Trusted Agent profile · Durham City
★★★★★
292 reviews across 1 platform
15 Elvet Bridge, Durham City, DH1 3AA
Bridgfords Lettings's office in Durham City, at 15 Elvet Bridge, is rated 4.4 out of 5 across 292 reviews on 1 platform, including 292 Google reviews rated 4.4.
Tell us what you need and we'll put you in touch. Bridgfords Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Durham City.
Every review we hold for the Durham City office, from every platform, shown as written. First names only.
5/5
GoogleI had such a great experience with Bridgfords and Stacey in particular. She was incredibly helpful, so efficient and a really warm and friendly person to assist me in my move. All’s next is actual dreaded move! Thanks Stacey. Recommend!
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleMy personal experience with Leanne and Stacy was fantastic.They understood my requirements and provided the best advice. I highly recommend their services to anybody looking to sell and rent their property. Even my neighbor use their services and they are super happy as well. Definitely highly recommendedPositiveResponsiveness
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleThank you BRIDGFORDS for the professionalism you showed throughout the property purchase and for keeping us updated every time. Being our first time buying a house in the UK, you were really our guide and we had no concerns during the process Whole team is wonderful, they answer the phone and email very quickly, but especially we have to thank you WILIAM WELSH the whole process for buying the house was simple with him . I recommend this professional team BRIDGFORDS * * * * *
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleCaitlyn Chambers was very professional and very knowledgeable about the rental business. I highly recommend her for anyone who needs to rent a property.😊 …
Thank you Ngozi for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleI currently have my house up for sale with Bridgfords dealing mainly with Angus Reeves. I have always found him to be extremely pleasant helpful and professional and always keeps me updated regarding the progress of my sale. Angus is a credit to Bridgfords and I look forward to Angus's continued help hopefully culminating in a successful sale.
Thank you Liz for taking the time to leave our dedicated Bridgfords team this amazing 5* review. Best wishes, Lucy
5/5
GoogleRecently rented a flat with them, everything went smoothly. Carrie was really helpful!
Hello Guilherme, Thank you for your 5* review! We're delighted to hear that everything went smoothly with your flat rental and that Carrie was able to assist you effectively. Best regards, Lucy, Customer Relations Team
4/5
GoogleCarrie was very approachable with helping us find our family home. She managed the whole process and answered our questions promptly. Very thoughtful welcome back when we collected our keys too. Such a nice touch. Thank you
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
Googlehelpful,got us a beautiful home can’t complain!
Thank you for your feedback! We're ecstatic to hear that we were able to assist in finding your dream home. Kind regards, Lucy, Customer Feedback and Support Team
1/5
GoogleRented a property through Bridgfords that was signed off as safe, yet it was anything but. I have clear photographic evidence of significant water damage to the ground floor ceiling, directly around an electrical light fitting, which we were later told had been caused by a leak from the bathroom above. Although the broken toilet was eventually repaired, the water damage had already compromised the floor, leaving it structurally unsafe and dangerous to use. This bathroom was the only place in the property that provided basic sanitation, making the entire home effectively uninhabitable from day one. Despite raising these serious concerns with Bridgfords multiple times, I received no proper follow-up or resolution. The issues were downplayed, responsibility was shifted, and no real accountability was taken. We were ultimately left unable to live in the property and severely out of pocket. A deeply disappointing experience that reflects a lack of due diligence and concern for tenant safety..
5/5
GoogleThank you to the Bridgfords team for this experience, a very professional team, especially thank you William Welsh for your seriousness and for helping us to purchase our first property.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleI had a simple and efficient transaction working with Bridgfords lettings. Thank you so much for your assistance Stacy Shaw, you were simply the best! Customer Service at its best. Thank you Bridgford Team
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleCant recommend Bridgefords enough. If you can, make sure you deal with Emma Laws. I have 2 properties that I rent out, and Emma has been a great help. During tenant changes, she keeps me well informed during the whole process, and once they are in will be in contact right away should any issues come up.
Thank you for your superb 5* review of the great service you received, it is a pleasure to read and I will pass on your kind words to all involved. Many thanks for the recommendation. Best wishes, Lucy.
5/5
GoogleHaving used this estate agent to move into two properties over the last 12 months, I have received great customer care over all. Katie has been great on both occasions and has really helped sorting out all the paper work and transitions. Would definitely recommend.PositiveProfessionalism
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
1/5
GoogleBad experience - don’t answer telephone calls, took over 2 months to have deposit returned, poor communication in general
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at EAComplaints@Connellsgroup.co.uk Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleI got an outstanding customer service from Bridgfords and all thanks to Stacy who ensured all my questions were answered and made the process an easy one for me. I will always recommend Bridgfords.
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe have recently rented from Bridgefords, and we have had some complications, but Stacey was always very helpful and did everything she could for the process to be fast. Can't thank you enough ☺️
Thank for your wonderful 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleFrom when we met Grace after putting our house on the market she was amazing, she was always super helpful and on the other end of the phone for any questions we had. On many occasions she went above and beyond and for that we are super grateful, I would recommend Bridgfords and especially Grace :)
Thank you for your great 5* review! I will of course make sure our local team are made aware of your kind comments. Best wishes, Scott
5/5
GoogleI recently sold a property with bridgfords Durham, all’s I can say is… what an outstanding service, I dealt with an amazing young lady called Harriet. From the get go she absolutely outdone herself. Any questions I had she answered them, anything that I needed, she Made sure I had it. Thank you for such a smooth and wonderful experience. Wish you the best in everything Harriet, you have a very bright future ahead of you. Would recommend their services to anyone.
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleBrilliant team at bridgfords! Thankyou for assisting us with the sale of our home. Our house sold within 3 days of being on the market, and although we had a bumpy ride, they helped us every step of the way. Thankyou very much to Katie, your a star, and thanks for fighting our corner on numerous occasions! Very efficient and on the ball, and the best at her job. Highly recommend as estate agents !! Love Beth, Elliott, Ezra and Bump. :)
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleFABULOUS CUSTOMER SERVICE! need I say more? I was working with Both Harriet and Jonathan who are the most wonderful people. They were extremely helpful and dealt with everything I asked of them in a swift and prompt manner! I’ve never felt more at ease in my life working with these amazing, fantastic and highly professional individuals. Keep rocking it guys and I will definitely be coming to work with you again very soon 🔥 All the best and enjoy those 5 stars, they’ve been more than deserved! Absolutely made up x
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleIts been a pleasure dealing with Bridgfords for the purchase of my home. Thanks to the team that were all assiting to get this over the line.
Thank you for your kind words! We are thrilled to hear that our team at Bridgfords helped make your home purchase a pleasant experience. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleExcellent service, very helpful staff and very proactive.
Thank you for the kind words! Our team takes pride in providing top-notch service and we're glad to hear we could be of assistance to you. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleHave recently been through the rental process with the Durham branch and the process was great from start to finish. From being accepted for a rental property to moving in was all handled professionally by the team and they kept us informed throughout.
5/5
GoogleExcellent service by Bridgfords, Durham in the process of buying a house, especially Grace Baker-Padden. Always went out of her way to answer questions or accommodate requests and queries eg extra viewings, discussing with the vendor, even recommended a very efficient solicitor and gave me constant updates during the process. Would definitely recommend
Wonderful to read Harriet that out local Durham branch were able to help answer and questions and progress your sale so efficiently. Thank you for your 5* review and recommendation. Kind regards, Scott
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Tell us what you need and we'll put you in touch. Bridgfords Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Durham City.
