Trusted Agent profile · Durham
★★★★★
650 reviews across 1 platform
85 New Elvet, Durham, DH1 3AQ
loc8me's office in Durham, at 85 New Elvet, is rated 4.3 out of 5 across 650 reviews on 1 platform. See how it compares with other estate agents in Durham.
Every review we hold for the Durham office, from every platform, shown as written. First names only.
4/5
TrustpilotVery efficient and great communication…
Very efficient and great communication with the agents. Mainly a lady called Freya who was able to help with everything in regards to moving as well as responding super quick every time. Highly recommend working with them.
Hey, Great to hear you had a good interaction with Freya, we will be sure to pass this onto her!Kind regards,loc8me
1/5
TrustpilotNever rent through this company!
Never rent through this company in Manchester. I can’t speak on the other locations however i’m a tenant in one of the Manchester houses. We've had no heating since moving in two months ago and complained and filed reports multiple times, yet this company are completely incompetent to sort anything out. We also have a broken window on the front of the house meaning anyone can climb in to the property yet this clearly isn’t a priority to them. We also don’t have a tumble dryer so it takes us 4 days to dry our clothes as the house is freezing. If you go with Loc8me Manchester, expect nothing, zero customer service and you’ll live in illegal and horrendous conditions; but they’ll take your rent money!
1/5
TrustpilotAVOID
AVOID I have finished my 12 month student tenancy with this company and it has been anything but easy… If you wish to avoid any of the following please reconsider :Booking maintenance and viewings with no notice.If there’s viewing notice 9 times out of 10 no one shows.Poor, unprofessional communication from property manager who did not explain financial issues well to us when queried. Claiming I did not pay excess utility spend when there is proof of payment, turns out they hadn’t transferred it from my rent account.Expecting us to leave our bedroom doors open whilst out at university for a viewing which may or may not happen. The levels of stress experienced by this company simply isn’t worth it, go elsewhere!
5/5
TrustpilotViewing experience
Had an excellent experience with finding and viewing the studio accommodation. Markhim answered and explained all the queries I had. He has been super helpful with everything.
Hi Nasreen,Thank you for the feedback, this will be sure to be passed onto Markhim! We are glad to hear that you were exceptionally happy with his friendly service.Many thanks,loc8me Team🍊
5/5
TrustpilotWe had zach doing our house tour and he…
We had zach doing our house tour and he was very helpful and informative, he gave us lots insightful information making the whole process easy
Hi Nathan,Thanks for leaving a great review!We take pride in our smooth process so it’s great that it is recognised! And it is great to hear you had a positive viewing on your house hunt.Many thanks,loc8me Team🍊
5/5
TrustpilotShouting out Markhim
Shouting out Markhim! Was very kind and patient during our viewing and responded quickly to any queries. Helped make the viewing very smooth and simple.
Hi Ta,It is great to hear that your viewing with Markhim was smooth and simple and that all of your queries were answered - I will pass on your feedback directly to Markhim!Many thanks,loc8me Team🍊
5/5
TrustpilotKush has been an incredible form of…
Kush has been an incredible form of assistance and guidance in helping myself and my housemates to secure the relevant documentation to help us throughout this house finding process, we couldn’t have done it without him!
5/5
TrustpilotGood first time experience.
Really easy system to use. The agent, Markhim, was great. He responded to me very quickly, was friendly and well-prepared to answer any questions I had.
Hi Laura,Thanks for leaving a great review!We take pride in our simple and straightforward processes so it’s great that it is recognised!We have passed your feedback to Markhim.Many thanks,loc8me Team🍊
5/5
TrustpilotIt was a great experience
It was a great experience, Laurence really explained everything in detail exactly how we wanted to know and seen so keep it up 👍
Hi Yasmeen,Thank you for taking the time to leave this lovely feedback. We will be sure to pass it onto Laurence! We are pleased to you experienced such an informative service throughout your house hunt with us.Many thanks,loc8me Team🍊
5/5
TrustpilotDo a lot of work for these guys
Do a lot of work for these guys. Daisy, Kirsty and Rachel in the Durham office are great. Very clear and responsive. 10/10 recommend.
Hi AK,We're delighted to hear that you enjoy working along side the Durham Team. Your feedback and recommendation has been passed and is greatly appreciated.Many thanks,loc8me Team🍊
5/5
TrustpilotGreat customer service
Amazing customer service from Liv and Ollie, welcoming, kind and professional, giving us a great insight into all the options available and facilitating our needs
Hi Max,Thank you so much for your fantastic review! Our team strives to be attentive and responsive to all enquiries, and it’s wonderful to know we have met your expectations and were able to assist with your house hunt.Many thanks,loc8me Team🍊
5/5
TrustpilotWe viewed a property in Manchester with…
We viewed a property in Manchester with Laurence. He was extremely friendly and helpful. He also answered our questions and helped with potential future bookings!
Hi Hannah, Thank you for taking the time to leave a review. We are extremely pleased to hear you enjoyed your viewing experience with Amy! The positive feedback has been sent to the Nottingham branch. Kind regards, loc8me
5/5
TrustpilotHelpful and approachable
Emma took over soon after I moved into my flat in Birmingham, and the difference in the quality of customer care has been clear. She is very responsive to complaints and she resolves issues effciently.
Hi there,Thank you so much for your review of Emma! We are thrilled to hear about your positive experience and that Emma's customer care and service has shone through🧡Thank you,loc8me Team
5/5
Trustpilotfind good house for us very…
find good house for us very responsible😀good experience. Markhim led us to view a good house source，give us many feed back and information
Hi Mingyan,Thank you for taking the time to leave this lovely feedback. We will be sure to pass it onto Markhim! We are pleased to you experienced such an informative service throughout your house hunt with us.Many thanks,loc8me Team🍊
5/5
TrustpilotAmy showed us some student…
Amy showed us some student accommodations in Nottingham. She was really helpful and customer friendly, answering our questions to the best of her ability!
Hi Hetil,It's amazing to hear you've had a great experience with loc8me during your house hunting and that Amy specifically has been super helpful throughout - We will ensure to pass on your positive feedback!Many thanks,loc8me Team🍊
4/5
TrustpilotMonument House (Newcastle)
Loc8 me took over building I was renting my flat in in around May 2022 (move in September 2022). Can’t fault their property manager Phil as he was really quick to sort any issues out (moved in to flat with a TV with no power cable, etc). Main benefit of them taking over was them replacing the circuit laundry with normal washing machines and dryers which were significantly better as well as free (compared to £5 per wash and dry). Moved out of the flat end of June and got full deposit back (little bit of hassle with the deposit being returned due to some money being sent to previous company who ran building and some being sent directly to Loc8Me) but good communication and got it all sorted in the end. Would recommend them from personal experience
5/5
TrustpilotGreat property viewing
I went to see a property this afternoon with Carmen and she was amazing, super sweet and informative. 10 out of 10 :)
Hi Ellis,Thank you for taking the time to leave this lovely feedback. We will be sure to pass it onto Carmen and the Leicester team! Many thanks,loc8me Team🍊
5/5
TrustpilotCarmens viewing was great
Carmens viewing was great, she was lovely and enthusiastic and gave me faith this is a good company, I look forward to letting through them.
Hi Georgie,It's amazing to hear you've had a great experience with loc8me during your house hunting and that Carmen has been super helpful throughout - We will ensure to pass on your positive feedback and I hope you enjoy your tenancy with us in the future!Many thanks,loc8me Team🍊
5/5
TrustpilotHad a viewing today with Amy
Had a viewing today with Amy for 4 different properties, proper professional and extremely informative on all properties and a real asset to the whole Loc8me Team. Would highly recommend her for future viewings
Hi Cole,We are thrilled to hear that you have had a positive viewing experience with us and we really appreciate the kinds words given to Amy and will make sure she is made aware of your review!Thank you,loc8me Team🍊
1/5
TrustpilotStarted of well speaking with Shoaib
Started of well speaking with Shoaib, but then when we got passed to the mangers to take on a whole property they had no idea what they were doing, we had to almost tell them what to do. Messaged them and emailed but no response on the next steps. Went in to speak with them and the manager she confirmed they would send the next steps. However after two weeks, nothing back even after two follow up emails. They have missed out on a great opportunity, taking my business else where.
5/5
TrustpilotGreat experience
I had a few house viewings in Manchester, all the houses were very modern. Our agent Lily the was incredibly lovely and helpful.
Hi Lilli,Thank you for taking the time to share your experience on your viewing with Lily - I will make sure to pass on your kind words!Many thanks,loc8me Team🍊
5/5
TrustpilotCynthia fan club❤️
I had the smoothest sign on process and the support and help from Cynthia throughout the entire process was incredible, so sweet and informative at the same time:)
Hi Ana,Thank you for taking time to leave a review!We take pride in our speedy contract and signing up process so it’s great that it is recognised.We will make sure your kind words get passed on to Cynthia.Thank you,loc8me Team
1/5
TrustpilotSTAY AWAY!
STAY AWAY! DO NOT RENT!I could write essays about how disgusting this company is first off they are extremely unprofessional and scandalous from arguing and speaking down to tenants on group chats then deleting the chats and kicking everyone to ensure nothing gets out to the internet dropping out every 2 months and then tasking 3-6 hrs to fix it, extremely unorganised maintenance takes forever to get done and when they arrive they are completely unaware of what flat to go to and which room needs maintenance and the most disgusting horrible thing of all they mess with the contract as my move out date was changes to a month earlier and they also try to scam you out of your deposit by charging you for the dumbest stuff.PLEASE FOR YOUR OWN SAKE DO NOT RENT WITH THIS AGENCY I CANNOT EMPHASISE THIS ENOUGH!!!!!
1/5
TrustpilotIF I CAN RATE A MINUS, I WOULD!!
If I can rate the place a minus, I will. NEVER RENT WITH THESE CLOWNS. From bad heating to bad piping to horrible waste disposal etc. Our house was smelling like the gutter for months and these clowns said they couldn’t perceive any smell and did nothing about it. We couldn’t cook and couldn’t sleep in the house and had to report to council. They locked up the group so we don’t complain about the horrible management. We had a time when our front door wouldn’t open and for 48 hours we had to scale the fence to go out through our neighbours because our second exist which is supposed to be at the back wasn’t functional also!! I can write a whole essay about these clowns. STAY AWAY for your sanity!!
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