contact you.
★★★★★ 1/5
TrustpilotHow badly they treat there properties
They have said three times they will be out to fix my hot water and it’s the third week of them letting us down it is disgusting the way they treat there home occupiers I wouldn’t want any one to move into there properties because they don’t give two f***s.
Callum · 20 September 2022
Agent replied · 12 June 2024
Good morning Callum, thank you for taking time to leave this review. We would like to investigate this further. Can you please contact us by completing our enquiry form on our website aster.co.uk/contactus or calling us on 0333 400 8222. We can then pass this to our relevant team and ask they contact you.
★★★★★ 5/5
TrustpilotEverything went very smoothly from…
Everything went very smoothly from start to finish.
Mrs · 24 November 2021
Agent replied · 12 June 2024
Thank you for your lovely feedback Mrs Voskan - we will be sure to let the team know! - Gemma
★★★★★ 1/5
TrustpilotPoor service
Moved into the property 7 months ago. Communication has been extremely slow if not non existent. Maintenance outside of the property is still due to be sorted. Higher management are extremely rude and have no time for you. They also expect you to spend your evenings trying to contact them despite being at work all day.
Tara · 17 November 2021
Agent replied · 12 June 2024
Sorry to hear this Tara, we will share your comments with the team. I have reached out to our defects team about this and have been advised that they will be in touch with you about this to explore things further. Many thanks, Gemma
★★★★★ 3/5
TrustpilotShared ownership
In shared ownership property generally all fine but I can never get hold of anyone ... Emails never returned, calls never answered, then passed from pillar to post when or if finally get through to someone.. on the rare occasion.
Jade · 4 March 2025
★★★★★ 1/5
TrustpilotWhat a waste of time they are
What a waste of time they are. I've never ever met such a company that care less about their clients...
JANE · 9 August 2024
Agent replied · 12 June 2024
Good afternoon Jane, thank you for taking time to leave this review. We would like to investigate this further. Can you please contact us by completing our enquiry form on our website www.aster.co.uk/contactus or calling us on 0333 400 8222. We can then pass this to our relevant team and ask they contact you. Kind regards,
★★★★★ 1/5
Trustpilotservice charge bill of an increase of…
service charge bill of an increase of over £1,000 a month due to shocking poor management of our property by Aster resulting in a massive list of major works needed DO NOT think Aster are a responsible housing association as they are not
S · 17 January 2023
Agent replied · 12 June 2024
Thank you for taking time to leave this review. As you have cited your concerns regarding required works currently being completed in the block where you live, and as we understand you have already been in regular communication with us directly about this, we would encourage you to consider getting independent advice around contacting the First-tier Tribunal (Property Chamber), which aims to settle residential property disputes. You can complete an application by visiting www.gov.uk/courts-tribunals/first-tier-tribunal-property-chamber. Kind regards.
★★★★★ 5/5
TrustpilotASTER: A JOB WELL DONE
Aster deployed an operative to survey and carry out work on our windows as the seals were worn.The young man who was tasked was prompt, very polite and friendly. The seals were fixed and the job was completed without any mess.
Thelma · 28 February 2023
Agent replied · 12 June 2024
Good morning, thank you for your positive feedback and taking the time to leave this review. Greatly appreciated!
★★★★★ 1/5
TrustpilotDONOT BUY A SHARED OWNERSHIP WITH THEM…
DONOT BUY A SHARED OWNERSHIP WITH THEM THEY ARE A CON.You will find that they put your rents up year in year out and do absolutely nothing to care for your house and then take all the profit… I would be ashamed to work for them really not recommended
Susan · 5 April 2022
Agent replied · 12 June 2024
Hi Susan, we're sorry to hear you feel that way. Would you be able to email your contact details to homeownership@aster.co.uk so that we can contact you regarding your feedback provided? Many thanks, Gemma
★★★★★ 5/5
TrustpilotExcellent servic
Have had several repair people call this year and just wanted to say what good representatives of your business they have all been, considerate, polite and personable. They arrive when they say they will, they get the job done and if they can’t they order what is needed and rebook the job. Outstanding service thank you
M · 16 December 2020
Agent replied · 12 June 2024
Thanks so much for your positive comments!
★★★★★ 5/5
TrustpilotVery grateful to Aster
Very grateful to Aster. The process was smooth from the start. Although we had hiccups with the house being delayed by 5 months I was fully aware it wasn’t Asters fault but the developers. Thankful for the quick replies from the sales team.
_M · 22 February 2022
Agent replied · 12 June 2024
Thankyou for your lovely feedback - we will be sure to pass this onto our team - Gemma
★★★★★ 2/5
TrustpilotNot a great experience
Not a great experience. Took a while to get any answers and had to chase several times. We are still awaiting news on our grass being cut and the items that have been completed we still get asked if they have been completed yet.
GRAHAM · 17 November 2021
Agent replied · 12 June 2024
Sorry this is your experience Graham. Would you mind sending us a bit more information regarding this via our online enquiry form here https://www.aster.co.uk/sales/contact-the-sales-team so we can investigate this in more detail for you please? - Gemma
★★★★★ 1/5
TrustpilotReally poor housing association
Really poor housing association. Ripping off vulnerable people and charging extortionate rents. Horrifying antisocial behaviour in Witney Oxfordshire. Ridiculous procrastination by aster. Don’t be fooled by contracts saying antisocial behaviour won’t be tolerated. They don’t care
Jenna · 10 September 2022
Agent replied · 12 June 2024
Good morning Jenna, thank you for taking time to leave this review. We would like to investigate this further and resolve this promptly. Can you please contact us by completing our enquiry form on our website www.aster.co.uk/contactus or calling us on 0333 400 8222. We can then pass this to our relevant team and ask they contact you
★★★★★ 5/5
TrustpilotGreat service from The resales team.
I've been really pleased with the Aster Resales team. Unfortunately my solicitors were awful, but once Sarah took over my case, she really helped me through. Answering enquires quickly and keeping me up to date on what was going on.
Dawn · 18 February 2022
Agent replied · 12 June 2024
Thank you for your lovely feedback Dawn! We will be sure to share your comments with Sarah and the Resale team - Gemma
★★★★★ 5/5
Trustpilotsome engineers in dorset look like they…
some engineers in dorset look like they would come to repair or assess damage to repair with a lot of inseasy..sometimes there is an impression that they are not at all uninsided to listen to tenants and know everything in advance
L · 13 August 2021
Agent replied · 12 June 2024
Thank you very much for your feedback, this is appreciated.
★★★★★ 1/5
Trustpilottotal cowboys dont even abide by their…
total cowboys dont even abide by their own rules when you catch them out they become abusive and threatning to you so avoid at all costs as they dont even abide by the law
Jan · 23 June 2022
Agent replied · 12 June 2024
Good morning Jan, thank you for taking time to leave this review. We would like to investigate this further. Can you please contact us by completing our enquiry form on our website aster.co.uk/contactus or calling us on 0333 400 8222. We can then pass this to our relevant team and ask they contact you.
★★★★★ 5/5
Trustpilotgreat company and fast repairs i very…
great company and fast repairs i very happy excellent service
Db · 1 May 2024
Agent replied · 12 June 2024
Good morning, thank you for your positive feedback and taking the time to leave this review. Greatly appreciated!
★★★★★ 5/5
Trustpilotousing about my toilet…
Phoned aster housing about my toilet being broke within half an hour they were at my door and repair done can't thank you enough
Maria · 26 April 2023
Agent replied · 12 June 2024
Good morning Maria, thank you for your positive feedback and taking the time to leave this review. Greatly appreciated!
★★★★★ 5/5
TrustpilotGreat experience with aster
Everything I needed help or explanation of how anything worked, the aster team were there to help me out and explain everything to me. They were very helpful and made the whole process smooth.
James · 17 November 2021
Agent replied · 12 June 2024
Brilliant to hear James, thanks for taking the time to share your experience with us, we share all feedback with the team and they will be thrilled to see this, thank you!
★★★★★ 1/5
TrustpilotNo repairs completed
No repairs completed, carpets ruined by particles of tar from poorly laid paths, road and surrounding are a building site.Fobbed off constantly by repairs team.NEVER AGAIN 1 STAR AS I CANT GIVE ZERO
Ms · 24 November 2021
Agent replied · 12 June 2024
Hi Alison, Thanks for leaving your review and sorry to hear you've not had the aftercare experience you'd hoped for. I have reached out to our defects team about this and have been advised that they will be in touch with you about this to explore things further. Many thanks, Gemma
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
