Bridgfords Lettings Durham City reviews

★★★★★ 5/5

Google

Had a wonderful experience at bridgeford lettings down to a lady named Stacy who works there. She went above and beyond for me to help me find not only a house, but a suitable house within my budget. She was friendly and efficient and always made sure everything was sorted out for me, the information and help she gave was second to none . Highly recommend.

Lauren · 17 June 2023

★★★★★ 5/5

Google

Great experience finding a house to rent with Bridgfords. Caitlyn was very kind and helpful!

Samantha · 21 August 2023

★★★★★ 5/5

Google

Bridgfords handled the sale of the property I was purchasing in Durham. It was a complex sale and the sales team were amazingly supportive throughout the whole process and were instrumental in ensuring the sale completed. Highly recommend the bridge fords sales team.

Beverley · 22 September 2024

★★★★★ 3/5

Google

I would like to thank Stacy Shaw so much regarding the letting process help. In particular,When I left the property early before the end of the contract she did her best in order to find solutions and return my money back which I paid them in advance. Above all she showed high manners in terms of her assist and replies on my phone calls and emails. Importantly,she was very human as well as very professional.

Ziad · 18 June 2016

★★★★★ 1/5

Google

My dad has rented through Bridgfords for almost 3 years and has only had issues. The property he rented was full of mold that they did not do anything about, he lived without hot water in the bathroom for 2 years and with a boiler that was not working properly. Considering how much he paid monthly for the property you would expect much more and from such a reputable company. This year my dad suddenly died and when notifying Bridgfords of his death they seemed to be compassionate and caring and within conversation it was agreed that if I cleaned and tidied the flat then the security deposit would be returned to help with the funeral costs. As you can probably expect, that wasn't the case. They are now trying to play the card that because it wasn't agreed in writing they can't keep to their word and they have done nothing to follow up on the compassionate or caring that they initially pretended. Its safe to say I would never use Bridgfords and I would strongly tell everyone not to go anywhere near them, they are an utterly useless, money hungry set of fake estate agents. AVOID.NegativeProfessionalism

Briany · 17 June 2021

★★★★★ 5/5

Google

Great to deal with, helpful and very professional. I said to Madison Ward that if I sell the house I will be using them because from a buying point the communication, process and information provided was spot on.

Ian · 29 October 2024

★★★★★ 5/5

Google

I dealt with Stacy, she made everything so easy and we got in as quick as I could have ever wanted to. Couldn't be happier with her service.PositiveResponsiveness, Professionalism

Nyomi · 27 August 2021

★★★★★ 5/5

Google

I would highly recommend Bridgfords Durham. Katie was very helpful in my search for a rental property in the surrounding areas. Katie was very professional and had excellent communication skills.

Beth · 17 June 2021

★★★★★ 1/5

Google

Horrible service and bad experience with Sarah Brownsword give me %100 mortgage guarantee and she advised survey and arranged for me how I can now she didn't know the job only intended to get the payment after she not answer the phones everything is worse  I am not must to pay others mistakes I am not collecting money from the street this not acceptable I don't reciveved any  paper work  from the survey wasting money wasting time on the end on cannot get any service Sarah Brownsword due me £510 I want my money back

Ay · 17 April 2024

★★★★★ 5/5

Google

I would 100% recommend. Carrie Rutherford was especially helpful!

Bisi · 20 September 2023

★★★★★ 4/5

Google

I really appreciated that the staff were very approachable, especially having never sold a property before. Also the fact that they kept in contact and returned calls or emails promptly was great.

Paula · 17 December 2024

★★★★★ 5/5

Google

Katelyn efficiently and speedily deals with client enquiries. Excellent customer care.

Pamhidzayi · 24 August 2025

★★★★★ 5/5

Google

I had a great experience from Bridgford thanks to the excellent service from Stacy who has a lot of patience and expertise sorting out everything as soon as possible. She deserves millions of stars.

Milad · 5 November 2024

★★★★★ 4/5

Google

just completed a property this week. good service and quick response from Madison. She had always a positive attitude to solve out the problems for customers recommend if you are looking to buy

Raymond · 11 November 2024

★★★★★ 5/5

Google

Everything has been arranged quickly and smoothly without any problems.

Tomas · 17 June 2023

★★★★★ 5/5

Google

One word for the service here. WOW! I’ve been messed around in the past, but here I was made to feel like part of one big family. Harriet particularly made the whole ordeal much more enjoyable. Her phone manner and know-how were exceptional. Would highly recommend buying or selling through this branch if you want professionalism and quality.

James · 17 June 2023

★★★★★ 5/5

Google

First time to rent an apartment instead of the student accommodation in UK. Very confused at first, until I met Caitlyn Chambers. Thanks for Caitlyn Chambers who helps me a lot and I finally rent a good apartment.

Y · 12 August 2024

★★★★★ 5/5

Google

I’ve had Grace baker from Bridgfords Durham Lead on my case and she’s been fantastic as an estate agent . She’s kept both parties ( seller, us and the buyers ) in the loop with response times within 24 HRs She even went out of her way to collect post from me as I live 3 HRs away from my property in durham . For all the online estate agencies out there , I have to say , the human touch of facilitation that Grace has shown has taken some of the stress out of selling our property Many thanks Dr. P. Rao

Prithviraj · 18 June 2019

★★★★★ 1/5

Google

Absolutely abysmal customer service or should I say non-existant customer service, was told to pay numerous admin fees upfront and I would be sent a receipt immediately, so I did so and have yet to receive any receipt after over 3 weeks from the payment date. I have made daily phone calls sometimes 2 or 3 a day have waited over 3 weeks for a call back, whenever I call the advisor is either 'in a meeting' or 'busy' and told they will call back when they are available. Full of time wasters and money grabbers who are not bothered about their customers at all once they have your money!

Matthew · 18 June 2019

★★★★★ 1/5

Google

this estate agency is a joke. Less than 24 hours before a viewing, which was arranged a previous week, I visited the office personally and confirmed my attendance. they still emailed me an hour before the viewing and wanted me confirm, and I did confirmed it via email too. they again called a friend of mine just before the viewing, who was helping me to get into contact with the agency while I was abroad, he confirmed the viewing as well. but 3 confirmations were not enough so they did not show up. when I managed to call them and let them know that I had been waiting for about half an hour in front of the property on a stormy weather, they decided to come to the property. yet the property was under a heavy construction, so much so that we could not even enter the rooms and there was no bathroom. this is the property whose advertisement still says “This tidy little house comes exactly as seen in the photographs”. no one bothered to tell me about this little detail (!) of renovation thing for about a week. as I said, this estate agency is a total joke, but Sarah. She was so nice and helpful.

Ahmet · 18 June 2019

★★★★★ 1/5

Google

I was left sitting outside a property not once but twice in the same day waiting for a viewing. I was told I would meet staff at the agreed time and when no one turned up I called to be told they tried to call me 3 times and sent me a text to confirm the viewing. They had not. They then agreed to reschedule the viewing a second time later that day. Once again, no one turned up. I’ve sent my complaint to head office. I could only get the details to do this by calling a different branch in Washington and having them email the details to me. A day wasted after arranging time off work. Based on the other reviews of this company it’s safe to say I will never be using them again. I feel sorry for the landlord wishing to rent their property and wish I could contact them to tell them my experience. Sadly they will probably never find anyone to rent out to through this company as they can’t even arrange viewings for prospective tenants.

Lola · 18 June 2019

★★★★★ 5/5

Google

I have been a tentant with a landlord who uses Bridgfords to manage their property for 4 years now. I have an assigned property manager, Sarah Foster who works for the Property Management Team, and she always makes sure that any repairs are completed by contractors promptly and professionally, she is always on hand to contact with regards to any issues and will go out of her way to help me with any questions or requests I may have. Would highly recommend 😀

Lucy · 18 June 2019

★★★★★ 5/5

Google

Highly recommend. Adam was so helpful and knowledgable

Ashleigh · 17 June 2023

★★★★★ 5/5

Google

Stacy was very helpful and professional. Always willing to give me a quick answer and solution. It has been a pleasure dealing with her.PositiveProfessionalism

Maria · 17 June 2021