Trusted Agent profile · Durham
★★★★★
1,850 reviews across 2 platforms
1&2 Old Elvet, Durham, DH1 3HL
Robinsons's office in Durham, at 1&2 Old Elvet, is rated 4.8 out of 5 across 1,850 reviews on two platforms, including 93 Google reviews rated 4.4. See how it compares with other estate agents in Durham.
Every review we hold for the Durham office, from every platform, shown as written. First names only.
5/5
TrustpilotThe service provided by the sales team…
The service provided by the sales team at Robinsons was professional, friendly and efficient. My main contact was with Keighley, who was very helpful.
Thank you for your review, its very much appreciated by the team. Kind Regards Keith Mason, Senior Manager
4/5
TrustpilotTop marks
Top marks. Very happy. Only thing id say is putting up sold sign and taking off the market before sale is fully agreed as buyers could still of pulled out at any time. Many thanks.
Hi Mr Owens,Thank you so much for your review and 4 stars. It is much appreciated.Regards.Simon Wright.Director.
4/5
TrustpilotVery helpful
Very helpful, polite and professional staff. The photographs of our property were excellent and showcased it really well. We think this helped us get lots of early viewings and a quick sale. Many thanks.
Hi Helen,Thank you so much for your review and 4 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotHouse Purchase
The house we purchased was vacant and Robinsons were very accommodating in regard to viewings. The purchase was not straight forward but all the dealings we had with Robinsons were positive. They were friendly, helpful, informative and polite.
Hi JaneThank you so much for your positive review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotVicki (Durham) was excellent throughout…
Vicki (Durham) was excellent throughout the year. Very quick to answer any problems or queries.
Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager
5/5
TrustpilotIt’s a pleasure doing businesses with…
It’s a pleasure doing businesses with this agency. Really good communication all round, taking me through every step of the way. I would recommend them to family and friends. Thank you guys.
Hi Mr Duffy,Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotExcellent service
Thanks again Sam and all the staff at Bishop Auckland Agency excellent service and honesty which is extremely important, contact with me and updates brilliant no questions left unanswered Good luck with the future
Hi Sean,Thank you so much for your review and 5 stars. Sam and his team at Bishop Auckland will be delighted.I will pass on your good wishes to them all.RegardsSimon Wright.Director.
5/5
TrustpilotExcellent people to work with
Things could hardly have gone any more smoothly. Initial information and viewing appointment went well. Dealing with the offer and acceptance was very quick. Everyone kept me in the loop with developments. Staff were, without exception, friendly, helpful and informative.
Hi Mr HensonLovely comments! Thank you very much for posting your review and giving us 5 stars.It is very much appreciated and all the staff at Darlington will be thrilled.Thanks again.Regards.Simon Wright.Director
5/5
TrustpilotReally helpful with the sale of our…
Really helpful with the sale of our property. Went above and beyond and we managed to agree a sale within 2 working days. Thank you for all of your help, very professional, friendly and approachable.
Hi BethanyThank you so much for your review and 5 stars. Great to hear the service was of a high standard at our Crook Office. They are a great team and i will pass on your positive comments to them.Regards.Simon Wright.Director.
4/5
TrustpilotJoy in the Darlington branch was well…
Joy in the Darlington branch was well informed and kept me up to date each step of the way, which gave me confidence and eased some of the stress that house selling/buying causes. Would recommend.
Hi Mrs Armstrong,Thank you so much for your positive comments ref Joy and the Darlington Team. They will all be delighted with your review.Regards.Simon WrightDirector.
5/5
TrustpilotExcellent estate agents from the moment…
Excellent estate agents from the moment I listed the property to getting the sale proceeds. Kept you informed of developments in a timely manner. Always friendly and professional. Could not fault them in any way.
Hi MikeThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotHouse move
Absolutely fab staff so patient and friendly nothing was any trouble they guided us and explained every step of the process fab team well done
Thank you for your lovely review, its very much appreciated. Kind Regards Keith Mason, Senior Manager
5/5
TrustpilotA good performance, despite the coronavirus
I've been impressed by how well the selling of my property has been. It only took 2 months from placing on the market to completion, even though the coronavirus caused businesses to halt operations.Thank you Robinsons
Hi MarieThank you so much for your review and 5 stars ref our Darlington Office. it is great to hear that the service was good despite the current problems.Thanks again.Regards.Simon Wright.Director.
5/5
TrustpilotBuyer
Darlington branch were very supportive during my purchase. They gave me advice and kept me up to date throughout. Joy helped move the sale on contacting relevant parties. Would recommend.
Thank you so much for your review, it is very much appreciated.Kind RegardsKeith MasonSenior Manager
5/5
TrustpilotThey were amazing with the purchase of…
They were amazing with the purchase of our house, putting our solicitors to shame! Regular updates and chasing up to ensure the purchase went as smoothly and quickly as possible (despite being held up by our own conveyancer..)
Hi Miss FoxThank you so much for your very positive review ref our Hartlepool Office. The whole team will be delighted with your 5 stars.Thanks again.Regards.Simon Wright.Director.
5/5
TrustpilotI had a super quick sale and purchase…
I had a super quick sale and purchase via Robinson’s at Crook. The sale brochure and photos fantastic and the communication was excellent. Even though we had a difficult buyer Robinson’s tried to make it as smooth as possible
Hi Lisa.Thank you very much for your very positive comments in relation to our Crook Office.It is great to hear that once again the Crook Office are going the extra mile.Thanks again.Regards.Simon Wright.Director.
4/5
TrustpilotSympathetic to the stresses!
Robinson’s remained involved throughout the process of buying the house- They continued the communication between the seller and myself, up until exchange of contracts. Buying a house can be stressful and Robinson’s endeavoured to support both parties where possible.
Hi Miss MoonieThank you very much indeed for your positive comments in relation to our Middlesbrough office.it is much appreciated.Regards.Simon Wright.Director.
5/5
GoogleCouldn’t have been more helpful, always available to contact, and replies for any questions responded to immediately. Great service and customer relations. Thank you.
Thank you very much
5/5
TrustpilotOutstanding service as always
Outstanding service as always. The staff at Robinsons go over and above to make the sale / purchase process as smooth as possible. From valuation through to completion nothing is too much trouble.
Hi EmmaThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotFab service
We didnt sell through Robinsons but our buyer sold with them and communication between Robinsons and our estate agents were excellent. Nothing was any trouble and we were always kept updated.Great staff within the Crook branch :)
Hi Peter and HelenThank you so much for your brilliant review!!It is lovely to hear that even though you didnt sell your home through our agency your experience of our company was excellent.I will pass on your positive comments to the team in Crook.Thanks again.Regards.Simon Wright.Director.
5/5
TrustpilotVery helpful all the way through the…
Very helpful all the way through the process of buying
5/5
TrustpilotProfessional and helpful service
Professional and helpful service (I dealt with the Crook office). Always available on the phone and worked behind the scenes to ensure as smooth a buying process as possible.
Thank you Peter for your lovely review of our Crook office, its much appreciated. Alex and his team will be over the moon. Regards Keith Mason, Senior Manager
1/5
TrustpilotAbsolutely disgraseful
Absolutely disgraseful. Waited two years for repairs still not compleated after phonecalls on a weekly basis .Looks as if we going to be in same position as last Xmas .Wish I could add photos on this review!
Hi AnnThank you for your review. I am sorry that the high standards we set in our offices were not met in your case. I have been in touch with the Bishop Auckland Office and i understand the problems have been resolved. We all wish you a merry XmasRegards Simon Wright.Director.
5/5
TrustpilotFirst class service from start to…
First class service from start to finish all the staff Are very helpful and friendly they keep you informed at every stage . Thank you to all the staff for taking the stress out of selling my parents bungalow
Hi Mr PayneThank you so much for your positive comments in relation to your dealings with our Hartlepool office.I will pass on your good wishes to Debbie and her team who will be delighted.Thanks again.RegardsSimon Wright.Director.
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