Robinsons reviews

★★★★★ 5/5

Google

Charlie Robinson from Robinsons really stood out compared to other valuations I had from local agents.. his professional, thorough, and thoughtful approach gave me complete confidence. Highly recommended for anyone looking to sell!

Natalie · 1 August 2026

★★★★★ 5/5

Google

I’ve dealt with multiple local estate agents both recently and in the past, and Robinsons Estate Agents have been by far the best. They’re reliable, responsive, and truly go the extra mile for their customers. A special shout-out to Charlie, who was incredibly helpful in securing my new place and supported me every step of the way. I can’t recommend them highly enough!

Anita · 22 November 2025

★★★★★ 5/5

Google

Charlie was really helpful and professional and was able to answer all the query’s that we had. Before the viewing he kept us updated and as one of my first viewings as a first time buyer it was a positive experience and I’d be happy to deal with him again

Brooke · 25 September 2024

★★★★★ 5/5

Google

Charlie was very helpful

Alice · 20 February 2026

★★★★★ 1/5

Google

Google doesn't allow me to leave the second (well deserved) negative comment however I can edit this one, so in the attachment you (as the future customer) can find pictures of my previous review with a few additional attachments to this one proving, how bad this agency actually is. Can't be happier to see that reply, it only proves my point how incompetent behaviour this agency represents towards the tenants and why YOU, as the customer, should STAY AWAY. The normal agency would reply: ''Yes, we had some issues with resolving problems in your flat, we have ignored you and lied to you for 6 months but you are the customer and you are important for our business, we want you to be happy even after ending tenancy agreement and deeply apologize for any inconvenience, we will find the best possible solution to resolve this situation.'' Instead of that, you are the witness of slander towards the innocent tenants followed by lies, rudeness and neglect. -''we hadn't realised that your time at Bramley Court was an unhappy one until this point.'', This response is just a sign of disrespect towards complaining tenants. Every single maintenance request was ignored, communication was very poor (95% of phone calls were ignored, the rest of the time I was assured that someone will call me back, they never did.) Even simple and much-needed things like sending Inventory File took over a month and many requests over the phone and emails. We went through hell also trying to recover the deposit which should be returned within 10 days after moving out according to the tenancy law (we’ve moved out on 3.03.2021 and it took them almost a month and multiple phone calls/emails to get it done). And you still can’t believe we were not happy? -''nonetheless the landlord and ourselves were hindered by the fact you were in constant rent arrears'' - screenshot of bank transfers attached, everything has been paid on time (one exception when the bank had maintenance and bank transfer has been delayed by few hours and finally has been sent after midnight). Another lie. -''not using the heating as advised by the electrical contractor in a satisfactory manner.'' - another condescending lie, vintage electric heaters fitted in the flat had literally just one button, one power level wheel and one option wheel (defrost/on all the time). With such a draft coming out from the windows, doors and baseboards they were not strong enough to keep us warm during winter. -''Bramley Court is a modern flat'' modern 16 years old flat, built-in 2005. -''Landlord agreed at great expense to install a state of the art/Modern Thermostatic Monitor that would assist with any potential heating issues'', when we’ve moved in, the vintage thermostat was broken (probably due to its age) and replaced quickly by the landlord for the cheapest Chinese substitute. We thought it’s broken but after calling the manufacturer, it was confirmed that the device have very limited options allowing only to turn the heaters on/off which makes it a completely useless device in the real world, because it hasn’t got the basic functions which this type of the device should have, like detecting the temperature and adjusting the heating level accordingly. I've kindly asked for a replacing it to something different (working) but of course, I didn't get any reply. -'' Mores to the point, the incoming tenant complained it was almost too hot and they moved in just after you in March 2021.'' - Who would've thought that spring would be hotter than the end of autumn/winter? So in the recap, you can see how the agency treats their customers/tenants, they just lie and try to intimidate and bully people instead of apologizing or simply fixing the issues. I really hope my honest review will spread through the social media and all over the internet to warn other people. Nobody deserves to be treated like that.NegativeResponsiveness, Quality, Professionalism, Value

Matt · 27 August 2022

★★★★★ 5/5

Google

Estate agent/charlie friendly, prompt timing for house viewing. Really helpful and polite, good knowledge of the property and willing to seek information needed, if not known to him already. great communication from the company. Thank you

Ali · 15 June 2026

★★★★★ 5/5

Google

I had a great experience working with this agency. They were very professional, helpful, and responsive throughout the process. they made the experience much easier for me. I would definitely recommend them to anyone looking for a reliable and friendly letting agency. Thank you for the excellent service!

Shahryar · 16 March 2026

★★★★★ 5/5

Google

I had a viewing with a chap called Michael on a property that was for let in Dunstable for my daughter who is looking to move into a place of her own. Credit is due, he was punctual, polite and we were both left quite happy with the house and general service from this gentleman. I will create a phone call this week to you Michael to see if we can get the ball rolling. Many many thanks again. Ricky.PositiveResponsiveness, Quality, Professionalism, Value

Ricky · 20 June 2022

★★★★★ 5/5

Google

Hello. My name is Denise McCullough and I have been an active landlord with multiple properties that have been managed by Robinson’s. For the full duration of using Robinsons, I can easily say that I have full confidence that my priorities and tenants are being looked after. I was first a little skeptical to having Robinson’s manage my properties as they are a small firm, but I can confirm that they have managed them better than any of the other high end estate agents that I have used in the past. Jordan and Mark have been outstanding, and although they are extremely busy, I know that my phone call, email or general query will be sorted as soon as they can, which I appreciate as they are a small firm with many tenants & landlords to attend to (knowing that I’m not the only one with many questions for them to answer!). I recommend Robinson’s to all landlords or tenants in the local area.

Denise · 26 October 2021

★★★★★ 5/5

Google

I’d like to start off this review by saying THANK YOU to Robinsons. I have been in touch with 4 estate agents before contacting Robinson’s estate agents, all to which were unhelpful and did not take me seriously due to my position, age and budget. After making an online enquiry on a property that I liked, I received a phone call from Jordan a few days following this, to discuss my property criteria (if the property I liked at the time was taken) , budget, financial decision and location. As I am a first time buyer, I wasn’t sure on what the process was and what was expected of me. Jordan took time out of his day to walk me through the process, and made sure that I was happy with every offer and property choice that was made. My experience with Robinson’s has been excellent and I want to make sure they are noticed for this (unlike the other estate agents I had to unfortunately deal with). Jordan and team, thank you. Kind regards, Gordon G Blackner

Gordon · 26 October 2021

★★★★★ 5/5

Google

I’d like to give a special thanks to Mark at Robinson’s for his help in selling my property in such a small amount of time. Whilst viewings were being taken; I was alerted in plenty of time when they were taking place so that I knew when to not be at the property; and when they were completed; the house was exactly how I left it and no dirty foot prints anywhere which is what some estate agents find difficult! Thanks again Mark!

Anna · 26 October 2021

★★★★★ 5/5

Google

My experience with Robinson’s has been (to simply put it) a walk in the park. I approached Michael to see if there were any properties that were fitting what I wanted, but there wasn’t any available. He then advised me that there was a property that was coming up thag could fit my budget and size and that I could be first to view it. I had never rented before, so this was important for me to get this right. The house was clean, tidy and I felt at home in no time. At times that I wasn’t able to get through to Michael on the phone, Jordan, Mark or Piyush were able to take my details and pass them onto Michael, who were professional. Even whilst I was an active tenant I was treated no different to if I’d be looking to rent a £2000 a month house or a £500 a month house so no money problems there. Overall, I would recommend Robinson’s and save your time and money as you will be looked after. If anyone asks, Michael Mackentire sent you😄

Michael · 26 October 2021

★★★★★ 5/5

Google

I had a very positive experience with Robinsons Estate Agents. Charlie, the agent we worked with, was extremely professional throughout the entire process. He was always responsive, helpful, and kept us well-informed at every step. His …

Dana · 22 April 2026

★★★★★ 5/5

Google

I have nothing but positive things to say about Robinsons. Having to sell a house that has been in a family for many years could have been a very stressful experience but was made so much easier by their professionalism, empathy & …

Christine · 22 February 2026

★★★★★ 5/5

Google

I used Robinsons to sell my flat in dunstable. They were actually the second agent i tried the first being urban and rural who i thought were useless. Robinsons are a small independent team. Mark and michael are excellent. They both went above and beyond what you would expect of an estate agent. From printing off and dropping round paperwork from my solicitor to sign during lockdown, even to this day mark drops my mail from my old property here to my new property and i exchanged 10 days ago. I couldnt rate them more highly. Proper service. Thanks very much guys

Andrew · 7 April 2021

★★★★★ 1/5

Google

Definitely not recommended. When I rent property from this agency one day i reported boiler issue and not hot water . Than agency replay this is not are emergency and i have to wait . Imagine few days without hot water . Communication unprofessional Michael for over 2 years receive my complain about intercom that wasn't working . After 2.5 year not been fixed . Mould issue reported and agency ignored completely. Even few engineers that work for them wasn't happy. My contract end 31.12.2024 still waiting for replay regarding deposit . My advance just get solicitor representatives if any issue . But the best way just keep your self away from this agency .

Grzegorz · 9 January 2025

★★★★★ 1/5

Google

We wanted to rent a property as a family . We have made an application and it has been unsuccessful. But we have seen that the property has been put back on the market when we were searching for house listings on the internet. You did not return to our calls or email messages in short you do not communicate . This workplace and their attitude is very unprofessional . We have realised how unprofessional they are in a topic that is so major for us and that is so minor for them.

Eda · 20 December 2024

★★★★★ 5/5

Google

What a friendly professional service, absolute top marks. Excellent communications, very punctual dressed to impress and most of all honest. We had our property valued recently, I didn't expect the company to be nearly as quick and was envisioning a virtual way of showing the house.... thank God I was wrong because there is no way I know how to do that lol instead a gentleman come to the property and had a look over the old fashioned way, was advised what to / and what not to do as well. Ten out of ten we will be selling through RobinsonsPositiveResponsiveness, Quality, Professionalism, Value

Rory · 27 August 2020

★★★★★ 5/5

Google

Having used Robinsons Estate Agents for both renting our property as well as eventually selling, I can safely say, unreservedly, that this is a brilliant company to work with. In particular, I would like to thank Michael for his superb work - he knows the market with aplomb and will work tirelessly to get the best result for you. Thanks guys for all your help and I recommend any potential customers to use Robinsons... Best in the area by far!

Peter · 24 October 2019

★★★★★ 5/5

Google

Our sale has yet to complete but great service so far from Robinsons, Charlie in particular. Very responsive and helpful but not pushy.

Samantha · 8 June 2026

★★★★★ 1/5

Google

Hi Mark, You are right the condition of the flat has been reviewed and analysed by different surveyors and the insurance companies who have denied to pay for the maintenance. Since we are having the reports from that you cannot justify the condition .Then i did not put review about the landlord its all about the services from the agency. When i confirm the flat the agency told that there is furniture and when we shifted the flat was empty.. Then when we started using kitchen everyday the kitchen used to get flooded and after continuous mails the landlord send the plumber .. Then the bathroom since 16 years the flat and the entire building was suffering with this toilet ..whenever we take shower the person who is staying downstairs had to keep containers to collect the water from our flat..Then that issue took more that 6 months to get sorted..Then the person is staying upstairs was constantly making issues and the landlord itself filed cases against him under so many criminal activities..Then about the agency they didn't even come to help in any of these issues. They didn't even call back..Even i wont even recommend this agency..Then if any agency want to need proof about these issues i can easily provide.. Because i have all the evidences about the issues we have face there..Even neighbours had faced so many issues due the under maintained flat. If Mr Mark need any further clearance about the condition contact the insurance company who reviewed, the surveyors and the lady who living downstairs. Thanks

Dickson · 11 May 2019

★★★★★ 5/5

Google

I don’t have a bad word to say about Robinson’s. My husband and I have rented with Mark at Robinsons on and off for a Long time. We have never had any problems what so ever being a tenant in any of their properties. Any issues we had over the years although very minor were resolved quickly. We have grown to know Michael quite well over the years. Him and Mark have always gone out of their way to find us the perfect property. After a few years in one of their lovely rentals, we were in a position to buy. They went above and beyond for us in every way. I was registered with all local agents, who hadn’t came up with anything, and on quite a few occasions didn’t even bother to call back. Robinson’s came up trumps again, found us our perfect forever home, and the whole process from their end went very smoothly! I would highly recommend them, from rentals to buying- and if the time ever came where we did want to sell (doubtful) we would be straight on the phone to them.

Rebecca · 31 October 2018

★★★★★ 5/5

Google

I don’t have a bad word to say about Robinson’s. My husband and I have rented with Mark at Robinsons on and off for a Long time. We have never had any problems what so ever being a tenant in any of their properties. Any issues we had over the years although very minor were resolved quickly. We have grown to know Michael quite well over the years. Him and Mark have always gone out of their way to find us the perfect property. After a few years in one of their lovely rentals, we were in a position to buy. They went above and beyond for us in every way. I was registered with all local agents, who hadn’t came up with anything, and on quite a few occasions didn’t even bother to call back. Robinson’s came up trumps again, found us our perfect forever home, and the whole process from their end went very smoothly! I would highly recommend them, from rentals to buying- and if the time ever came where we did want to sell (doubtful) we would be straight on the phone to them.

A · 4 October 2018

★★★★★ 1/5

Google

*Update since the other update* Got a text from Robinsons (less than 10 minutes after posting the original update) claiming my update was a threat (clearly no threat in the update below), however Robinsons decided to make a threat of their own - see attached for proof. Hi Michael, Can you give me my refund? We’ve moved out nearly 2 months ago and you aren’t responding to emails or calls? *response to Robinsons reply below* One week from my review still have not received a refund for overpaid rent owed. When I called after reviewing and stating my name, they questioned whether I left a poor review and hang up the phone. Regarding any outstanding debts you claim we have on the property, we both know there are none, the property as per Michael’s email was left in immaculate condition, we were very accommodating in allowing you to show the property to prospective renters whilst we transitioned into moving out (having paid rent for those days). Your claims the refund is being held up are completely false and you are only making that claim and acting profesional now as this is a public review, when we know full well you care very little about you job and tenants, responding slowly or not at all to property issues (up to and including RATS)! Please refund the overpaid rent and I will be happy to get out of your hair and let you bother the next poor sod who needs a poorly managed flat to rent. Have a blessed day

Gabriela · 25 September 2024