Trusted Agent profile · Durham City
★★★★★
446 reviews across 2 platforms
3B, Old Elvet, Durham City, DH1 3HL
Part of Dowen, see every office.
Dowen's office in Durham City, at 3B, is rated 4.7 out of 5 across 446 reviews on two platforms, including 393 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Dowen hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Durham City.
The Trusted Agent 2026 results for Dowen, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Durham City office, from every platform, shown as written. First names only.
1/5
TrustpilotStaff were polite until we got a buyer…
Staff were polite until we got a buyer for our house and then it felt like they were suddenly 'team buyer' and disregarded what was best for us as sellers when it came to negotiations, I think this was because buyers wanted to complete earlier than we did and Dowens just want their commission asap. Also found the call handlers to be quite patronising at times. Wouldn't recommend from a Sellers' perspective.
5/5
GoogleA great buying experience from Dowens. Sally kept me informed and up to date with my purchase.
Great to see we did you proud, Carole. Thank you for being a Dowen customer. Denis Dowen - Managing Director
1/5
TrustpilotWaste of time
Waste of time, I explained my situation to them from the beginning, a cash purchaser from abroad I would not be able to view the property, after the deadline they informed me my offer had not been forwarded because I hadn't viewed the property. Avoid.
5/5
GoogleWe were new in this country and Dawn helped us in every way possible within her limits to rent the house we wanted and now we really love this house. Very professional, humble, kept everything simple and straightforward. Thank you Dawn for everything you did for us. Cheers.
5/5
GoogleReally helpful staff always just a phone call away would highly recommend them
Dear Lyn, Thank you for your wonderful 5-star review! We're so pleased to hear that our team was always there to help and just a phone call away when needed. Your recommendation means a lot to us, and it was our pleasure to assist you. Thanks again for your kind words! 😊 Warmest Regards John Nicholson Managing Director
5/5
GoogleJust bought a house from them and the service was professional from start to finish. I would recommend them both as a buyer and a seller, because they kept me in check and chased me when I was slacking!
Thank you, Casper for your wonderful comments, recommendation and 5 stars. We thank you for the business and wish you the very best. Warmest Regards - John Nicholson - Managing Director.
5/5
GoogleI have been liaising with Sarah Stockell from Dowen Estate Agents for the past year and have found all dealings to be pleasant, professional and extremely efficient. I look forward to conducting further business with Sarah and the firm.
Thank you, Sarah, I can't thank you enough for your amazing comments, recommendation, business and 5 stars. Warmest Regards - John Nicholson - Managing Director.
5/5
GoogleA very helpful service and a determination to conclude a sale despite various complications outside of their control. Dowans respect you as a client and not as a number. All of the staff I encountered were very friendly and in my particular case Sally and Thomas were superb.
5/5
GoogleLovely people - friendly, helpful and extremely efficient. I recommend Dowen Estate Agents wholeheartedly and am really grateful to them for making the whole potentially difficult process of selling a house as smooth and ‘pain free’ as possible.
I can't thank you enough, Hilary for your amazing comments, recommendation, business and 5 stars. Warmest Regards - John Nicholson - Managing Director.
5/5
GoogleI would definitely recommend Dowens at Durham - very professional, responsive, knowledgeable and supportive right the way through the whole sale. Mandy was a total star and helped keep things easier and smoother for a typical selling / moving house experience.
5/5
GoogleThe nicestest, friendliest and clearest estate agents I've come across. I've so far been throughly supported through out my house buying process. I walk away from the office talking about how amazing and loavly everyone is there.
Thank you Dan for this wonderful review, I appreciate you taking the time write those kinds words and award us 5 stars. Warmest Regards - John Nicholson - Managing Director.
5/5
Googlewe had a great professional service from Dowens Estate Agents who kept us fully informed at every corner & the whole team were always at hand for any advice, a special mention must go to Jennifer who guided us through our different changes with total knowledge & calmness, thank you. Phyllis & MalcolmPositiveQuality
Phyllis & Malcolm, thank you for taking the time to award us 5 stars and write this lovely review. Great start to the week, the Durham are a credit to the firm and are a joy to work with. Jennifer I am sure will be very happy for her special mention. Thank you again, best wishes - John Nicholson - Managing Director.
5/5
GoogleI would definitely recommend Dowens at Durham - very professional, responsive, knowledgeable and supportive right the way through the whole sale. Mandy was a total star and helped keep things easier and smoother for a typical selling / moving house experience.
5/5
GoogleReally fabulous experience with Dowen - incredibly helpful, supportive and diligent throughout the whole buying process!
Dear Ellie, Thank you so much for your glowing review! We’re thrilled to hear that you had such a fabulous experience with us. Our team strives to be as helpful, supportive, and diligent as possible, and it’s wonderful to know that we were able to make your buying process a positive one. If you ever need anything in the future, don’t hesitate to reach out, we’re here for you! Enjoy your new home! 🌟 Warmest Regards John Nicholson Managing Director
5/5
GoogleDell and the Team at Dowen has been amazing past week in assisting with the purchase of a new property, appreciate their assistance throughout and continued support - making the process simple, effortless and always being transparent and honest throughout. Great work 👍PositiveResponsiveness, Quality, Professionalism, Value
Andrew, thank you for taking the time to write this wonderful review. I am very happy the Bishop Auckland branch, in particular Dell have provided the 5 star service I expect. Best of luck with the purchase. Warmest Regards - John Nicholson - Managing Director.
5/5
GoogleI recently purchased a property through Dowen Durham and could not have asked for a better service. Mandy in particular was always on hand to answer any queries or provide advice. The service provided went above and beyond and I would definitely recommend them for anyone looking to sell or purchase.PositiveResponsiveness, Professionalism
Rachael, thank you for this wonderful review. Mandy is a credit to the firm and always endeavours to deliver 5 star service. Best of luck in your new home. Thank you again for awarding us 5 stars. Warmest Regards - John Nicholson
5/5
GoogleI recently purchased a property through Dowen Durham and could not have asked for a better service. Mandy in particular was always on hand to answer any queries or provide advice. The service provided went above and beyond and I would definitely recommend them for anyone looking to sell or purchase.PositiveResponsiveness, Professionalism
Rachael, thank you for this wonderful review. Mandy is a credit to the firm and always endeavours to deliver 5 star service. Best of luck in your new home. Thank you again for awarding us 5 stars. Warmest Regards - John Nicholson
5/5
TrustpilotVery helpfull from the beginning isobel…
Very helpfull from the beginning isobel made everything nice n easy to move in and there always quick to fix a problem if u have any
5/5
GoogleEverything Dowen staff did from my first contact with them to the completion of the sale was first class , professional, friendly, explanatory and along with regular updates made me very pleased I chose them to market the property. Thank you to all the team.
Thank you Paul for this excellent review and 5 stars. Thank you for your business. Warmest Regards - John Nicholson - Managing Director.
5/5
GoogleI have had dealings with dowen several times over the years as a customer and also on a business level. I have always received high quality customer service and professionalism and I would recommend to anyone looking for an estate agent in the durham area
Thank you for taking the time review and award Dowen Durham 5 stars. Warmest Regards - John Nicholson - Managing Director.
5/5
GoogleMy wife and I have rented with Dowen whilst searching for a property to buy. Caroline, the agent we have dealt with, has been excellent throughout. Always quick to respond and happy to help. Caroline has made the whole experience pleasant and easy. Thank you!PositiveProfessionalism
Simon, thank you for taking the time to award us 5 stars and write this wonderful review. Firstly welcome to Durham, I am sure you will be happy here, both myself and Caroline would like thank you for the above. I wish you the very best in the North East. Warmest Regards - John Nicholson - Managing Director
5/5
GoogleVery knowledgeable in the local area and very quick and helpful through the house buying or selling process.
Dear Bradley, Thank you so much for your kind words! We're thrilled to hear that you found our local knowledge and quick, helpful service valuable throughout your house buying process. It's always our goal to provide the best experience possible for our clients. If you need any further assistance or have any questions in the future, please don't hesitate to reach out. Enjoy your new home! Warmest Regards John Nicholson Managing Director
4/5
GoogleAll the staff at Dowen were very professional during the course of my sale. Jennifer who handled my sale was very courteous and kept in touch during the process and gave me good advice. I would definitely recommend Dowen, it is the second house sale I have had through them.PositiveProfessionalism
James, I am so pleased you finally got moved, your home was stunning. Thank you for supporting your local business. Best of luck moving forward. Warmest Regards, John Nicholson - Managing Director.
1/5
TrustpilotDowen conducted a property valuation at…
Dowen conducted a property valuation at the request of a property developer for a part exchange. Surprisingly, they appraised the property at a lower value and even handed me their business card during the evaluation. To add to that, a few days later, they conveniently dropped a flyer through my letterbox. Ethical considerations? Not their top priority!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Dowen, Durham City won Gold.
Tell us what you need and we'll put you in touch. Dowen hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Durham City.
