Leaders Lettings Dunstable reviews

★★★★★ 1/5

Google

Worst experience we ever had with an agency! No help during our tenancy (my husband had to repair everything, the house was stinking of dog pee so we couldn't move straight away, carpets had to be cleaned 3 times and we painted the whole house ourselves, everything that broke during the tenancy it took weeks until they arranged for someone to come and mostly we ended up repairing ourselves, etc), but they hold on to our deposit until we agreed to pay £150 so we can get the rest of our money. They are extortionists, we made a formal complaint that was answered after several chases and we got nowhere to recover the money they illegally held. All we can do is let other tenants know they are an agency to avoid!

Mary · 21 June 2022

★★★★★ 5/5

Google

I've dealt with Lauren and Sarah on several occasions, both are very professional and friendly. The branch has a very welcoming feel and is in a central location with easy access!

Stephen · 21 June 2022

★★★★★ 5/5

Google

I had a viewing at a property in Dunstable 2 weeks ago . I was met by two lovely young ladies Molly and Lauren who showed me around the property. They were very professional and I did not feel rushed unlike some other company’s I have viewed houses with , they gave me all the relevant information I needed and felt like if I had any further questions I could easily reach out . Fantastic estate agents highly recommend

Ella · 21 June 2022

★★★★★ 4/5

Google

I’ve rented two apartments via lenwell and would recommend to anyone. Michelle is really wonderful and goes above and beyond to help tenants and encourages the staff to do the same. Thanks for your help and advice!

Leah · 21 June 2021

★★★★★ 5/5

Google

I was very nervous and in doubt that i’d find something perfect for me but kayla was wonderful in helping and putting me at ease, i’d highly recommend this company and especially her to anyone looking.

Abbie · 17 February 2025

★★★★★ 5/5

Google

Very nice and professional service. Everything was explained very clearly. If I had a question very quickly had an answer. Very helpful team especially Lauren Galway. Thank you for that.

Miłosz · 21 June 2022

★★★★★ 5/5

Google

The best agency in Dunstable. Very helpful and nice staff. Very quickly we get a flat with my partner. I highly recommend Leaders, especially Lauren if using the Dunstable branch.

Lilka · 21 June 2022

★★★★★ 5/5

Google

Extremely helpful and answered any questions i had with a professional manner. I would highly recommend Leaders Letting to anyone and would definitely be using them again. I am happy with the service they have provided me as well as the extra mile they go making sure that everything is perfect for me. You won’t find no other estate agents like this and that is why they deserve more than 5 stars in my opinion.PositiveResponsiveness, Quality, Professionalism, Value

Shayek · 21 June 2022

★★★★★ 5/5

Google

Morgan was amazing, friendly professional highly recommended. Thank you so much

Joe · 22 January 2024

★★★★★ 5/5

Google

I have been very impressed by the professionalism shown by Mel. Thank you.

John · 27 October 2025

★★★★★ 5/5

Google

Thank you to all staff at your branch. All were very friendly and professional and made moving into my first property so easy. Will continue to use in future

Terry · 21 June 2022

★★★★★ 4/5

Google

I have got my flat after the first visit with Leaders. The property manager who made the visit was Robert Carter. Very professional, we started to fill in all the needed documents the day after and was able to move 10 days after the visit. I've been in touch with Robert since then. He is at your disposal when you have a question or an issue. I would recommand Leaders for their professionalism and reactivity.PositiveResponsiveness, Quality, Professionalism

Laura · 21 June 2022

★★★★★ 5/5

Google

Had a lovely experience the other day during a showing. Molly was very welcoming and very helpful throughout.

Cydney · 21 June 2023

★★★★★ 5/5

Google

As a Landlord, I have dealt with Michelle Gooding At the Dunstable branch for a number of years and have always found her friendly and efficient. I would have no hesitation in recommending Michelle or Lenwells.PositiveResponsiveness, Quality, Professionalism

Peter · 24 August 2020

★★★★★ 5/5

Google

Great, smooth move thanks to Morgan!

Tilly · 22 March 2024

★★★★★ 5/5

Google

Great service, Molly has been so helpful and professional. Nothing was ever too much to ask of her, would deffinately recommend and ask to speak to Molly.

Chelsea · 21 June 2022

★★★★★ 5/5

Google

The team at leaders were all very friendly and accommodating. In particular Lauren was very helpful in resolving any hiccups that occurred, answering any questions or queries.

Chyna · 21 June 2022

★★★★★ 5/5

Google

Above and beyond.Great profesionalism,"there to care",amazing service.....Thank you.....especialy Dunstable office.Many thanks to Lauren and management.Thank you

Paul · 21 June 2023

★★★★★ 5/5

Google

Zach at Leaders was brilliant from our first communication with him and throughout our application for a property. Was extremely knowledgeable and answered many questions we had about the property. Very friendly and forthcoming too, went out of his way numerous times to help us out and get us sorted as soon as he possibly could. Couldn't be a better recommendation.

Tom · 25 August 2023

★★★★★ 4/5

Google

I have got my flat after the first visit with Leaders. The property manager who made the visit was Robert Carter. Very professional, we started to fill in all the needed documents the day after and was able to move 10 days after the visit. I've been in touch with Robert since then. He is at your disposal when you have a question or an issue. I would recommand Leaders for their professionalism and reactivity.PositiveResponsiveness, Quality, Professionalism

Laura · 26 December 2021

★★★★★ 1/5

Google

1. Ioccupy, Lenwell and now leaders, they keep changing their name every year to confuse tenants. 2. After I signed the contract, they changed the price and added 100 pounds per month and gave me another contract. When I confronted them about this with the contract that I had and screenshots/links of their website instead of apologizing, they rudely said if you can’t afford it, we can find you something cheaper. 3. From first week before I even moved in, they wanted to charge me for repairs that I am not responsible for, when I confronted them and asked for the inventory list. They removed the charges and could not provide me with inventory list. 4. Appliances all over the house are broken and they refuse to fix it like dryer and washing machine, broken glass door, broken door to house, broken boiler by ignoring the calls and emails sent to them. 5. No heater or hot water for 3 weeks and last time I called I get told in an indirect way to p**s off by Jasmine. 6. During lockdown one of their agents (malik) entered the house without permission at 7pm with no PPE so he could show the property for a new customer. And then he entered by mistake without knocking on one of the resident’s room while he was sleeping thinking that he moved out, which showed complete disregard of lockdown rules and respect to the safety of the residents. 7. In case of emergency there is no number to call, for example the boiler and hot water broke down and was not fixed for over 3 weeks which made me sick leading to self-isolation and missing 10 days from work. 8. They entered my room without my permission for what they claim is ‘’essential maintenance’’ when I was away at work, and I have valuable stuff missing. 9. As a professional who deals with over 150 customers per day, I am very surprised about their lack communication skills (extremely bad manners), I thought the issue is with me or it’s a case of racism, but I found other residents complaining about the same issue, so I have blocked their number to avoid future conflicts of them being rude over the phone. 10. I managed to find another property to save my life and career, but they refused to give references by not answering phone or email. Conclusion They have very good properties in excellent locations, but their incompetence and bad manners and lack of maintenance or repairs are too bad that you should avoid dealing with them. If you decide you still want to deal with them, take a very good look at the place before paying and test every appliance and equipment before moving in and if something major is broken like a door or window don’t move in or pay before its fixed, because they don’t provide an inventory list and they will charge you for everything that is broken when you are leaving. Google reviews are misleading because they are all positive reviews if you check other websites you will find people complaining about the same things.NegativeResponsiveness, Quality, Professionalism, Value

Khaled · 21 June 2021

★★★★★ 5/5

Google

My experience with Leaders was excellent, from beginning to end. I explained to Lauren Galway (Senior Negotiatior) the urgency of my predicament and her assistance was first class. She quickly provided me with a list of properties to view (meeting my requirements) and got me moved in within a couple of weeks. I would definitely recommend Leaders - Dunstable, to friends and family.

Godfrey · 21 June 2023

★★★★★ 5/5

Google

Just want to express my thanks to Lauren for her great help and knowledge on the viewing today. Her professional attitude is brilliant. Thank you.

Andy · 21 June 2022

★★★★★ 5/5

Google

The team were very helpful and friendly, answered all questions we had. We mainly dealt with Lauren, I would recommend Leaders above other estate agents

Charlie · 21 June 2022