Trusted Agent profile · Dunstable
★★★★★
273 reviews across 1 platform
2 West Street, Dunstable, LU6 1SX
Leaders Lettings's office in Dunstable, at 2 West Street, is rated 4.4 out of 5 across 273 reviews on 1 platform, including 273 Google reviews rated 4.4.
Every review we hold for the Dunstable office, from every platform, shown as written. First names only.
1/5
GoogleSince they have become Leaders the service and staff is not the same. My property manager was unhelpful, dry and cynical. I had to do their job and despite the landlord paying a lot every month they were expecting me to manage most of the things. I won’t recommend Leaders.
Thank you Andrea. It is very important that we look after people that want to find a new home through us and I am glad to hear the team did a great job.
1/5
Googlecalled up the office the staff member was very rude and unhelpful. She kept raising her voice every time I asked her a question. Please keep your staff members in check as I was a new time landlord and looking to buy & sell my properties.
Dear Hussain We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
1/5
GooglePoor management, they don't provide the deposit in established time. After 4-5 months leaving the property we didn't receive our deposit. And a lot of people are in the same situation with this agency.
Dear Vlad Iftimie, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleMolly helped me a lot dealing with my requirements on clearing my house for letting needs. You can rely on her and highly recommended to handle your house letting procedure on smooth manner. Thank you so much Leaders Letting & Estate Agents Dunstable Branch.
Dear Bennard, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleExcellent, friendly and super efficient. Managed to view a property and move in 1 week later! - Thank you ,Morgan!
Dear David Oleary Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAn absolute brilliant estate agent in rob carter who has been brilliant for me through my Lettings negotiation, he had taken plenty of time being patient and understanding of my personal circumstances to which I am grateful for ☺️PositiveResponsiveness, Quality, Professionalism
Dear Killian Farley, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
Google"Excellent service! Kayla at Leaders Dunstable provided outstanding support. Friendly, efficient, and professional team. Highly recommended✨
5/5
Googlei was helped out by the lovely molly, i couldn’t have asked for better service for such a young girl she showed so much profession and care, it was amazing! thank you molly for all the help you have provided.
Dear Amy, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe had a brilliant experience being shown around by Molly she was very attentive to our needs,she listened to what we had to say and what we needed in a home.couldn’t praise her enough she made a very pleasurable experience
Dear Claire, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMolly has helped us out a ton with getting a flat sorted ofr me and my partner, through her we had help from all the other ladies (Lauren and Sarah). And they got us sorted and they've been fantastic 10/10
Dear Thomas Busfield, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleLauren from Leaders provided me with fantastic customer service from the first call, to my property going on rent. She’s very passionate and professional about her role and delivered exactly what she said. Highly recommended! Keep up the great work.
Dear Tajes, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleVery pleased with their management of contractors needed for some remedial works to the property. Left me with little to worry about. Very good all round service.
Hi Kevin Sontag, It was our pleasure :) Thank you for taking the time to leave a review for us at Leaders Estate Agents Dunstable. We're happy we could meet your expectations! Have a lovely weekend. Regards, Sarah & Team
5/5
GoogleAssisted and guided me from the viewing to the moving in, easy process and great professional service.
Dear James Victor Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleVery bad agent in uk. Very very slow service. When your rent finish you can't expert your deposit money from them. Because they lied for so many. They always keep one copy of your key and without informing they will send some engineers for repairs. Don't trust them
Thank you for your review. By law, all deposits with Lenwell are protected by the Tenancy Deposit Scheme or Deposit Protection Scheme. As spelt out in your tenancy agreement, processes have to be followed for the settling of all deposits and where they are not followed, tenants have legal recourse. The free arbitration offered by the government backed deposit schemes is final and there is no legal right to appeal. On instruction from a landlord, Lenwell will always hold a spare key for emergencies or for carrying out repairs when a tenant is not present - with the tenants permission. Approved contractors make all their own appointments with tenants directly.
5/5
GoogleFantastic service, I was shown a property by Zac. He was very friendly and personable and answered my questions in a professional manner. Would definitely recommend!
Dear Parvaaz Mann Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThe Dunstable Lenwell team are truly exceptional, high praise but absolutely deserved! Knowledgeable, professional and supportive right from first contact but more evident when things aren't progressing as planned. As a landlord of many years, I am always impressed with Lenwell services and would recommend them in a heartbeat.
Thank you Tope that is one of the nicest reviews we have had. Have a lovely day and I will make sure the Dunstable team are praised for their good work.
4/5
GoogleAmazing work they are all Perfect
Dear Layla Mahamad, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleLauren from leaders showed me a property today and the service was amazing. She told me all about the No deposit option which suited us down to the ground! Thank you for your help
Dear Cristina, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleAwful experience renting. Lived in a mouldy property for 18months, broken lights, damp and the property was dirty when I moved in. Never had this resolved. Glad to be leaving.NegativeResponsiveness, Quality, Professionalism, Value
Dear Liz We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleMichelle branch manager very pleased way she handed problems very quickly and sufficiently great customer service she has great team works with her very helpful all them do job very well Dunstable branch is a credit to lenwallsPositiveQuality
Thank you so much William. It’s great to hear Michelle and the Dunstable team did a good job
5/5
GoogleReally good experience with Morgan, great asset to the team.
Dear Eloise Sarginson Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleOutstanding...sarah was so helpful and always been in touch to update of the outcome
Dear Sam Hossain (sam) Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe've let our village flat through Lenwells for 20 years. We've only had one "bad" tenant in that time. At changeover the team have been efficient with a personal touch. Where we have needed a tradesman for a problem they have made good recommendations.
Thank you for taking the time to write a nice review. It really means a lot to hear we are doing a good job.
3/5
GoogleExtremely good leasing but I'm afraid I got told lies and have not had a great living experience since...tried contacting the agency to convey my issues but they haven't replied
Dear Sarah We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Leaders Lettings's Dunstable office has 273 reviews across 1 platform: 273 on Google.
Leaders Lettings Dunstable is rated 4.4 out of 5 across all 273 reviews, and 4.4 out of 5 on Google from 273 reviews.
Leaders Lettings Dunstable, 2 West Street, Dunstable, LU6 1SX.
