Trusted Agent profile · Durham City
★★★★★
446 reviews across 2 platforms
3B, Old Elvet, Durham City, DH1 3HL
Part of Dowen, see every office.
Dowen's office in Durham City, at 3B, is rated 4.7 out of 5 across 446 reviews on two platforms, including 393 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Dowen, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Durham City office, from every platform, shown as written. First names only.
5/5
GoogleCannot be happier with the service from Caroline assisting us along the way. Thank you would definitely recommend.
Thank you Lucy for taking the time to write this wonderful review and award us 5 stars. Warmest Regards - John Nicholson - Managing Director.
5/5
GoogleVery proficient throughout. I was kept informed of any changes or potential hurdles without feeling hassled. I’d definitely recommend Dowens and Mandy.
5/5
GoogleDowen were very helpful and friendly in renting out my house and with any queries I had. Good communication and expertise. Would recommend. Dawn was especially helpful.
5/5
GoogleDowen managed to get a viewing at very short notice whilst we were up in the area. They were very helpful and we have agreed a purchase.
Thank you for taking the time to write this review and award us 5 stars. Best of luck with your purchase. John Nicholson - Managing Director.
5/5
GoogleI've just rented a property through Dowen and it's been a breeze. It was a quick and relatively easy process to book a viewing, pay a holding deposit, and then submit the application form and all of it has been dealt with professionally by Dawn. If I had any queries she responded to my emails quickly and was very friendly and helpful whenever I spoke to her. Would recommend.
5/5
GoogleFirst time buyer and was helped brilliantly by the staff, especially Sally. Kept me informed of all developments. Couldn't have done any more to help.
5/5
GoogleAnother tenant found by Dawn within a week of the property becoming available for rent. Very professional lady and prospective tenants carefully vetted and selected in line with my requirements. Painless process from start to finish. Thanks again Dawn.
Stephen. Thank you for this review. Dawn is delighted. Your custom is warmly appreciated. Denis Dowen - Managing Director
5/5
GoogleAbsolutely fantastic service from all the team very helpful thank you so much for everything
Thank you, Audrey, I can't thank you enough for your amazing comments, recommendation, business and 5 stars. Warmest Regards - John Nicholson - Managing Director.
5/5
GoogleWould definitely reiterate the positive comments already posted regarding Mandy. She was a huge help during the process, highly professional and every query we had regarding our sale was answered. Very helpful and would definitely recommend! Thank you!!
Chris. Thank you for taking the time to write your excellent 5 STAR REVIEW. I’m delighted to see that we lived up to our commitment to the delivery of great customer service. Denis Dowen - Managing Director
4/5
GoogleMandy was an absolute star, always forthcoming with info and updates. brilliant service all round. thanks guys :)
5/5
GoogleHad a tenant for my house within a week of putting it on market. Any questions i had were answered expediently by Dawn who dealt with everything very efficiently and kept me up to date with whole process.
Many thanks for posting a great review, Kevin. I know Dawn will be delighted. Thank you for your valuable custom. Denis Dowen - Managing Director
5/5
GoogleGreat customer service especially from Jennifer and Mandy they kept me updated and were very friendly and helpful from start to finish.PositiveResponsiveness, Professionalism
Kayleigh, thank you for taking the time to write this lovely review and award us 5 stars. Mandy and Jennifer are a credit to the profession, I for one are lucky to have them. Best of luck moving forward. Warmest Regards - John Nicholson - Managing Director.
5/5
TrustpilotExcellent professional service
Excellent service from Alison . Friendly efficient manner. Very organised and our move went smoothly. We liked the fact that follow up telephone calls were made to double check our satisfaction and any issues resolved .
5/5
GoogleA pleasant company to deal with, Mandy was very efficient and friendly every step of the way
5/5
GoogleGreat service from Mandy during our sale. Mandy was extremely supportive, informative and eager to push our sale through!
5/5
GoogleGreat staff, they were of great help when I rented there.
Thank you for taking the time to write this wonderful review Lydia and award us 5 stars. We appreciate you taking the time, this helps support your local business. Warmest Regards - John Nicholson - Managing Director.
5/5
GoogleDawn was very helpful in finding a tenant for my property - a quick, efficient service. Many thanks!
5/5
GoogleThanks so much for your help n great text message to me, easy for me im deaf, great help Shirley king
Thank you Shirley for awarding us 5 stars. This helps promote and support your local agent. I really appreciate your time and business. Warmest Regards - John Nicholson - Managing Director.
5/5
GoogleExcellent support form Sarah in the Durham office - ultimate professional service; always goes above and beyond. Highly recommend this company.
Thank you for taking the time to post your 5 STAR REVIEW. John Nicholson - Managing Director
5/5
GoogleJennifer adamson was excellent in the sale of our house. It was a difficult sale for various reasons. The communication and efficiency was excellent throughout the process
Bhavan, thank you for taking the time to write this great review and award us 5 stars. I am so pleased you received the 5 star service that we are renowned for. Best of luck moving forward. Warmest Regards - John Nicholson - Managing Director.
4/5
GoogleHelpful and knowledgeable about the market in the area.
Thank you, John for taking the time to award us 4 stars and for your kinds words. Next time we deal with you we will do our very best to be 5 stars. Warmest Regards - John Nicholson - Managing Director.
5/5
GoogleGreat service very efficient would recommend without a doubt
Thank you, Nicola for taking the time to write those kind words, recommendation and 5 stars. Warmest Regards - John Nicholson - Managing Director.
5/5
GoogleFriendly and super-efficient. Everyone I've dealt with- most recently, Sarah- has been helpful, clear, decisive...what more could you want?
Gavin, thank you for taking time to review the SUPER DURHAM CITY BRANCH and award the team 5 stars. I have to agree what more do you want! Sarah is an experienced agent with customer services her core value. Thank you again. Warmest Regards - John Nicholson - Managing Director
5/5
GoogleWe have recently purchased a property from Dowen, and they were very helpful during this process, especially when things had stalled, they contacted the seller and urged her to contact her solicitor.
Thank you for your review Farrah. Denis Dowen - Managing Director
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Dowen, Durham City won Gold.
