Every review we hold for the Durham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThe entire process from initial…
The entire process from initial valuation to the sale of the property was extremely professional.The valuer was well informed on the local housing market and guided us to the correct market value for the property, and ultimately finding a buyer.A special mention to Joy Cruddas our sales progressor, who was superb in keeping us informed and extremely tenacious in pushing the sale to completion
Brian · 20 May 2021
Agent replied · 15 June 2024
Hi Brian,Thank you so much for your review and 5 stars. I shall pass on your good wishes to Joy at Darlington who has done a great job for you.Regards.Simon Wright.Director.
★★★★★ 1/5
GoogleI would never recommend Robinson's to manage a house which is rented out.
Gabrielle · 11 March 2025
Agent replied · 12 April 2025
Thank you for taking the time to share your feedback.
We appreciate and respect everyone’s opinion, and we are genuinely sorry to hear that your experience did not meet your expectations.
At Robinsons, we take great pride in providing a professional and reliable service, which has served both landlords and tenants well for many years.
Renting a property can sometimes be a complex and challenging process, as it involves multiple parties, each with their own responsibilities and expectations. As an agency, we do our utmost to navigate these challenges while adhering to the relevant legislation and ensuring fair outcomes for all involved.
While we understand that frustrations can arise, we remain committed to maintaining high standards of service and professionalism. We appreciate your feedback and will continue striving to improve wherever possible.
We wish you all the best moving forward and hope you find a rental experience that better suits your needs.
★★★★★ 5/5
TrustpilotAn amazing service
An amazing service The team were extremely professional and helpful throughout the process of selling my house and viewing properties to purchaseLouis was very easy to deal with and in my opinion Robinson’s offer the best package in the area They marketed property to an extremely high standard and we had viewings booked within hours of it going on the market Would highly recommend Robinson’s for buying or selling
Ms · 26 November 2019
Agent replied · 15 June 2024
Hi Mr WoodwardThis is a lovely review so thank you very much indeed. Louis and his team at Darlington will be over the moon. They do try to offer a high level of service so it is great to hear your experience as a good one.Thanks again.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotWe have dealt with Clare (Sales…
We have dealt with Clare (Sales Stockton ) a couple of times now, she is excellent, very knowledgeable and helpful with any questions we had. When our next purchase goes through we will be using Robinsons again -our next sale was with another agency and certainly not the same calibre of Robinsons. Keep up the good work.We will definatly use you again and would certainly recommend you to our friends.
Mr · 11 June 2019
Agent replied · 15 June 2024
Hi Mr and Mrs WhitakerThis is a great review!!Thank you so much for your very positive comments ref our Stockton Office. The team there are providing a great service to their clients so I am delighted you have had a good experience as well. I will pass on my thanks to the Stockton team for a job well done.RegardsSimon Wright.Director.
★★★★★ 5/5
TrustpilotI found your company and your staff to…
I found your company and your staff to be the most professional I have come across in years. But I am left with no option only to single out one, Joy M Cruddas is without doubt the most professional and caring person I have met. Joy kept us informed about every detail with the sale even though we taught we had lost it on several occasions
Customer · 14 October 2020
Agent replied · 15 June 2024
Hi CustomerThank you so much for this excellent review and 5 stars. it is much appreciated and Joy and the team at Darlington will be delighted.RegardsSimon WrightDirector.
★★★★★ 5/5
TrustpilotBrilliant service, lovely people
From the first time I met Sam he made me feel at ease. He explained exactly what they would do to sell my house and I was informed of every step they made. The team at the Bishop Auckland branch were all very helpful, informative, kind and nothing seemed to be a bother to them when I rang to ask questions.Thank you Sam, Allyson and Natalie
Tania · 8 September 2020
Agent replied · 15 June 2024
Hi TaniaGreat review!!!Thank you so much.Sam and all the team at Bishop will be delighted. I will personally pass on your good wishes to them all.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotRobinsons in Durham were superb
Robinsons in Durham were superb from start to finish. I was buying a property from them and I just wish my estate agent was as good as Robinson’s. Especially Keighley Younger who was so proactive and helpful throughout the whole process.
Joe · 14 October 2023
Agent replied · 15 June 2024
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Keith Mason, Senior Manager.
★★★★★ 5/5
GoogleVery happy with the service of Keighley and Ann and Emily. They all had to help to get this property through, for which I am grateful.
Nick · 16 February 2026
Agent replied · 16 April 2026
Thank you, the team are very grateful.
★★★★★ 5/5
Trustpilot5 STAR------The best estate agents in Durham.
5 STAR-------i have used the Durham branch several times over the years and always have a great straightforward experience. There are several local estate agent in Durham but i only use Robinsons because they tell it as it is , truthful ,honest estate agents a rare thing these days. My house was under offer within a week for a good price and it completed in a straight forward manner with the help of - Keith, Ann, Stacey ,Emily and Keighley. Thank you again.
Andrew · 16 April 2024
Agent replied · 15 June 2024
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.
★★★★★ 5/5
TrustpilotFrom start to finish,selling and buying…
From start to finish,selling and buying our new home everyone was incredibly helpful. All the staff,Lynn,Zoe Jamie-Lee and especially Allyson who went above and beyond her remit to make sure the sale went as smoothly as possible and found us the perfect home to buy. Wouldn’t hesitate to recommend their services.
Mr · 9 November 2022
Agent replied · 15 June 2024
Thank you very much for your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager
★★★★★ 5/5
TrustpilotKnowledgeable and helpful
We've just completed the purchase of an investment property, which was being offered by Robinsons.Can't honestly thank Sharon enough for her help and guidance throughout the process. Whenever we had questions or asked if she could assist, she was straight on it.
Chris · 18 August 2023
Agent replied · 15 June 2024
Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager
★★★★★ 5/5
TrustpilotFrom start to finish staff were…
From start to finish staff were extremely polite, friendly and helpful. They were understanding of the fact that I was not very technically minded and assisted in any way that they could. Transaction went through fairly smoothly given that it was right in the middle of of Christmas and New year. I am now getting ready to move into my new rental and am very happy.
Jennifer · 15 January 2020
Agent replied · 15 June 2024
Hi Jennifer.Great to hear that all went well for you when using our rental service. We do try at all times to make the process as smooth as possible. Hope you are very happy in your new rental home. Thanks for the review and 5 stars. It is much appreciated.regards.Simon WrightDirector.
★★★★★ 5/5
TrustpilotExcellent service
Great service from Louis' fantastic photos and video of my property to all the staff that helped me through the selling process. In particular, my thanks to Joy who helped me enormously, with great advice and humour. She went above and beyond to make sure the final sales process went smoothly. I would recommend Robinson's to anyone thinking of selling their property.
AMR · 8 March 2021
Agent replied · 15 June 2024
Hi AMRThis is a great review!! Thank you so much. The Darlington Office have a fantastic team headed by Louis. Everyone plays their part and Joy picks up the sales progressing which is an important role to make sure we get to completion with as little hassle as possible.I shall pass on your good wishes to them all.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotSelling with Robinsons
We sold our house using Robinsons. Michael came out to value our property and was respectful and professional the whole time. We dealt mostly with Michelle and Chelsea afterwards who were so friendly and professional.
Kate · 16 November 2025
Agent replied · 23 December 2025
Thank you so much for taking the time to leave us a review! We're glad to hear that you had a positive experience, and it means a lot to know we were able to provide you with good service. We truly appreciate your support and hope to help you again in the future! Regards Robinsons Management Team
★★★★★ 5/5
TrustpilotThe best estate agents around Ryan is…
SEDGEFIELD BRANCH The best estate agents around Ryan is super nice and very helpful alway pointed us in the right direction even met us in his personal time to show us housesAlso, Sharron is very knowledgeable about the industry and is always keen to help and get things sorted for you in double quick time
Mr · 16 April 2022
Agent replied · 15 June 2024
Thank you for your review, it is very much appreciated. Kind Regards Keith Mason, Senior Manager
★★★★★ 5/5
TrustpilotWhat a friendly and helpful team
Big thanks to Sharon, Ryan and Jade at Sedgefield branch for their amazing service. Selling my Father’s house has been a bit of a long and complicated business, but the team at Sedgefield have been constantly helpful and encouraging and on a number of occasions have really gone the extra mile to help us towards a successful sale this week.
Sarah · 6 June 2021
Agent replied · 15 June 2024
Hi Sarah,Great review!Thank you so much for your review and 5 stars. It is much appreciated.All the team at Sedgefield will be "Over the Moon" with your positive comments.The hard work has paid off.Thanks again.Simon Wright.Director.
★★★★★ 5/5
TrustpilotTotally fantastic service
Totally fantastic service. Robinsons went above and beyond keeping us informed at all stages. Libby who arranged viewings was so friendly and happy on the phone. Joy was amazing she pushed the sale and kept us updated. And on our day of completion Sally helped to put us at ease and helped with the completion. I have nothing negative to say about our experience and would recommend
Emma · 16 January 2019
Agent replied · 15 June 2024
Hi EmmaThis is a great review!!Thank you so much for your positive comments with ref to our Darlington office. i will personally pass on your good wishes to the team who will be delighted.Thanks again.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotDurham Branch
I used the Durham branch to sell my aunts house. From start to finish I received excellent friendly service and a special thank you to Stacey who went above and beyond to help.
Jennifer · 14 February 2024
Agent replied · 15 June 2024
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Keith Mason, Senior Manager.
★★★★★ 5/5
TrustpilotFirst class service
Right from the initial meeting with Louis through to completion I felt in safe hands. House was showcased extremely well with impressive photos / video. A massive thank you to Joy. She would often go the extra mile, keeping me up to date with proceedings and putting up with my regular pestering. A true professional with a real understanding of customer service.
Mr · 10 November 2020
Agent replied · 15 June 2024
Hi Mr HolmesGreat review so thank you very much for the positive comments. Joy and all the team at darlington will be very pleased. i will pass on your good wishes.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotRobinsons were so glad we came to you.
From the start of putting house on the market we couldnt of been in safer hands. Everything has been dealt with super efficiently. We went with solicitors that work with Robinsons and so everything was connected and therefore in my opinion less hassle, and they are all totally organised. Well done all concerned and many many thanks.
Linda · 11 November 2021
Agent replied · 15 June 2024
Thank you so much for your Five star review Linda, it is very much appreciated. Kind Regards Keith Mason Senior Manager
★★★★★ 5/5
TrustpilotFantastic experience
Robinsons Sedgefield have been fantastic with my purchase - in particular Jade Carrington who has gone above and beyond throughout the whole process. As a first time buyer I am really grateful for her support and knowledge and would recommend to anybody else with their first purchase too! Manager Ryan McKenna has been great too - really friendly and accommodating.
Jess · 9 April 2021
Agent replied · 15 June 2024
Hi JessGreat review! Thank you.It is always lovely to hear that the service levels are high throughout Robinsons. Jade is a credit to Robinsons and i shall thank her on your behalf.Thanks again for your review and 5 stars.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotSedgefield Branch - Excellent!
Ryan, Jade and Sharon at the Sedgefield Branch are great. Couldn’t fault them at all, so friendly, professional and helpful. We have used them for both sale and purchase and they have been fantastic from start to finish. Particular shout out to Jade who has been an absolute star on multiple occasions!
Courtney · 6 July 2022
Agent replied · 15 June 2024
Fantastic review of our fabulous Sedgefield office Courtney, thank you very much. Kind Regards Keith Mason, Senior Manager
★★★★★ 5/5
TrustpilotThank you
A massive thank you to Ryan, Sharon and Jade at the Sedgefield branch of Robinsons. Ryan went above and beyond to support our family through the sale of our family home after the passing of our father. The team have been really supportive and helpful and we would highly recommend them.
Sarah · 16 August 2022
Agent replied · 15 June 2024
Thank you for your lovely review, its very much appreciated. Kind Regards Keith Mason, Senior Manager
★★★★★ 5/5
TrustpilotThis is the second house sale that…
This is the second house sale that Robinsons have dealt with for us. This time it was the Sedgefield branch and the service provided was tip top! Ryan did the original visit and then we've dealt with Sharon and Jade throughout. It has been a simple, efficient and friendly service at all times.
Sedgefield · 19 May 2022
Agent replied · 15 June 2024
Thank you for your lovely review of our Sedgefield office, its very much appreciated. Kind Regards Keith Mason, Senior Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
