Trusted Agent profile · Durham City
★★★★★
292 reviews across 1 platform
15 Elvet Bridge, Durham City, DH1 3AA
Bridgfords Lettings's office in Durham City, at 15 Elvet Bridge, is rated 4.4 out of 5 across 292 reviews on 1 platform, including 292 Google reviews rated 4.4.
Every review we hold for the Durham City office, from every platform, shown as written. First names only.
5/5
GoogleIt was one of finest experience in letting a property from Bridgfords, Durham. I received support and great help from Stacy Shaw in letting this property. I would highly recommend them.
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleI couldn't fault the level of service I received from Bridgfords Estate Agents Durham in general and Grace Baker-Padden and Angus Reeves in particular. They ensured plenty of viewings with motivated buyers, acted as patient and polite go-betweens across all parties and generally made the process as painless as possible. Fully recommended. Bryn Hylton
Thank you for your great 5* review! I will of course make sure our local team are made aware of your kind comments. Best wishes, Scott
5/5
GoogleMy experience with Bridgfords has been brilliant. Adam offered excellent advice and showed vast knowledge in answering my questions. The service from everyone in the office was superb and I'd recommend them to friends and family.
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleI'm currently relocating to the UK and have to organize everything remotely due to the pandemic. Without the excellent service and guidance of Bridgfords this would barely be feasible. Stacy and Leanne are incredibly responsive, professional, helpful and friendly.
Thank you for your brilliant 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleCarrie and Stacy helped us find our new home and the service was great. They took all of the stresses away and now we have our new home.
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleUsed Bridgford lettings recently and received excellent service with good communication. The experience was enjoyable and would definitely use them again. Especially delighted with Katie Fowler who was superb and very professional.PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much for this fantastic 5* review. We really appreciate your kind words. Best wishes Graham, Customer Relations
5/5
GoogleI had the lovely experience of dealing with a lovely person names Stacy. The help and information she gave me was extensive and second to non and we were able to find our perfect property. Would highly recommend and I am forever grateful for Stacey's knowledge, friendliness.
Thanks for taking the time to leave this great 5* review and recommendation. Best wishes, Lucy
5/5
GoogleMy experience with Bridgfords has been brilliant. Adam offered excellent advice and showed vast knowledge in answering my questions. The service from everyone in the office was superb and I'd recommend them to friends and family.
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleDid a great job with my move to Gilesgate. The representative I was in contact with (Stacy Shaw) was very helpful helping with my search and is still very reactive every time I need help with anything regarding the property.PositiveResponsiveness, Quality, Professionalism
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleStacy Shaw help in finding me a property was amazing couldn't of asked for better help. Thank you
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI have found Bridgfords excellent in finding and vetting prospective tenants for my properties. Stacy Shaw especially along with a great team, I find helpful, efficient and professional to deal with. For me the only place I would go when looking for new tenants. Fully Recommended .
Thanks Ross for the wonderful 5* review and recommendation! It's great to see that the Bridgfords team once again provided a professional, efficient and friendly service. Best wishes, Lucy.
5/5
Googlevery helpful specially Caitlyn Chambers she helped me get an appratment and arranged every step while I am outside the UK
Thank you for your 5* review and kind words!
4/5
GoogleI rented from Bridgfords for approximately a year and a half. They were always quick to respond to any queries or questions I had. Customer service is great and their offices are right in town if you need to pop in and speak to someone. They are always friendly and try to help. The department who deals with and faults with your property usually get back to you quickly but can sometimes be difficult to reach or forget to contact you/follow up your query
5/5
GoogleI have both let a property and sold a property through Bridgefords Durham and both experiences were so positive. The staff were always supportive and more than happy to talk through any issues. I can't praise the staff enough in both selling and letting.
Thank you Olly for your kind 5* review of our local Bridgfords team. It is always great to read such positive reviews and recommendations from our clients. Kind regards, Mark
5/5
GoogleWe were flooded out of our home in late June along with probably hundreds of other families in the North East. It was a very stressful time having to find somewhere to live whilst still dealing with the emotional turmoil of losing our home. Bridgefords found us a number of properties to view close to our original home and gave us good advice on options. They also helped us with speeding up the moving in process with the insurance company. Good support in a bad time.
5/5
GoogleHaving read the review below I was extremely cautious when I arranged my first viewing with Bridgfords. Nevertheless from the first enquiry I made, the process seemed seamless and the member of staff that I dealt with was extremely helpful; I had seen a property on their website which is when I decided to call and arrange a viewing, the professional approach that the staff handled my call impressed me as I was ideally wanting a property with a large garden and un-carpeted throughout, however she advised me that the property I enquired about didn't match this criteria as there was a small garden and the house was carpeted on the first floor. Nevertheless she did reccommend another property to me which we arranged a viewing for and it was perfect, she certainly listened to what it was that I was looking for! First impressions of the company and the property were very impressive and I decided to put an offer forward as I was keen to move quickly. The lady that accompanied me at the viewing explained the entire process, as well as providing me with the relevant application forms to speed the move up. I'm astonished at the review I read below, as the lady that conducted my check-in could not have been more helpful and professional. I have had no issues with Bridgfords what so ever and the quick, yet extremely professional service that they have provided has been excellent; every member of staff that I have dealt with has been friendly and very professional!
1/5
GoogleWorst estate agents, wouldn’t use them again
5/5
GoogleVery willing to help. Never complained about any request. Good team and they get the job done! Adam Catterson and Katie Fowler are great at what they do!PositiveResponsiveness, Professionalism
Thank you for your excellent 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI was in a very bad situation and Bridgfords were much more accommodating than other estate agents, and were incredibly helpful in my urgent search for a property. Recommended.
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleI rent my apartment from Bridgfords Lettings in Durham and have done so for a number of years. They are very professional and friendly to deal with and I have never had any complaints. Any issues, for example when my hot water went off, are always dealt with promptly and communication is always excellent. The staff at Bridgfords are always very helpful.. I would recommend them to anyone looking to rent from a reliable and professional company.
5/5
GoogleReally happy with the service i received from Grace Baker-Padden at Bridgfords. Nothing seemed to phase her and she used her extensive knowledge on many occasions, often just to calm me down. I'd have no hesitation in recommending Bridgfords to anyone
It is wonderful to read Jeff that you are really happy with the service provided to you by Grace and our local team at Bridgfords. Thank you for your recommendation and 5* review! Best wishes, Scott
5/5
GoogleMoving to a new place can be difficult and to find a appartment very stressful,but I was lucky to come across Katie flower who was very helpful and responsive ,thats the level of professionalism.
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat service and communication. I have no worries while I'm overseas: it's all taken care of, keeping the tenant happy, using quality yet economical solutions to solve problems and keeping up to date with the legal aspects. Thanks a lot
Thank you Chris for your 5* review and kind comments. All the best, Mike.
1/5
GoogleVery unprofessional don’t check people’s mortgages before they let them out
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