Robinsons Durham reviews

★★★★★ 5/5

Trustpilot

Exceptional service

After first listing our property with a different estate agent and having a terrible experience, i spoke to Ryan at the sedgefield branch and listed with Robinsons. We have had exceptional service from Ryan, Sharon and Danni! They're a brilliant team and have kept us up to date throughout. We are also purchasing through Robinsons sedgefield, and again a very positive experience. Big thank you to the sedgefield team!!

MsRach · 1 November 2022

★★★★★ 5/5

Trustpilot

Excellent service

From start to finish, Robinsons at Crook were excellent. Barbara generated interest from day one and we had an offer on the property within days. The after sales care was equally as good with Angela regularly keeping me up to date with the progress of the sale. Alex and his team were great and I would not hesitate to use them again.

Elsa · 16 June 2023

★★★★★ 5/5

Trustpilot

An absolute pleasure to deal with

An absolute pleasure to deal with the team at the Sedgefield branch. Not the first time I've worked with Ryan, but he exceeds himself every time we do. First time dealing with Sharon and Jade, but again fabulous efforts. My house managed to get an offer accepted in 24 hours which I couldn't be happier with, along with the team's upbeat and productive attitude throughout the whole process, it's been an extremely positive experience!

Miss · 18 March 2022

★★★★★ 5/5

Trustpilot

Robinsons Sedgefield are ‘simply the best’!

Robinsons Sedgefield are the friendliest and most helpful estate agents I’ve ever dealt with. The whole process of buying a property was so hassle free which is exactly what you need. Communicating with us along the way, responding to any queries promptly and generally such an easy transaction. When we resell the property we have purchased from Robinsons, we will 100% be asking them to sell it for us too! I would highly recommend Ryan, Sharon and Jade from the Sedgefield office. First class 🌟

Madeleine · 26 January 2021

★★★★★ 5/5

Trustpilot

Superb service

Sold our house via Robinsons. They did a great promotional video which was included in the service charge and the house sold in no time. They kept us in the loop way better than the solicitors did. Easy to get hold of. A separate huge thank you to Joy Cruddas for all the help with navigating the process.Hoping not to need their services at least for a while - moving house is such a stress! - but will strongly recommend to anyone considering a house move. Five star service.

Mrs · 4 January 2021

★★★★★ 5/5

Trustpilot

Pleasure to deal with Robinsons

Pleasure to deal with Robinsons in sedgefield. Wouldn’t hesitate to use them again in the future when buying or selling a house in the area.

David · 26 June 2026

★★★★★ 5/5

Trustpilot

A Refreshing Change

It is not often nowadays that customers anywhere receive the service they expect and require, but we found Robinsons professionalism throughout, refreshing, in all aspects of selling our property. All the staff at the Marton office are efficient and informed, with our particular thanks to Becky and Richard. Becky maintained regular and reliable communication with ourselves and ensured all other parties remained informed and driven to achieve a speedy and satisfactory sale. If we are ever asked to recommend a good Estate Agent, our answer will be Robinsons. Thankyou.

Mr · 4 December 2020

★★★★★ 5/5

Trustpilot

I would highly recommend Robinson’s…

I would highly recommend Robinson’s estate agents and would definitely use them again. We both bought and sold through Robinson’s Darlington branch and the girls where lovely and so helpful throughout especially Kathrine Quinton on sales and Joy Cruddas on sales progression. Nothing was a problem and they always went the extra mile to help us and to make everything go as smoothly as possible. I hope Robinson’s appreciate how lucky there are to have them as part of there team! I’ve used various estate agents in the past and in my opinion Robinson’s are the best there is. First class service 10/10.

Tracey · 12 November 2020

★★★★★ 5/5

Trustpilot

At last, a great estate agent.

I was looking for the right agent to rent my house for a while. I live abroad so I had to be sure. Robinsons estate agent was recommended to me. Being a bit nervous as I am not in the UK it was important that I felt confident. I spoke to Donna who was absolutely amazing. She put my mind at rest and answered all my many queries. Saying it is one thing but they really delivered. I spoke to Rob a few times who was very helpful and always returned my calls which with many agents this doesn’t happen. Donna elevated all my worries and within no time a suitable Tennant was found. I have had no issues with my tenant at all. She thought of everything and made the process stress free for me. My tenant has been in for a few months now. My letting is expertly managed Thank you Michael

M · 2 November 2020

★★★★★ 5/5

Trustpilot

The best estate agent serving Ingelby Barwick

Renting and selling 2 different properties at the same is very stressful but the team at Robinsons are amazing. Helpful always getting back to me despite me ringing all the time and very professional. They work for the landlord and Tennant and Donna is amazing on lettings. Her and Rob on lettings are so good.Chris and Victoria are brilliant on sales. Victoria’s really helpful keeping calm and always ringing me back honestly this is the best agent by far for lettings and sales.

A · 23 October 2020

★★★★★ 5/5

Trustpilot

Robinson's have absolutely fantastic in…

Robinson's have absolutely fantastic in helping assist us on buying our first family home during Covid it was a rollercoaster of a Journey. We can not thank the truly wonderful Joy for all her help,patience and support along the way. She has been an absolute star, not only has she kept us updated all the way she has reassured us and kept us feeling calm, she even contacted us to wish us luck in our new job and our children on there first day of a new school. Joy is an absolute asset to Robinson.Thank you x

Chantelle · 20 October 2020

★★★★★ 5/5

Trustpilot

Can’t fault them

Can’t fault them, first class service. Mark is so caring and a genuine man. Nothing too much for him and even when i was asking something which was probably OTT he tried but also was honest at what we could expect and reset our expectations. Very knowledgeable and knows his market. They only charge you if they do the job I just wish I had listened when they first came to see me a year ago instead I went for the what looked cheaper agent but in the long run they took their money set my expectations through the roof and didn’t do what was promised, Robinsons did exactly what Mark said they would. 100% recommend very trustworthy

Peter · 16 October 2020

★★★★★ 5/5

Trustpilot

Ryan and the team just sold my house…

Ryan and the team just sold my house for me. They were excellent. From the initial contact, taking photos and video through to completion they were responsive, professional and nothing was ever too much trouble. They kept me informed every step of the way even getting replies to emails when the shop wasn’t open. Fantastic customer service. Everyone needs a Ryan and team when you are selling your house!

Joanne · 20 August 2022

★★★★★ 5/5

Trustpilot

Fantastic service from Ryan and the…

Fantastic service from Ryan and the team at Robinsons. I have used them on a number of occasions and always been very impressed with the professional service and communication from the team.I recently sold a property and cant praise the team enough for the efficiency of the transaction from start to finish. I would highly recommend them anyone looking to sell their property in the Trimdon/ Sedgfield area.

Stevej · 23 September 2022

★★★★★ 5/5

Trustpilot

Couldn't be happier!

We couldn't be happier with the way that the Bishop Auckland branch of Robinsons handled our sale. As first time sellers, we were really impressed with the clarity of advice that Sam and the team gave us, they always answered our questions and supported us through the process of selling our house. The whole team were friendly, accomodating and the photos they took of our house were brilliant. There were no hidden fees and we always felt that they were working for us. I would happily recommend Robinsons to family and friends.

Lauren · 9 September 2020

★★★★★ 5/5

Trustpilot

I would like to say a huge THANK YOU to…

I would like to say a huge THANK YOU to Ryan , Sharon and Jade in the Sedgefield branch for all their help with the sale of my late fathers house. They were very professional, courteous and understanding and always at the end of the phone if i had any questions or could just pop into the office they're very friendly people. I would highly recommend Robinsons to anyone.

Christine · 8 August 2022

★★★★★ 5/5

Trustpilot

Robinsons Crook office brilliant service

The Crook office were brilliant in all areas, they were all very professional and helpful. Photographs were exceptional I was very pleased with everything. The ladies in the office were always so nice and pleasant and professional, The sale was all done in 8 weeks.I would recommend Robinsons in Crook to any family and friends they would receive a 5 star from me.

Mrs · 16 March 2023

★★★★★ 5/5

Trustpilot

Sam Jones, Bishop Auckland/our hero!

Words cannot express our gratitude to Sam, we could write pages - one of the reasons it has taken so long to write this review.Circumstances led us to be homeless in February. Not too bothered - stay in hotels, buy at auction thus gaining quick entry.Covid loomed so bought a property two weeks before lockdown. Thought we would take possession in a couple of weeks as had paid a reservation fee and an auction pack fee which had all the searches included, appointed solicitors to just get transaction done, no queries etc.Three weeks later, because of Covid, we were thrown out of the hotel and could not get another as we were not key workers - from a week after lockdown, we were living in a car!Our solicitors, even knowing our circumstances, were non communicative. Did not take our calls and did not return them. Sam tried on our behalf and got the same treatment.Sam therefore: A. Contacted the seller's solicitors and got them to hassle ours as they were holding things up. Constantly kept in contact with the seller's solicitors and kept us up to date - the only information we were getting.B. Kept in constant contact with the seller ensuring he was not holding matters up and also arranged for us to dump our possessions at the property, which had previously been in storage, a couple of days before lockdown.C. The last hurdle was a Mortgage Redemption Certificate. They seller's solicitors had tried to obtain but the bank was basically saying that the department was closed. Sam used his contacts and all forms of social media to contact the bank and was successful. Gave the details to the buyer's solicitor and shortly afterwards the Certificate was received.D. There was a huge problem with our solicitors on completion day. They seemed quite happy to hold matters up needlessly. It was a Friday, and they seemed quite happy for my partner and I to spend another week in the car. Sam sorted it.From buying a property at auction, we spent 3 weeks in a hotel and 6 weeks in the car. Whilst in the car, we were hassled by police and subjected to an attempted robbery in the early hours. Without Sam, we would have not known was was going on and I honestly believe the time spent in the car could easily have doubled. Sam did not need to do anything, he performed a variety of duties/tasks way beyond his remit. What a wonderful guy.

Jerry · 3 August 2020

★★★★★ 5/5

Trustpilot

Friendly and professional service

Friendly service and always responded quickly to any questions or issues I had. Buying my house was made easier by the work of Michelle, Chelsea, Shelagh & Michael. I never felt hassled or pressurised. A really good, professional agent. I would highly recommend them.

Mr · 16 January 2026

★★★★★ 5/5

Google

I have bought and sold with several other agents over the last 25 years. Robinsons was head and shoulders over the most professional, reassuring and ethical estate agent yet. The staff were genuinely friendly, professional, ethical, supportive and approachable. I now wouldn't go anywhere else. I mainly spoke to Emily, Stacy and Keith who were excellent. They removed the bad taste that other estate agents had repeatedly left.

Gilli · 25 August 2022

★★★★★ 5/5

Trustpilot

Robinsons in Sedgefield have been…

Robinsons in Sedgefield have been wonderful in dealing with the sale of my property. Ryan went out of his way to get the property on the market quickly for me and kept me calm throughout. Sharon and Jade from the same office have been great in keeping me up to date all the way through. I can't thank them all enough for making what is a traumatic time very smooth.

Theresa · 25 May 2022

★★★★★ 5/5

Trustpilot

These guys deserve 10 stars for there service!

Have to give these guys 5 stars for the service they have given us on our recent house purchase. Louis and his team have worked really hard for us despite the Covid lockdown! They have kept us informed all the way and when we had a problem they sorted it for us straight away. Credit to them all they have worked really hard for this sale and deserve a pat on the back. Thank you for all your good work. Kieron Macdonald

Kieron · 12 June 2020

★★★★★ 5/5

Trustpilot

Great service at Sedgefield

Many thanks to Ryan, Danni and Sharon from the Sedgefield branch of Robinsons for their excellent service given to effect the emotionally difficult process of selling our late parent’s home. They were all very sympathetic, efficient and friendly throughout and the house sold very quickly. We wish the new family many years of happiness in their new home. With our grateful thanks to all.

Gill · 14 January 2023

★★★★★ 5/5

Trustpilot

I would like to thank the Robinson's Sedgefield Office

I would like to thank the Robinson's Sedgefield team (and particularly Sharon) for all the help and support they have given me through the somewhat lengthy period it took to sell my beautiful old house. The time taken is in no way their fault as Robinson's have done everything they could to send a steady stream of viewings. Sharon also helped me to cope with the frustration of eager sounding buyers (almost) who took us all the way and then pulled out at the very last minute, sending us all back to square one. However, together we have now achieved a successful sale to a lovely family who I'm sure will be as happy as we were in our house. Thank you Sharon for your unfailing positivity, professional support and a job well done.

Sue · 23 March 2020