Trusted Agent profile · Durham City
★★★★★
418 reviews across 2 platforms
3B, Old Elvet, Durham City, DH1 3HL
Dowen's office in Durham City, at 3B, is rated 4.7 out of 5 across 418 reviews on two platforms, including 365 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Dowen, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Durham City office, from every platform, shown as written. First names only.
5/5
GoogleVery good service from all the staff
PM, Thank you for taking the time to award us 5 stars. We appreciate you making this effort that helps support your local business, on behalf of the Dowen Durham City Team, thank you! Warmest Regards - John Nicholson - Managing Director.
5/5
GoogleReally easy and reliable service we delt with Sally who really helped us and is polite and efficient would definitely recommend
Andrew, many thanks for taking time to post this review. Sally is an excellent estate agent and part of fantastic team at Dowen Durham. Denis Dowen - Managing Director
5/5
Googleas a seller, great service from Dowens. Mandy in particular went the extra mile helping with the sale!
Peter, I was delighted to r4ad your review. Thank you for selling with Dowen Durham. Denis Dowen - Managing Director
5/5
GoogleDowen have been great - friendly and professional. Lettings co-ordinator Dawn a pleasure to work with.
Lucy, it was a pleasure for me to read your review, in relation to Dowen Durham and Dawn Teggert, who I’m sure you’ll agree is a star. Denis Dowen - Managing Director
5/5
GoogleI have both bought and let properties through this firm for over seven years and have always found them to be helpful, informative and professional in all dealings with them. This is critical for me as I live in West London so some 300 miles from the properties owned.
4/5
TrustpilotExcellent
The are great..was satisfied with their services.. most especially jean pool she is such a nice woman .
5/5
TrustpilotI do not have the perfect word to…
I do not have the perfect word to describe your excellence, it’s up notch
5/5
GoogleDawn and Dowen were excellent at every stage of the process, from making initial arrangements to picking up the keys to answering our questions after we moved in - very friendly to deal with too.
5/5
GoogleDawn from the Durham office has been great. Helped us find a suitable tenant and then provided all of the support and information we needed. From my experience I would not hesitate to recommend Dowen at Durham.
5/5
GoogleI would definitely recommend using the Durham branch. The staff are very professional and very friendly. I received great service and would use them again in the future. Sue :)
5/5
GoogleRating only, no written review.
Dear Maris, Thank you so much for the 5‑star rating! ⭐ We truly appreciate you taking the time to support us, even without leaving a comment. Your positive feedback means a lot to our team, and we’re delighted to know you had a great experience. If there’s ever anything more we can do for you, we’re always here to help! Warmest Regards John Nicholson Managing Director
4/5
GoogleMandy @dowen was excellent proffesional and down to earth. Worked for benefit of both myself and sellers. I would reccomend.
5/5
GoogleHad no problems when purchasing this house. Kept up to date by Mandy by phone and email.
5/5
GoogleA first rate service from Mandy. Her expertise and professionalism supported us through a very complicated purchase!
5/5
Googlevery professional company in all respects They rented out my two properties within two weeks of completion , great service. highly recommend.
5/5
GoogleReally helpful and friendly service, especially from Thomas. Nothing too much trouble and always able to offer good advice. Much appreciated.
5/5
GoogleVery professional and very friendly,kept me updated at all times. Would definitely recommend and use them again. Thanks
5/5
GoogleExcellent service from Sally at Dowen, always keeps me up to date.
5/5
GoogleFirst class service
Dear Paul, Thank you so much for the 5-star review! We're thrilled to hear you received first-class service, it means a lot to us. Looking forward to serving you again soon! Warmest Regards John Nicholson Managing Director
5/5
GoogleHighly recommend
Dear Calvin, Thank you for the 5-star review and recommendation! We really appreciate your support. Warmest Regards John Nicholson Managing Director
4/5
GoogleWas happy with the good service provided.
1/5
Trustpilotrude and abusive
5/5
GoogleRating only, no written review.
Dear Zuhra, Thank you for your 5-star review! As Managing Director, I truly appreciate your … More
5/5
GoogleRating only, no written review.
Dear Victoria, Thank you so much for the 5-star rating! We're thrilled to know you had a great experience. Your support means the world to us, and we look forward to serving you again soon! Warmest Regards John Nicholson Managing Director Dowens
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Dowen, Durham City won Gold.
