loc8me Durham reviews

★★★★★ 5/5

Trustpilot

Had an apartment viewing with Amy-the…

Had an apartment viewing with Amy-the viewing was arranged very quickly and it’s definitely given me a good overview of the property and the dynamics of the space. Really appreciate that Amy shared multiple options that matched my preference and hopefully would be proceeding with one!!

Zaryab · 4 September 2024

★★★★★ 5/5

Trustpilot

Employee experience

Employee experience I have worked for loc8me for a year now. I can say that everyone within loc8me work tirelessly with maximum effort to ensure all students get the best experience possible while living with us.On top of this they truly care about each one of their employees.I cannot fault loc8me!

Freya · 7 June 2024

★★★★★ 1/5

Trustpilot

Honest review of living in a uni house…

Honest review of living in a uni house under Loc8me.Firstly, the house wasn’t prepared properly before we moved in, plenty of issues. Secondly, communication is very poor. Numerous times throughout the year when trying to address issues or concerns they would either take ages to address the issue, or not respond at all. For example, we asked plenty of times for our meter readings and never got them back, so we had no idea how much of our heating/ other utilities we had used. Plenty of instances of property owners turning up at very short notice, or no notice at all and just turning up which was an invasion of privacy. They try to market themselves well with events where they give out free accessories, but this seemed like purely a way to mask the actual services that they should provide. Finally regarding deposits returns, we have still yet to receive them (it’s almost August bearing in mind we ended our tenancy in mid June). Would recommend looking at alternative options when signing house contracts. The only positive I could think of would be some flexibility regarding paying rent- such as allowing instalment payments for the first rent payment prior to receiving student loans.

Tomasz · 29 July 2024

★★★★★ 1/5

Trustpilot

Never viewed or collected keys .. chasing 18 year old for rent

Absolutely disgusting customer service and training clearly needs to be given to dealing with young adults signing contracts rather than just not explaining and tying them into contracts that have not been explained. Have call recordings of clear lies to obtain deposit and signatures and they still chase 18 year olds who have not provided the legally correct right to rent documents and those who have never viewed a property or even collected keys. Will be pushing to legal and if anyone else would like to join who have had similar experiences as we already have 7 young adults under 21 with same experience please contact my by my Google profile.

Kierah · 26 July 2024

★★★★★ 1/5

Trustpilot

DO NOT RENT FROM THESE

Absolutely abysmal how we were treated. If you are looking to rent a property with these, I’d steer as far clear as possible. I never go out of my way to write reviews but if I can prevent someone having the same experience I did by writing this, then it’s worth my time.

Kyle · 25 July 2025

★★★★★ 2/5

Trustpilot

Terrible communication, Food Vouchers in exchange for no heating

Although Loc8me were fairly prompt to fix minor inconviniences (broken door, drawer, tap etc), the same could not be said for more major issues. For example, back in November our heating and hot water was turned off throughout our whole house. Although this put us into literally illegal living conditions (as it was during winter months), we were left without help or a solution for 3 weeks, still paying full rent, despite contacting Loc8me, who just kept telling us to ‘wait’. 4 months after, we were offered a £25 food voucher to share between ALL of us as ‘compensation’. After disputing this (due to frankly, feeling insulted), we contacted our local MP who sorted the situation (after Loc8me had consistently proved incapable), who granted us £100 compensation that we were more than entitled to. Loc8me has displayed a general incompetence to communicate; during the process of receiving our deposit back, we had phoned the company everyday for 5 days, only to be told we’d get a callback, only to be ignored EVERY TIME. We also could see via our WhatsApp group chat that our messages were constantly being ignored.If you are considering Loc8me as your letting agent, be prepared for long/ no replies, a lack of priority as tenants and £20 food vouchers in exchange for 3 weeks with no hot water or heating despite paying full rent.

Kitty · 25 July 2024

★★★★★ 5/5

Trustpilot

I have found Kaitlin in compliance…

I have found Kaitlin in the compliance team to be absolutely fantastic, her attention to detail, willingness to help and all round attitude to her work is second to none and she's a credit to her manager Martyn, the compliance team and Loc8me. Keep up the good work! 👏🏼👏🏼👏🏼

Mr · 3 July 2024

★★★★★ 5/5

Trustpilot

Great Experience :)

Great company to go to for student accommodation, dealt with issues very quickly in my experience and Phil from the Newcastle branch replied to my emails near enough the same or the next day. Would really recommend if you are looking for student housing in Newcastle :)

Ella · 2 August 2024

★★★★★ 5/5

Trustpilot

Loc8me review Halle

Great customer service and helpful advice!

Augustine · 12 December 2025

★★★★★ 1/5

Trustpilot

Horrendous Communication!!!

I lived in a 5 bed student property that was sold to Loc8me 2 days prior to the end of my tenancy. The WhatsApp group chat we were added to, we believe was being run by multiple employees on the same account, as we had to answer the same questions over and over again. We also received a lot of conflicting information from Loc8me regarding the return of our keys, with them citing a contract that they believed we had signed with them, when, in reality, our contract was with an entirely different letting agency. It took us multiple days to explain something that they should have already known, and that could have been rectified by simply scrolling back through the group chat. The whole experience just kept adding to the stress of moving out. When I returned our keys, I spoke with two employees and made both aware that one of the tenants had lost their keys (something we had already communicated to our previous management), however, we received a message in the group chat two days later asking where the 5th set of keys were. All in all, I would not suggest renting from this company, as it is clear from all these miscommunications that Loc8me is an incredibly disorganised company, and I wouldn't be surprised if the employees simply do not talk to one another in the office.

Jess · 2 July 2024

★★★★★ 5/5

Trustpilot

Appreciate the coordination and the prompt responses

Caitlin, Zach and Molly has helped me a lot during the whole process. They give me all the required details, Helped with the viewing, negotiating the guarantor process and finalizing the contract. Since I was moving from far, I was worried a lot but its been pleasant experience.

Samith · 27 June 2024

★★★★★ 4/5

Trustpilot

Loc8me Loughborough Review

Despite some challenges faced upon first moving in Emma's professionalism and dedication have truly stood out. She has been incredibly helpful in addressing problems faced and has maintained excellent communication throughout. Whether it's promptly resolving maintenance issues or simply offering a warm greeting in passing, Emma consistently goes above and beyond.

Tom · 29 April 2024

★★★★★ 5/5

Trustpilot

Christian needs a pay rise

Christian needs a pay rise! He was so much help. Usually I would always be disappointed with the responses and how my problems are dealt with but with Christian it was the total opposite. I’ve told him my problem and he’s sorted it within a click, I’m very impressed!

Jasmin · 3 June 2024

★★★★★ 5/5

Trustpilot

I have had an excellent experience with…

I have had an excellent experience with loc8me so far. Clean house, and very helpful staff. Maryam, our property manager, is always very happy to answer questions and will go the extra mile to accommodate your requests. I have had a very pleasant experience so far.

Chaddyfynn · 22 July 2024

★★★★★ 1/5

Trustpilot

Chasing these guys to replace an…

Chasing these guys to replace an absolutely grubby, worn and disgusting couch in a flat rented for my son at university in Loughborough. Constantly being promised before moving in that this nasty piece of furniture would be replaced and for three months no response except the landlord is not obligated to replace it. Shocking unacceptable standards to say the least. Rent gets paid on time but nothing gets done on time if at all…

Oral · 25 September 2024

★★★★★ 5/5

Trustpilot

We had Markhim show us around 2 houses

We had Markhim show us around 2 houses, he was very helpful and answered every question we had, those he couldn’t answer he then got an answer for once he’d spoken to the landlord. Very friendly and helpful:)

Charlotte · 5 November 2024

★★★★★ 5/5

Trustpilot

Daniel in compliance has an important…

Daniel in compliance has an important role and does an excellent job of communicating to me on what requires testing / certification (electrical systems) and when they are due.He has a good work ethic and manners in all communication, a great asset to the Loc8me team!

Nick · 13 June 2024

★★★★★ 5/5

Trustpilot

Great experience in renting

When i came to visit the house we had a lovely lady assisting us called freya, she made the process so much easier quicker very understanding she answered many of our questions and explained the process clearly and we had such a great experience with her.

Cat · 7 June 2024

★★★★★ 1/5

Trustpilot

The absolute worst

The absolute worst. One example of many being that they painted (badly) some of the walls, then took money off our deposit for their being paint on the floor. Have heard nothing but bad things about this company, please do use someone else.

George · 19 July 2024

★★★★★ 5/5

Trustpilot

Professional Agency

After working with the Durham branch of loc8me for over 2 years now i would not hesitate to recommend them to both Tenants & Landlords , The team is very professional & prompt in dealing with matters ,Highly recommend a 5 🌟 company.

Kevin · 3 July 2024

★★★★★ 5/5

Trustpilot

Customer Service second to none

I have been really impressed by the professional service I have received. In particular from Emma Rogers Dutton. She is friendly, responsive and knowledgeable. Nothing is ever too much trouble and any issues have been resolved in an efficient manner. Communication has been excellent!

Janet · 11 June 2024

★★★★★ 5/5

Trustpilot

Very nice agent

Very nice agent! very patient and friendly. Kay and Rachel helped me a lot. And the house is great, they introduced the information about houses, help us find good house in durham!

端秦 · 16 December 2024

★★★★★ 5/5

Trustpilot

They were very helpful and quick to…

They were very helpful and quick to respond to queries. One of the staffs, Laurence took the time to ensure that I get my request responded to as fast as can be, and for this I am very grateful

Rose · 30 August 2024

★★★★★ 5/5

Trustpilot

Lovely experience so far

Our experience with loc8me so far has been wonderful. Maryam, our property manager, is always there when we need her and is incredibly useful. I look forward to spending the rest of our tenancy with her as our property manager :)

Celyn · 22 July 2024