Trusted Agent profile · Durham
★★★★★
650 reviews across 1 platform
85 New Elvet, Durham, DH1 3AQ
loc8me's office in Durham, at 85 New Elvet, is rated 4.3 out of 5 across 650 reviews on 1 platform. See how it compares with other estate agents in Durham.
Every review we hold for the Durham office, from every platform, shown as written. First names only.
5/5
TrustpilotThe experience of finding a house is…
The experience of finding a house is perfect. Markhim compared the houses and helped us to choose. Really responsible and friendly.
Hi Jiawei,Thank you for taking the time to leave this lovely feedback. We will be sure to pass it onto the team! We are pleased to hear you received such great service and that Markhim in particular has been helpful throughout the search for your new home!Many thanks,loc8me Team🍊
5/5
TrustpilotViewings with Laurence
Had 2 viewings with Laurence and he was great. Very informative about the property and answered all my questions. Thanks mate
Hi Max,Thank you for taking the time to leave your review! We are pleased to hear that Laurence provided a positive viewing experience for you; we have passed this feedback straight to the team!Many thanks,loc8me Team🍊
5/5
TrustpilotThese guys were fantastic
These guys were fantastic! Even though I didn't end up signing the contract with them they were extremely supportive and understanding. Best agents in Bristol I have dealt with so far. Highly recommend.
Hi Rowan, Thank you for the feedback, this will be sure to be passed onto the team! We are glad to hear that you were exceptionally happy with our service.Kind regards, loc8me
5/5
TrustpilotFreya was amazing <3
Excellent customer service. When I had questions, Freya would immediately help and was so polite :)Made what I thought would be a stressful situation but was actually a relaxing and simple experience
Hey Isobel, We want to thank you for leaving your review, your feedback will be passed onto the team! Kind regards, loc8me
1/5
TrustpilotDon’t notify of viewings or move in
Don’t notify of viewings or move in. Breach contract. Are all basically 12 year olds who know nothing at all and take ages to do anything and are generally argumentative and unhelpful. ABSOLUTELY AWFUL, AVOID
Hi Ellie, I tried to call today with regards to your tenancy, I'd like to discuss your comments in more detail. If you can give me a call on 0115 6713 808 I'd be happy to discuss this with you.Many thanks,Fern
1/5
TrustpilotDO NOT RENT WITH LOC8ME.
DO NOT RENT WITH LOC8ME.FYI - the staff members also post fake positive reviews to counteract the bad ones, and just reply with automated responses and no follow up for bad reviews, so bear that in mind.Honestly a complete shambles of a company… The way they treat their tenants is shameful and they seem to lack basic interest for anything regarding their job-roles. The office is basically completely student run, so every time you call you speak to a different person and nobody ever knows how to help or even answer basic questions.They require mid-tenancy inspections, whereby they schedule an appointment to visit and inspect the property. This is now the fifth time they have scheduled this appointment and failed to turn up. Not only that, but they don’t let you know they are cancelling either, so unless you call them yourselves and specifically ask if they are still coming, they just don’t show up. It is appalling how completely unprofessional and disrespectful they are. What is the point in asking tenants for a suitable appointment date if you then just completely ignore this and don’t bother coming anyway, especially when tenants have taken time out of the day to be there for the appointment. Also, despite having scheduled appointments and it being written in the contract that they must inform you 24 hours beforehand and have your consent, they still entered our property, which is a complete breach of contract, and quite frankly illegal.Also, if you have any issues with maintenance in the house, it takes over 2 weeks for them to respond, and even then ,you have the same issue where it is completely your responsibility to chase them for updates on when it will be sorted. They completely keep you out of the loop and think it is acceptable to just do what they please, without considering how it affects other people. Good luck getting your deposit back too, because they will find any tiny fault in order to keep hold of your money.
5/5
TrustpilotClear communications and excellent…
Clear communications and excellent staff, as a landlord these are important issues and I would be very happy to recommend your services
Hi Peter,Thank you for taking the time to leave a review! We are pleased to hear that as a landlord you are happy with the services provided and we appreciate your recommendation.Many thanks,loc8me Team🍊
4/5
TrustpilotGood viewing experince
I liked the flat that I was helped to view. I loved the experience that Eve helped me with. She made it comfortable for me and we checked 2 flats.
Hi Soumi,Thank you for leaving such kind words about Eve, we will make sure she receives this feedback! We hope you enjoy your tenancy with us.Many thanks,loc8me Team🍊
5/5
TrustpilotHouse viewing
We had a house viewing with Laurence today who was friendly and welcoming very informative. We are very happy with our experience today
Hi Charlotte,It's fantastic to know that Laurence, provided such an informative and friendly service. We appreciate your kind words - they will most definitely be passed on!Many thanks,loc8me Team🍊
5/5
TrustpilotWe had a great viewing with Freya who…
We had a great viewing with Freya who answered all our questions and we proceeded with the property post viewing.
Hi Eleanor,Thank you for taking the time to share your positive experience with Freya - I will make sure this is passed on to her and we hope you enjoy your tenancy with us!Many thanks,loc8me Team🍊
5/5
TrustpilotThe house is beautiful and really nice…
The house is beautiful and really nice and clean, great experience thoroughly enjoyed a smooth process, thanks to ash
Hi Amelia,Thank you for sharing your experience! It means a lot to us that you're happy with our service throughout your house hunt, and we truly appreciate your support. Your feedback will be passed on to Ash.Many thanks,loc8me Team🍊
5/5
TrustpilotVery great visit experience
Very great visit experience! Markhim answered all our questions very patiently, I learned more about the house with his introduction!
Hi Gene,It's amazing to hear you've had a great experience with loc8me during your house hunt and that Markhim specifically has been super helpful and informative throughout - We will ensure to pass on your positive feedback!Many thanks,loc8me Team🍊
5/5
TrustpilotAppreciation for markhim
I am grateful to markhim. He is very patient and friendly. Gave me a lot of advice when I was choosing.
Thank you so much for taking the time to leave your review! We're happy to hear that Markhim was patient and friendly, we hope you have a great stay with us.Kind regards, loc8me
5/5
TrustpilotGreat and honest showing
Laurence gave us a really great and honest showing in Manchester, felt really personal and understanding of us. Very helpful.
Hi Maisie,Thank you for taking the time to leave your review! We are pleased to hear that Laurence from our lettings team in Manchester provided a positive on your viewing; we have passed this feedback straight on!Many thanks,loc8me Team🍊
5/5
TrustpilotHad a lovely viewing recently shown…
Had a lovely viewing recently shown round some good houses with kind people. The names were Finn and Caitlin.
Hi Charlotte,It's fantastic to know that Finn and Caitlin, from the Loughborough lettings team, provided such a positive experience on your viewings. We appreciate your kind words and I will pass this on to the team!Many thanks,loc8me Team🍊
5/5
TrustpilotKay and Markhim are very conscientious…
Kay and Markhim are very conscientious and explain details about appartement carefully. The whole experience is pretty good.
Hi Jenny,Thank you for taking the time to leave your review! We're pleased to hear that Kay and Markhim has been quick to assist you; we have passed this feedback directly to them.Many thanks,loc8me Team🍊
5/5
TrustpilotDown to earth tour guide who gave…
Down to earth tour guide who gave practical, useful insights and wasn't afraid to tell it how it is
Hi Lewis,Thank you for leaving such kind words - Our team strive to be informative and accommodating so it is great this is recognised!Many thanks,loc8me Team🍊
5/5
TrustpilotMarkhim provided a great experience…
Markhim provided a great experience with the viewing and was very friendly.Really knew his stuff and answered all questions well.
Hey Haadi, Thank you for sharing your experience! We're delighted to hear that Markhim provided a positive viewing. We will be sure to pass this feedback to the Durham team.Kind regards,loc8me
5/5
TrustpilotVisited the agency today and did a…
Visited the agency today and did a great viewing with Freya in Durham. Seems like a great company!
Hi Othman,We appreciate you sharing your positive viewing experience with Freya - I will make sure to pass on the feedback!Many thanks,loc8me Team🍊
5/5
TrustpilotEMMA (birmingham)
Met Emma while in Birmingham repairing a roofing on a property she manages Was a very pleasant lady and hope to work with you again in the future Thanks
Hi Lee,It is lovely to hear that you had a positive experience with our brilliant team member Emma - We appreciate you taking time to leave us a review and hope to work with you again!Thank you,loc8me Team🍊
2/5
TrustpilotDissatisfaction with Loc8me
Almost been in a Loc8me property for 12 months and faced many issues. Mould in bedrooms which ruined my clothes, frequent power cuts and extremely long waits on maintenance claims.
Hi Missy, Thank you for reaching out about your experience with loc8me. We are unable to locate which city this review relates to through the name provided. Please can you reach out to hello@loc8me.co.uk; we are keen to investigate and resolve any issues that you have experienced. Kind Regards, loc8me
4/5
TrustpilotGood experience so far
Emma, you are a great property manager for The Bywater House ( Birmingham) and I appreciate your swift responses in handling any issues I have had. Thank you.
Hi Faustine,Thank you for your kind words and highlighting Emmas excellent communication and efficiency in resolving any issues. I will ensure to forward this on to her🧡Thank you,loc8me Team
5/5
TrustpilotVirtual Viewing
Amy took me through a virtual viewing for a property I was interested in, she was very helpful and took the time to answer any questions I had!
Hi Saam,Thanks for taking the time to leave the review, we appreciate your feedback. This will be passed on directly to Amy!Many thanks,loc8me Team🍊
4/5
TrustpilotI am very satisfied with the service…
I am very satisfied with the service provided by Rachel and Phil at Loc8me in Durham.Emails are always answered and problems are dealt with quickly.Keep it up !
Hi Jon,Thanks for your kind words!We are glad to hear that Rachel and Phil deal with queries in a quick manner!Kind regards, loc8me
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