Aster Group reviews

★★★★★ 1/5

Trustpilot

Very bad tenant care

I rarely leave reviews, but I feel compelled to share my experience with as it has been extremely disappointing from the very beginning of my tenancy.

Jodie · 10 April 2026

★★★★★ 1/5

Trustpilot

Horrendous

Horrendous. We were sold the house with Aster knowing they had given British Gas the wrong gas and electric meter numbers for the whole estate. They did not even tell us once we moved in we discovered it ourself when we tried to change suppliers. Would not have bought the house had we known the issue. Almost 5 months in and still not resolved. I’m so sad about it as it’s our first home we have bought. Aster please do not reply with your automatic response to call your number. I am already talking to someone about the issue. I just want others to know about my experience.

Sasha · 24 July 2024

★★★★★ 1/5

Trustpilot

Expected to climb at fence at aged 70!

Our front door lock broke and we couldn’t get into our house. We were told it was a not emergency, they said we could use the back door. Explained that the garden gate was locked and suggested we climb over the fence. Gave us an appointment for next week, and said if we wanted we could fix the door ourselves. Fortunately our neighbours son managed to climb over the fence and let us in. Fixed the door thanks to B&Q. - we filled out the form but no contact from aster

Linda · 22 July 2024

★★★★★ 1/5

Trustpilot

Unprofessional company

Where do I start ? such an unprofessional company they have never given my family support and they have the time to answer calls and emails when it’s to do with money and rent but never available when there’s a problem or emergency I will definitely not ever recommend this company I’ve lived there 5 months and have had nothing but trouble and can’t even feel safe in my own home !!!

Jake · 19 November 2024

★★★★★ 1/5

Trustpilot

We are living in hell

If I could give 0 stars I wouldWe brought our first property on the shared ownership scheme with aster.On the viewing we were told that the propertys joint to us were going to be " private renting"This wasn't the case...in fact it was social housing. We have had nothing but issues and with drug dealing and multiple emergency services visiting the properties.I put a formal complaint in about being misold and if we had known it was social housing next to us we wouldn't have brought it due to the fact it putting the value of our property down in price - as let's be honest it puts a lot of people off.We received the stage 1 results of the complaint with aster telling us we have no case and nothing will be done.So I will be taking it to stage two and then stage 3As for everything else we have had a defect with are walls since we moved in. We can hear washing machines, plates being put away, taps being turnt on and every single footsteps from the neighbours. - these houses were built by Bewley who clearly haven't built the connecting wall correctly with the correct insulation.I have been dealing with aster for a year now and they avoid doing anything. I have spoken to about 10 different people in aster and they have all been absolutely shocking.I even connected the CEO and never got a follow up email.We are being forced out of our own home because aster and Bewley homes don't want to take responsibility that there is an obvious issue as they don't want to spend the £ to fix it Avoid at all cost. We have been living like this for a year and it's awful. We are both emergency services workers and we struggle to get a good night sleep due to the noise coming through the walls. We have had no support from aster apart from fake promises that never come to anything.The NHBC are getting involved but aster haven't even given them the correct information on what propertys are causing the issue.We are living in hell. Sleepless nights - forced out of our home to stay at family/ friends houses to get sleep - durg dealing on are doorstep.We asked aster to buy the property back off us but they said no... I wonder why

Charlie · 5 July 2024

★★★★★ 1/5

Trustpilot

Lost their way

We have lived in our bungalow for 15 years, aster were once great but recently gone from bad to worse. We occasionally use the repairs service but since getting old my husband frank does less. We’ve been waiting over a year for a roof leak to be fixed. Called this week and told the job was closed last month because we didn’t return their call asking if it still needed doing. The lady said they had closed lots of jobs as don’t have the resource and having to use agency staff. They are sending another inspector after the school holidays, that will be the third time. They can empty the bucket in the loft, thats assuming they turn up as rarely do what they say.

Linda · 28 May 2024

★★★★★ 1/5

Trustpilot

Greedy and lazy money grabbers

Have lived in an Aster property for 14 years and have to say they are absolutely awful landlords. I have given up expecting any repairs to be done, they either dont bother or they do just a shoddy job that it needs replacing again within a matter of weeks.Have had countless gas leaks to which their response is to switch gas off and leave us with no heating or hot water for days until someone can be bothered to look into the problem.I stayed in my property as I was told when I moved in, I would be able to buy it at discount after so many years. Surprise, surprise -'our policy has changed and we no longer offer this'. Funny though, as as soon as a tenant leaves, the property goes on the open market. Communication is appalling and when you do speak to someone, they treat you as though you have the intellect of a half dead snail. Nothing but a money grabbing company.

Lucy · 18 May 2024

★★★★★ 1/5

Trustpilot

Uninterested Landlord

Anyone would think that Aster might be able to put up a few No ball game signs in their residential areas where the kids are kicking private fences with leather footballs and knocking on doors demanding balls back and when there are three parks within a five minutes walk. Or perhaps asking their tenants to stop nuisance parking because they have to many cars and not enough spaces affecting other residents right of way. Both these issues for three years I have tried to resolve with Aster housing officer Giles because she covers our patch unfortunately with no success what so ever. No wonder you have such a bad name with housing development companies. FYI It's been a dreadful experience living in an Aster home.

Simon · 18 May 2024

★★★★★ 1/5

Trustpilot

Absolutely no disability awareness

Absolutely no disability awareness! And that has been the same from day one over 6+ years ago!!!I have contacted them numerous times as a tenant about who is responsible for disability policy and more importantly who trains housing officers who have direct contact with tenants.I don't need a social worker, I have had the condition for 20+ years and have all the benefit entitlements. Just need Aster to realise that disability is not one size fits all and reasonable adjustments may be necessary to live in own home and quiet enjoyment of the tenant's home. And just because they like something in their home doesn't mean it has to be the same for the tenant too!!I have asked for the details and no one in the customer services or my local housing officer seems to know the answer. But that might be down to the revolving door of housing officers for my area.

MS · 9 May 2024

★★★★★ 5/5

Trustpilot

Really brilliant service from Aster

Really brilliant service from Aster in buying my flat. In particular Anna Dillon and Karen Toy who were both extremely helpful.Anna was great throughout the whole 7 month process. She was always very quick to respond to my queries and facilitated communication wherever possible. I'm really grateful to Aster for helping me to buy my first flat! Thank you!

Lorna · 12 January 2022

★★★★★ 5/5

Trustpilot

Polite and cheerful

Chris arrived and we chatted briefly and he provided me with the information that I needed to know.

Ann · 14 April 2026

★★★★★ 5/5

Trustpilot

Water pressure on boiler low ...... Sorted

Called Aster emergency repairs and explained my boiler pressure was low and the heating and hot water wasn’t coming on. They sent Aaron the gas safety engineer whom arrived promptly and he sorted out the water pressure on the boiler. Within about 10 minutes the heating and hot water was back on. Thank you so much Aaron you are a star ⭐️

Sarah · 27 February 2021

★★★★★ 1/5

Trustpilot

Threaten a pensioner with repossession.

this is my experience with this housing association, first they sent intimidation repossession letters threatening a 67 year old which shows a lack of care, they Also never toke seriously the mould issue they gave the usual response to use bleach which doesn't fix the problem Not only that the windows don't have air ventilation basically the whole house is in disrepair but all we seem to get is attitude from them like we've won many cases against tenants if you try to sue us, come on guys you want the money but you don't want to fix the issues

Jacey · 23 March 2024

★★★★★ 1/5

Trustpilot

Disappointed

We were very disappointed with the Defects Team.Their Communication was very poor towards their Home Owners & No Follow Up to Check if the Defects had been Rectified.We felt that their Care towards their Home Owner Customers was none existent, they Certainly don’t live up to the expectations that they portray in their advertisements about Supporting their Community.

Michelle · 19 November 2021

★★★★★ 1/5

Trustpilot

Terriable communication

I most say my recent dealings with aster housing and there contractors is just totally shocking.

Mandy · 17 April 2026

★★★★★ 1/5

Trustpilot

No longer cares about the elderly

Mother-in-law was moved out of her sheltered housing so it can be demolished and sold off, lost her home of many years, lost her friends and local connections. A member of staff has told us this is now common practice. Apparently there are three such schemes in Wiltshire that are now sat empty and have been so for several years, ultimately being sold for redevelopment into houses, but not for the elderly, and most for private sale. Where are the elderly expected to live, there are no longer places for those being discharged from hospital, unless you can afford to pay for private accommodation. This is impacting waiting lists. If aster are intent on taking this approach, surely secure plans for the buildings before making people homeless. Judging by some of the comments below, it appears that aster are putting profits before the elderly and venerable, and clearly don't think things through!

Jo · 22 February 2024

★★★★★ 1/5

Trustpilot

Awful housing society

Awful housing society. Sells social housing stock for private redevelopment or shared ownership, depriving local councils of desperately needed homes with affordable rent. Displacing sitting tenants with little or no chance of finding equitable solution in home borough. Refusal to accept lesser, like for like property regardless of your family, health and community needs, will leave you the risk of making yourself intentionally homeless. They may answer that they provide charitable housing and assistance to the many and needy, but at what cost to social housing and individuals. In this regard, their reviews on this site should precede them.

James · 20 February 2024

★★★★★ 1/5

Trustpilot

DO NOT BUY A SHARED OWNERSHIP PROPERTY

DO NOT BUY A SHARED OWNERSHIP PROPERTY! If I could give 0 stars I would, brought a shared ownership property been on market for 14months so many offers but Aster say all aren't eligible. Reduced the asking price 3x that we can now hardly afford anything & changed agents 2x. We need to move closer to family for health and medical health reasons but Aster don't care or doing anything to help. The whole scheme doesn't help people get on the property ladder or help people to move forward just ruins peoples lives and finances. They will build more houses for people but we have one people could have who are in need but they don't care, they would rather spend money on building more rather than utilising what they have shares in and helping people.I would be ashamed to work for them & Aster if you had respect for hard working citizens in the country & respect for your reputation you would be helping people not ruining their lives and their mental wellbeing. Put yourself in other peoples shoes as one day it could be your life a company is playing roulette with.

Customer · 14 February 2024

★★★★★ 1/5

Trustpilot

Did a home swap

Did a home swap. Despite the surveyor doing the check my accommodation compared to my last one is awful.I am recently in the process of a complaint. I have to say so far they have been prompt with the repairs but I've had to stay in for so many days due to the large number of repairs.The property inspection has to check the property is in a decorative state.... Simply wasn't the case. Wallpaper peels off with no aid, it peels off in rolls as its so old and thick with mould underneath. Holes in the walls, cracks, and it seems I've become my own surveyor as today I noticed the chimney needs repointing.Ways to improve would be to make sure all repairs are up to date before a swap and that the repairs are done to standard. This has impacted my mental health badly, sleepless nights and severe anxiety and the stress of reporting numerous repairs is causing a huge burden. I hope when I've finally got the house in order it doesn't continue. I've lived up north in private accommodation (they have a bad reputation) but none as bad as this one. I'll add again my complaint is in process.

Miss · 15 January 2024

★★★★★ 1/5

Trustpilot

Wish I could rate zero stars!!!

Only giving them a 1 star because I cannot rate them any less!Whether you are in shared ownership or looking to swap to another property, DO NOT go to one that is owned by Aster.The most disgusting housing association and anyone that works for them should be ashamed.I have had numerous problems with my property and only been in it for 18 months!! They are not interested in your problems, only your money.Scum company. You will never have a comfortable home life if you choose any property that is owned by them.Now watch them put an automated reply to this. That’s how bothered they are!!

Jolene · 4 January 2024

★★★★★ 1/5

Trustpilot

DO NOT USE ASTER GROUP

Aster group are very pushy with demanding money on purchasing a shared ownership home and putting threats of you’ll lose the property if you don’t pay up even when funds are taking a few days to be withdrawn from the bank. I would steer people away from using this company as much as possible. As soon as they get the money, they no longer care about you.

Luke · 23 August 2024

★★★★★ 1/5

Trustpilot

If I could rate them ZERO i would.We…

If I could rate them ZERO i would.We brought a shared ownership apartment back in 2021. Not once were we advised that above us are social tennants and high dependency ones at that. We have an alcoholic, schizophrenic and two other male occupants that causes stress and anxiety to us. The issues we have daily is the smell of cigarette smoke, weed and just plain dirtyness. They spit in the entrance hall throw rubbish everywhere they kick in the doors and break the locks. Them being soical tennants do not pay for repairs of this and all falls onto us and our neighbour which is totally unfair. The schizophrenic we had in outside in the corridor in his underwear holding a women up the wall by her throat and all Aster said was well call the police is your worried. I do not work 7 days a week to live in fear We have complained so many times to Aster but get fobbed off each time. We pay high management fees for what .... Totally useless... We even found out that our block holds less value than the others in our court. Again this was never highlighted to us. Aster do not want to help in anyway and we are seeking a lawyers opinion now.

Michelle · 28 November 2023

★★★★★ 1/5

Trustpilot

Terrible Company. Shouldn't still be trading

Aster, who manage our private sewer treatment works for the last 3 years have driven the residents of 9 houses to despair. Over the last 3 years the annual charges have been £450 to £1600 and then to top it all at £3500 per household. Again, no justification and no breakdown of these costs were provided when asked for. I have spent the last 3 months trying to sell my house, but due to the ongoing charges and lack of communication by Aster, no lender or solicitor can complete the sale with a buyer. Aster are playing with peoples livelihoods and futures, with no care what so ever and yet they are allowed to continue to trade like this without consequence. How and when can this company be held accountable for their unfair treatment to customers????

SBN · 28 November 2023

★★★★★ 1/5

Trustpilot

Appalling Service and despicable excuse of a Property Company.

We privately own our home within a small cul de sac of 8 houses, Aster manage the sewage treatment works for the properties. The management cost of this for 2022/23 was £572, however they have now increased this to £1054 for 23/24 with no reason or justification as to why this as nearly doubled. We have then received a further letter informing us that actually there is an adjustment to the 22/23 charge and we now owe nearly £1800, again no justification.I have emailed 5 times FAO of the ‘relevant’ people who have issued these letters requesting documentation, information regarding this but no one has been in contact. We have since received a first reminder for the total of nearly £3k, again I have emailed directly and will expect a response. I have been in contact with a specialist and our solicitor about this. We are a new family with a young baby in our first home and the way we have been treated is disgusting. We will be raising a significant complaint against this incompetent company.

MP · 26 November 2023