Every review we hold for the Durham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAs a student renting from this company
As a student renting from this company, I've had a positive experience with Jimmy and the Leicester branch, They've been attentive to student-specific needs, ensuring a smooth renting process and addressing concerns promptly. The company's commitment to maintaining student houses reflects in the well-kept properties, creating a conducive living environment. Overall, a reliable choice for student housing with an attentive and effective asset management team.
Consumer · 15 May 2024
Agent replied · 16 June 2024
Thank you so much for sharing your positive experience with us! We're delighted to hear that Jimmy and our Leicester branch have been attentive to your student-specific needs, ensuring a smooth renting process and promptly addressing any concerns that arise. At loc8me, we understand the importance of providing comfortable and well-maintained properties for students, and we're thrilled that you've found our commitment reflected in your living environment. Your feedback motivates us to continue providing reliable and attentive service to all our tenants. If you ever need anything or have any further feedback, please don't hesitate to reach out. We're here to make your student living experience as enjoyable as possible!
★★★★★ 5/5
TrustpilotKelly Kirke amazing
Kelly Kirke the contractor did a brilliant job at my property. Well done to her !
Hojabry · 14 January 2026
Agent replied · 29 May 2026
Hi Hojabry,
We’ll make sure Kelly gets the this feedback! So glad to hear she did such a great job at your property.
Many thanks,
loc8me Team🍊
★★★★★ 5/5
TrustpilotI had a great experience, stress free move-in
I had a great experience with Loc8me. The process of getting to the property I booked was smooth and well-organized. Izzy, who assisted me, brought me directly to the property and provided a clear explanation of all its features. The service was professional and efficient, making the move-in experience stress-free. Overall, I'm very satisfied with their support.
Pujita · 26 September 2024
Agent replied · 23 October 2024
Hi Pujita,Thank you for taking the time to leave us a review! We are pleased to hear that our Izzy from lettings team in Hull provided a positive experience for you; we have passed this feedback straight to the team.Many thanks,loc8me Team🍊
★★★★★ 5/5
TrustpilotChristian was lovely and funny and…
Christian was lovely and funny and helped me get into a nice place and quickly.
Precious · 14 June 2024
Agent replied · 28 August 2024
Hi Precious,Thanks for leaving a great review!We take pride in our speedy contract and signing up process so it’s great that it is recognised!We have passed your feedback to Christian.Many thanks,loc8me Team🍊
★★★★★ 5/5
TrustpilotHouse viewing
All good Ashton was class
George · 21 November 2024
Agent replied · 26 December 2024
Hi George,Thank you for leaving a review! I will make sure to pass your positive words on to Ashton.Many thanks,loc8me Team🍊
★★★★★ 5/5
TrustpilotWe had a viewing with Ella and she was…
We had a viewing with Ella and she was very approachable and friendly !
Gaurav · 27 January 2026
Agent replied · 29 May 2026
Hi Gaurav,
Thanks for the kind words - Great to hear Ella made you feel comfortable during your viewing, we’ll pass this on to her!
Many thanks,
loc8me Team🍊
★★★★★ 5/5
TrustpilotHad Markhim during my viewing at…
Had Markhim during my viewing at Newcastle. He is so nice and attentive showing the property around and giving out all the necessary details if we are ever to be interested. As someone who just moved to the UK recently I appreciate Markhim for his efforts in finding the perfect home for me.
Carlos · 19 November 2024
Agent replied · 26 December 2024
Hi Carlos,Thank you for taking the time to leave this lovely feedback. We will be sure to pass it onto Markhim! We are pleased to you experienced such an informative service throughout your house hunt with us.Many thanks,loc8me Team🍊
★★★★★ 5/5
TrustpilotChristian was very kind and very…
Christian was very kind and very helpful during my room search. Brilliant service.
Kane · 13 July 2024
Agent replied · 28 August 2024
Hey Kane, Thank you for taking the time to leave your review. We are delighted to hear that Christian was able to assist you during your search! We hope you have a pleasant tenancy with us.Kind regards,loc8me
★★★★★ 5/5
TrustpilotMolly has been amazing
Molly has been amazing, really and helpful and ensured a successful move in
Ivié · 13 July 2024
Agent replied · 28 August 2024
Hey Ivié,Thank you for taking the time to leave your review. We are happy to hear that Molly could help you whilst moving in! We will be sure to pass your feedback to her. Kind regards,loc8me
★★★★★ 5/5
TrustpilotLawrence was very informative
Krish · 29 November 2024
Agent replied · 26 December 2024
Hi Krish,Thank you for taking the time to leave this lovely feedback. We will be sure to pass it onto the Laurence! Many thanks,loc8me Team🍊
★★★★★ 5/5
TrustpilotAmazing!
Loc8me has been amazing regarding my tenancy in the past year. They have offered me the chance to rent again with them and have always been attentive to every single request I have had, even if it was an emergency. I especially appreciate the work of property manager Kirsty Black and her ensuring that the common areas are always clean and repaired.
Riyad · 13 June 2024
Agent replied · 28 August 2024
Hi Riyad, Thank you so much for your fantastic review! We are delighted to hear that your experience with loc8me over the past year has been so positive. Our team strives to be attentive and responsive to all requests, and it’s wonderful to know we have met your expectations.Kind regards, loc8me
★★★★★ 5/5
Trustpilotamazing company
it was a long process as i couldn’t find myself a guarantor. however Laurence didn’t stop helping and made sure there was another way for me to get my place. im forever extremely grateful for his help. can someone get Laurence a reward? i wouldn’t absolutely recommend this company AND Laurence 10/10!!
Katilyn · 15 November 2024
Agent replied · 26 December 2024
Hi Katilyn,Thank you for taking the time to leave a review!It's fantastic to know that Laurence has provided such a supportive and timely service. We appreciate your recommendation and kind words and I will ensure this is passed on directly too him.Many thanks,loc8me Team🍊
★★★★★ 5/5
TrustpilotProfessional and Helpful
I had an excellent experience with Loc8me while searching for student accommodation. The team was incredibly helpful and responsive. They provided detailed information about various properties and contract lengths, and they were always available to answer my questions. Despite being out of the country, I could arrange virtual viewings and my brother was able to visit the properties on my behalf.
Devan · 20 June 2024
Agent replied · 28 August 2024
Hi Devan,Thank you for taking the time to leave this lovely feedback. We will be sure to pass it onto the team! We are pleased to hear you received such great service and that we were able to accommodate with viewings with you being overseas.Many thanks,loc8me Team🍊
★★★★★ 5/5
TrustpilotThe workers were very attentive and…
The workers were very attentive and gave us great advice and especially Sian
Amelia · 20 June 2024
Agent replied · 28 August 2024
Hi Amelia, Thank you so much for taking the time to leave us a positive review! We're thrilled to hear that our team was attentive and provided you with great advice. Sian will be particularly pleased to know that her efforts made such a positive impact on your experience. We look forward to welcoming you as a tenant.Kind regards, loc8me
★★★★★ 5/5
TrustpilotHouse Viewing by Kathryn from Loc8me
We had a viewing from Kathryn. She was very approachable, welcoming and friendly. Any questions that we asked were either answered or passed further up to find the answer. As well as the properties we viewed, she was helpful in searching for other properties within our requirements and booked us in for a second viewing. Overall a very positive and helpful experience.
Evie · 30 May 2024
Agent replied · 16 June 2024
Hey Evie, Thank you so much for taking the time to share your experience with Kathryn. We are delighted to hear that she made such a positive impression during your property viewing.Kind regards, Siobhan - Branch Manager
★★★★★ 5/5
TrustpilotLiv Crawley was excellent and…
Liv Crawley was excellent and efficient! We found a house asap and she was really helpful with all our questions!
Hi · 29 January 2024
Agent replied · 16 June 2024
We appreciate your thoughtful review. Thank youfor taking the time to share your positivefeedback with us!
★★★★★ 5/5
Trustpilotvery helpful
It was a very good experience, Cynthia helped with everything. it was a struggle at times to figure out the contract but when I needed help she extended the deadline, helped me every step of the way and kept me updated through out. Would recommend to any student that needs an accommodation. I can’t wait to move in!
Theresa · 2 August 2024
Agent replied · 28 August 2024
Hey Theresa, Thank you for taking the time to leave your feedback. It's great to hear that Cynthia was able to assist you during the contract stage of your accommodation search! We look forward to welcoming you to your new home in the near future. Kind regards,loc8me
★★★★★ 5/5
TrustpilotErnest is honest & has excellent…
Ernest is honest & has excellent communication. Great person to work alongside
Sohail · 28 June 2024
Agent replied · 28 August 2024
Hi Sohail,It is great to hear that Ernest has created a great impression and relationship to move forward in working along side eachother!Many thanks,loc8me Team🍊
★★★★★ 1/5
TrustpilotErroneous letting agency that fail to deliver
Being a landlord using Loc8me as a letting agency has been a series of horrible experience. They overcharged me for utilities, council tax and I was made to pay for a barrage of repairs and bills the moment I took over the property. Many things begin to “break down” and contractors get engaged by the company to start doing repair works on my properties, without any proper quotation from the vendor. It feels like that the letting agency take a cut from whatever the vendors bill me. They are already taking a cut of the tenant rent. They were consistently representing the interest of the vendors they engaged. I would assume the company would represent my interest since they take a cut from rental collected. Most repair work in the properties were done without any proof of work being carried out. No picture was shown before and after the work. Such pictures has to be requested for. When pictures were shown, time stamping were missing. When asked about having the time stamps, it was added on later. Even the quotations provided were erroneous and I had to check and verified the cost and the specifications of the replacement. On one instant, my boiler has to be changed and I was told it was 30KW boiler but after I checked and verify, it came back to be a 35KW boiler. This is absolutely unprofessional. This was just one of the many errors that was made over the last 4-5 months. Calling up the head office was incredibly bad. Poor customer service and was keen to just put down the phone and pass on the issue to someone. I also told the team in Hull to take my feedback as an opportunity to level up and update their customer service experience. I think this falls on deaf ears and I hope having this review will help them to improve their service in the months to come and I will be happy to update on their progress.
Scottz · 20 December 2024
★★★★★ 5/5
TrustpilotFantastic to work with!
Fantastic to work with!Kaitlin Cross is a pleasure to work with. Always polite, efficient and extremely helpful. Many thanks!
Nick · 23 January 2024
Agent replied · 16 June 2024
Hi Nick, we appreciate your thoughtful review. Thank you for taking the time to share your positivefeedback with us! We'll be sure to let Kaitlin know.
★★★★★ 5/5
TrustpilotGood customer service
Eve was so lovely and helpful throughout the process. No complaints! :)
Marie · 8 June 2024
Agent replied · 28 August 2024
Thank you for your feedback Marie, this will be passed on to our team. We are glad to hear you had such a positive impression from Eve!Kind regards, loc8me
★★★★★ 5/5
TrustpilotGreat Viewing Experience
Have recently been looking for student accommodation which has been a struggle, I found loc8me and was in contact with Lewis, he couldn’t have been more helpful. He was able to answer all my questions about the viewings. Couldn't recommend him enough as I’ve now found some accommodation.
Ollie · 17 December 2024
Agent replied · 26 December 2024
Hi Ollie,Thank you so much for your fantastic review! We are delighted to hear that your experience with loc8me has been so positive. Our team strives to be attentive and responsive to all requests, and it’s wonderful to know we have met your expectations. I will make sure to pass on your feedback to Lewis!Many thanks,loc8me Team🍊
★★★★★ 5/5
TrustpilotAmy was super helpful during my…
Amy was super helpful during my viewing. Thanks a lot Amy!
Lidia · 25 June 2024
Agent replied · 28 August 2024
Hi Lidia,Thank you for leaving a review and sharing your viewing experience with us! This will be forwarded on to Amy and the Nottingham Team.Many thanks,loc8me Team🍊
★★★★★ 5/5
TrustpilotWent to visit 2 properties yesterday…
Went to visit 2 properties yesterday with Amy in Nottingham couldn’t ask for a better person to show me round answer all my questions an gave me all the information needed so down to earth and chatty would definitely recommend her to anyone looking at house sharing both properties were amazing clean quiet big rooms and kitchen space.
Kacey · 3 July 2024
Agent replied · 28 August 2024
Hi Kacey,Thank you for taking the time to leave your review! We are pleased to hear that Amy from the lettings team in Nottingham provided a positive experience for you; we have passed this feedback straight to her!Many thanks,loc8me Team🍊
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