Bridgfords Lettings Durham City reviews

★★★★★ 1/5

Google

Warning to avoid letting with Bridgfords at all costs. They refused to give us back our deposits for 3 months and a half - deposits manager Paddy ignored our calls and emails. Eventually received the money after threatening action. Very distressing experience; complete chancers and possible fraud risk.

Roger · 15 December 2025

★★★★★ 5/5

Google

I had a very good experience with Bridgfords, particularly with Marija Acomi. She is incredibly lovely and helped me a lot with choosing and viewing properties that matched my preferences. Thanks to her professionalism, I was able to find …

May · 17 February 2026

★★★★★ 1/5

Google

I have experiences of renting and buying with various agents in the past but has never across an agent as bad as Bridgfords. During my purchase of a property in Durham, they lied again and again to cover a minor thing that the garage lock was broken. When the keys were handled over and they no longer could cover this lie, the agent-in-charge actually quit the job exactly on that day. Meanwhile, the letting team tried to convince me to let them manage the property on my behalf. When I declined the service, they even attempted to withhold any related property documents from me. What an ‘impressive’ operation! I would avoid Bridgefords at all costs.

Alice · 20 November 2024

★★★★★ 5/5

Google

Great letting and property management service from Bridgfords for our two apartments in Durham over the last 12 months. All of the administration of finding tenants and setting up ASTs was handled efficiently with a quick, friendly response response from Stacy, Amy, Emma and the team in Durham. Also a special thanks to Sarah and her team who looked after the management of the property from the Gateshead office. Any problems or repairs were handled quickly and effectively, keeping our tenants happy throughout the year.

Mike · 18 June 2019

★★★★★ 5/5

Google

All the staff were professional and helpful. Having remarketed our home from another local agent. We were suprised and pleased at the level of service we received. Grace was our primary contact at the branch. She was so helpful and even chased things up at our request whilst remaining impartial on numerous occasions. I’m confident that without her we wouldn’t have sold our house. I would not hesitate to recommend Bridgfords Durham and Grace to a friend or family member. Superb.Thank you.

Miles · 18 June 2019

★★★★★ 5/5

Google

I recently sold my house through the team at Bridgfords Durham and the service was excellent. The valuation was thorough and full of great advice, the marketing online and in print was brilliant and as a result we had seven viewings booked in the first week. With the support and advice of the team we sold the property at full asking price within 10 weeks! A great result and I can't thank the team enough - in particular Grace for all her efforts during the progression of the sale.

Jen · 18 June 2019

★★★★★ 1/5

Google

Our experience with Bridgford has been the worse in ten years of renting properties in the UK. As soon as we took off the property from the rental market, Bridgford has been extremely slow in administration (e.g. confirming that our references and documentations were alright and confirming acceptance of the offer of rent). Afterwards, despite the property was managed by Bridgford we dealt directly with the landlord who was fortunately very helpful throughout. At the end of a two years tenancy, we left the house and had it cleaned professionally. Few minor issues were pointed out in the check-out report (few light bulbs to be changed, oven and hob to be cleaned, 'some' dust remaining on 'one' shelf in one bathroom...). We said we'd send our cleaner and the communication started being very scattered. Three months afterwards we received a letter detailing the deductions to be made on our deposit including a full new end of tenancy cleaning (£180), plus £60 of agency fees. We have now raised the issue of an unjust solution, and made a proposition to pay one third of the cleaning fees, but we haven't receive any answer yet... And after three months we haven't received our deposit back yet!

Paolo · 18 June 2016

★★★★★ 5/5

Google

What an amazing experience with Bridgfords Durham!! Stacy assisted us with what we thought would be a daunting experience renting our first house in the UK. She assisted us with viewings and gave us all the information /legal implications on renting. Stacy has in the time that we dealt with her always had a friendly, smiling voice and smile on her face. I will definitely recommend this branch of Bridgfords, especially Stacy! Thank you

Schalk · 17 June 2020

★★★★★ 1/5

Google

Save yourself and your tenants a whole load of problems and use another agent. Terribly unorganised. Breaching contract isn't unusual for this letting agent, not giving notice prior to entering a property for example. Not carrying out exit inspections. Not being truthful about the state of a property. Which is especially problematic if you’re not living in the area. The list goes on......... I think the main issues are caused by so many people being involved in one property while not communicating very well at all. The amount of times I hear the response "sorry I don’t know why *name* said that because it isn’t the case" is astonishing. If you have decided to use the Durham (or Newcastle) branch then I would certainly suggest you handle everything by email and avoid telephone conversations. Best of luck.

Kyle · 19 June 2014

★★★★★ 2/5

Google

Moved into a house from an apartment in the same postcode. Unfortunately had a terrible experience with Bridgford’s lettings. It all began from house search. They would try and put our request down over the telephone saying that the house doesn’t fit our criteria. We viewed it eventually and the previous tenants mentioned some issues which needed to be sorted in the house like a broken banister and paint falling off the bathroom. We had mentioned this to Bridgfords and they assured us that they will have a week between tenancies so that they could sort this out. We clearly stated that we are moving in with a young family, two kids one 4 year old and other 7 months. They did indeed have a week in between tenancies and gave us the keys as promised on the date. The person who moved us in was not bothered about the inventory when asked about the broken banister she lied saying that it wasn’t there when she did the inventory! It was such a shame on an established letting agent in the region. We couldn’t move in that day but had to sign the inventory as we were pressurised saying that unless we sign the inventory she would not handover the keys and we had already booked in movers for that day! The carpets were in a horrible shape scruffy all over the house especially in the bathroomsl She behaved as though “I am not bothered types” I have got your money and thats what I want. When you leave this house I will make sure I take more money from you....She left saying she would organise the broken bits to be sorted immediately and made the contractor ring us who couldn’t come in until the day after. The Banister got finally fixed the next day and we then moved in. Since we have moved in there have been so many plumbing issues leaks, dishwasher leaving water in etc etc which might damage the furniture and we have put this in an email and requested them to sort it out. 15 days since move in nobody has ever been bothered to look at it all they say is that we are trying to get in touch with Landlords! What more I realised yesterday when I went to obtain a parking permit for my second car that I have been given an illegal document as tenancy agreement by them...I was literally broken down no more faith in Bridgford lettings, there are numerous letting agents in the region who are far better and I have had first hand experience with people who have dealt with them. The tenancy agreement wasn’t signed by Landlord only signed by tenant everywhere possible... I have complained that £70 parking fine a day is what they owe me from today in spite of which they haven’t got back, apparently they are trying to get in touch with the area manager who will contact me!! There is no end to complaints I am now being pushed to see my solicitor. Which I think is working out and shall up date when I have been successful! I have taken pictures of the property on move in date and have all the records just in case the same person moves me out! I am surprised seeing excellent reviews..maybe they are selective in looking after people!

Kiran · 19 June 2013

★★★★★ 5/5

Google

I just wanted to extend my sincere thanks to Carrie Rutherford , for all your help and support throughout the letting process. Your professionalism, clear communication, and prompt responses made the entire experience smooth and stress-free.

Amitha · 9 August 2025

★★★★★ 5/5

Google

I recently sold a property with Bridgfords. My experience with Leanne was first class, she was highly professional and helpful throughout. They organised and dealt with all of the viewings and worked them around my schedual, in doing so kept the whole situation relatively stress free. I have and would highly recommend the team to anyone wanting to sell a property.

Matthew · 17 June 2022

★★★★★ 5/5

Google

Absolutely delighted with the level of quality service that Grace Baker- Padden has offered us when we were buying property from Bridgeford Durham. The communication is always on point and they keep us updated on the purchase of the house. Grace makes the process fast and smooth, she always there for you and she makes sure everything goes right. Thank you so much, will use again and I would recommend Bridgeford Durham to anyone.

Gisela · 18 June 2019

★★★★★ 1/5

Google

If you want to deal with clowns this is the company for you. No hurry they don't care never return calls fob you off the list goes on.. Harriet is very ignorant and unhelpful.the manager isn't much better. Avoid at all costs unless you want to get messed about. 1

Garry · 17 June 2023

★★★★★ 5/5

Google

Have been dealing with Will and the team at Bridgfords recently and have found them amazing. They couldn't be more helpful in answering any queries. They have been a pleasure to deal with.

Philip · 27 June 2024

★★★★★ 5/5

Google

I was interested in renting a property and didn't know where to look. Went into the Durham branch of bridgfords and needed to look no further. The staff were so polite and helped me with everything I needed. Stacy was especially helpful and went out of her way for me! I went and viewed a property and now only a few weeks later I'm happily settled in a lovely property. Would highly recommend!

Matthew · 18 June 2019

★★★★★ 5/5

Google

Fantastic experience. I have had the pleasure of working with Stacy Shaw as my estate agent, and she made the entire process incredibly easy and stress-free. Stacy was always responsive, professional, and went above and beyond to ensure everything was handled smoothly. I highly recommend Bridgfords.

Ilaria · 26 March 2025

★★★★★ 5/5

Google

Had a fantastic time letting from bridgfords Durham. Carrie was brilliant and very responsive. From viewing to moving in we felt supported and this made the moving process so much better. Thank you so much Carrie!

Molly · 17 April 2024

★★★★★ 5/5

Google

Can’t thank Stacy Shaw enough for all of her help in helping me move into my first home. From the house viewing to the moving in day her communication has been outstanding and she has helped me out in every way possible, making our move easy. Highly recommend :)

Abigail · 17 June 2023

★★★★★ 1/5

Google

Where do I even begin, well here goes. AVOID at all costs, terrible service by Bridgefords and the landlords of 7, Neville terrace. A warning to potential future tenants of buyers, do your research into this property and these people. At first all seemed well, then eventually issues started to arise from mould, fault electrics, broken floor tiles, dodgy gas pipes, a broken roof, decade old radiators that really did not work, cracks in ceilings, issues with the downstairs living room such as broken wood pannels within the floor. For months and months we tried calling, reporting etc. and every repair felt as if we had to go fight in the battle of stalingrad. eventually after the albert einsteins of bridgefords and the landlord decided to fix the roof some how they managed to screw that up too. So another long wait and battle with both parties and their grand wisdom they decided to we could leave any time.... knowing the current housing crisis in Durham from what I gather they knew how bad it was and took advantage. So we ended up stuck in the property for a good few months, I have had numerous surveyors round and contractors some even complaining that they have to fight for their invoices to be honored. Eventually after leaving on the 16th of July they had the cheek to send an email saying Me and my partner are in rent arrears. after battling to get that cleared up. As of the 24th of August they still have not returned our deposit. But yet they still have time to try sell 7, Neville Terrace. Just one final warning, please get a full survey top to bottom as we did because they will tell you the issues we got told. Stay away very well away.

Joshua · 25 August 2025

★★★★★ 5/5

Google

Stacy has been absolutely brilliant with us funding a new place to rent. She has gone above and beyond and helped us so much and made it easy and fast to get us to our new property . Would highly advise anyone to use these .

Claire · 17 June 2023

★★★★★ 5/5

Google

From our first day with this lettings agency, our experience has been great. Stacy has been our agent from the start and what a wonderful help she has been and made everything so simple for us to get our perfect home.

Amine · 27 August 2023

★★★★★ 5/5

Google

Renting a property through Bridgford for the first time and Stacy Shaw has been making the process so easy to understand and walking us through everything. She’s brilliant on the phone and can answer any questions which is greatly appreciated😊 …

Maisie · 21 August 2023

★★★★★ 1/5

Google

Truly a terrible experience with Louise sawyers, I won’t go into details all I’ll say my experience was TRULY worthy of 1 star.

Rugged · 17 February 2026