Aster Group reviews

★★★★★ 1/5

Trustpilot

Awful, greedy company

Luckily I am not a tenant but my experience with this association was horrific. They masquerade as a charity that looks after their tenants, which going from the reviews and from what I have heard about them is not true. I owned an ex council property that had been sold with a clause in the deeds that stated permission had to be granted to extend or build anything in the garden. I obtained planning for a single dwelling, to build and move into not to sell on, and they charged me £33k for the privilege, plus a valuation fee and solicitors fees, which in total came to £36k. Yes I expected to pay something, but that is astronomical, even my solicitor could not believe what they charged. The whole process was dragged out and very stressful and their staff were uncaring. Please don’t think that I am comparing this to the horror that some tenants have been through, I’m not, but it just goes to show how greedy they are, and if they have charged me that, just one case, where is the money going, because it doesn’t appear to be spent on looking after their tenants, which was the justification for their ‘ransom’ fee!Updated 15.11.22. I emailed as requested, had a standard ‘your email has been received and we aim to reply within 2 days’. That was on 2nd November and I’ve not received a reply.ANOTHER UPDATE 6.12.22. STILL NO REPLY FROM ASTER!

Mel · 6 December 2022

★★★★★ 5/5

Trustpilot

Sarah Richards RESALE & STAIRCASING NEGOTIATOR

Sarah Richards is a true asset to Aster Group, words simply can not describe how much so!Her hard work, efficiency, attention to detail, client care, just to list a few qualities, shine like the brightest of stars in Sarah. We have been in Shared Ownership with Aster since 2017, starting our journey in a beautiful flat, recently climbing the ladder to a stunning house. Our most recent move has been the most stressful, overwhelming, challenging, mentally & physically draining experience of our lives. This was due to an extremely bad decision in choosing solicitors for our purchase.Furthermore Sarah was really there for us every single step of the way, Sarah went above and beyond to be there for us throughout the entire process.We would particularly like to mention that we had Sarah’s full support throughout the entire process of exchange / completion day on 15/09/22. Without Sarah this day would not have run smoothly, we were at great risk of being homeless, again due to bad decision making choosing solicitors.Sarah saved the day making a true miracle happen, we moved in to our new house successfully on exchange / completion day as planned. Thank you so very much for supporting a family with 2 very young children, Sarah, we will be forever grateful for everything you have done and continue to do. You are simply the best, we love Aster Group!From,The Adams Family

Mr · 30 September 2022

★★★★★ 1/5

Trustpilot

LIARS. Do not trust a word they say

We have been waiting OVER 8 MONTHS now to move into a shared ownership property in Badsho Lea, Farnham. We have had to pay massive amounts of money for storage, airbnbs etc and we haven’t got an address now to put down for jobs so basically a whole year of our lives have been completely wasted. We get the occasional email every month or so and it’s a new excuse every time. They try and use complex language to disguise their own wrongdoings so we don’t understand what they are talking about. It was meant to be JANUARY 2022 that we were moving in. Then it got delayed to MAY, then JULY, then AUGUST and now he’s saying “best case scenario late September”. That got me thinking - what September is he talking about? September 2022? 2023? 2080? Who knows, all I know is that we have been constantly lied to and manipulated and almost a whole year of our lives have been completely wasted and of course they won’t do anything about the situation in terms of helping us (offering us a temporary property until it’s actually ready to move into). Me and my family are all hard workers and law abiding citizens and we don’t deserve to be treated like the way they are treating us (scum of the earth). Personally, I would stay WELL CLEAR of this suspicious housing association. Absolutely disgusting

Harry · 13 August 2022

★★★★★ 1/5

Trustpilot

Find shared ownership elsewhere

A year has passed since I bought my shared ownership property through Aster and I would not want for anybody to go through what I did. I bought my home off plan and could not view it until months after I had given my nonrefundable deposit. Upon viewing, I dared point out some errors in the building work and was greeted by 'then I suggest you don't go forward with the purchase' from the Aster representative, which waw fine for her to say after I had already parted with money. After that, I faced poor communication, an incorrect completion date and a housing association that will not tackle antisocial tenants within the estate. It's diabolical and if possible, I would implore others to find a shared ownership through another association.

Ron · 10 April 2025

★★★★★ 1/5

Trustpilot

Aster are nothing but liers!!!

Me and my partner have had nothing but issues since moving in over a year ago and Aster has done nothing about any of the issues we have had. Our housing offer Ed and his boss Vanessa have done nothing but lie through their teeth, gaslight us and convince us to believe they would help with issues when they had no intentions of actually doing anything.

Taylor · 8 September 2025

★★★★★ 1/5

Trustpilot

Totally incompetent .

Totally incompetent . Never reply to enquiries. Promise repairs that are never done. We've had a leaking roof for over 30 years, a wood burner ( our only source of heat) that we have been told 3 times is unsafe to use and would be sorted immediately. That was 4 years ago, still the same. Our energy efficiency rating is F, a level that houses are no longer allowed to be rented at. I could go on, as could most of my Aster housed neighbours!

MICHAEL · 16 March 2022

★★★★★ 1/5

Trustpilot

Repairs either not done years later or a shoddy job done instead!

There is a list simply too long to write about all the ways Aster have let me down. Countless repairs that are still not done 3 years later ranging from door handles that have fallen off presenting a massive fire and safety risk to big cracks in the walls, not helping me with my disability and requests made, a nail sticking out of a door frame that cut my son's foot open when we first moved in, unsuitable vinyl flooring on a base that should not be on causing uneven wear and tear and becoming lose and unstuck, countless people coming over "to fix things" and then not actually fixing them or doing such a bad job that it's broken again within a week. Paying £1000 for what? I'm so fed up with it now and have been in tears with frustration.

Tania · 8 February 2022

★★★★★ 5/5

Trustpilot

The sales team at Aster were fantastic

The sales team at Aster were fantastic. We only dealt with a couple of members of the team, but most notably Sarah Richards was amazing from start to finish. She was always there to help us with any questions at all. She was very honest and open with us. There were times when our mortgage advisor was not very helpful and made many mistakes and there was Sarah ready to pick up the pieces for us. The seller was proving difficult even on the last hurdle and yet again there was Sarah helping us out and making suggestions. Even after we'd moved in, she was still emailing to make sure we were okay.

Sarah · 4 February 2022

★★★★★ 5/5

Trustpilot

I have been a aster homeowner for just…

I have been a aster homeowner for just over a year, the trouble was I decided to buy just as the first lockdown started so there were long delays, but aster staff were brilliant and kept me updated at all times.There is one thing which was terrible and that's the law firm you recommended, Direction law, they are totally incompetent, never get back to you, not taking your phone calls, breaking promises, terrible with paperwork and allowing the other solicitor to threaten me with loosing this home if I didn't sign the contract right now, I ended up signing 3 month b4 I even moved in

Dagmar · 28 January 2022

★★★★★ 5/5

Trustpilot

Flooding Issue

Good morning, I would just like to show my appreciation and say thank you so much to Scott Hoyle and his repair team at Aster. For being very efficient, kept me updated on the progress and most of all resolved the flooding issue that was happening at the front of my property. Well done team and many thanks Catherine Jones

Catherine · 14 November 2023

★★★★★ 1/5

Trustpilot

As useful as a concrete parachute

My boyfriends gas has not worked for roughly 2 months now, we have both separately rang up Aster countless times to arrange someone to come and repair it, it has repeatedly been pushed back by Aster. An emergency repair was scheduled today by my boyfriend, who is currently at work expecting this to be fixed so he can, after 2 months, have a hot shower in his own home, not too much to ask wouldn’t you say? I was here when Aster turned up, in pretty high spirits thinking this will be resolved and my boyfriend can come home to a warm flat to relax in (basic human necessities I think we can all agree). Upon arrival the man quickly points out we are due a gas service check, & that the gas meter is capped (things Aster have already been made aware of) & therefore ‘he doesn’t have time’ to resolve both of these things today & has rescheduled once again another repair for Monday. Let me get this straight, you don’t have time to carry out a job that you’re being paid to carry out? You were called out on behalf of the company to fix this particular issue, you are driving an Aster van, wearing an Aster shirt, representing the company, but ‘don’t have time’ to provide any legitimate service for the company you are ‘working’ for. What are you doing all day then? Turning up on people’s doorsteps to stand there with your Aster badge on and look pretty? If you want to talk about not having enough time…myself and my boyfriend don't have enough time to continuously chase you guys up to fix something you have been made aware of for a long while now, for you to insist on pushing back further. It would be interesting to see how that man would feel if he didn’t have access to a warm shower, the ability to wash his own clothes or dishes in his own home for over 2 months. Not to mention it’s now November, pretty damn cold outside. I don’t expect any worthwhile response from Aster in writing this, just making anyone that is curious aware that these people are just about as useful as a concrete parachute.

Lucy · 3 November 2021

★★★★★ 1/5

Trustpilot

Sold a dream, live in a nightmare

Been in a shared ownership property for 3 years, with issues since day one with a nuisance neighbour, loud all night parties, walls shaking, drug taking and dealing, threatening behaviour to name just a few. Raised it over a year ago with aster as it became unliveable, to be told it’s not asters problem and call the police if I’m in danger - should have seen this as the first sign of a poor company. Called the police several times about the drug dealing issue to be told aster have a duty of care to help me, so I tried again to complain several months later. Finally was referred to the ‘anti social behaviour team’ following a raid on the neighbouring property, only then did they start to take my complaint in any seriousness. They were supposed to support me as my family and I were threatened and intimidated by this neighbour and this team were to make sure I’m safe in my home, I was promised additional locks if I needed them, told the neighbour had breached the lease and they can get them out - essentially promised everything would be ok. Well that was a massive joke! Aster basically gave the neighbour all the info they needed to make my life more of a hell than it had been previously, but do it without the loud all night parties so it looks like they aren’t a nuisance and they will close the case and wait for any further instances of anti social behaviour, but also it is dependant on the length of time since the first instance may mean they can’t even use the evidence, even though this directly contradicts what I was told at the start of the process. Aster still get their money and the neighbour gets to continue living there without worry so everyone except the person affected seems to win. Aster have no regard for what has happened previously and although after several months of chasing them for updates and threatening further complaints from me, being completely forgotten about for weeks whilst the case officer wasn’t available (6 weeks of ‘annual leave’ - which was clearly code for he’s not here and nobody is covering the workload) they finally followed up with the police to confirm exactly what I already told them. From this point on I got a call every two weeks to ‘check in on things’... well of course everything was getting better, they handed the neighbour all the info they needed to not get caught and give them an idea of where it came from, but put a disclaimer on every call to say ‘aster can’t guarantee the neighbour won’t be able to tell where the info has come from’ to cover their backs. But clearly their way of saying it will be obvious so good luck keeping your family safe. Now, after 6 months of me waiting for an update, they can’t confirm what steps have been taken, but have assured ‘steps were taken’ and will look to close the case as the neighbour is now not being as loud and my family and I haven’t been threatened with violence in a few months so they think all is ok. This has left me with no choice but to sell my property because I would rather not live next door to a drug dealer, which you do not expect when they tell you before purchasing the property that the neighbours are quiet and you won’t be able to hear anything between houses. The aster team member called me and distressed me during my labour, when I had actively said I was in labour early in the call. They clearly do not care about anything more than money. The property itself is lovely and big, but the situation lets it down. Alongside these issues the development is still not finished, roads are horrendous and regularly ruin the tyres on your car. Happily increase the maintenance costs regularly though. No end in sight for the finishing touches either. You’re certainly sold a dream, and you end up living in a pure nightmare with very few ways to get out without losing money. I would never deal with aster again, I haven’t sold the property yet, but I am certainly expecting that to be just as bad of a process as everything else has been. If I were you, I wouldn’t buy through them, find another company, and if you have no choice, certainly check out your neighbourhood thoroughly before signing anything.

Charlotte · 19 July 2021

★★★★★ 1/5

Trustpilot

Boundary fence.

Our neighbours share a fence with us that is damaged. I have asked Aster to meet and discuss repair. Their representative is not interested in the slightest. Ive asked him to visit site but he palms us off to insurance companies The NHBC, anything to engage with us at the affective area.

Mark · 28 November 2025

★★★★★ 1/5

Trustpilot

Aster housing only care about taking…

Aster housing only care about taking your money and not helping there tenants.rang to ask about a shed today and got spoken to like I was a piece of rubbish by one of the bosses called Alex .even the housing officer speaks to people like dirt .no need to treat people like it .very poor in antisocial behaviour as well .

Louise · 14 August 2025

★★★★★ 1/5

Trustpilot

WOULS STRONGLY NOT RECOMMEND ASTER…

WOULS STRONGLY NOT RECOMMEND ASTER HOUSING , THEY ARE THE WORST LANDLORDS I HAVE EXPERIENCE NO PROPER SUPPORT OFFERED, REPAIRS NOT DONE WHEN NEEDED , HIGH RENTS WHEN YOU HAVE DRUG TAKING TENANT'S IN THE FLATS , OF WHICH NOTHING IS DONE ,

Dot · 30 January 2026

★★★★★ 1/5

Trustpilot

HA supposed to help vulnerable ppl ,not…

HA supposed to help vulnerable ppl ,not just making money. Don't expect any repair because they sent staff out in front of yours door and turn their back without knocking,waist all your life to wait. Rent go up every year.pay attention they charge per weeks. So some months got 5 weeks you have to cover it yours self

Pham · 10 September 2025

★★★★★ 1/5

Trustpilot

Poor Communication

We recently went through the process of buying a shared ownership property with Aster Group and were left extremely disappointed by how things were handled. After expressing interest in a home, we completed the initial affordability assessment and were told we were eligible to proceed. Aster even set us up with their recommended mortgage advisers to move the process forward.

Craig · 19 August 2025

★★★★★ 1/5

Trustpilot

Unprofessional

Unfortunately, I’ve had a very disappointing experience with Aster recently. I reached out three weeks ago to begin the process of trying to buy a shared ownership house and completed the first steps. Since then, nobody has been in contact. I’ve emailed and called multiple times, but have had zero response. Very disappointing.

Megan · 24 October 2025

★★★★★ 1/5

Trustpilot

I have just been and visited a elderly…

I have just been and visited a elderly lady in my street she is suffering constant abuse noise and intimidating behaviour from her neighbours who think she makes noise and her floors are shaking these people can't be approached by her because of their attitude yet Aster do not address this problem with passing the buck to everyone to off set coming to their responsibility ASBO non existing independent living officer non existent phone up either off sick or annual leave this is the biggest non existent backbone useless mob I have ever come across this doesn't help a frail elderly lady who all her life has done no harm to anyone who can't rest or get help from ASTER who never reply

Clifford · 2 December 2024

★★★★★ 1/5

Trustpilot

Avoid at all times

What went wrong? Well everything! Awful communication especially very abrupt and no care about tenants feelings or understanding they have difficulties in life. All they want is money, money and more money. No support! My housing officer is never in and when any problems are reported they do nothing but charge the whole building instead of investigating. Can never feel relaxed at home due to constantly nagged for other peoples problems that they cause or the fact all they want is all your money no matter the circumstances.

Lenni-Mae · 19 November 2024

★★★★★ 1/5

Trustpilot

Utterly inept customer service

About three weeks ago I received an email from Aster Group about a property visit which was clearly intended for someone else with a similar name (I've never had any dealings with Aster). This other person must have supplied an incorrect email address, or Aster themselves had got it wrong.I immediately contacted Aster via their website to let them know that their customer wouldn't have got their email, and provided their name and the job number quoted. They replied apologetically and said they'd address the issue.Since then, I've had four more emails misaddressed in exactly the same way, including two regarding appointment dates scheduled for the next day and the same day. Despite two further emails and a phone call from me explaining the situation, the emails are still coming. Utterly hopeless. I've done my best, and from now on I'm binning anything they send me.In response to Aster's response, 5/11/2024: -'We would like to investigate this further and resolve this promptly.' Well, you had your chances. I first notified you via your website on 18th October, the day the first email arrived, providing all the necessary details, which you acknowledged via email on the same day. I used that email to reply, letting you know that I'd received the second misdirected email when it arrived, on 29th October, and you again acknowledged receiving it on the same day. When the third one arrived yesterday, I phoned your Customer Support just after 3 pm in a final effort to let you know that your customer wasn't getting your messages because they were coming to me instead.'Can you please contact us by completing our enquiry form on our website or calling us on 0333 400 8222.' That'd be a 'No' - I've already done both things, providing all the necessary details (customer's name and your job reference number) each time.'We can then pass this to our relevant team and ask they contact you.' For the love of God, WHY?! Don't you think you've already contacted me enough?! I don't NEED you to contact me; I'm not your customer, and there is nothing you can do for me other than STOP sending me this other person's emails!

Pat · 5 November 2024

★★★★★ 1/5

Trustpilot

Sick to death of complaining to this…

Sick to death of complaining to this company! They dont liaise with one another, read your portal or bother to look at the history. Ive just been informed by “Melissa” that bricklayers cannot do repointing/mortar. Honestly need to train their staff better!!Ive been an escalated complaint with them on multiple occasions due to the incompetency of advisors and call centre staff. Its highly frustrating having to explain yourself over & over. And even more embarrassing when your actually teaching them things!!! If your role is a repair scheduler.. DO BETTER!Nearly 3 years of this hell. Its hasnt changed and it probably wont at this point. Only positive thing i could say is there is a wonderful lady called Sarah who works there. Normally have crossed paths when booking larger works and she is so helpful and actually listens!

Jessie · 16 October 2024

★★★★★ 1/5

Trustpilot

ALL PROFIT AND DONT CARE

I live in a 1 bed assisted living accommodation, and have just become a foster carer for my great nephew who has the bedroom and I'm living sleeping and eating in the living room my bed is a recliner chair I aswell as social services have asked for a move IF POSSIBLE to a more suitable property, have not heard or seen housing officer around here for a few months,I'm on homefinder somerset due to lacking a bedroom that was in January but still not moved so now this is why I'm writing on here so they can see what I've been trying to talk to them aboutCAN I PLESE BE CONTACTED REGARDING THE ISSUE/DILEMMA I AM IN My contact telephone number has not changed or at least have the respect as not only a customer who without your customers you wouldn't have a job

Daz · 27 September 2024

★★★★★ 5/5

Trustpilot

ASTER A GREAT COMPANY (don't knock them).…

Hi,I am a tenant of Aster living in North Baddesley. I have had numerous repairs undertaken by Aster,all excellent.Today i rang about a bunged up guttering .The receptionist took the call and said I would be contacted soon.Half an hour later received a call from them informing me repairs would be done that afternoon.The guy turned up and not only cleaned out and hoovered the guttering, but also realigned it.This is above and beyond service from Asters sub contractors. How can you expect better service.Well done Aster. 5 Stars plus.

Peter · 27 August 2024