Bridgfords Lettings reviews

★★★★★ 5/5

Google

I would 100% recommend Bridgfords Durham! My housing group were really struggling to find somewhere to live as we were looking quite late; however, Bridgfords really helped us finalise a place we loved. The agency, especially Marija Acomi, was very patient with my group (we took a while to send information over as there are 11 of us in the house!) She was very efficient and an amazing communicator, which really helped ease my stress whilst I gathered all the tenants' details. Compared to the other agencies I've communicated with, they were by far the most helpful. I'm very glad we're signing with this agency, and I suggest other Durham students should too (:

Rose · 17 March 2026

★★★★★ 5/5

Google

I had a great experience with Bridgefords while renting a place in Durham. The whole process was smooth and well handled. A special thank you to **Carrie Rutherford** and **Gavin Dugdale** for their support and professionalism throughout the process. They were both very helpful, responsive, and made everything much easier. I really appreciate their assistance and would happily recommend Bridgefords to anyone looking to rent in the area.

Leo · 17 March 2026

★★★★★ 5/5

Google

I’ve had an excellent experience working with Carly Smith at Bridgfords. She’s been professional, responsive, and extremely knowledgeable throughout my property purchases. Carly made the buying process smooth and efficient from start to finish, always keeping me updated and going the extra mile to help. I’ll definitely continue buying more properties through her and will be introducing her to friends and family who are looking to invest in the area. Highly recommended!

Bhavin · 15 November 2025

★★★★★ 5/5

Google

I would 100% recommend Bridgfords Durham, particularly Madison and William, who made the process of buying my first home surprisingly smooth and stress-free; I was expecting to be confused and stressed for months but I don't think I broke a sweat once (until I transferred the deposit). From start to finish, everything was handled with efficiency and professionalism. The entire process was completed in just over two months, without a single hiccup, something I didn't even think was possible! William secured me a fantastic mortgage rate as well as a great insurance deal. He was incredibly responsive and flexible with his time, often replying to emails outside of normal working hours and making himself available around my work schedule, I’m still not sure when he actually takes a break! Does he sleep? Madison was equally outstanding, friendly, approachable, and always professional. Both she and William kept me well-informed at every stage, explained everything clearly, and were a genuine pleasure to work with; they both made everything feel straightforward and manageable, which as a first time buyer is such a relief. Both Madison and William are a credit to Bridgfords and their branch. They made a potentially overwhelming process feel simple and even enjoyable. I wouldn’t hesitate to recommend them to anyone, and I’ll definitely be back when it’s time to remortgage!

Sarah · 24 August 2025

★★★★★ 5/5

Google

Stacy was nothing but a delight from start to finish. She made the entire renting process stress free. Nothing was too much trouble for her and she kept in regular contact to update us of the progress. She was keen to get us moved into our new home quickly and efficiently. We would highly recommend Bridgfords!

Bex · 17 February 2026

★★★★★ 5/5

Google

Stacy and Carrie were both very helpful! My boyfriend and I are renting our first property and they helped us through every step of the way, answering any questions we had. They made the whole process seamless and stress free, I would definitely recommend Bridgfords! 😊 …

Kate · 3 April 2026

★★★★★ 5/5

Google

Carrie has been absolutely brilliant for us - she has found very high quality tenants for all our properties in a very short space of time and she has been excellent in negotiating the terms of all these tenancies on our behalf without any delay. Carrie has also been constantly keeping us updated with her progress - her management and letting rates are very competitive and so I would recommend her without hesitation to anyone looking to get really good tenants into their properties on really good terms and without any stress or hassle. Oliver

Oliver · 20 January 2025

★★★★★ 5/5

Google

Carrie, Gavin and Stacy were really excellent with all the assistance and support throughout the process, making the renting of our properties completely stress free. They were prompt with all request and questions raised. We would highly recommend Bridgfords.

Bhupinder · 17 March 2026

★★★★★ 5/5

Google

Excellent service from Caleb, Will and the team. Caleb was knowledgeable of the local area and was helpful in my property search. Will offered fantastic mortgage advice and was prompt, as well as generous with his time. A great experience overall.

Ben · 17 February 2026

★★★★★ 5/5

Google

Bridgfords were a pleasure to deal with from selling our house. Madison worked above and beyond to help negotiate the sale and purchase of our new property. She was constantly on the phone to all of the chains solicitors as well as the third parties involved to chase updates and to have enquiries answered. Madison was in constant contact with myself via phone calls into hours past her contracted time as well as emails throughout the day. She is a real credit to the branch and would thoroughly recommend Bridgfords for placing your home up for sale.

Liam · 17 December 2024

★★★★★ 5/5

Google

Marija Acomi is the most lovley person ive dealt with and she has made me and my childrens dream come true shes very understanding and has so much respect for the job she dose

Sharny · 17 March 2026

★★★★★ 5/5

Google

From viewing our new home to moving in was absolutely fantastic. No stress at all. Carrie was amazing as well as the rest of the team. Thank you so so much xx

Debbie · 17 March 2026

★★★★★ 5/5

Google

Selling your house can be a notoriously stressful event. However, our experience selling with William Welsh at Bridgfords Durham completely defied this trend. William was a perfect professional at every stage and consistently went above and beyond what we could have ever expected from a real estate agent. Not only did he facilitate a fair and well-reasoned over-asking-price offer within just a few hours of our property advert going live, he also kept us completely informed and at ease throughout the entire process that followed. It is not often that you find an agent with his level of skill, knowledge, and passion for property; it is even less common that you find an agent who can balance this expertise with such an astute empathy for their clients. Truly, thank you William! I would wholeheartedly recommend the Bridgfords Durham branch, and especially William Welsh. From our experience of buying and selling within Durham, there is no one better.

D · 22 September 2024

★★★★★ 5/5

Google

Stacy S has been so helpful and responsive althrouhout the process. Which has been especially appreciated since this is my first home away from my childhood home. …

Lauren · 17 February 2026

★★★★★ 5/5

Google

I recently enquired about a property to rent through Bridgfords in Durham, and I had the pleasure of working with Caitlyn Chambers, the letting agent. Caitlyn was incredibly professional and polite throughout the entire process. She listened carefully to my requirements and worked diligently to help me find the perfect property. Her dedication and attention to detail made the experience smooth and stress-free. Thanks to Caitlyn's exceptional service, I was able to secure the property I wanted. I highly recommend Caitlyn Chambers and Bridgfords Durham for anyone looking to rent a property.

Alex · 26 May 2024

★★★★★ 5/5

Google

The entire Bridgfords in Durham provided us with excellent customer service and support. Special thanks to, Caitlyn, was my letting agent and who I primarily delt with. She was cheerful and helpful every step of the way. I was a bit of a nervous Nelly through the process as I’ve only previously rented/owned in the U.S. and the process is quite different. Caitlyn made the process easy, answered all of my questions, and helped me to figure out any concerns I had. 10/10 recommend Caitlyn at Bridgfords.

Jo · 17 April 2024

★★★★★ 5/5

Google

The whole process was quick and straightforward to go through to let a property from Bridgfords and thanks to Stacy for being helpful and professional during the admin side to secure the house we wanted.Thanks again.

Leon · 15 November 2025

★★★★★ 1/5

Google

Had a seriously frustrating and concerning experience with them - they withheld our deposit for over 3 months after our tenancy ended and proved highly difficult to get in touch with. This is an issue I am aware numerous other students have experienced with Bridgfords. Would strongly advise all students to avoid using this company. They clearly think they can take advantage of students by continuously delaying deposit returns - either that or they are simply incompetent.

Marcus · 15 December 2025

★★★★★ 5/5

Google

Katelyn was fantastic helping me move into my rented property. She had managed to do this in a week! She was able to explain everything in detail so I could understand and was super approachable and helpful in every way

James · 24 August 2025

★★★★★ 4/5

Google

Carrie was fantastic throughout our entire letting process. She made securing our rental home at Stanley quick and easy. We really appreciated her professionalism and attention to detail. Highly recommended!

Sarah · 15 November 2025

★★★★★ 5/5

Google

The whole team at Bridgefords Durham was wonderful, Gavin was particularly helpful and understanding.

Jess · 27 March 2026

★★★★★ 1/5

Google

An absolutely shocking experience selling our home using Bridgfords Durham! Communication was shocking and we had 3 viewings not show up. We got an offer the first weekend of having our house on the Market but rejected it, expecting to get a counter offer but instead had no further communication from the team regarding that buyer. Once we had accepted an offer, the forms that we had filled in to get the ball rolling with our solicitors turned out to be absolutely pointless as we got assigned new Solicitors and had to complete them all again. I'm not kidding you, we were assigned Conveyancing Direct as our solicitors, started the process with them and then were assigned another Conveyancing company due to work load, then they were too busy so we got reassigned to another solicitor before being resigned back to Conveyancing Direct but with a different solicitor (who turned out to be very helpful). When trying to get to the bottom of this with Bridgfords no one there had even heard of the companies THEY had assigned us. Despite numerous promises to have calls back from Jonathan to resolve this, it was always myself who had to call him. There is no point in selecting the selling your property option when doing so- it seems they only ever pick up when you cheat the system and pretend to be a buyer. He even failed to send over the official complaint procedure documents without being prompted twice. An official complaint was never made as I believe he is no longer working for the branch as manager. Once we'd sold our property, communication was non existent for around 6 weeks, until we were notified our Buyer had pulled out from our solicitor. When trying to get in touch with Bridgfords to find out if they had any information we constantly got passed around and no one seemed to have any answers. I believe 3 different staff tried to contact our buyer to get details but none of these were passed on to ourselves in full. Apparently an email was sent to one member of staff but no one else could access this email account. On one occasion when trying to call, we ended up getting passed through to a different branch (due to the whole team being in training/staff sickness) Luckily this branch was 10x more helpful than the Durham branch and we got a slightly less muddier understanding of why we lost our buyer. We were sold a higher priced package based on absolute lies!! The higher level of service that was promised compared to other Estate agents disappeared as soon as we agreed to sell our property! I think they are deliberately over-estimating to make you more likely to choose them over more realistic estate agents. 100% would not recommend!! Stay well clear of using this estate agent if you can avoid it. Luckily we were recommended another local estate agent who were absolutely brilliant! They had our house back on the market in a day with new photos and listing and were incredibly helpful throughout the process with great communication with ourselves and our buyer to complete the sale.

Aaron · 20 September 2023

★★★★★ 5/5

Google

I just wanted to say thank you to the team at Bridgfords / Durham branch. Especially Stacy Shaw she's been amazing, helping us alot and also answering any questions we asked. Thank you so much

Macy-lea · 24 August 2025

★★★★★ 5/5

Google

Stacy was excellent and prompt in her communication with us in beginning a tenancy through Bridgfords. Which made the process very easy.

Emily · 15 December 2025