Trusted Agent profile · Durham City
★★★★★
418 reviews across 2 platforms
3B, Old Elvet, Durham City, DH1 3HL
Dowen's office in Durham City, at 3B, is rated 4.7 out of 5 across 418 reviews on two platforms, including 365 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Dowen, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Durham City office, from every platform, shown as written. First names only.
5/5
GoogleAlways polite, helpful, responsive to any contacts or questions and willing to progress our particular house purchase with vendor and solicitors. Thank you.
Thank you, Chris for your wonderful comments, recommendation and 5 stars. We wish you the very best in your new home. Warmest Regards - John Nicholson - Managing Director.
5/5
GoogleAs a tenant I have received a great service from Dowen, the staff in particular Dawn is very helpful and friendly and is prompt to sort out/answer any queries. Would defiantly recommend!
5/5
GoogleQuick, efficient and friendly. Smooth from start to finish and on hand to answer any questions
We appreciate your fantastic 5-star review! It's wonderful to hear that you found our service quick, efficient, and friendly. Providing a smooth and hassle-free experience for our customers is one of our top priorities, and we're delighted to know that we met your expectations. If you ever have more questions or need assistance in the future, please feel free to reach out. Your satisfaction is our motivation, and we can't wait to serve you again. Thank you for your support! Warmest Regards John Nicholso Managing Director
5/5
GoogleI spoke to a lady called Stephanie, she was very polite and helpful in assisting me with what I needed to know. Would definitely recommend. Thank you for your patience with me
Natasha, thank you for this wonderful review and for awarding us 5 stars. Stephanie is new to the team but is quickly proving to be an excellent addition to the Dowen Family. Thank you again. Warmest Regards - John Nicholson - Managing Director.
4/5
GoogleTop marks to Team DOWEN in every aspect of their work. The courtesy, professionalism, knowledge and advice they displayed were second to none. Following the sale of our house nothing was too much trouble when 'tying up the loose ends'. Many thanks once again!
Your great review of Team Dowen Durham is much appreciated Mary. Thank you. Denis Dowen - Managing Director
5/5
GoogleCannot be happier with the service from Caroline assisting us along the way. Thank you would definitely recommend.
Thank you Lucy for taking the time to write this wonderful review and award us 5 stars. Warmest Regards - John Nicholson - Managing Director.
5/5
GoogleVery proficient throughout. I was kept informed of any changes or potential hurdles without feeling hassled. I’d definitely recommend Dowens and Mandy.
5/5
GoogleDowen were very helpful and friendly in renting out my house and with any queries I had. Good communication and expertise. Would recommend. Dawn was especially helpful.
5/5
GoogleDowen managed to get a viewing at very short notice whilst we were up in the area. They were very helpful and we have agreed a purchase.
Thank you for taking the time to write this review and award us 5 stars. Best of luck with your purchase. John Nicholson - Managing Director.
5/5
GoogleI've just rented a property through Dowen and it's been a breeze. It was a quick and relatively easy process to book a viewing, pay a holding deposit, and then submit the application form and all of it has been dealt with professionally by Dawn. If I had any queries she responded to my emails quickly and was very friendly and helpful whenever I spoke to her. Would recommend.
5/5
GoogleFirst time buyer and was helped brilliantly by the staff, especially Sally. Kept me informed of all developments. Couldn't have done any more to help.
5/5
TrustpilotThankyou Alison, Sedgefield Branch
Alison from the Sedgefield branch was amazing and so helpful when i came to finding myself a property, viewing it and getting everything in order. She kept in contact the whole process and couldnt have asked for any more help.Highly recommended.Thanks again.Gary
5/5
GoogleAnother tenant found by Dawn within a week of the property becoming available for rent. Very professional lady and prospective tenants carefully vetted and selected in line with my requirements. Painless process from start to finish. Thanks again Dawn.
Stephen. Thank you for this review. Dawn is delighted. Your custom is warmly appreciated. Denis Dowen - Managing Director
5/5
GoogleAbsolutely fantastic service from all the team very helpful thank you so much for everything
Thank you, Audrey, I can't thank you enough for your amazing comments, recommendation, business and 5 stars. Warmest Regards - John Nicholson - Managing Director.
5/5
GoogleWould definitely reiterate the positive comments already posted regarding Mandy. She was a huge help during the process, highly professional and every query we had regarding our sale was answered. Very helpful and would definitely recommend! Thank you!!
Chris. Thank you for taking the time to write your excellent 5 STAR REVIEW. I’m delighted to see that we lived up to our commitment to the delivery of great customer service. Denis Dowen - Managing Director
4/5
GoogleMandy was an absolute star, always forthcoming with info and updates. brilliant service all round. thanks guys :)
5/5
GoogleHad a tenant for my house within a week of putting it on market. Any questions i had were answered expediently by Dawn who dealt with everything very efficiently and kept me up to date with whole process.
Many thanks for posting a great review, Kevin. I know Dawn will be delighted. Thank you for your valuable custom. Denis Dowen - Managing Director
5/5
GoogleGreat customer service especially from Jennifer and Mandy they kept me updated and were very friendly and helpful from start to finish.PositiveResponsiveness, Professionalism
Kayleigh, thank you for taking the time to write this lovely review and award us 5 stars. Mandy and Jennifer are a credit to the profession, I for one are lucky to have them. Best of luck moving forward. Warmest Regards - John Nicholson - Managing Director.
5/5
TrustpilotExcellent professional service
Excellent service from Alison . Friendly efficient manner. Very organised and our move went smoothly. We liked the fact that follow up telephone calls were made to double check our satisfaction and any issues resolved .
5/5
GoogleA pleasant company to deal with, Mandy was very efficient and friendly every step of the way
5/5
GoogleGreat service from Mandy during our sale. Mandy was extremely supportive, informative and eager to push our sale through!
5/5
GoogleGreat staff, they were of great help when I rented there.
Thank you for taking the time to write this wonderful review Lydia and award us 5 stars. We appreciate you taking the time, this helps support your local business. Warmest Regards - John Nicholson - Managing Director.
5/5
GoogleThanks so much for your help n great text message to me, easy for me im deaf, great help Shirley king
Thank you Shirley for awarding us 5 stars. This helps promote and support your local agent. I really appreciate your time and business. Warmest Regards - John Nicholson - Managing Director.
5/5
GoogleExcellent support form Sarah in the Durham office - ultimate professional service; always goes above and beyond. Highly recommend this company.
Thank you for taking the time to post your 5 STAR REVIEW. John Nicholson - Managing Director
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Dowen, Durham City won Gold.
