Aster Group Dursley reviews

★★★★★ 1/5

Trustpilot

Terrible company. Avoid.

Aster moved us into our property 4 years ago and informed us last month that we shouldn't have moved in due to a fault in the roof. We have had multiple tiles come off the roof, leaks and damp patches. The only positive is the contractors they send out do a decent job to repair everything. Service charges are extortionate and are not reasonable at all. When we moved in, we paid £78 a month for service charges. Now we are paying £196 a month!! When asked for a summary of costs, you get ignored or given the same excuses as to why the price has increased. Even when you submit a request for a summary of costs, they fail to send these documents within the 30 days mentioned in the landlord and tenancy act, section 21, which is a criminal offence. However, this doesn't bother them as it seems they don't care about there tenants and just like every other big company, just want your money.

Mark · 29 March 2022

★★★★★ 5/5

Trustpilot

Great Service

Hi, We had two workmen from AGR visiting this week to clear our cellar. We just wanted to tell you that they did an excellent job on the clearance and it can’t have been a very pleasant job. They worked very hard and we were unaware of how many items were in the cellar and the state that it was in! Please pass on our gratitude. With best wishes, Louise GloverTeam AdministratorAndover Crisis & Support Centre15 - 21 New StreetAndoverHants SP10 1EL01264 576027/366122

Louise · 28 February 2022

★★★★★ 2/5

Trustpilot

Nice people on the telephone but…

Nice people on the telephone but terrible service again from the workmen. Our drains blocked and we were unable to use our toilet for 3 days. Told it was an emergency but no body came out. So our neighbour contacted a local company and they unblocked within an hour. Was told by aster they had visited when we called but drains weren’t blocked.

Linda · 14 October 2023

★★★★★ 1/5

Trustpilot

I have reserved a plot at monkton …

I have reserved a plot at monkton place in Farnham. Cannot get a viewing. Who the hell buys a house and cannot view excuse after excuse so went and had a look from outside of the plot I’m purchasing and I see very very cheap internal doors have been fitted cost to Aster about £5 each Why oh Why would you do this what idiot thought chipboard would look nice they would need to be replaced by a proper door, white panel doors they do not cost the earth I am thinking about pulling out I cannot deal with a company that is dishonest, no transparency whatsoever ever no ethics, or integrity. Excuse, after Excuse lie after lie. I would encourage people to think very carefully from part purchasing a property from these clowns. WHO THE HELL WANTS A PIECE OF CHIPBOARD FOR AN INTERNAL DOOR. GET YOUR ACT TOGETHER ASTER !!!! Give people what they pay for so far I have paid out over £1K still not viewed the house this is just the tip of the iceberg the house should have been ready January it’s now end of feb. Not gonna be ready til end May I am now having to rent at a huge cost.Do not use this incompetent housing association

Nicola · 27 February 2022

★★★★★ 5/5

Trustpilot

Big thanks to Aster

I just wanted to say an enormous THANK YOU to Aster's repairs team. Following the recent storm I reported a fence issue on Saturday. Two days later, on the Monday, the team were out - replaced my fence panel AND the gate that had been destroyed by the same storm but AFTER I had reported the fence. I hadnt even had chance to report the gate! As a disabled customer I greatly appreciated their expedience and support to ensure the property remained safe. When Aster get it right - it is so appreciated.

Shopped · 21 February 2022

★★★★★ 1/5

Trustpilot

Absolutely shocking don’t get a house…

Absolutely shocking don’t get a house from them boilers been leaking water since December it’s now mid feb they came out so many times saying it’s containable yet I’m waking up to a flooded kitchen. They have now decided to turn my boiler off so the hot water can’t run and my girlfriend is heavenly pregnant and asthmatic. Have spoken to many different agency’s which have all said it’s illegal and against human rights to leave us with out hot water. They just want to take ur money.

Kieran · 8 February 2022

★★★★★ 1/5

Trustpilot

Aster we’re incredibly slow and not to be trusted!

Aster we’re incredibly slow at responding at all contact, and not particularly helpful! Their policies on sales and taking a percentage of the sale fee for selling the house (if they do, which they didn’t for me) when they don’t even do the showing round is ludicrous! When I was originally shown around that property as a new build I was told I could knock a wall down, if I sought permission from Aster, as it was only a stud wall. After gaining permission my father and I started to take it down only to discover it was the only load-bearing wall in the house! This then cost £1800 to remove safely. Aster say as I didn’t have this in writing from the sales rep they won’t do anything or pay anything! So misleading customers is fine by them! Obviously they can’t be trusted as they will say anything to sell a property and not back it up! As for what your service charge pays for, your guess is as good as mine! I lived in a shared ownership property for 12 years and saw no evidence of how my service charge was spent!

AmyC · 28 January 2022

★★★★★ 1/5

Trustpilot

…ending a tenancy

My mother lived in an Aster property in Pewsey, she passed away in a hospice on the 11th January 2022. I rang Aster before she passed away to explain the situation and to find out what to do about her tenancy, talk about unhelpful, total jobsworth, all I got was a constant lecture on the legal side of the tenancy, all the rules I had to abide by and the most outrageous part of the conversation was if there was any rent owing and my mum couldn't pay in one payment they would charge her a £1.00 a week!! She was terminally ill, she went into the hospice on the 4th January and died on the 11th of January. My family were still reeling from the shock of her illness but Aster are like robots all they care about is money. God forbid you leave a lampshade up or a curtain pole! Everyone else I had to contact were helpful and understanding. The worst housing association I've ever dealt with.

Rachel · 15 January 2022

★★★★★ 1/5

Trustpilot

Leak from flat above .

Have had a leak in the flat above me for almost 2 weeks now . The ceiling is soaking wet , the carpet is ruined and a bookcase is in disrepair . The boxing in cotaining a down pipe is beyond repair .Aster have been contacted by myself several times and from the person above me several times also . It took them a week to send someone around who did next to nothing to investigate the problem . Since then I have contacted them again to no avail for the leak to be rectified . The leak itself is on the main cold water feed and needs looking at yesterday . Aster you should hang your heads in shame ( absolutley fuming ) .

Luke · 27 December 2021

★★★★★ 1/5

Trustpilot

I feel I am being discriminated against

I totally agree with H Hardy's post of 10/10/25.

Dawn · 17 November 2025

★★★★★ 1/5

Trustpilot

Worse company

Well from the word go documents haven’t been done correctly. I almost missed out on the house because someone didn’t put the details across right. The solicitor that was recommended was useless. Constantly asking if you needed other information and was told “no you have everything” to find out weeks later the sale is held up because your waiting for me to send you more information, ridiculous. Being told one thing and then another. Being giving information months later about my house and Aster rules after the sale has gone through and I’v already moved in. Giving me only 7 days for me to send my defects to you yet doing next to nothing to rectify issues over a year later. Still waiting for things to actually get looked at. Making appointments for workmen’s to turn up that never do. Or find out that workmen’s have been and I wasn’t home (I wasn’t informed I had an appointment or cancellation) on a number of occasions. I’m self employed so to take time off and have no shows is not acceptable. When workmen’s have turned up they have made some jobs worse and I’v had to take further time off for someone to come again to rectify. The lack of communication, help, and explanation is awful. I will never recommend Aster or buy with Aster again. Not to forget I also had no one introduced me to my home, show me how things work. And to blame it on lockdown when half the time was wasn’t in a lockdown. Never calling back when they say they will. I still have a roof that makes excessive noise, exterior doors that let in water (still have bare concrete floors because of this otherwise my flooring would get damaged and cost a fortune to replace) fence that is about to fall down, a shed that is rotten and leaks, brand new kitchen appliances that are rusty, I could go on. My contract stated when I leave I have to leave floor coverings, yet non was supplied to me! Needless to say I am not a happy customer*Gemma, I have already done this a number of times. Nothing changes or ever gets done. Im sure you will be able to find my account with my name and see all the email correspondence for yourself.

Miss · 24 November 2021

★★★★★ 1/5

Trustpilot

Poor Ability to fight the tenants battles, no record of issues being logged

Although my house is lovely and in the perfect location, 7 months in I am still waiting for new kitchen worktops, I’ve had my brick work need pointing, kitchen cupboard doors fall of the hinges weeks into moving in, side to the bath not even cut to length, bricks not fitted correctly by the front door and constant arguments with aster over it being damage. Having spoke directly to persimmons they advised me that the only reason they class it as damage is the fact aster didn’t pick it up before the exchange of keys. Therefore wasn’t noticed as a snag! Finally we are getting somewhere but that is after threatening to get independent people in and billing aster and also having to get Rebecca Pow involved

Ms · 17 November 2021

★★★★★ 1/5

Trustpilot

After seven years of rain coming in the…

After seven years of rain coming in the kitchen and living room of this Aster place and countless botched repair jobs, I have noticed it is all back again.I am dreading contacting them for yet another botch job, so I have contacted CAB to see what other options there are. I am finally going to claim compensation for seven years of hell!Bit of a laugh for everyone.Took four incompetent plumbers to fix a leaking tap. One so called repair left it in such a state, it would not turn!We all need to get together and start change.

Michael_Williams · 1 October 2021

★★★★★ 1/5

Trustpilot

Called emergency line I got water…

Called emergency line I got water coming down to my downstairs toilet they have no one to come out tell me not to bath I have not for the last few days it’s a Joke will be taking this to trading standers expect you to live it poor conditions the amount of rent they charge you is a joke

Vicki · 11 November 2023

★★★★★ 1/5

Trustpilot

The worst housing association ever

The worst housing association ever. They don’t call back they don’t do repairs you have to chase them all the time they don’t sort out mould as many my neighbours have it I still rubbish in my garden which they didn’t clear up before I moved in it was hidden in the corner of the garden! And a down pipe for overflow was shoved in a tube and moving around as they moved water heater into loft and overflow pipe was just put inside the old one and it’s not write size and as I said they don’t return phone calls I have a old wooden back door which is breaking and let’s in rain and wind and not secure at all been waiting 4 months now ! I wish I never moved here.they need sorting out and action taken against them ! Shameful

Sue · 31 August 2021

★★★★★ 1/5

Trustpilot

Don’t do it to yourself.

Useless company loads of problems with my new build house including hole in the living room floor which 2 months on is still there. Cancelled my flooring company as can’t put flooring over it. Aster dragging out repair told could be another month yet. Fence broken had nails poking through. Replaced nails but left the split wood in. Can’t get in loft to sort aerial that doesn’t work because not given key to hatch. Not sure I will ever see that problem sorted in my lifetime as I’m 46 now. Too many other problems to list. You ring and just get told “it’s process”. Plus look at all the replies just copy and paste responses. Mine will be “Hello Jason sorry you are having trouble we can try and resolve this with you. If you can please share any further information with us by going to our website” no point as all of us have already tried contacting you to sort the defects before getting fed up and leaving a review.

Jason · 24 August 2021

★★★★★ 1/5

Trustpilot

Appalling. At my wits end.

Horrendous. Been in my house for over a year now and none of my defects have been looked at. Was told my list was 'closed'!? Passed from pillar to post - most heard phrase: 'they'll be in touch'. Never! Lost all patience now and don't know what to do. Cannot get through to anyone to even attempt to resolve issues. It's like they don't want to know. I'm sure if I stopped paying the rent for a property that is unfinished and unsatisfactory they'd be quick to get on my case but no regard for customer service whatsoever. Appalling.

Consumer · 5 August 2021

★★★★★ 1/5

Trustpilot

Typical money hungry landlord

Love to jack up service charges while also not providing any real services. They can sometimes remember to mow the grass and replace hallway light bulbs but that's about it. They also really love bombarding people with S20 notices to confuse people when they sneak in new charges, as a lot of what comes in them is not relevant to you expect that ONE that is. Would honestly recommend avoiding any Aster property if you want any value for money.

Dave · 19 July 2021

★★★★★ 1/5

Trustpilot

Not a good landlord.

Not a good landlord.Lack of interest in tenants needs or concerns.Lack of knowledge or training in special needs/ mental health/disabilities.Currently pinning tiles that were put up on 250 houses without pins.Very poor communication.Too many homes being 'managed' , care more about making money than tenants happiness.

Bethany · 12 July 2024

★★★★★ 3/5

Trustpilot

I will start by saying how lovely our…

I will start by saying how lovely our flat is , just 6 flats all of us over 60 years old and 4 flats share a shared outside space, this is were my comment goes down hill , the 4 flats that share the outside space feel its unsafe, its uneven, the ground has sunk round the 2 drains , the ground is all cracked, its supposed to be a grassed area but that doesn't grow well as gound so poor, the other week one of our more elderly residents sat on a chair there as it would be so nice to sit out but unfortunately the chair went down into ground and he ended up on floor, luckily nothing hurt , just needed help up . We have reported it on numerous times , sent in photos and still nothing done, its an accident waiting to happen. Im writing this on behalf of the residents here and hoping something will get done after this post

Maureen · 14 June 2021

★★★★★ 1/5

Trustpilot

Worst company ever

I am only giving a 1 because I can’t give any lower. Doubled my service charge this year (2021/22) and now sent another bill for almost £400 which will be added. Apparently communal internal and external redecoration on flats that were only built 7 years ago. I live in what is classified as affordable housing. Not so much anymore. When you try and ring them you can’t speak to anyone about it, you ask for a callback and no one calls. Had nothing but problems with them since I moved in when they failed to process my DD form and then threatened to tell my mortgage company I was failing to pay. Turns out the form was on the desk in front of them, they hadn’t processed it but that was my fault. Neighbours have had issues with service charge errors. Given the company is here to manage homes they don’t do it very well..... if you can afford to buy without shared ownership then do, they will rob you blind!

VK · 24 May 2021

★★★★★ 1/5

Trustpilot

Arrogant and intimidating.

The worst, awful company I have had the misfortune to have to deal with. My father in law, one of their elderly tenants sadly died and Aster has since caused no end of problems with their unnecessary demands and orders. Even a complaint to the CEO was met with absolute total inefficiency and repeats of their rudeness. Being so used to treating their elderly residents with contempt and disrespect, one of their local managers made the mistake of dishing out orders to my wife with if you believe it finger-pointing in her face. Their appalling attitude can only stem from the top and their motto should read: "obey orders or get a lecture with fingers pointing your face". Utter disgrace of a company, if their attitude to the dead is so bad just think how they must mistreat the living residents.

John · 20 May 2021

★★★★★ 1/5

Trustpilot

Defects that never get fixed!

Since I moved into my property in April 2020, I have had no end of problems and defects with Aster homes which fall on deaf ears. They simply do not care. I have had no downstairs toilet since November 2020 and it is now nearly June 2021. They only sent a plumber out recently who said that the problem is not with the toilet (as I thought) but a ground works issue below the property. I waited in yesterday afternoon for someone to come, called again at 3 to have a yes they were coming by 5. Never did. I call again today and they have no answer as to why no one has turned up and can't help me. The list of defects I have had is so long and yet again today they have 'lost' the list of defects email. Quite possibly the most incompent company I have ever had the misfortune of dealing with. Avoid at all costs!!

Michelle · 18 May 2021

★★★★★ 2/5

Trustpilot

i had a email from housing officer who…

i had a email from housing officer who said i had to pay to have a shed removed in a shared garden,it was their when i moved in the last tenant died how can that be right? why did aster housing leave it their and other tenants used it, i have got legal advise and aster should have removed it,also why have i got to wait another year for window repair? when it was with east dorset housing it was great

David · 15 May 2021