Trusted Agent profile · Durham
★★★★★
650 reviews across 1 platform
85 New Elvet, Durham, DH1 3AQ
loc8me's office in Durham, at 85 New Elvet, is rated 4.3 out of 5 across 650 reviews on 1 platform. See how it compares with other estate agents in Durham.
Every review we hold for the Durham office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat viewing experience
Great viewing experience, nice house and service. And very clear introduction for place and service.
Hi Xuejing, Thanks for your feedback! It’s great to hear you enjoyed the viewing and found the introduction to the property and service clear and helpful. Many thanks, loc8me Team🍊
5/5
TrustpilotAmy was Amazing showed and help with…
Amy was Amazing showed and help with everything I needed
Hi Aqueel,Thank you for leaving a review and sharing your viewing experience with us, it is greatly appreciated.Many thanks,loc8me Team
1/5
TrustpilotWould not rent with these people again
Would not rent with these people again. I have rented a property with them in Durham for 2 years and I have had nothing but trouble trying to deal with them. First of all, for context we are a house of six people. As part of our “fair bills inclusive contract”, a set amount of money is included in our rent for our bills each month. However, loc8me refuse to tell us how much money we are spending and are quite happy to see us go cold and without heating rather than inform us how on target we are with our usage. They also promised us that the bathrooms, carpets, desks, beds, wardrobes and other furniture would be replaced this year, an obvious disruption to 6 final year Uni students. When pushed for a date regarding when this work would be carried out, Kirsty Black told us it would be during “Christmas, Easter or the summer”. Another obvious inconvenience. To continue, people turn up at our door unannounced all the time, claiming to be from loc8me, asking to measure rooms, check meters and other random requests. We have no idea these people are coming and just have to let them into our house. Then there is the house itself. We have a terrible mould problem in both bathrooms caused by extractor fans not working. Kirsty herself has promised to attend the property with a contractor to investigate this, and thus far it has not happened. We also have rats living in our loft, and have done for around a month, but all loc8me have done to tackle this is throw some bait in the ceiling - not even attempted to find and block up the hole where the rodents are getting in! The office themselves have proved useless. We have all emailed them on various occasions asking for help with different queries, and it often takes weeks to get to any sort of answer, let alone the one you were after. They will only respond to email, and if you make the effort to walk to their store they turn you away and ask that you email, which they then don’t reply to. Regarding our bills usage, we have even spoken to the so called “utilities manager”, who also can’t give us the answers we need. Overall, a dreadful experience, and when Kirsty Black emailed us to ask us to provide online feedback ready for their office competition, I was more than happy to oblige.
5/5
TrustpilotVery good
Very good. Nice flat in Leicester, Jimmy was very helpful. Would recommend.
Hi James, Thank you for your kind words! We're glad to hear that you are pleased with your flat in Leicester and that Jimmy was so helpful. Your recommendation means a lot to us. If you need any further assistance or have any questions in the future, don't hesitate to reach out. We're here to help!Kind regards, Jack - Branch Manager
5/5
TrustpilotBeen working for cavan Johnstone at loc8me
Been working for cavan Johnstone at the loc8me nottingham branch. He has been great to work with, very helpful, very professional. Loc8me is a fantastic company to work for, they set high standards ensuring the best upkeep for there properties so tenants have clean well looked after accommodation. Would highly recommend this company for tenants and workers alike.
Thank you so much for taking the time to share your experience with us. We are thrilled to hear that you have found working with Emma and our team at loc8me Loughborough to be a pleasure.It's great to hear that we've supported the growth of your business while providing regular work and assistance along the way.Thank you again for your kind words. Many thanks, loc8me team
5/5
TrustpilotLiv and Ollie sold the first house to…
Liv and Ollie sold the first house to me and my group immediately withfantastic customer service and their really enthusiastic attitude while selling the houses. We walked in with no appointment and they were able to set us up within 10 minutes with three fantastic houses to view.
Hi Joe,It is great to hear your positive viewing experience with Liv and Ollie and there enthusiasm and dedication has been recognised - We hope you enjoy your tenancy with us!Many thanks,loc8me Team🍊
4/5
TrustpilotThey specialise in student…
They specialise in student accommodation, so I was a little nervous about renting from them as a professional. That said, they showed up to the viewing on time, I was able to get answers reasonably quickly via WhatsApp, and overall were very helpful when I was in the middle of a stressful search for a place to live.
Hey Erin, Thank you for your review! We are really glad to hear that we could assist; we hope you continue to enjoy your home with us.Kind regards,loc8me
5/5
TrustpilotPatient service
Maryam has exercised extreme patience and care in her job as a property manager. Having to deal with property related issues that are out one’s control is never easy, but she has remained consistently positive despite being faced with such issues. I can learn a lot from her character.
Hi Jamie,Thank you for taking the time to leave this lovely feedback. We will be sure to pass it onto Maryam! We are pleased to hear you received such great service and you enjoy the rest of your tenancy with us.Many thanks,The loc8me Team 🍊
5/5
TrustpilotAmy was really helpful today
Amy was really helpful today, answered all my questions.
Hey Cem, Thank you for taking the time to leave us a review! We're delighted to hear that Amy has been helpful. If you ever have any further questions in the future, you know where to find us!Kind regards, loc8me
5/5
TrustpilotUsed loc8me for years now and honestly…
Used loc8me for years now and honestly the best experience every year. Emma the branch manager is always hands on for anything. Lydia the property manager is always speedy with replies and very helpful. Loc8me is a very understanding and supportive company, I would not rent anywhere else
Hi Courtney,Thanks so much for the lovely feedback. Our team in Hull works very hard to create a positive experience throughout your tenancy! We have passed this back to the Hull team.Many thanks,loc8me Team🍊
5/5
TrustpilotHighly Recommend!
My viewing was an extremely good experience. I was showed round the house by Lewis who went the extra mile with regards to both the tour of the house itself, but also the many questions I had. Everything you’d want and more, would highly recommend.
Hi JackThank you for sharing your experience! It means a lot to us that you're happy with our service throughout your house hunt, and we truly appreciate your support. Your feedback will be passed on to Lewis.Many thanks,loc8me Team🍊
5/5
TrustpilotA reliable and trustworthy team
The best part about loc8me is that they are very attentive to the needs of there renters and will go above and beyond to accommodate any needs or concerns that you have and will go the extra mile to make sure you’re comfortable in your own home. Everyone’s very nice and patient.
Hey Giovanna, Thank you for taking the time to leave your review. We are delighted to hear this feedback, which has been passed onto the respective team!Kind regards,loc8me
1/5
TrustpilotGO LITERALLY ANYWHERE ELSE
No communicationTried to stick me and other tenant for a £3000 utility bill within the first monthHouse was disgusting when we moved in, couch broken, mattresses stained, mould behind wardrobe etcDoor handle broke, reported the issue and months after only after having to make a formal report to the council did they shoddily fix it on the same day.Asked us to move out early but because of lack of communication we only had confirmation of the move out date a few days before hand.Trying to get the deposit back is also a nightmare as the images on their inventory list they send you are low quality, blurry and angled in such a way to hide faults, the images are also extremely out of date. (e.g. clean bathroom in image, toilet wad stained everywhere. Walls looked fine, walls had mould and had damaged wallpaper)Terrible practices, terrible communication, a truly horrific contract and horrific living conditions.When I last checked trust pilot shortly before moving out they were at ~2.7 stars so rating seems to be botted too. EXTREMELY UNTRUST WORTHYAVOID AT ALL COST
5/5
TrustpilotGreat experience
Great experience. Eve was fantastic!
Hi Ben,Thank you for taking the time to leave your review! We're pleased to hear that Eve has provided such a great experience for you; we have passed this feedback directly to her.Many thanks,loc8me Team🧡
5/5
Trustpilotme and my friends have just finalised…
me and my friends have just finalised our contract for our second year house and amy was so so helpful! she made the process so easy, we couldn’t have asked for a better experience arranging all the details she was always there to help :)
Hi there,Thanks for leaving such a fantastic review!We take pride in our speedy contract and signing up process so it’s great that it is recognised - We hope you enjoy your tenancy with us and I will make sure to pass on your positive feedback to Amy.Many thanks,loc8me Team🍊
5/5
TrustpilotI am a contractor who cleans all the…
I am a contractor who cleans all the student block properties and have built a good working relationship with Emma at Loughborough she’s Great with communication and also appreciates our work and quick to get problems sorted if we come across any. Her work ethic is great and will always go the extra mile 🙂
Hi Rae,Thank you for leaving a review! Your work is greatly appreciated and I have passed on your positive feedback on to Emma🧡Many thanks,loc8me Team🍊
2/5
TrustpilotStudent property next to brothel
Our student property located next to a brothel leading to constant knocking and harassing at our door during the night, leaving the female tenants feeling unsafe and uncomfortable. Loc8me failed to inform us of anything, and despite us informing them of the issue they said nothing to the 4 new female tenants moving in after us. Additionally, there was a break/vandalism early on in the tenancy but no extra security precautions were taken leaving us to purchase a camera - instead loc8me insinuated we had something to do with it despite knowing the previous tenants had not returned a house key and had issues with the company due to the security deposit (something an agent told us). The property was at least modern and nice, however, the property agents managing our house consistently changed so there was sporadic and unorganised communication from them.
5/5
TrustpilotHaving worked with Loc8me as an…
Having worked with Loc8me as an independent contractor for a few years I can honestly say that when it comes to customer care, maintenance & repairs they are outstanding, they take prompt action to resolve maintenance issues and always keep tenants informed of progress, i wouldn’t think twice about recommending the team to anyone Michael
Hi Mick,Thanks for your kind feedback!It is great to hear that you find loc8me so good to work with!Kind regards,loc8me
5/5
TrustpilotJimmy in Leicester was great
Jimmy in Leicester was great. So helpful.
Hi Troy, Thank you for your feedback! We're thrilled to hear that Jimmy in Leicester was so helpful. We strive to provide the best service possible, and it's great to know that Jimmy made a positive impact on your experience. If you have any more questions or need assistance in the future, feel free to reach out. We're always here to help!Kind regards, Jack - Branch Manager
1/5
TrustpilotJoke of an agency
Joke of an agency. They are the worst kind of agencies that I have ever come across. I've been sleeping on a broken bed for 11 months and neither the agency nor the landlord seems to care. If your planning to find a place in loughborough be wary of 20a and 26 meadowlane
Hi Cybill, We are sorry to hear about your negative experience with our agency. We apologise for the prolonged inconvenience you have faced, particularly regarding the broken bed. Your comfort and well-being are our priorities, and it is unacceptable that this issue was not resolved in a timely manner.We hope you have a better experience with us this year and we can rebuild our relationship.Kind regards,Siobhan - Branch Manager
5/5
TrustpilotChristian was amazing!
Hi Mr Lamar,Thank you for taking time to leave us a review - Your kind words will be sent directly to Christian!Many thanks,loc8me Team🍊
1/5
TrustpilotSo disgusting it’s laughable
Absolutely disgusting company! Expensive:We paid for our own bills and they just forgot to mention that our water heater was ancient so ended up costing us £300 a month in electricity. My new flat costs £30 a month as they actually care about tenants and have a decently new boiler. Also charging that amount of rent for the absolute awful quality and size of flat is ridiculous. My new bedroom is quite literally 5 times as big and I save hundreds of pounds a month. This is quite ironic as my new house is actually not a polished dung. Silverfish: They let us live with silver fish for a year and only TRIED to fix it when I called the council on them lol (highly recommend if you’re having trouble with how useless they are). Broken appliances:A builder told me they basically painted over a really old disgusting building. They made it look pretty, but absolutely disgusting underneath. You can’t polish a dung loc8me. Withholding rent:Got little to say about this one, it’s just disgusting. Been well over 6 weeks and no return of deposit. They’ve taken half just to replace things that needed replacing anyway after general wear and tear. Useless useless employees: Again, very self explanatory. You report something and you have to chase for 3 weeks. Then, it still doesn’t get fixed. My flatmate had a broken shower for months. Then you get the sassy employees on the phone who very clearly do not like their life or job. Sort it out love, you’re in customer service and we’re paying a ludicrous amount of money for crap. I’d pay to see them live in the conditions that they put on us.
1/5
TrustpilotNo morals / no scruples and rely on young tenants lack of understanding of the rules of renting to abuse their situation and try to withhold everyone’s deposits! Absolutely disgusting!!!
Absolutely appalling company with no ethics at all. Totally abuse the fact that their clients are students who are not familiar with the laws of letting or their rights. Tried to withhold the deposit at the end of the tenancy, did not provide a check out report until 6 weeks after the keys were handed in, at the same time they said they were keeping half of the deposit for a deep clean, despite the check out inventory saying everything was clean. They’re not allowed to withhold a deposit to clean the house for the new tenants if the house is left in the same standard as it was handed over in at the start of the tenancy- which it was! (and by the time they claimed to have received invoices and details of their costs, the new tenants had already been in for 3 weeks…& when they provided copies of invoices they’d held onto them for 5 weeks anyway, despite being asked several times for an update!). When challenged they were positively rude, & when we appealed the claim for withholding our deposit (through Total Deposits) they completely ignored every request for info to them from the independent arbitrator so that the process dragged on for months. However, we were awarded the return of our full deposit. Just be aware folks and know your rights - I suspect they withhold half of everyone’s deposit for every house and make a pretty tidy sum off the back of peoples naivety!
1/5
TrustpilotUnprofessional and made getting answers and solutions very difficult
This company acquired our property from our previous landlord part way through the final year of our tenancy. They decided to turn a dated four bed into a new 6 bed for the September after we would be leaving the property at the end of June. This meant multiple visit to our property over months with at least one visit to the property every week which, as a house of working professionals, we found very inconvenient and disruptive of our day to day lives. I completely understand they are now the owners of the property and have a right to begin planning the next steps but they often didn’t give us much notice and have ridiculous time scales such as “person coming to property from 9am-7pm” and wouldn’t give a smaller time frame. Often we would be WFH and deal with sensitive information and this would disrupt our work days. They also were rude when contacted, didn’t respond to maintenance queries, wouldn’t clarify information easily and just over all were a nightmare to live with for the short 6 months that they were our landlord even refusing to fix faulty appliance in the house due to they being replaced when we moved out such as one of the showers. The biggest issue was the deposit. We did get this in full as of writing this review but it was not easy. Considering there was no itinerary on both side due to the previous landlord not creating one, they were so difficult to get an answer about how they were going to process our deposit. They had plans to completely renovate the entire house and yet couldn’t give a concise answer on what the plan was and how they wanted us to proceed with leave the house. Due to the house being extremely lived in and the previous landlord not fixing things in the most proper manner, the house had a lot of damage to it that they stated in their “how to move out” document we would be charge for if not fixed and rectified. It took multiple calls, text and emails to get clarification. Of which the WhatsApp group is most frustrating as it seemed like we had to keep repeating ourselves as they wouldn’t read up in the chat if a new person was responding, which after months of this left us all feeling fed up and annoyed. Over all the most stressful experience I’ve had with a landlord and this is my 6th one since I began letting. I would suggests caution when letting with this company and thoroughly take picture of everything as I feel they would dock money from deposits for dust on a window sill:) EDIT: I received a call from them not long after writing this review and the manager I spoke to basically spent the entire time arguing with me and basically having a go at me for leaving this review. I find this entirely unprofessional and I’m entitled to my own opinion. She seemed to have an issue with the fact the original title of this review was “be careful and make sure to document damage before moving in” as, as stated above, they made it such a difficult process to confirm the status of our deposit. She seemed to care more about how they looked than actually treat customers right. She also kept mentioning how “it’s not fair to leave this review because we gave you your full deposit back”. That doesn’t mean I didn’t have an awful time living with you as a landlord :).
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