Trusted Agent profile · Durham City
★★★★★
271 reviews across 1 platform
15 Elvet Bridge, Durham City, DH1 3AA
Bridgfords Lettings's office in Durham City, at 15 Elvet Bridge, is rated 4.3 out of 5 across 271 reviews on 1 platform, including 271 Google reviews rated 4.3.
Every review we hold for the Durham City office, from every platform, shown as written. First names only.
2/5
GoogleWasn’t told the viewing was cancelled till I rang and asked what was going on... very unprofessional
Hi Kim, I am very sorry to read that this was your experience. If you would like to discuss your review further, please do not hesitate to contact us directly via review@countrywide.co.uk. Kind regards, Scott
5/5
GoogleHelp from Grace all the way and was very supportive when buying from one of her clients.
Many thanks for your 5* review David. Best wishes, Tracey.
5/5
GoogleI had a very good sales experience with this branch - friendly and helpful with prompt communication.
Hi Richard, thanks for leaving your 5 star review. It's great to read that you received such a good sales experience from the team at Bridgfords, Durham. Best Wishes, Tracey.
5/5
GoogleOutstanding Agency. Have been dealing with letting agencies in Durham for 20 years. They are the best.
Many thanks Sherif for your 5* review. With your experience of over 20 years this is indeed a valued rating! Best wishes Tracey.
5/5
GoogleGreat customer service, very helpful, friendly and informative.PositiveResponsiveness, Quality, Professionalism
It is great to see another 5* review for our local team! Thank you for taking the time to share your experience. Kind regards, Scott @ Customer Relations
5/5
GoogleExcellent service, highly professional and courteous. Dealt with all issues with an appropriate sense of urgency.
Thank you for your wonderful and detailed 5* review of our local team. I will of course make sure your kind words are forwarded to the whole team and their Regional Director. Kind regards, Scott
5/5
GoogleThank you very much to Grace at Bridgfords who helped enormously with our recent flat purchase
Thank you Caroline for your 5* review and kind words. Best wishes, Scott
5/5
GoogleHavnt moved yet but stacy has been great kept in touch every step of the way
Hello Lesley, Thank you for taking the time to write this wonderful 5* review for the team at Bridgfords in Durham. It is fantastic that Stacy has kept you up to date every step of the way and I would like to wish you all the best for your move day. Kind regards, Maryjane.
5/5
GoogleAlways a pleasant and helpful service. Advice sound and freely given. Would thoroughly recommend.
Hi Ian, thank you for your 5* review and recommendation, Best wishes, Tracey.
5/5
GoogleExcellent service from the staff and tenants found really quickly. Impressive!
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy
1/5
GoogleAppalling service, rude staff, money grabbing with hidden costs, dishonest to the point of illegality.
Hi Becky, I am sorry to hear that you feel Bridgfords did not live up to your expectations, we welcome all feedback however I am afraid we have no customer record of you, we pride ourselves on our customer service so to help resolve your problem please can you contact the branch on 0191 644 0645. We are completely straightforward, upfront and honest about our fee structure. Our fees can be found displayed to the public inside every Countrywide office, they can be found easily online on all property portals that we advertise with and our staff are happy to discuss our fee structure with our customers in the office or via telephone. Branch Manager
1/5
GooglePoor customer serviceNegativeResponsiveness, Professionalism
Hi Joy Lovin, Please contact us via review@countrywide.co.uk so we can understand your comments further. Kind Regards, Scott @ Customer Relations
5/5
GoogleStacy catered to all my needs. Excellent service
Thank you for your 5* review!
1/5
GoogleWhen they show up, their keys aren't opening the doors...
Hi Celia, I am sorry to see this. However in order for us to improve our services could you please provide more information to customercare@countrywide.co.uk. Many thanks. Regan.
5/5
GoogleVery professional and great service thank you
Miles, thanks for leaving a 5* review. Kind regards, Tracey.
5/5
GoogleI have rented a property that is let and managed by Bridgfords for 1.5 years. My experience is that their letting and management services are excellent.
3/5
GoogleRented a flat through them and I moved out at the end of 2014. Last 6 months nothing was ever fixed. Friendly staff though.
5/5
GoogleAgents in bridgfords Durham are really active and helpful, highly recommend! They always try to help me to solve problems!
5/5
GoogleBridgfords, Durham are very helpful and personable. As a tenant I have only had a good experience with them.
5/5
GoogleRating only, no written review.
Awesome to hear you had such a great experience and thanks for the feedback! We’d love to know more about why you left such a great rating so feel free to jot down any thoughts you might have.
5/5
Googleexcellent staff, very friendly and professional at what they do
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
