Robinsons Durham reviews

★★★★★ 5/5

Trustpilot

Victoria and the team have been…

Victoria and the team have been excellent from start to finish from renting the property out to selling the property. It was a bumpy road, but we stayed in regular contact and it was reassuring to know they were at the end of the phone to help and support. Found their service to be really professional and excellent value for money

Sophie · 16 December 2020

★★★★★ 5/5

Trustpilot

We wish to thank Robinsons estate agency Sedgefield branch

We wish to thank Robinsons estate agents of Sedgefield for making the sale of our property go so smoothly.Sharon, Ryan and Jade could not have done anymore to assist with the various stages of the sale. I would recommend the the Sedgefield branch to anyone thinking of selling their property. Thank you Sharon, Ryan and Jade once again.

John · 25 July 2021

★★★★★ 5/5

Trustpilot

A great service

Robinson's at Spennymore were totally professional and helpful all the way through the process of me purchasing a house.I would recommend them to anyone who is looking to sell.Great service all around.

John · 1 February 2024

★★★★★ 5/5

Trustpilot

The whole team at sedgefield have been…

The whole team at sedgefield have been fantastic during our house sale. Ryan is passionate about property and his marketing skills go above and beyond. Sharon is a star and always makes sure the sale is progressing as it should and ensures that we are informed as to what is happening. Great service. Well done to the sedgefield team!

Lee · 3 March 2021

★★★★★ 5/5

Trustpilot

Excellent from start to finish

Where to start ... I cannot praise the team at Robinsons estate agents in Sedgefield enough.Ryan McKenna is such an excellent manager of a strong and conscientious team. He is always approachable and friendly, offering clear advice and support along the way. He has kept me informed the whole of the journey and was always helpful and kind when I was asking 1,000 questions.Danni and Sharon are star players and again great at helping whenever required.I would thoroughly recommend this excellent estate agent team, and would willingly use them again if required.

Scott · 24 January 2024

★★★★★ 5/5

Google

Robinsons Durham recently sold my house and everyone involved in the process was really good. From the initial valuation, to the viewings, the disappointments of failed sale and then the success of the sale everyone was professional, friendly and helpful. I would definitely recommend

Jan · 11 July 2025

★★★★★ 5/5

Trustpilot

Robinson’s Darlington

An excellent service from start to finish from Robinson’s, all of the team were really helpful from the initial instruction, viewings through to completion of the sale. A special thank you to Joy who was great. I would have no hesitation in recommending the team to anyone thinking of selling their property.

Vicki · 14 March 2022

★★★★★ 5/5

Trustpilot

Robinsons crook again made the selling…

Robinsons crook again made the selling process as smooth as possible and guided me through the sale for the second time recently, thanks

Mr · 21 January 2026

★★★★★ 5/5

Trustpilot

I highly recommend Robinsons Estate…

I highly recommend Robinsons Estate Agent. The Darlington branch in Duke Street were fabulous. The staff were not only friendly and understanding, they were professional and on the ball with communications between all involved in the sale of my house.I had confidence in them all the way through the process. I would definitely use them again. Excellent.

Mrs · 11 March 2021

★★★★★ 5/5

Trustpilot

Excellant Sale

Lots of advice available and support throughout listing and sale. Many thanks to Keith and Ann, and particulary for the excellent communications and updates via Stacey, Emily and Keighley.

Customer · 16 February 2024

★★★★★ 5/5

Trustpilot

We recently purchased a property that…

We recently purchased a property that was listed by Robinsons. We couldn't be happier with the support they provided as we began to realise how slow our solicitors were. Sharon was amazing, chasing all parties tirelessly and regularly providing updates to all stakeholders. I really couldn't recommend highly enough.

FF · 27 June 2022

★★★★★ 5/5

Google

Hi my experience with robinsons estate agents was very positive. All staff were always pleasant and friendly when contacted. They kept me well informed of my selling process. From initial visit valuation and advert on there website to completion day a stress free experience. Many thanks GERARD.

Gerard · 21 May 2025

★★★★★ 5/5

Trustpilot

Fantastic service

The staff at Robinson's Sedgefield have been fantastic! Keeping us informed all the way through the process, and putting our minds at ease with everything. I would like to say a special thank you to Sharon, without your knowledge and support it would have been a totally different experience, amazing lady! I cannot recommend this branch enough.

Amanda · 6 February 2021

★★★★★ 5/5

Trustpilot

From start to finish a complete full…

From start to finish a complete full service with regular updates. This was my first purchase of a property and anytime I needed help and guidance Sharon was always there to answer my questions. I am now happy living in my own property. Many thanks to the Sedgefield team including Ryan and Jade and especially Sharon

Sean · 27 April 2021

★★★★★ 2/5

Trustpilot

Poor response to maintenance issues

I've been renting from Robinson Lettings for about four months now, and honestly, it's been pretty frustrating. At first, they were super quick to respond when I was signing the lease. But once I moved in, it's like they just forgot about me.I've had a leaking ceiling for three weeks now. my sofa and rug are getting ruined, and they still haven't fixed it. Then there's the radiator in the living room that stopped working about a month ago. No response from them, and I can't even hang out in my living room because it's too cold.And don't get me started on the dishwasher. It broke down three weeks ago, and I was told a manager would call me back. It's been a week, and I've heard nothing. It's really not what I expected after how they were before I moved in.I wouldn't recommend them at this point. The service has been pretty shoddy, and it feels like they don't care once you're in the house.

Johny · 30 November 2023

★★★★★ 5/5

Trustpilot

Superb Service from Two Different Offices

We used Robinsons Durham to sell our property and the whole process was absolutley flawless. We were constantly kept up to date by Keighley who made sure the process was pain free.

Garry · 22 October 2025

★★★★★ 5/5

Trustpilot

Excellent customer service

Customer service from Robinsons staff at Crook was exemplary throughout the sale of our home. Throughout the process staff were proactive and so reassuring. Couldn’t have asked for a better service. Would highly recommend. Excellent from initial valuation to completion. Thank you

B · 16 February 2023

★★★★★ 5/5

Trustpilot

Many thanks to Ryan Sharon and Danni…

Many thanks to Ryan Sharon and Danni for making my property purchase simple and stress free, all the staff at the Sedgefield branch are professional and very friendly.I would definitely recommend this estate agent and would not hesitate in using them again.Thank you team.

Mark · 3 December 2022

★★★★★ 5/5

Trustpilot

Great customer service!

I bought a property through Robinsons, and they couldn’t have been more helpful. I spoke to a few different people there (who were all great) throughout the process, but Joy was who ended up doing a lot of the hard work towards the end of it. Very friendly and professional. Reference DT6470 P

Stuart · 28 September 2021

★★★★★ 5/5

Trustpilot

First class service from start to finish.

We sold our property with Robinson’s estate agents in Sedgefield. We would highly recommend the Sedgefield branch when selling your home as you would receive a fantastic professional but personal service from start to finish. A big thank you to Ryan, Sharon and Jade for all your help and support. Daniel & Catherine.

Daniel · 26 September 2021

★★★★★ 5/5

Trustpilot

Clare Nellis was absolutely brilliant…

Clare Nellis was absolutely brilliant throughout our tenancy. If we had any problems she was there to answer them and always made sure any repairs would be done within a decent timeframe. Even when we were leaving the property she has stayed in touch making sure that everything has gone well for us. Clare Nellis was absolutely fantastic.

Linda · 17 August 2020

★★★★★ 5/5

Trustpilot

Exceptional Service.

Just like to note the exceptional service received from Robinsons.The sale of our property and the purchase of our new home has had a number of issues but they have all been tackled with professionalism and urgency by the team. And it has been a real team effort from Michelle, Chelsea, Karen and Michael. The have kept us updated with progress and allowed us additional visits to our new home to check things out. I take this opportunity to thank the team for their help and would highly recommend Robinsons to anyone requiring the services of an estate agent.

Janis · 8 November 2023

★★★★★ 5/5

Trustpilot

Second time around and still as good.

This is the second time I've sold through Robinson's Sedgefield, I wouldn't trust my sale with anyone else. Ryan the manager has become almost like a friend, supportive and understanding, responsive to emails and messages, always on my side. House selling can be an emotive thing, but Ryan takes time to ensure its as pain-free as possible. Hopefully I won't have to use them again for a while, but if I do, I hope this team is still there.

Lucieabrownlee · 1 December 2023

★★★★★ 5/5

Trustpilot

Best Estate agent

I have been in the process of buying my first house and found the property through Robinsons of Sedgefield. I have so far viewed the house 3 times and each time I have been shown round by Ryan who has been such a lovely person, turning up on time and would always ring and let you know if plans would change, helping out with queries and answering questions, contacting the Sellers to clarify things and dealing with any small enquiry and getting back to me quickly. He also showed me lots of other houses until finding the right one for me and each time was very professional. The team at Robinsons have been amazing and would definitely recommend them. Also I must mention Sharon and Danni in the office who have also helped me with the process especially when I was worried or unsure they would always put my mind at ease. although purchasing a house is stressful Robinsons have made it less so by their helpful attitude. I can not thank them enough and will be sure to use Robinson Sedgefield again in the future

Jenni · 6 November 2023