Robinsons Durham reviews

★★★★★ 5/5

Trustpilot

Cannot recommend enough

As someone who has lived in the same property for 30yrs... the thought of selling up and moving was a very scary process, however I really didn't need to worry thanks to Ryan jade and Sharon of robinsons Sedgefield.They have all been extremely approachable friendly and professional throughout the whole process. Guiding me throughout, with constant patience and understanding. Keeping me up to date with progress and advising me of what would be happening next. Overall an excellent service and would highly recommend robinsons of sedgefield to family and friends.

Susan · 12 May 2022

★★★★★ 5/5

Trustpilot

Brilliant service

Brilliant service, would definitely recommend !! The whole team at Sedgefield were quick to respond to any queries and kept me up to date.I got an offer for my property within a couple of days, and I believe it was down to brilliant marketing and customer service.

Audra · 16 September 2024

★★★★★ 1/5

Trustpilot

LET DOWN BY LETTING SERVICE

Very disappointed by the letting service. Visited a property that had mud all over the front door, a beeping smoke alarm and no washer connection in the kitchen, The last one being a deal breaker. It would have been nice if they had told us from the start.

David · 26 February 2026

★★★★★ 5/5

Trustpilot

Stress Free Purchase

A massive thank you and well done to the Sedgefield team (Ryan, Sharon & Jade), the help we received was just what we needed in buying our first home, Sharon was always in hand to give us advice and talk us through what was happening and what we needed to do, I thought that buying your first home would be stressful but that does not seem to be the case when you have support from a great team agents, huge thank you we are very much enjoying our new home. Darren and Jemma

Darren · 6 April 2022

★★★★★ 5/5

Trustpilot

Superb

I have nothing but great things to say about Robinsons. From the information given at the day we put our home on the market enabled us to be comfortable about what we were doing. The videos and pictures along with advice from Ryan was top notch. Our home was sold within 2 weeks of putting it up. Magnificent. The girls in the office are great at keeping you updated as the process unfolds ensuring good communication between buyer and seller. I would higher recommend you stop looking at estate agents and go with Robinsons. Best in the North East without doubt. 👌

Wayne · 30 March 2022

★★★★★ 5/5

Trustpilot

Julie and the team at Robinsons…

Julie and the team at Robinsons assisted us with the purchase of our dream family home. Updates were continuous and they supported us through a tedious process, often made worse through the lack of response from our solicitors. Thanks again, we would highly recommend Robinsons to anyone looking to sell their home.

Amy · 30 May 2024

★★★★★ 5/5

Trustpilot

Best estate agent I've dealt with ever!

Lynn and her team at the Bishop Auckland branch were top notch when it came to selling my house, they were very professional at every stage of selling, unlike some I have encountered. They are experienced and easy to deal with and sold my house with no fuss, I would definitely use them again!

Nick · 19 April 2024

★★★★★ 5/5

Trustpilot

Sedgefield office/staff is outstanding

We have used the Sedgefield office for both purchasing and selling a property. It is a real pleasure to deal with staff that are both pleasant and professional with the service they provide. Ryan the Manager is very enthusiastic in his work and this attitude filters through the office. His presentation of videos and photographs is outstanding and contributes very much to assist the selling. Sharon is very knowledgeable and very pleasant with communications. Jade and Oliviar also provide excellent support in the office. We have no hesitation in recommending this office as outstanding for providing all estate agency work at a competitive price.

H · 6 January 2022

★★★★★ 5/5

Trustpilot

Highly Recommend, Great Service …

The whole team at Robinsons Sedgefield have been fantastic throughout our buying process. We complete this week and are really excited about our move into our new home. The advertising on rightmove was great lots of photos and a great video which saved us time in shortlisting the house for a viewing. Sharon has been our main link throughout the process and has been absolutely fantastic, alongside her Ryan and Jade have also been great.Thanks to everyone at the branch. We would highly recommend buying and selling with Robinsons Sedgefield

Katie · 15 December 2021

★★★★★ 5/5

Trustpilot

We all know moving house is one of…

We all know moving house is one of life's most stressful experiences. From finding the right property to progressing the sale. A big thankyou to Ryan Mckenna of Sedgefield branch for his help in finding the right property and helping us through to the purchase.We felt Ryan was really interested in us, making sure we were happy with what we were buying and kept us regularly informed with progress of our purchase. Many thanks Ryan

Mr · 4 August 2022

★★★★★ 5/5

Trustpilot

Moving on

We put our house on the market before the COVID outbreak. After some time with another agent we made the decision to move to Robinsons. Throughout our "selling" time with Robinsons Ryan, previously Chris, Sharon and Jade at Sedgefield have been positive and supportive at all times to enable a successful outcome. We were also lucky to be guided towards our new home, again by Ryan and his team who had "insight" to our needs!! Thanks. Sedgefield Robinsons!!

NDP · 15 March 2022

★★★★★ 5/5

Trustpilot

Great Service

Robinson's were great from start to finish, from the initial valuation of our property right through to completion and moving. Sam was very friendly, polite and helpful, which persuaded us to go with Robinson's for our sale.All of the staff were extremely helpful in arranging viewings of our property, and also keeping us updated when potentially suitable properties came onto the market, and arranged viewings for us.The property we decided to (and eventually did) buy was for sale through Robinson's, and the communication between all buyers and sellers was excellent, and staff always responded to any queries very quickly and efficiently.As a completion date got closer, it became evident that the various solicitors employed by the people within the chain were not communicating with each other as accurately and expeditiously as they could have, which could have caused the whole chain to collapse (as the seller at the end of the chain needed to sell within a specific time frame). Julie from Robinson's was magnificent in ensuring that all of the solicitors were aware of the needs of individual buyers and sellers, and the time constraints involved, and she encouraged accurate and efficient communication between them, and both our sale and purchase got over the line. Thank you, Julie.We love our new house and have no plans of moving again any time soon, but I would have no hesitation of reccommending Robinson's to anyone wanting to move house.

Stephen · 3 November 2021

★★★★★ 5/5

Trustpilot

Sale of property

I used Robinson Estate Agent as I found them to have no advertising fees and their price for completion was acceptable. I could not fault the staff at all and they were all extremely helpful. Their communication was excellent and we're in touch with any information they received. Angela was excellent with after sale and it was a pleasure to communicate with a very pleasant lady. I highly recommend Robinsons and will use them again if I ever need an estate agent .

J · 8 October 2021

★★★★★ 5/5

Trustpilot

Thank you Robinsons!

Just bought a house from Robinson's and would highly recommend them to others.I registered my details as a prospective buyer back in February and had a friendly chat with them about what I required and the budget I had. Elaine, Becky and the team contacted me each time a new property that matched my criteria came on the market and arranged viewings quickly and conveniently. Many thanks must go to Elaine for her honest advice. I had read in the papers the market was moving fast but I didn't quite realise how fast. This made me feel uneasy as nobody wants to feel pressured into making one of the biggest choices of their lives but equally I didn't want to miss out on a perfect house because of my indecisiveness. When I last bought a house, I viewed it 4 times before I put in an offer! She listened to my concerns and kindly gave her thoughts on how I could proceed, based on her experience, which really helped to change my mentality, which was needed in order to be successful in the market at the time. Never thought I would be able to put an offer in after one viewing but when it came down to it, it didn't feel that scary at all because I was fully prepared for the viewing and had all my questions answered either before or during the viewing. I was over the moon when Becky rang to say my offer had been accepted.Once my offer was accepted, the Robinson's Team kept in touch with me regularly with updates and swiftly answered any queries I had. This part wasn't plain sailing unfortunately but I cannot fault the brilliant service I received from Robinson's. If it wasn't for Elaine's tenacity I think I still might be waiting for a completion date! She went above and beyond to ensure the whole chain didn't collapse after a couple of false starts which were out of her control.Thank you to you all for all your hard work and for finding me my ideal house. Looking forward to making it a home! X

Holly · 7 October 2021

★★★★★ 5/5

Trustpilot

Best estate agents in Sedgefield

It's been a pleasure to deal with the team at Robinson's of sedgefield. They delivered exactly what they promised. After Ryan came to value our house we never even bothered to get a second opinion as we were sold on his experience, enthusiasm and honesty. Jade and Sharron were both a pleasure to deal with thereafter and nothing was a problem for them. We'd have no hesitation in recommending them to others and we would certainly use them again should we ever decide to move on.

Kevin · 29 September 2021

★★★★★ 5/5

Trustpilot

Sedgefield Team: Exceptional Service

Massive thanks to the team, Ryan, Sharon and Jade at Robinsons Sedgefield for the first class service we received throughout the sale of our own home and the purchase of a new one. The initial advert, photos and video completed by Ryan were of a very high quality and appear to be head and shoulders above similar services offered by other local estate agents.Communication was excellent and nothing was ever a problem. I would definitely recommend.

Christopher · 29 April 2022

★★★★★ 5/5

Trustpilot

Sedgefield Branch

Just sold our late mother’s house through Robinsons Sedgefield. From the very start Ryan was the true professional. Totally understanding the emotional journey of selling the family home. He was there with support and kind words, explained the process thoroughly and we did not have to worry. He did a fabulous job of marketing the home, with great photos and video. And answered our queries and question speedily and knowledgeably. Sharon and Jade in the office were ever so friendly and kept us up to speed with viewings and appointments. The completion went smoothly with everything taken care of and the final call informing us that we had completed by Jade was a lovely call and a relief and also the end of our journey with Robinsons.Form start to finish the team looked after us and made a very upsetting experience bearable and we cannot thank them enough.Vivienne Anderson

Vivienne · 10 September 2021

★★★★★ 5/5

Trustpilot

Jaynie and Claire from Lettings were…

Jaynie and Claire from Lettings were friendly, helpful and very approachable.Both gave us time and patience when giving information and when searching for properties that they thought we might want to view based on our likes and dislikes.It was evident that they were both organised and were able to fit short notice viewings in for us around viewings we had already booked with them earlier.Ken,who showed us around the properties, was very polite and informative and he went out of his way,during his own lunch break, to show us some of the local area,pointing out places where we could easily park and where we could get a coffee or something to eat.

E · 7 September 2021

★★★★★ 5/5

Trustpilot

Nikki Bennett Marton Office

We have dealt mainly with Nikki Bennett from the Marton office. She has always been very helpful and understanding from both our, and the tenant’s point of view, which really aided the exit of a difficult tenant in the last 3 to 4 months. Nikki is a real asset to Robinsons.All staff in the Marton office Nikki, Chloe and Becky are very good and professional all have helped us with the finding of a new tenant.Many thanks and keep up the good work!

Jon · 6 September 2021

★★★★★ 5/5

Trustpilot

Excellent service in Sedgefield

Excellent service from the Sedgefield branch! Having dealt with Ryan for several years when he personally managed our property (whilst we lived abroad), he was the most obvious choice when it came to selling our property. Ryan valued our home, took top quality photographs, created a video tour and immediately had viewings lined up. His service was flawless. I struggled with anxiety when selling the home and Ryan was constantly on hand when I needed help or support. He went above and beyond, reassured me and spoke to me like I was a person and not just a number. His personal approach outshines any estate agent I have ever dealt with. Throughout the process, even during the odd temporary hiccup with the sale both Sharon and Jade were helpful, supportive and demonstrated why they really are the best estate agents in the area. Words cannot convey how appreciative my family and I are to this utterly amazing team. Thank you Robinsons for everything you have done for us. I would recommend this company and this team to anybody looking to sell their home. Anna

Anna · 4 September 2021

★★★★★ 5/5

Trustpilot

Becky Robinsons

I first tried to buy a house 1 year ago through Michael poole the house was going through for around 8 month. Michael poole only contacted me when i put the offer in then nothing for months i was constantly chasing them and getting ignored so i decided to pull out off the deal and not deal with them again.Then i spotted this property through robinsons i was dealing with Becky all the way through she was very professional and contacted me on a weekly basis with updates.I didnt even have to chase solicitors Becky did all that for me and pushed the deal through alot quicker than i thaught it would take.Becky made buying my home stress free without any worries at all.I would 100% recommend Robinsons to anyone buying a home keep up the good work.

Den · 27 August 2021

★★★★★ 5/5

Trustpilot

Initial visit to value our rental…

Initial visit to value our rental property was a very positive experience.Michael Hughes was was both very professional and very personable .He took the marketing photos there and then and we were very pleased with them .Micheal was very knowledgeable about the local housing market and realistic in his valuation. .The property was quickly put online and we had several viewing in the first week and a sale agreed by the end of the second week, far in excess of the asking price and our own expectations. Communication was consistently good throughout from all of the Durham office staff and we are very satisfied with how Robinsons managed our sale ,completing on the 20th August. Ray & Jane Johnston.RytonGateshead

Raymond · 26 August 2021

★★★★★ 5/5

Google

Robinson’s have been nothing but helpful and supportive! Stacey handled everything timely and went over and above what was needed to make sure I had a great experience. All of the girls I spoke to in the office were really lovely and made sure I had everything I needed and answered any questions I had! Keith was great when he came to put the house on the market, really knowledgeable and put me at ease as this was the first time I was selling a house. He captured the house perfectly in the photographs and it sold in a matter of days which made the whole process so easy. Thank you guys! I will definitely use you again!PositiveResponsiveness, Quality, Professionalism, Value

Linzi · 25 August 2021

★★★★★ 5/5

Trustpilot

The best service and advice .

We were selling our Mother’s house, and due to age and condition of her old property, it was a difficult task and we needed a lot of support and help from Robinsons. Our Mother had died near Christmas and during lockdown.Angela Hodgson was regularly in touch with me, and both solicitors and buyers.We were very impressed with the service. Definitely would use them again.Thank you again Angela service was superb. We recently completed a successful sale. Very dedicated staff couldn’t praise them enough.

H · 19 August 2021