Robinsons Durham reviews

★★★★★ 5/5

Trustpilot

Reviewing for Sedgefield Branch

Reviewing for Sedgefield Branch, TS21. We couldnt thank Danni and Ryan enough for all the support and help they gave us. They are absolutely outstanding, definitely give them a raise! We had them for our sale and purchase and they make you feel like part of the family. We have and always will highly recommend Ryan and Danni at Robinsons Sedgefield to all our friends and family. They are so friendly, knowledgeable and 'on the ball' from start to finish! Thank you so very much, from the Egglestones xx

Lauren · 26 March 2023

★★★★★ 5/5

Google

Easy and fast service. Very polite staff, Bethany Genner made the experience especially easy for me and my friends. Highly recommend.

Joseph · 5 November 2025

★★★★★ 5/5

Trustpilot

Sam has been great help

Sam has been great help, he not only help me with advise but also extended hand for repairs etc and in decision making for selling my property.He has been remarkably helpful and with no doubts I would not only recommend but I’ll use their services again if any other project happens in their area. Thank Sam and team for your support and help in last 03 months.

MOHAMMADFAISAL · 1 February 2024

★★★★★ 5/5

Trustpilot

Robinsons of Sedgefield provided a first class service

Robinsons of Sedgefield provided a first class professional service in selling our property. Ryan explained the whole selling process and what Robinsons offered. When we were ready to go ahead he did excellent photos, video and description of our property and really showed it at its best for potential buyers. Sharon and Danni were very helpful and kept us informed all along the way and were always a pleasure to deal with. We felt comfortable in knowing we were in good hands if anything cropped up during the selling process. The Robinsons team at Sedgefield, Ryan, Sharon and Danni were brilliant. Thanks again.

Robert · 14 February 2023

★★★★★ 5/5

Trustpilot

Robinsons will give you Joy…..

We have moved home a couple of times in the last ten years and have used other town based estate agents, with mixed results.We chose Robinsons as they were handling the property we were buying, so it made sense to keep both sales with one agent.From the start they were very good.Valuation was handled quickly, property on market, viewings resulted in several interested buyers.So far so good.What made everything special from then on was contact made with us from staff member Joy Cruddas.She rang, explained she would be in charge of our sale and move, and if we had any problems, to speak to her directly.We didn’t need to ; Joy was always first on the phone to us, updating, chasing solicitors, ironing out the sort of problems we all meet during the difficult job of selling and buying your new home.There were difficulties, as there always is, but Joy hit them all out of the park….. and rang us at every opportunity to reassure us she was doing everything possible.The upshot of this was the sale and purchase was completed within 12 weeks - an incredible timeline when you take into account this all took place over the Christmas/New Year period, with offices closing for the celebration.To say Joy was a credit to Robinsons doesn’t really go far enough. Her professionalism, coupled with a strong business head and a sense of humour we all needed at various points ( it is never easy moving….) made everything look easy, and we all know it is not.As for the other members of staff , they were a great help, all phone calls handled with courtesy, couldn’t do enough for you.So Robinsons. Use them for your property sale - and you may be lucky enough to get Joy as your designated point of contact.

Graham · 12 February 2023

★★★★★ 5/5

Trustpilot

Outstanding service! Excellent Team

So this is my 3rd time buying and selling with Robinsons, Spennymoor and honestly.... i cant recommend them enough. Sam is superb, professional, knowledgeable and always happy to help and guide clients through what is the most stressful time of life. The team working in this branch are amazing, so proactive and efficient. They always call back when they say they will, the service at Robinsons, Spennymoor is outstanding. Thank you Sam and his team for all the help and support over the years and to come!

Rebecca · 31 January 2023

★★★★★ 5/5

Trustpilot

Robinsons service was absolutely…

Robinsons service was absolutely outstanding! Not just at the beginning of the sale but right through till the end they supported me with all my queries and issues that I had during the entire buying process. I have bought and sold many properties in my life and have never experienced this kind of top service where you are treated and respected as customer at all times.Well done Robinsons and a very special thanks to Julie who went above and beyond to secure the purchase of our new beautiful home !

Udo · 28 January 2023

★★★★★ 5/5

Trustpilot

Very positive experience with Robinsons

Very positive experience with Robinson’s, Durham. Keith, the valuer, has excellent knowledge of the local market & gave me confidence that they were the right agent for my sale. From initial communication with Emily & the support throughout the process from Stacey I knew I had made the right choice; professional, friendly & supportive.

Steve · 4 March 2026

★★★★★ 5/5

Trustpilot

Amazing Team - so hard working and professional

The team at Robinsons are simply fantastic. I am so grateful towards the positive and helpful staff. The team at the CROOK branch oversee the management of my lettings and Clare and Danielle are brilliant with the finding, securing and settling in of new tenants. They make the whole process seamless for me as a landlord, whilst they are working tirelessly to arrange viewings, contracts and inventories. They both professionally ensure a strong communication chain between contractors, tenants and landlord. The team at BISHOP AUCKLAND are so hard working and deliver amazing customer service. I have viewed many properties over the past few years and Lynn has been so helpful answering questions and assisting with her knowledge of the properties. After recently completing a purchase I can say that the help and support from both Allyson, Zoe and Jamie-Lee has been absolutely amazing and very much appreciated. During the purchase I was kept informed of the stages of the sale and there was clear communication with the vendors. I had a tricky experience when some paperwork was needed from the solicitors which delayed the completion date, and Allyson was able to inform the vendors, navigate the situation and keep us calm in the process. Her professionalism is second to none. Thanks so much Robinsons - you are really appreciated. Any buyer, seller, tenant or landlord who experience their service are in safe hands.

Bee · 13 December 2022

★★★★★ 5/5

Trustpilot

What a great service from Robinsons.

What a great service from Robinsons in Sedgefield. Ryan, Sharon and Danni were fantastic throughout our house sale and the whole experience was a refreshing change from other estate agents. We had notifications of every viewing by email and text, and feedback from viewings was passed to us personally within about 48 hours. Paperwork was handled efficiently by email and we were kept up to date throughout the process. As is common in property conveyancing, there were delays caused by other parties but Robinson’s did their very best to keep us informed with weekly updates and the passing-on of any information about the other parties’ progress. I cannot fault the service or helpful attitude of Ryan and the team at Robinson’s Sedgefield.

Phil · 12 December 2022

★★★★★ 5/5

Trustpilot

Great service from Michelle

Great service from Michelle, Chelsea, shelagh and Michael at the chester le branch. I felt I could contact them about any issues and they would resolve as quickly as possible. Would definitely use them again

Rachel · 13 July 2026

★★★★★ 5/5

Trustpilot

My partner and I have recently…

My partner and I have recently purchased a property in sedgefield that was sold by Robinson’s. We viewed a few properties being sold by Robinsons team prior to finding our dream home and I have to say every time the team were flexible with viewings, professional, friendly and always keen to help. Nothing was ever a problem. We met Ryan of a number of occasions and he was absolutely fantastic, such a lovely gentleman, very personable and offered us great advice and help with our purchase. Sharon & Danni were also always helpful in the office, answering queries, letting us back in to the property with architects, liaising between the seller and solicitors to assist with a speedy purchase. All in all we really cannot thank the sedgefield team enough!! Thanks again Nic and Dave Main

Nicola · 14 November 2022

★★★★★ 5/5

Trustpilot

Robinsons of Sedgefield- what a great team !

We were looking to sell our family home in Sedgefield and we had contacted other agents in Sedgefield , we had previously sold a property in Wynyard with Robinsons Fine and Country and found it be a positive experience. We wanted an agent that was honest and not just give us an inflated asking price to get our business. Ryan from Robinsons Sedgefield appraised our home and we knew that Robinsons had been selling homes in Sedgefield quickly. Ryan was friendly and professional throughout the whole process and his photographs and written description of our home no doubt assisted in our sale ! Our house was marketed on the Thursday and by the weekend we had two asking price offers. We couldn’t be happier . The after sales team of Sharon and Danni have been friendly, helpful and professional throughout. We would not hesitate in recommending Robinsons of Sedgefield to sell your property. Thank you to Ryan and team for doing a great job and helping throughout the process. Keep doing what you do !! Barbara and Graham

Mrs · 18 October 2022

★★★★★ 5/5

Trustpilot

Sold my house through Robinsons…

Sold my house through Robinsons Sedgefield branch. Ryan is incredible - when having agents round to value the house, Ryan was the most enthusiastic about the sale and answered anything we needed. When it came to putting the house up, we agreed a realistic price and he took some amazing photos and an incredible video tour. The team had it on the market the next day and we had loads of viewings booked just hours later. The first viewing overbid and we accepted the offer just a day after it went on the market.Ryan, Sharon and Danni were excellent throughout the sale process - proving reliable, friendly and reassuring, with plenty of appropriate communication.I'm so glad that I chose Robinsons Sedgefield to sell my house - if you're looking to sell, save the grief and go with these guys.

Philip · 18 October 2022

★★★★★ 5/5

Trustpilot

I can highly recommend Sedgefield branch of Robinsons…

I can highly recommend Sedgefield branch. The full team Ryan, Sharon and Dani were very professional with good sense of humour in their approach. This team made you feel like they had plenty of time for you. I would recommend this estate agent to anyone thinking of selling their property. Their marketing is excellent. Very very pleased with the service they provided.

Amanda · 22 June 2025

★★★★★ 5/5

Trustpilot

Excellent service

We sold our house and bought our new one through the Sedgefield branch and Ryan, Sharon and Danni were all super helpful with any queries or issues we had during the process. They were unfailingly polite throughout, and always stayed positive. Their knowledge of the local housing market was also spot on, which was very encouraging.

Rebekah · 5 June 2024

★★★★★ 1/5

Google

Not a good experience at all, data not kept correctly and not logged so phonecalls get missed this resulted in a false statement given by a employee regarding the sale of my house. The interim marketing and valuation had nothing about how to increase sale or advice on market, what to improve, simply reduce the price by £15,000 Which is a hell of a lot when they don't offer any justification for a reduction that bug just it hasn't sold yet so it must be the price......

Donna · 25 August 2022

★★★★★ 5/5

Trustpilot

ROBINSONS SEDGEFIELD BRANCH

ROBINSONS SEDGEFIELD BRANCHI don't usually leave a review this early in a house sale and purchase, we've moved 9 times in our lifetime, but the experience with the Sedgefield branch especially with Ryan and Jade has been by far the best we've had.We had seen a property we were interested listed by the branch so thought we'd give them the opportunity to list ours as well. I have been semi retired for several years prior to moving back to the area and had worked for 2 estate agents in Doncaster, so had prior experience of how poorly they are run, driven by profit over any form customer service in both places.So Ryan was like a breath of fresh air when he came, personable friendly and honest, not a usual estate agent trait I've found. He had the pictures, video, floor plan, listing up and running within a day, I've seen this take a week in other places I worked. Also the communication is excellent, the viewings confirmed by phone, then email and text, on the day they come in. Jade who is sadly leaving, once again just exceptional service and her and Ryan work ethic is really something Robinsons should be very proud of.So our first viewing offered at full asking price, we've had our offer accepted straight away, all done quickly and efficiently by this branch.Early days in the process, and we hope all 3 parties involved solicitors have the same drive, urgency and enthusiasm for their job's Robinsons have.If buying selling in the area then Robinsons Sedgefield should be your first phone call.Tom Gash

Susan · 23 August 2022

★★★★★ 5/5

Trustpilot

Fantastic Service

I have just completed on the purchase of my first home and was helped through the stress-free process by the most fantastic team in Robinsons, Sedgefield Branch.Jade and Sharon have both been so helpful and kept me up to date with the process throughout. Ryan was amazing! He is friendly, professional and, to him, nothing is ever too much trouble. He is a credit to Robinson's and I highly recommend using the Sedgefield branch to sell/purchase your home. Thank you all so much. Paige

Miss · 9 August 2022

★★★★★ 5/5

Trustpilot

First time buyer

I'm a first time buyer and bought my property with Robinsons Sedgefield. I personally dealt with Sharon, Ryan and Jade, who were all exceptionally friendly, polite and professional. The advice I received was honest and helpful. Whenever I needed to contact the office, I always managed to speak to someone, or received a call back the same day. The whole experience was smooth and effortless. I did not expect the process to be this easy! Well done, Sedgefield team, and thank you for making this so easy for me!

H · 4 August 2022

★★★★★ 5/5

Trustpilot

The team at Robinsons in Sedgefield…

The team at Robinsons in Sedgefield definitely deserve 5 stars! We would recommend this branch to anyone involved in buying or selling property. Sharon and Jade were so helpful over the phone and dealt with all our enquiries in such a friendly yet professional manner and always managed to fit us in with viewings etc as soon as possible even though they had a busy schedule. Nothing was too much trouble for Ryan , he was so friendly and helpful and always turned up on time with a smile on our many visits to the house we were buying. He was there to answer any questions but left us to do measuring up etc in our own time .A big Thankyou to everyone at Robinsons of Sedgefield for first class service !⭐️⭐️⭐️⭐️⭐️Sue & Greg Forrest

S · 27 July 2022

★★★★★ 5/5

Trustpilot

Couldn’t fault them

Couldn’t fault them! Great communication, also so compassionate when our first sale fell through which meant a lot. Huge huge shout out for Ryan, just the sweetest person and couldn’t do enough for us

Jenny · 27 June 2026

★★★★★ 5/5

Trustpilot

Robinson's Crook

Robinson's Crook. Angela is amazing, so helpful and always available for any advice helping to make the whole process of purchasing a property as smooth as possible.Barbara, Alex and Danielle also deserve a thumbs up for being so friendly and professional throughout.Good people through and through.

David · 28 October 2024

★★★★★ 5/5

Trustpilot

Service we received was exemplary

Service we received was exemplary, we were kept in touch all the way through the process by Stacey, Emily and Ann. We highly recommend Robinsons to all family and friends, we tried the rest but Robinsons were the best!

Eileen · 21 May 2026