Aster Group reviews

★★★★★ 1/5

Trustpilot

Very Disappointed with Aster team

Very Disappointed with the Aster team i feel Aster team have no respect for tenant do not want to understand my situation i been living in Aster social house since 2010 recently After Covid Aster team not helping me.My main bathroom without light for 10 days I dont have an appointment yet try to call main switch board the lady refused to help.I have four children youngest one 5 months old.recently twice had water from ceiling report to housing officer she didn't even respond. despit i never missed any payments always been helping neighbour's and reporting any issue in our blocks of flat had very good relation with previous housing officer. very frustrating and disappointed with Aster team. looking forward to move out soon for ever.

Habib · 24 February 2023

★★★★★ 1/5

Trustpilot

Over charging my rent !!! And thinking they can exploit a single mother with 4 children

Aster .. where shall I start ! Last year I was informed that I was in arrears which had been accumulating for nearly a year and then they decided to notify me rather than at the time of the change of payment. Here and now I’ve been given a outstanding bill of over 1,000. Before paying this I’ve dug a little deeper ! It turns out my 2 bed property has been charged £50 extra a week compared to all others in my street ! 3 beds are being charged £20 less than me a week and they are claiming my rent is 172 compared to 118 of other 2 bed residents !! And they have been charging me this for years. 200 a month more than others !!! Aster please tell me why your ripping a mother of 4 children off in an overcrowded property than you fail to maintain ? I will be raising an official complaint shortly and hope this is solved promptly and amicably and if it is not I will be contacting the housing ombudsman, and I’m in good faith I will have a positive outcome because there is no justifiable reason that you have been taking all this extra money. I am not looking for this to happen however if I am pushed into it this will be the outcome. IHope to resolve this matter ASAP !

Gemma · 21 February 2023

★★★★★ 1/5

Trustpilot

Waste of space

I have sent in a complaint on the 29th December , 5 days ago and still haven’t heard anything . Just proving what sort of housing association you really are . It is absolutely disgusting. How you can treat a human being like this especially in the 21st century. Also eviction is meant to the last result , but nothing has been done to help my son .

Nicole · 4 January 2024

★★★★★ 1/5

Trustpilot

Terrible management

Terrible management. I am in a shared ownership property and religiously pay my rent half on time. For the last 2 years I have not been informed of rent increases so I could ammend my standing order. Rather than tell me straight away that my standing order is insufficient they have let arrears build up over a whole year and sent me an email in February asking me to pay the full arrears in one lump sum. If I had been informed correctly I would have just changed the standing order and carried on as normal, I can only make changes if I am informed. Aster clearly have my contact details as I received an email today asking me for the full lump sum of a year's worth of arrears, it is unacceptable to let this build up like this do you not check your accounts more than once a year. I am not a bill dodger, I am not hard up for cash so I have no reason to avoid paying I simply wasn't informed of the increase and unless I am told I assume everything is well, if I missed a credit card payment I would know straight away they wouldn't wait a year to let it add up to tell me so why would my housing association do so. As a result my family have decided to seek mortgage advice next year to move, we were intending to stay as we love where we live but we no longer want to be at the mercy of a housing association who treat people like this. All it would have taken is a bit of communication, I would have paid straight away. A complaint is going to be officially raised shortly and if it is not resolved promptly we will be contacting the housing ombudsman. A tenant with a similar complaint to us received significant compensation for this I have found out, I am not looking for this scenario but if pushed to it I have good confidence that I would win. I look forward to resolving this amicably.

Kate · 10 February 2023

★★★★★ 1/5

Trustpilot

Aster are awful

Aster are awful . I moved into a home via a homeswap the place was disgusting eg dirty chipped paper damp outhouse . I've finally got it together after paying lots of money for wallpaper etc.. I wanted floors from carpet rite and they refused after high readings of damp ( this is a common problem carpet right said ) . I basically got environment health and TDT out. The housing ombudsman made Aster pay for a dehumidifier because Aster will not do the correct work to stop the damp( damp course) or even admit there was damp !!! The report from housing ombudsman said the damp will never go so I'm taking Aster back to the housing ombudsman as Aster stopped paying 36 pounds a month for the dehumidifier .. justice will be served again as proof there in black and white ! They are corrupt and lie . The housing officer juliet phoned me up and said I had to take time off work for these damp repairs ( even thou i cant and explained why , she just muttered and bullied ! so I'm taking this further too . People need to go to the housing ombudsman there great as these landlords just care about the money not the tenants !!! My outhouse needs knocking down its a shambles like , the whole money making corporation ( Aster) and the horrible people that work for them !!

KATIE · 27 December 2022

★★★★★ 1/5

Trustpilot

Our daughter is sent home for autumn…

Our daughter is sent home for autumn from college having heavily soiled herself due to the fact she's autistic and has a bowel problem we rang astor's and they said yes she was a priority and they put it on the phone and it was urgent but we were told it could take up to 24 hours how can I be priority for 24-hours so if she soils herself tonight her mother has to stand her at the sink in the bathroom and wash her down which is extremely difficult without clean running water that you would get from a shower so to be told that she's on a priority list but you can wait up to 24-hours what honestly is the point of a 24 of a priority list for a disabled girl

Emma · 9 December 2022

★★★★★ 1/5

Trustpilot

Still waiting to become a tenant

Been waiting almost three months to move into our bungalow. Supposed to be treated as a priority as I am a wheelchair user and have a two year old son, we are also homeless. Was told a repair needs to be completed on the property by the water board and they are waiting for them to attend. Been calling and emailing for weeks to find out if this has been resolved but because the departments involved only don’t bother to speak to eachother or reply to emails there’s never any update. I don’t blame them for having to wait for the water board but I am shocked at the lack of communication and how the departments work or rather, don’t work together. After speaking to a manager she said that apparently they sit down once a week and go through each property together and update eachother. Somehow, I don’t think so. Also told me to ‘sweeten up’ my family member to convince her to let me stay longer. Completely ignored the fact that the major issue is that I’m unable to access washing facilities as they are upstairs and that we are majorly overcrowded.I will say however that my lettings officer is lovely and is doing everything she can. She is worth her weight in gold.

Ange · 2 December 2022

★★★★★ 1/5

Trustpilot

Complaint

Hi,Aster changed communal doors to our flat block along with various other blocks in the area.The doors have been complained about by several residents due to there excessive weight.We have received written correspondence that the doors would be adjusted but this turned out as not possible.We then were told the contractor had fitted the wrong doors and would therefore be changed at their expense.Now after months of complaining, a Senior surveyor has stated the doors are suitable with no regards to the health & safety of residents and visitors to the properties.On top of this, the information was passed on to me by HCC that the decision had been made (3rd party)This I find disgusting as I would expect Aster to contact me direct and not delegate their responsibilities to another body.Needless to say, other residents are still awaiting the results of their complaints.No doubt, they will just have to hear it by word of mouth.

Gary · 30 November 2022

★★★★★ 2/5

Trustpilot

Trying ok sell our property and get out…

Trying ok sell our property and get out of shared ownership is horrible. My advice is don't go with aster and if u have no choice never go with shared ownership....granted yes your rent will be reduced but don't try and get iut of it by selling.youll spend months on end handing in all relevant information for them to just completely ignore ore u no updates ever untill u physically demand a response to which then you'll be told that you are the problem nit them.

Mr · 12 November 2022

★★★★★ 1/5

Trustpilot

No stars from me. I have repeatedly called aster about…

I have repeatedly called aster about disrepair of the property which I moved into in June 2022. The bungalow is very damp, we are sleeping in damp beds, our belongings are often covered in mould. Rats are running up the cavities of the walls and attic. The windows are all blown ( over 30 years old) and no longer fit for purpose. The roof needs replacing as it is sagging. I call Aster at least 3 times a week as I still have not had any calls back from the relevant teams. They do not uphold their policies, and treat their tenants with disregard. Absolutely disgusting! I would like to speak to someone at the head office but call handlers will not give me the number. I have sent emails of complaints and still no reply. I am at my wits end with it all. The stress and sleepless nights are impacting my work and daily life. There must be someone at aster that has some empathy and get things done. Next stop, legal action.

Jacqui · 14 October 2022

★★★★★ 5/5

Trustpilot

keeping my dog

back in July this year I had the awful experience of being told I had to rehome my dog by my area housing officer for reasons I would like to keep private I was told that I didn't have permission to have a pet as my last one had died the one I moved in with, but it wasn't explained very clear when we moved in so I thought it would be ok I had a visit from one of the officers with the dog warden it was explained to them that my dog wears a halti lead and a chain lead to go out even if it's just to the garden and they were happy with that, so I was given the ok to keep him then as i said i got a letter to say rehome or go to court so I decided to make a complaint at the end of stage 1 I was told I had to still find him another home so I started stage 2 complaint explaining why I didn't agree with my response from the 1st so I emailed with all that I thought was wrong and then I got a phone call from one of the higher officers telling me that after reading what I said was wrong that she completely agreed with me things were not done as they should have been I was also told that if I had taken it to the ombudsman which I was prepared to do they would have lost but I must say that they were very fair all the way through and it was all resolved pretty quick but people were saying it will take ages I can't thank the top person who listened and understood what i was saying also they are now proceeding to tell their officers to make sure things are explained to tenants when they move in so thank you again aster for listening

Martyn · 23 September 2022

★★★★★ 1/5

Trustpilot

Terrible housing association

Aster housing are a joke they don't do repairs properly they were asking to repair fences and basically bodged it . And have multiple problems with parking and there not interested waste of time.

Chris · 25 April 2025

★★★★★ 5/5

Trustpilot

Fast Clean Tidy and Polite

Operative came out quickly and was very helpful didnt leave until he had fixed the issue. Everyone involved from reporting to booking to completing the job has been amazing polite and helpful. Only downside it was easier to find out how to complain than it was to compliment - Shouldn't that be the other way round?

Karen · 31 May 2024

★★★★★ 3/5

Trustpilot

Had subcontractor out today to fix a…

Had subcontractor out today to fix a worktop he had ripped the flooring that I've just replaced due to a flood as aster wouldn't bought in March but only just put down as had to save again to get someone put it down I rang begged aster to put down as jm a cleaner single I haven't got money I got hold of the sub contractor they said tell aster they also missed 40 centimeters if work top as it was missed off there sheet they had the worktop as it comes in meters but said missed off our sheet phone aster I phoned aster they said phone contractors I phoned the contractors they said aster needs to re order I said you have it they said but not on our sheet

Samantha · 18 August 2022

★★★★★ 4/5

Trustpilot

Efficient service on all repair requests

I personally have found Aster staff for my area to be really helpful, thorough and providing a service I'm incredibly grateful for.

Joanna · 29 August 2025

★★★★★ 1/5

Trustpilot

I am growing more and more…

I am growing more and more disillusioned with aster who are not taking responsibility for sub standard equipment and bathroom furniture in our house. So far they have been fantastic helping us to fight our cause against the cowboy builders but unfortunately as soon as you are out of one year they could not give a monkeys and fob you off. If you are considering shared ownership with them bare this in mind because if you can’t trust your part owners of your house who can you trust.

Martin · 4 August 2022

★★★★★ 5/5

Trustpilot

Top Marks for Aster Annual Boiler Servicee

I had my boiler serviced by an Aster Group engineer today. It was the annual safety check and the engineer not only undertook a full safety and performance check but also adjusted some of the heating settings and advised me in words that could be understood how I could reduce cost/usage I also subscibe to Aster's Connected Living alarm call service which includes a carbon monoxide monitor which I pay for in my package. I was delighted that this was also checked and has been logged on to my personal data at Aster HQ so a truly 5star and fully comprehensive and may I say intelligent and responsible approach to 'customer service'.

Ann · 15 June 2022

★★★★★ 1/5

Trustpilot

Still not even managed to buy a shared ownership house !!!!!

Have been trying since January to buy our shared ownership home with Aster. There have been delays non stop for reasons I am at a loss to comprehend. Plans still not correct after nearly 6 months of waiting. Our mortgage offer is about to expire ( 6 month validity) when we then have to renegotiate and pay a much higher interest rate. We have constantly had to chase for an update the whole process has been a nightmare. We have had our furniture in storage for 3 months at 50% rate and now have to pay double as the initial offer has expired - more expense. We are now going to have to look at renting again - the next phase on our development has just been released and am sure they will get to move in before us. Buy with anyone but Aster is my advise! I would love Aster to contact me!

Sally · 14 June 2022

★★★★★ 1/5

Trustpilot

Very disappointed with online service

Very disappointed with online servicePlaced & paid for order online which promised next day delivery. Here I am 2 days later, no delivery with a promise that the delivery team will contact me in the next 1-2 days.Disappointing performance AsterHave cancelled my order - let's see if your refund system is any better

Kay · 13 June 2024

★★★★★ 1/5

Trustpilot

Truly terrible unfit housing…

Truly terrible unfit housing association. They should be shut down in all fairness.

John · 7 November 2025

★★★★★ 5/5

Trustpilot

Home improvement application

I applied to make some home improvements to my bathroom. I wanted to have a walk in shower. I completed the application form online, and within a couple of days had an email from Lynn Manning requesting more information. Yesterday I called Lynn, paid my home improvement fee and emailed her my drawings. This morning I have received a call from Lynn advising my plans have been approved. Wow what a service 👏

Marie · 31 January 2023

★★★★★ 5/5

Trustpilot

Amazing Customer Service...

Had to call out Aster due to my smoke alarms going off non-stop, had someone attend within 2 hours! During which time I realised that my boiler was also not working! Had someone out with a few hours and all fixed. The staff members I spoke to in the call centre - kate and kizzy - were absolutely fantastic, it was honestly the best customer service I have received in a long time!

Sophie · 25 January 2023

★★★★★ 1/5

Trustpilot

Landlord Negligence

The landlords Aster Group had three months before we moved in and did nothing and when we moved in the toilet electrics and heating was not working properly and they wanted us to go all winter without a working boiler and it took them two weeks to do anything when we ask for repairs they don't want to do the repairs for us and they don't follow COVID-19 Restrictions they don't like to wear face masks or providing proof that they have had a COVID vaccine and they are aggressive towards us and turning up unannounced without telling us via a letter email or over the phone they are very out of order how they treated us my wife as health conditions such as Plantar Fasciitis Sleep Apnoea Fibromyalgia Asthma Osteoarthritis Depression Panic Attacks Obsession Compulsive Disorder {OCD} Irritable Bowel Syndrome {IBS} Anxiety Constipation Agoraphobia {Phobia Of Outside} Urinary Tract Infections {UTI} Fatigue Sciatica and Shingles and i have my have my ADHD and they are very discriminating saying you don't have any health conditions and that is ridiculous outrageous behaviour and the last property we lived in was 25 Johnson Close Wells Somerset BA5 3NN and that property we moved into that property on the 27th of February 2017 and we lived there for four and a half years and the property had Black Mould Damp Asbestos and Mildew and it destroyed all of my wife's belongings and furniture my wife is 60 years old and should not have to buy furniture again she should get compensation from Aster Group and they left in that property for all that time and they knew about the damp and just did not care my wife deserves compensation she was sleeping in the living room on a broken sofa and i was sleeping in the bedroom on a broken bed and the property got so unbearable and the smell of the damp got so unbearable as well and all they wanted us to was to move into the premier hotel in wells somerset for a month but we would have to pay and also they wanted to spray damp chemicals near my wife which is wrong all aspects they did no repairs in the last property and the one we are currently living in and we feel like no one wants to help us we feel alone and is taking its toll on my wife i am worried she will have a stroke or a heart attack through the stress they put her through i have ADHD but they said we are both lying and we don't have none of our health conditions and they called me a druggie they class me as violent which i am not violent they are and our previous doctor wrote a final warning letter stating we do have our health conditions and we need help to get my wife compensation and people have the right to know how Aster Group treat their tenants because they say they can turn up unannounced and they say it's our property we can do what we want when we want plus they don't like being told no and to be rude discriminating and to bully tenants and that is downright outrageous and they are leaving us to suffer with nuisance noisy and violent neighbours which they wont even do anything about just leaving us to suffer they are now also gonna leave us all year until March 2023 with a broken obsolete boiler and water tank and its getting out of hand now and we need people to know how Aster Group treat their tenants I want it taken further otherwise I will now prosecute Aster Group for bullying me and wife we have Neighbor trouble at Johnson Close In Wells and now here at Tannery Close Street it's discrimination and we feel victimized and harassed by them so I will now be sueing and prosecuting Aster Group for this and it as now being taking to BBC News And all other Tabloids people have the right to know how Aster Group and Aster staff treat their tenants I would not recommend aster Group To any anyone all they care about is looking after the bad tenants and most importantly money my wife as been under aster for over a decade and they have never treated her in a polite respectful manner but they don't it's there rules leaving with a property that as a obsolete boiler no hot tap's broken front door handles and many other things they had ninty days to do this before we moved in did nothing we are being bullied by aster and the neighbors we live by and we had enough everyone should come together and complain about this Mr And Mrs Underhill

Mr · 8 April 2022

★★★★★ 1/5

Trustpilot

We want your money now harassment

My whole reservation process was put off by the way the Aster negotiators were so eager to take my money rather than dealing and acting on my concerns, not forgetting ‘the house will be offered to the next person if we don’t get your money’ threat Hopefully Aster will improve in the future via some better customer interaction training, until then, it’s a no from me

Mike · 17 August 2023