Trusted Agent profile · Durham City
★★★★★
292 reviews across 1 platform
15 Elvet Bridge, Durham City, DH1 3AA
Bridgfords Lettings's office in Durham City, at 15 Elvet Bridge, is rated 4.4 out of 5 across 292 reviews on 1 platform, including 292 Google reviews rated 4.4.
Every review we hold for the Durham City office, from every platform, shown as written. First names only.
5/5
GoogleI had a great experience with Bridgfords when looking for a rental property. Carrie took my requirements and found the perfect house in my budget. She made the process smooth and easy. Can highly recommend and ask for Carrie!
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
4/5
GoogleUsed the team to buy the house that I was renting. Everything was fine.
Thank you Daniel for your kind review and I do hope you are now enjoying being a home-owner. Best wishes, Scott
5/5
GoogleCarrie Rutherford from Bridgfords Office provided exceptional assistance, ensuring all procedures were completed seamlessly. Her professionalism and dedication made our experience stress-free. Highly recommended!
Thank you for your glowing recommendation and 5* review Amal Alshehri. Kind regards, Lucy, Customer Relations.
5/5
GoogleFantastic service from Carrie - so quick and efficient! Communication has been excellent throughout.
Hello Olivia, Thank you so much for your 5* review! We're thrilled to hear that Carrie provided such quick and efficient service, and that communication has been excellent throughout. Best regards, Lucy, Customer Relations Team
5/5
GoogleI sold my property with Bridgfords in Durham recently. The sales team made it a really positive experience with Jonathan Harriet and Katie ensuring that the transaction ran as smoothly as possible throughout. I have recommended them to friends thinking of selling and wouldn’t go anywhere else now.
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleGrace was invaluable throughout the sale of my property couldnt be happier.kevan capewell
Thank you Kevan for your review. Best wishes, Mark
5/5
GoogleI rented my house and found Carrie and Stacy to be super helpful and professional. They really know what they’re doing and got me a tenant quickly for the asking rent. Thank you team Bridgfords Lettings Durham.
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
1/5
GoogleExtremely poor management of a property in which an elderly tenant lives. The tenant has to arrange repairs with the management company himself but they take weeks and months to sort out the frequent issues, resulting in increased stress and distress for a vulnerable person who is expected to chase these issues up. In my view this is completely unacceptable.
Hi Alison, Thank you for raising your concerns. Please advise the elderly tenant to contact our dedicated Customer Care team should they wish to raise their concerns directly. They can do this by contacting their local Property Manager or e-mailing us at review@countrywide.co.uk. Kind regards, Scott
5/5
GoogleI have to thank the Bridgfords team at Durham for the help they gave me, Caitlyn especially helped me through this journey, thank you
Thank you hassan shojaeshafiei for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleCan only recommend as the process was very smooth and Stacy helped out without hesitation with my special requests (reserving without seeing the flat previously, renting with a bunny). Overall very happy with their service!
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleStacey and the rest of the Bridgfords team has been really helpful and accommodating throughout the time that I was looking for a rental property in Durham. I would highly recommend their service to anyone.
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleVery happy with it, Carrie, Stacy and Adam have been brilliant during all the process of renting a new flat. They were always available for any questions, and the attention to detail was spot on.
Thank you Thibaut for your kind words and 5* review! - Best wishes, Scott @ Customer Care.
5/5
GoogleLeanne at Bridgfords was immensely helpful during my search for a flat in Durham. Because I am not in the UK at the moment, I had to do everything remotely and needed some guidance in navigating the UK system. The whole process went very smoothly.
Hi David, thank you so much for the fantastic 5* review.Leanne and the team really appreciate your kind words. Best wishes, Graham @ Customer Relations
5/5
GoogleMe and my partner were purchasing our first house and used bridgfords to look at some properties. The staff were absolutely lovely, they went above and beyond and nothing was a bother. With that being said we had decided to speak to their mortgage advisor, who was excellent and we proceeded with our mortgage through them. Great service!
Hi Rachel, many thanks for your great 5* review. Wonderful that the team at Bridgfords ensured your first house purchase went so well and that you were able to make use of the mortgage service in branch. Hope you are settling into your new home well. Best wishes, Tracey.
5/5
GoogleBRIDGFORDS the best way to sell your house! Stacy Shaw helped me with mine got taken care of and sold sharply with very little hastle. HIGHLY recommended
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
5/5
GoogleCouldn't fault the amazing customer service received. Everything was made easy for my partner and myself from start to finish. Looking for a new property I would highly recommend! I've used different estate agents over the years and this has definitely been the best!
5/5
GoogleGood estate agency. Realistic & professional. Oliver Stables mainly dealt with my property & was friendly, professional and communicated well. Would recommend.
Susan Rodham thank you for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
GoogleKatie was a really good help.
Thank you for taking the time to leave us your amazing comments. I will make sure the local team are made aware of your 5* review. Kind regards, Donna.
5/5
GoogleI have rented a property in Durham, no issues at all so far. Carrie guided me through the process has been really good.
Pablo, thank you for your kind words and your wonderful 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleStacy from Bridgfords (consett) was very helpful and supportive finding a new tenant for my rental property providing regular updates. Very professional and secured a new tenant within 2 weeks! Thankyou for your services and will come again for future business.PositiveResponsiveness, Quality, Professionalism
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations
5/5
GoogleEfficient and effective service. Sarah has been great.
Thank you for your 5* review!
1/5
GoogleAbsolute shocking estate agents, did not confirm our appointment to view a house, been ringing all day for the past 2 days left messages and spoke to members of safe for the sales team to contact us to no availNegativeResponsiveness, Professionalism
Thank you for this feedback. I'm sorry that you experienced issues getting in touch with the branch and I have passed your comments on to the Regional Manager so this can be discussed directly with the branch. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleWe have had a great service from Grace Baker-Padden at Bridgfords - always responsive and knowledgeable and full of ideas and suggestions. She provides great continuity and always gets back with answers to our questions and is flexible in trying to fit in appointments. We continue to use Grace and are happy to do so
Thomas, many thanks for your wonderful review of your experience with Grace and the team at Bridgfords. Wonderful that their responsive and knowledgeable approach is of great benefit to you. Best wishes, Tracey.
5/5
GoogleI recently moved into a property with Bridgfords and found Carrie and Stacy to be helpful and knowledgeable. They made sure everything went smoothly from start to finish - thank you!
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
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