Every review we hold for the Dursley office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI personally have just moved into…
I personally have just moved into social housing for the first time,I have found Aster social housing very effective in communicating and very supportive in my move. The service so far, has been wonderful especially during this epidemic.
Tina · 22 August 2020
Agent replied · 12 June 2024
Hello Tina, it's lovely to hear this, thanks for taking the time to tell us about you experience. As you can imagine it's a difficult time at the moment and our teams are working really hard. If you would like to tell us more you can reach us at www.aster.co.uk/contact-us. Thank you
★★★★★ 3/5
TrustpilotThe sales process was very smooth and…
The sales process was very smooth and efficient at the early stages but it slowed down thereafter and I had to chase the sales team all the time about updates and information.
Szabina · 17 November 2021
Agent replied · 12 June 2024
Thank you Szabina for your review, we will let the team know your thoughts.
★★★★★ 1/5
TrustpilotAwful housing company
Awful housing company, read other reviews as I can't be bothered to give them any more of my time.
Mike · 31 January 2023
Agent replied · 12 June 2024
Good morning Mike, thank you for taking time to leave this review. We would like to investigate this further. Can you please contact us by completing our enquiry form on our website www.aster.co.uk/contactus or calling us on 0333 400 8222. We can then pass this to our relevant team and ask they contact you
★★★★★ 5/5
TrustpilotAlways great professional service
Always great professional service. Would like to thank Aster for everything they do for our elderly father at the bungalow
Customer · 26 December 2022
Agent replied · 12 June 2024
Good morning, thank you for your positive feedback and taking the time to leave this review. Greatly appreciated! :)
★★★★★ 5/5
TrustpilotExcellent Professional Service
Heating Engineer Operative completed the repair to the hallway radiator and checked complete heating system in a very professional manner and provided an excellent service.
Philip · 20 April 2022
Agent replied · 12 June 2024
Good morning Phillip, thank you for your positive feedback and taking the time to leave this review. Greatly appreciated!
★★★★★ 1/5
TrustpilotAster have been absolutely awful from…
Aster have been absolutely awful from the start. I have had nothing but problems. And the sales representative I started my purchase with was rude and arrogant.
Georgina · 17 November 2021
Agent replied · 12 June 2024
Thanks for reaching out to us Georgina. Would you mind sending us a bit more information regarding the problems you have experienced via our online enquiry form here https://www.aster.co.uk/sales/contact-the-sales-team so we can investigate this in more detail for you please? - Gemma
★★★★★ 4/5
TrustpilotWe have found Aster very good
We have found Aster very good, had a few issues & have mostly been dealt with very well, we have 2 issues that can't be resolved
Mr · 24 November 2021
Agent replied · 12 June 2024
Thanks Stephen for your feedback, we’ll be sure to pass this onto our team. I have reached out to our defects team about the two issues in your feedback above and have been advised that they will be in touch with you about this to explore things further. Many thanks, Gemma
★★★★★ 5/5
TrustpilotReally pleased with the repair to my…
Really pleased with the repair to my crumbling soakaway. Friendly, informative operative who did a clean professional job.
Pauline · 31 October 2022
Agent replied · 12 June 2024
Good afternoon, Pauline, thank you for your positive feedback and taking the time to leave this review. Greatly appreciated!
★★★★★ 1/5
TrustpilotA truly appalling incompetent and…
A truly appalling incompetent and unprofessional company. If you can avoid having anything to do with them I would strongly recommend you do so.
Colin · 19 August 2021
Agent replied · 12 June 2024
Hello Colin. We are sorry to hear you may have experienced a less than positive service. We would like to help you further regarding your comment and ask if you would be able to provide us with details of any issues you are experiencing so that we can try and resolve this with you. If you can please share any further information with us by going to our website aster.co.uk/contact-us and completing our enquiry form, we can then pass this to our relevant team and ask they contact you.
★★★★★ 3/5
TrustpilotStill waiting for the electricity box's…
Still waiting for the electricity box's to be put right and street light to be put right now its getting darker 😐
Mr · 17 November 2021
Agent replied · 12 June 2024
Thanks for sharing this Mr Phillips. I have reached out to our defects team about this and have been advised that they will be in touch with you about this to explore things further. Many thanks, Gemma
★★★★★ 5/5
TrustpilotCompliment about a tradesperson
We sent in a compliment about an electrician who visited our property and who did an excellent job.
Kate · 4 April 2022
Agent replied · 12 June 2024
Good afternoon Kate, thank you for your positive feedback and taking the time to leave this review. Greatly appreciated!
★★★★★ 1/5
TrustpilotUnhelpful
Unhelpful, non caring housing association, if you want help dont bother asking here
Penny · 21 September 2022
Agent replied · 12 June 2024
Good afternoon Penny, thank you for taking time to leave this review and I'm sorry to hear you feel this way. Can you please contact us by completing our enquiry form on our website aster.co.uk/contactus or calling us on 0333 400 8222. We can then pass this to our relevant team and ask they contact you.
★★★★★ 5/5
TrustpilotProfessional and friendly crew
Professional and friendly crew. Process of buying house with Aster was very easy and smooth. Thanks, all of you.
Senticall · 25 November 2021
Agent replied · 12 June 2024
Thank you so much for your lovely feedback! We’ll be sure to pass on your comments to the team - Gemma
★★★★★ 5/5
TrustpilotAlthough a bit slow found it very…
Although a bit slow found it very useful and the lady I spoke to was very helpful
Helen · 24 January 2022
Agent replied · 12 June 2024
Thank you Helen for leaving your review. We're glad you experienced our useful customer service and I will pass this onto our relevant department. Many thanks.
★★★★★ 1/5
TrustpilotAwful
Awful . Rude and impatient and was miss sold on being able to install a garage
Charlotte · 17 November 2021
Agent replied · 12 June 2024
Thank you for sharing this Charlotte and sorry to hear you feel this way. Would you mind sending us a bit more information regarding this via our online enquiry form here https://www.aster.co.uk/sales/contact-the-sales-team so we can investigate this in more detail for you please? - Gemma
★★★★★ 1/5
Trustpilotterrible organisation only cares about…
terrible organisation only cares about saving or incoming monies no interest in people at all
Mike · 27 November 2021
Agent replied · 12 June 2024
Good afternoon Mike, thank you for taking time to leave this comment. Apologies that you feel this way. We would like to investigate this further. Can you please contact us by going to our website aster.co.uk/contactus and complete our enquiry form. We can then pass this to our relevant team and ask they contact you.
★★★★★ 4/5
TrustpilotProfessional Service
Aster were very prompt and helpful when the purchase of my home went through .
Ms · 17 November 2021
Agent replied · 12 June 2024
This is great to hear Ms Cave, we will let the team know!
★★★★★ 5/5
TrustpilotGreat company!
Aster have been very helpful, organised, quick & available whenever I needed them.100% recommend
Chelsea · 25 November 2021
Agent replied · 12 June 2024
Thanks for your lovely feedback Chelsea! We will let the team know! - Gemma
★★★★★ 5/5
TrustpilotBrilliant
Brilliant, quick, clean, efficient, friendly, fixed and perfect, thankyou.
Barb · 25 February 2022
Agent replied · 12 June 2024
Good morning Barb Du, thank you for your positive feedback and taking the time to leave this review. Greatly appreciated!
★★★★★ 5/5
TrustpilotRepair done, thanks
Repair done, no fuss, friendly and helpful. Great service :-)
John · 18 November 2021
Agent replied · 12 June 2024
Good afternoon John T, thank you very much for taking the time out of your day to leave a review. It is very much appreciated. Kind regards.
★★★★★ 5/5
TrustpilotSo far so good and keep it up.
So far so good and keep it up.Great services,
Mrs · 19 November 2021
Agent replied · 12 June 2024
Thanks for your nice comments Mrs Juuko, and thanks for taking the time to share them with us.
★★★★★ 5/5
TrustpilotAster staff made the whole experience…
Aster staff made the whole experience so easy.
Customer · 18 November 2021
Agent replied · 12 June 2024
Thankyou for your lovely comments! We will be sure to pass your feedback onto our team - Gemma
★★★★★ 1/5
TrustpilotNot appropriate for the disabled
Not appropriate for the disabled. This needs highlighting.
Sandy · 1 August 2021
Agent replied · 12 June 2024
Hello Sandy. Thank you for taking the time to leave your thoughts here. We would like to help you further regarding your comment and ask if you would be able to provide us with details of the issue you are experiencing so that we can try and resolve this with you. If you can please share any further information with us by going to our website aster.co.uk/contact-us and completing our enquiry form, we can then pass this to our relevant team and ask they contact you.
★★★★★ 5/5
TrustpilotGreat service from Abbi
Rating only, no written review.
Customer · 4 February 2022
Agent replied · 12 June 2024
Thankyou for your lovely feedback - we will be sure to pass this onto our team - Gemma
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
