Trusted Agent profile · Durham City
★★★★★
292 reviews across 1 platform
15 Elvet Bridge, Durham City, DH1 3AA
Bridgfords Lettings's office in Durham City, at 15 Elvet Bridge, is rated 4.4 out of 5 across 292 reviews on 1 platform, including 292 Google reviews rated 4.4.
Tell us what you need and we'll put you in touch. Bridgfords Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Durham City.
Every review we hold for the Durham City office, from every platform, shown as written. First names only.
5/5
GoogleGreat to deal with, helpful and very professional. I said to Madison Ward that if I sell the house I will be using them because from a buying point the communication, process and information provided was spot on.
Hello Ian, Thank you for your 5* review! We're delighted to hear that you found our team, especially Madison Ward, helpful and professional. We look forward to assisting you in the future. Best regards, Lucy, Customer Relations Team
5/5
GoogleI dealt with Stacy, she made everything so easy and we got in as quick as I could have ever wanted to. Couldn't be happier with her service.PositiveResponsiveness, Professionalism
Many thanks for the marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI would highly recommend Bridgfords Durham. Katie was very helpful in my search for a rental property in the surrounding areas. Katie was very professional and had excellent communication skills.
It is great to see another 5* review for our local team! Thank you for taking the time to share your experience. Kind regards, Scott @ Customer Relations
1/5
GoogleHorrible service and bad experience with Sarah Brownsword give me %100 mortgage guarantee and she advised survey and arranged for me how I can now she didn't know the job only intended to get the payment after she not answer the phones everything is worse I am not must to pay others mistakes I am not collecting money from the street this not acceptable I don't reciveved any paper work from the survey wasting money wasting time on the end on cannot get any service Sarah Brownsword due me £510 I want my money back
5/5
GoogleI would 100% recommend. Carrie Rutherford was especially helpful!
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
4/5
GoogleI really appreciated that the staff were very approachable, especially having never sold a property before. Also the fact that they kept in contact and returned calls or emails promptly was great.
Thank you Paula for your lovely review. Best wishes, Lucy, Customer Relations.
5/5
GoogleKatelyn efficiently and speedily deals with client enquiries. Excellent customer care.
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleI had a great experience from Bridgford thanks to the excellent service from Stacy who has a lot of patience and expertise sorting out everything as soon as possible. She deserves millions of stars.
Thank you for taking the time to share your experience and for your wonderful 5* review Milad! Kind regards, Lucy, Customer Relations.
4/5
Googlejust completed a property this week. good service and quick response from Madison. She had always a positive attitude to solve out the problems for customers recommend if you are looking to buy
Thank you for your lovely review and recommendation Raymond. Best wishes, Lucy, Customer Relations.
5/5
GoogleEverything has been arranged quickly and smoothly without any problems.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleOne word for the service here. WOW! I’ve been messed around in the past, but here I was made to feel like part of one big family. Harriet particularly made the whole ordeal much more enjoyable. Her phone manner and know-how were exceptional. Would highly recommend buying or selling through this branch if you want professionalism and quality.
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleFirst time to rent an apartment instead of the student accommodation in UK. Very confused at first, until I met Caitlyn Chambers. Thanks for Caitlyn Chambers who helps me a lot and I finally rent a good apartment.
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI’ve had Grace baker from Bridgfords Durham Lead on my case and she’s been fantastic as an estate agent . She’s kept both parties ( seller, us and the buyers ) in the loop with response times within 24 HRs She even went out of her way to collect post from me as I live 3 HRs away from my property in durham . For all the online estate agencies out there , I have to say , the human touch of facilitation that Grace has shown has taken some of the stress out of selling our property Many thanks Dr. P. Rao
Many thanks for your wonderful 5* review. I'm delighted to read that your received such great service from Grace and the team at Bridgfords and they were able to go above and beyond to help you. Best wishes, Tracey.
1/5
GoogleAbsolutely abysmal customer service or should I say non-existant customer service, was told to pay numerous admin fees upfront and I would be sent a receipt immediately, so I did so and have yet to receive any receipt after over 3 weeks from the payment date. I have made daily phone calls sometimes 2 or 3 a day have waited over 3 weeks for a call back, whenever I call the advisor is either 'in a meeting' or 'busy' and told they will call back when they are available. Full of time wasters and money grabbers who are not bothered about their customers at all once they have your money!
Thank you for the review. I am sorry to hear about the issues you have had. If you would like to discuss this further please contact us on customercare@countrywide.co.uk Kind regards, Chris
1/5
Googlethis estate agency is a joke. Less than 24 hours before a viewing, which was arranged a previous week, I visited the office personally and confirmed my attendance. they still emailed me an hour before the viewing and wanted me confirm, and I did confirmed it via email too. they again called a friend of mine just before the viewing, who was helping me to get into contact with the agency while I was abroad, he confirmed the viewing as well. but 3 confirmations were not enough so they did not show up. when I managed to call them and let them know that I had been waiting for about half an hour in front of the property on a stormy weather, they decided to come to the property. yet the property was under a heavy construction, so much so that we could not even enter the rooms and there was no bathroom. this is the property whose advertisement still says “This tidy little house comes exactly as seen in the photographs”. no one bothered to tell me about this little detail (!) of renovation thing for about a week. as I said, this estate agency is a total joke, but Sarah. She was so nice and helpful.
I am sorry Ahmet that this has been your experience and I would like to ask you to contact us via review@countrywide.co.uk should you wish to discuss further so that we can look into this matter. Kind regards, Scott
1/5
GoogleI was left sitting outside a property not once but twice in the same day waiting for a viewing. I was told I would meet staff at the agreed time and when no one turned up I called to be told they tried to call me 3 times and sent me a text to confirm the viewing. They had not. They then agreed to reschedule the viewing a second time later that day. Once again, no one turned up. I’ve sent my complaint to head office. I could only get the details to do this by calling a different branch in Washington and having them email the details to me. A day wasted after arranging time off work. Based on the other reviews of this company it’s safe to say I will never be using them again. I feel sorry for the landlord wishing to rent their property and wish I could contact them to tell them my experience. Sadly they will probably never find anyone to rent out to through this company as they can’t even arrange viewings for prospective tenants.
Hi Sara, thank you for your review. I’m sorry to hear you’ve had difficulties viewing a property with us. As discussed with you yesterday, we followed our branch policy and attempted to contact you on three occasions to confirm your appointment. We weren’t able to leave a voicemail and so also sent you a text message. We did not hear from you, and so cancelled the viewing accordingly. You later called us to advise no one had arrived at your viewing, and advised you had no contact from us despite us confirming we had the correct telephone number for you. We agreed to meet at a later time during the day. Our colleague attended the house at the newly agreed time, but unfortunately no one arrived to meet us. Our colleague waited for over 15 minutes but had to leave. Should you wish to rearrange your viewing, please contact the office directly. Kind regards
5/5
GoogleI have been a tentant with a landlord who uses Bridgfords to manage their property for 4 years now. I have an assigned property manager, Sarah Foster who works for the Property Management Team, and she always makes sure that any repairs are completed by contractors promptly and professionally, she is always on hand to contact with regards to any issues and will go out of her way to help me with any questions or requests I may have. Would highly recommend 😀
Thank you for your great 5* review! I will of course make sure our local team are made aware of your kind comments. Best wishes, Scott
5/5
GooglePolite and speedy process
Thank you for your kind words! We take pride in our efficient and friendly service and we are thrilled to hear about your positive experience. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleHighly recommend. Adam was so helpful and knowledgable
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleStacy was very helpful and professional. Always willing to give me a quick answer and solution. It has been a pleasure dealing with her.PositiveProfessionalism
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleWe bought our new home through Bridgfords in Durham and the service was excellent. Thank you Grace Baker-Padden and the rest of the team for all of your help.
Thank you Louise for your kind words and fantastic 5* review! I will make sure your kind words are forwarded to the team. Best wishes, Scott
4/5
GoogleUsed them as I was re-locating to Durham I spoke with Lauren who arranged the viewings for me and then when I found she helped with all the paperwork and ensured i was kept up to date at key moments in the process. At check in Leeanne was extremely thorough and I feel happy that they are there if I need them in the future.
5/5
GoogleWe just had a fantastic experience of renting a place in Durham. Thanks to the considerate help and guidance from Carrie, who is our lettings negotiator of Bridgford, everything went so well in the end!
Hello Yue, thank you for your wonderful review! We're thrilled to hear that Carrie was able to assist you so effectively and that you had a fantastic experience renting with us in Durham. Best regards, Lucy, Customer Relations.
1/5
GoogleBEWARE!!!! This company will string you along tel you what you want to here and never follow threw with a thing. Very unprofessional communication is terrible. Also getting any issues with your property is a nightmare and finally once you’ve come to the end of your tenancy you don’t get your bond back under any circumstances. 0 star rating an absolute don’t not go with this letting agents!!!!!
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Tell us what you need and we'll put you in touch. Bridgfords Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Durham City.
