Bridgfords Lettings Durham City reviews

★★★★★ 5/5

Google

I recently inquired about renting a property in Durham through Bridgfords, with the help of Carrie Rutherford, as the letting agent. Carrie was extremely helpful, efficient and professional throughout the process, sorting everything quickly and without hassle. Carrie was also friendly and supportive, assisting me with all my many questions, and making the overall experience very positive and stress-free. I could not recommend them more!

Tia · 11 June 2024

★★★★★ 5/5

Google

I've dealt with Stacy throughout starting the process of renting a property, and honestly, she is one of the most attentive, professional and courteous people I have had the pleasure to speak to. Been more than happy to awnser all of my questions, went out of her way to move the rental start date forward, and kept in touch throughout the whole process. If you're going to rent through Bridgfords, definitely aim to try and have Stacy work with you!

Rebecca · 17 June 2023

★★★★★ 5/5

Google

Highly recommend this letting agency. Stacy has been absolutely fantastic from day one of finding us our new home. No question was ever too big or too silly. She was always on the ball, efficient and SO pleasant to speak to which made the whole process so much easier. I really appreciated that Stacy also did not pressurise us at all, as this was an experience I had with other agents in Durham in the past. A massive thank you, Stacy. I also want to thank Leanne who, when Stacy was not around, answered any questions I had on the phone, too.

Jessica · 17 June 2023

★★★★★ 5/5

Google

I signed up to let my house with Countrywide Lettings in Durham and within a week they had found a professional tenant at the rent i wanted. I am extremely happy with their service. Carly and Faye were brilliant in sorting everything out and have dealt with any queries i had with the highest levels of service. Excellent!! 12 years on ive just sold my house through Bridgfords. I have known Carly for years and she was as professional and thorough as always when valuing the property. Her team were fantastic too. Madison booked some quality viewings and pushed the social media element too. She provided timely feedback on viewings after they’d taken place and the communication from everyone from start to finish has been top class. thank you.

Jonathan · 21 December 2024

★★★★★ 5/5

Google

I had such a pleasant experience throughout the process of looking for, securing, and moving into my rental through Bridgfords. Caitlyn Chambers was an absolute angel in taking me through the entire process, always super responsive to any email and phone call, always ready to answer any of my questions, and kept me updated throughout. Many many thanks to her <3 Can only recommend :)

Hazel · 18 January 2024

★★★★★ 5/5

Google

We have just become tenants of a new build property in Durham and the whole process from start to finish was made so simple and easy by our lettings negotiator Stacy. We had a few requests regarding our new home and Stacy was on the ball to get them sorted very quickly, she really took all the stress out of everything. I can highly recommend Bridgfords if you are looking for a new home.

Carl · 17 June 2023

★★★★★ 5/5

Google

I recently rented a property in Durham through Bridgfords, Caitlyn Chambers was the letting agent. Caitlyn was extremely helpful and efficient throughout the process, everything was done very quickly and without hassle. This was a nice contrast to various other letting companies I had inquiries with who frequently didn't return calls or respond at all to inquiries...

Denis · 2 June 2024

★★★★★ 5/5

Google

Great service and communication on the sale of our rental property with special mention to Carly who was almost always at the end of the phone to solve problems (many thanks!) and to Madison if Carly was away. Bridgfords, you did a great job for us.

Sheila · 20 November 2024

★★★★★ 5/5

Google

Recently under the kind help and guidance of Carrie Rutherford, we finally secured the ideal flat we wanted to rent for the next year. Carrie is a letting negotiator of Bridgford and of course, is really kind, warm and patient during the whole process. So we are really glad to have her support!

Mengzi · 27 July 2024

★★★★★ 5/5

Google

Having seen a property up for sale with Bridgford's. Spoke with them and arranged a viewing, Dan came out and showed us around and also suggested a couple of other properties I may be interested in. Following the viewings actually agreed a price on one of there suggested properties and purchased it and cannot fault there service. Would happily use them again.

Alex · 15 November 2025

★★★★★ 5/5

Google

Absolutely amazing service from the staff! Were quick to organise a viewing for us and once we confirmed we would like to move in the property, all the paperwork and keys were sorted within the week. A special mention to Caitlyn who was constantly keeping us updated with our application and moving process and was professional and friendly throughout

Shauna · 18 March 2024

★★★★★ 1/5

Google

Tenant review. Terrible estate agents. Property was disgustingly filthy when I moved in, bin bags of food waste left rotting in the wardrobes, dust coating everything, the bathroom was black with grime. Was informed by Bridgfords it would take 5 days to arrange a cleaner, so I arranged my own the same day. After 4 months of being in the property my boiler has still not been fixed - I have had a contractor out over 6 times. The boiler now needs replaced and my contractor needs to discuss with the landlords as obviously not cheap. Bridgfords however have asked the contractor to try further repairs despite him saying we’re running out of options to fix it. So likely will be further delay in getting adequate hot water in the property. I would strongly advise anyone to avoid this estate agents especially students who may be taken advantage of.

Erin · 17 June 2022

★★★★★ 1/5

Google

I've heard terrible things about Bridgfords attitude to their tenants at the end of tenancy. Obstructive, laggardly and unhelpful in deposit returns despite ample evidence of tenants' absence of fault or damage, they will not work on your behalf! Renter beware and take plenty of photos and records of emails!!!

Hugh · 17 February 2026

★★★★★ 5/5

Google

I've had to move houses recently and that's how I came to know about Bridgfords and Stacy Shaw. If ever there was an exceptional service provider, it's Stacy...very soft-spoken, easily accessible and ever ready to answer any/every question you may have. She made my move very smooth and stress-free. She's simply awesome, and I'm saying this with all sincerity of heart. Thank you Stacy, you're the best!!!

Stella · 22 July 2023

★★★★★ 1/5

Google

Contractors should avoid!! Fitted a cylinder in a property for this agent and despite numerous calls/emails/complaints we are still yet to receive payment, now three month overdue. They tried to pass us over to the landlord when we dealt direct with them, but we’ve heard nothing. Would not recommend working for this company.

Jo · 17 December 2025

★★★★★ 1/5

Google

DO NOT USE THIS ESTATE AGENT! If i could give them 0 stars I would. They told me they could rent out my property for me, made me spent £1000 on their own maintenance people and then told me one of their contractors refused to carpet the property. Waste of time and absolute crooks. Stay away and go somewhere else, awful service.

James · 22 September 2025

★★★★★ 5/5

Google

I have now dealt with Stacy Shaw and the team at Bridgfords twice in the last four years when trying to find a rental property. I would just like to say that I have been more than happy with the services provided on both occasions. Stacy and the other Bridgford team members have always been responsive and professional during all contacts. Stacy has always listened carefully and made sure that I had excellent service, and, on both occasions, a great property has been found that exceeds expectations. All the required paperwork etc., have always been sent out and sorted without delay. All calls and messages have been responded to on the same day. It is nice to sort something as important as where to live without hassles and delays, and I can recommend Stacy and the team to do that.PositiveResponsiveness, Professionalism

Michael · 27 August 2021

★★★★★ 5/5

Google

Marija from Bridgfords was so helpful and lovely from beginning to end, she gave me and my partner all the helpful information for the house we wanted to rent and she was very knowledgeable when we viewed the property with her. She was …

Lauren · 17 February 2026

★★★★★ 5/5

Google

First time ever getting my own house 🏡 and I knew this was the one for me and my other half ! Katie was and still is fantastic from start to finish ! Friendly and very professional throughout , communication was outstanding . I knew this house had to be mine and Katie made that happen , of course me being me wanted to move before Xmas so picked the keys up on the 23/12/2020 wasn’t my brightest idea however Katie again was so helpful . Thank you bridgfords but a massive thank you to Katie! If it wasn’t for you I’d still be house hunting !!! Excellent service!!!PositiveResponsiveness, Quality, Professionalism, Value

Samantha · 17 June 2021

★★★★★ 5/5

Google

I have recently used Bridgfords for the tenant finding service. I have dealt with Adam Catterson during the process. He is very responsive and professional. When they first took pictures of my flat, the flat was not fully furnished as it took time to get everything delivered. They came to check the flat, took updated photos then updated the ads online as well. I used two agents to market the property at the same time and the other agent did not bother to do so. I also needed somebody to install bathroom mirrors, toilet roll holders and lightings. I asked Adam whether he had some contacts who would be happy to do the work. Adam was very responsive and helpful. He provided me with a quote from their contractors very quickly. In the end I did not use the contractor for lighting installation as I got a cheaper quote elsewhere. I did use the contractor for the bathroom work. Adam helped to arrange it and the work was done in a couple of days and well before the tenant moving in date. I am happy about the services I have received and would recommend Bridgfords to families and friends.PositiveResponsiveness, Quality, Professionalism, Value

Rebecca · 17 June 2021

★★★★★ 5/5

Google

I recently transferred my small portfolio of lettings properties to Bridgefords, and I must say I’ve been immensely impressed with the level of service. The transition from my previous provider was exceptionally smooth, and they have already secured one new tenant while making very good progress with another. Thank you, Bridgefords!

John · 15 December 2025

★★★★★ 5/5

Google

Thanks to Stacy, Ashley and Leanne who all helped myself and my family secure a property in Caley Rise in Durham. First class service from start to finish - They showed us the property several times and nothing was any trouble if we wanted to come back and measure up etc. Someone was always on hand Would highly recommend the team at Bridgefords

Adam · 17 June 2023

★★★★★ 5/5

Google

My girlfriend and I have moved to Durham from London for education/work. We really struggled with other letting agents, but we've struck gold with Bridgfords. Their team are super switched on and communication with us was very quick. A special mention to Stacy and Adam who stuck with us all the way! Not to mention the property we're renting is absolutely stunning!

Tim · 17 June 2023

★★★★★ 5/5

Google

Excellent service from Stacy, who was incredibly helpful throughout the whole process with student housing, answered all my questions clearly and made everything feel easy and stress-free. She was friendly, professional and really supportive. A lovely experience overall.

Nika · 17 March 2026