Trusted Agent profile · Dunstable
★★★★★
290 reviews across 1 platform
2 West Street, Dunstable, LU6 1SX
Leaders Lettings's office in Dunstable, at 2 West Street, is rated 4.4 out of 5 across 290 reviews on 1 platform, including 290 Google reviews rated 4.4.
Every review we hold for the Dunstable office, from every platform, shown as written. First names only.
5/5
GoogleVery nice and professional service. Everything was explained very clearly. If I had a question very quickly had an answer. Very helpful team especially Lauren Galway. Thank you for that.
Dear Miłosz, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThe best agency in Dunstable. Very helpful and nice staff. Very quickly we get a flat with my partner. I highly recommend Leaders, especially Lauren if using the Dunstable branch.
Dear Angelika, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleExtremely helpful and answered any questions i had with a professional manner. I would highly recommend Leaders Letting to anyone and would definitely be using them again. I am happy with the service they have provided me as well as the extra mile they go making sure that everything is perfect for me. You won’t find no other estate agents like this and that is why they deserve more than 5 stars in my opinion.PositiveResponsiveness, Quality, Professionalism, Value
Dear, Shayek Miah, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleMorgan was amazing, friendly professional highly recommended. Thank you so much
Dear Joe Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI have been very impressed by the professionalism shown by Mel. Thank you.
Dear John Peerless Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThank you to all staff at your branch. All were very friendly and professional and made moving into my first property so easy. Will continue to use in future
Dear Terry, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
GoogleI have got my flat after the first visit with Leaders. The property manager who made the visit was Robert Carter. Very professional, we started to fill in all the needed documents the day after and was able to move 10 days after the visit. I've been in touch with Robert since then. He is at your disposal when you have a question or an issue. I would recommand Leaders for their professionalism and reactivity.PositiveResponsiveness, Quality, Professionalism
Dear, Laura Fivet, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleHad a lovely experience the other day during a showing. Molly was very welcoming and very helpful throughout.
Dear Cydney Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAs a Landlord, I have dealt with Michelle Gooding At the Dunstable branch for a number of years and have always found her friendly and efficient. I would have no hesitation in recommending Michelle or Lenwells.PositiveResponsiveness, Quality, Professionalism
Thank you Peter that recommendation means the world to us and we think michelle is great too :-)
5/5
GoogleGreat, smooth move thanks to Morgan!
Dear Tilly Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleGreat service, Molly has been so helpful and professional. Nothing was ever too much to ask of her, would deffinately recommend and ask to speak to Molly.
Dear Chelsea, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThe team at leaders were all very friendly and accommodating. In particular Lauren was very helpful in resolving any hiccups that occurred, answering any questions or queries.
Dear Chyna, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAbove and beyond.Great profesionalism,"there to care",amazing service.....Thank you.....especialy Dunstable office.Many thanks to Lauren and management.Thank you
Dear Paul, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleZach at Leaders was brilliant from our first communication with him and throughout our application for a property. Was extremely knowledgeable and answered many questions we had about the property. Very friendly and forthcoming too, went out of his way numerous times to help us out and get us sorted as soon as he possibly could. Couldn't be a better recommendation.
Dear Tom V Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
Google1. Ioccupy, Lenwell and now leaders, they keep changing their name every year to confuse tenants. 2. After I signed the contract, they changed the price and added 100 pounds per month and gave me another contract. When I confronted them about this with the contract that I had and screenshots/links of their website instead of apologizing, they rudely said if you can’t afford it, we can find you something cheaper. 3. From first week before I even moved in, they wanted to charge me for repairs that I am not responsible for, when I confronted them and asked for the inventory list. They removed the charges and could not provide me with inventory list. 4. Appliances all over the house are broken and they refuse to fix it like dryer and washing machine, broken glass door, broken door to house, broken boiler by ignoring the calls and emails sent to them. 5. No heater or hot water for 3 weeks and last time I called I get told in an indirect way to p**s off by Jasmine. 6. During lockdown one of their agents (malik) entered the house without permission at 7pm with no PPE so he could show the property for a new customer. And then he entered by mistake without knocking on one of the resident’s room while he was sleeping thinking that he moved out, which showed complete disregard of lockdown rules and respect to the safety of the residents. 7. In case of emergency there is no number to call, for example the boiler and hot water broke down and was not fixed for over 3 weeks which made me sick leading to self-isolation and missing 10 days from work. 8. They entered my room without my permission for what they claim is ‘’essential maintenance’’ when I was away at work, and I have valuable stuff missing. 9. As a professional who deals with over 150 customers per day, I am very surprised about their lack communication skills (extremely bad manners), I thought the issue is with me or it’s a case of racism, but I found other residents complaining about the same issue, so I have blocked their number to avoid future conflicts of them being rude over the phone. 10. I managed to find another property to save my life and career, but they refused to give references by not answering phone or email. Conclusion They have very good properties in excellent locations, but their incompetence and bad manners and lack of maintenance or repairs are too bad that you should avoid dealing with them. If you decide you still want to deal with them, take a very good look at the place before paying and test every appliance and equipment before moving in and if something major is broken like a door or window don’t move in or pay before its fixed, because they don’t provide an inventory list and they will charge you for everything that is broken when you are leaving. Google reviews are misleading because they are all positive reviews if you check other websites you will find people complaining about the same things.NegativeResponsiveness, Quality, Professionalism, Value
Dear Khaled Ahmed, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, please email us on customercare@lrg.co.uk with details and we will address this matter formally. Kind regards, Customer Care Team
4/5
GoogleI have got my flat after the first visit with Leaders. The property manager who made the visit was Robert Carter. Very professional, we started to fill in all the needed documents the day after and was able to move 10 days after the visit. I've been in touch with Robert since then. He is at your disposal when you have a question or an issue. I would recommand Leaders for their professionalism and reactivity.PositiveResponsiveness, Quality, Professionalism
Dear, Laura Fivet, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleMy experience with Leaders was excellent, from beginning to end. I explained to Lauren Galway (Senior Negotiatior) the urgency of my predicament and her assistance was first class. She quickly provided me with a list of properties to view (meeting my requirements) and got me moved in within a couple of weeks. I would definitely recommend Leaders - Dunstable, to friends and family.
Dear Godfrey Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! We are very happy to have provided you with such a positive experience! Many thanks, Customer Care Team
5/5
GoogleJust want to express my thanks to Lauren for her great help and knowledge on the viewing today. Her professional attitude is brilliant. Thank you.
Dear Andy Laycock, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThe team were very helpful and friendly, answered all questions we had. We mainly dealt with Lauren, I would recommend Leaders above other estate agents
Dear Charlie, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
Google"Excellent service! Kayla at Leaders Dunstable provided outstanding support. Friendly, efficient, and professional team. Highly recommended✨
Dear Deepu Valayanad We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleWorked tirelessly to ensure my move went as smooth as can be during the pandemic. Professional and accommodating service. Hats off to Michelle and the team for making my move happen.PositiveProfessionalism
Thank you so much for the review
5/5
GoogleGreat service! Everything was smooth and stress free thanks to Lauren. Would highly recommend
Dear Jamie, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe had a fantastic experience with a professional team, really fast process, excellent communication- Michelle, Sophie and Karen- Thank you for all your support and for the welcome card, we strongly recommend Lenwell! :)
Thank you so much Isabela. It’s wonderful to hear about your positive experience :-)
1/5
GoogleStaff are good. Systems are awful. No communication between departments and property management don’t deal with issues quickly enough. Had a permanently open window for 6 months.
Dear Andrew Black, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
