Connells Lettings Dunstable reviews

★★★★★ 1/5

Google

I would give zero stars if possible. They were paid full management fees to manage my house in dunstable for 3.5 years and in this time only did 1 inspection. When I got the property back all furniture had been ruined and fixtures and fittings destroyed. The house was being used as a doss house by the tenants and numerous others. I have lost thousands of pounds but Connells have taken no responsibility for this at all. Do not use them under any circumstances.NegativeQuality, Professionalism, Value

Fran · 24 August 2021

★★★★★ 1/5

Google

I wanted to share my experience with this agency. We went for viewing and put in an offer on the house, the agent said because it's Saturday the offer have to go through a manager - we thought fair enough we can wait till Monday. I had to chase them up to check whether this information has been passed (luckily it was but no one thought to inform me of that). I asked what's the rough time to find out whether the offer has been accepted or not - the manager/supervisor said 1-2 days. So we've waited, no call so had to chase them up on my own to find out they still have no answer. So we just gave up, and it's been 2 or 3 weeks since we made any contact with them and they're still haven't called or contacted us and stopped sending any properties that would match our criteria. I must say that if an agency is trying to sell the house they should be making all the attempts to trying to sell it and contact the buyer and inform them of progress/situation. BTW, the house never even appeared on the market so I assume the vendor doesn't even want to sell. Not impressed at all with how things were handled.NegativeResponsiveness

Aleksandra · 24 August 2021

★★★★★ 5/5

Google

Had a house to sell, no chain, called Connells Dunstable, spoke to the amazing Steve there (to which he always answered the phone in two rings when I had to subsequently phone the office) and he put me in touch with Tom. Sir Tom as I now call him came out straight away and within two days we already had a committed buyer. This is Covid time so things are going to take longer. Nope - this went through like a dream with Tom and Lee's help - two months and 4 days start to finish (impatient seller - me and an impatient buyer)! Now that is great going on all parts. Outstanding service from start to finish. We as seller and the buyer thank you!PositiveResponsiveness, Quality, Professionalism, Value

Tracey · 24 August 2021

★★★★★ 3/5

Google

Bought a house from Connells few years back, and there was such a poor communication that the seller of the house thought that we have changed our minds as simplest of things took so long! I have called them last week to check something, and I was told that they will call me back in 10 minutes. A week later I am still waiting for that phonecall. This is twice that they let us down now. Got to say that their mortgage advisor was up to speed, so that's the only salvation for them and only reason why I have given three stars instead of one.

Egle · 24 August 2021

★★★★★ 5/5

Google

I have recently taken a rental property from Connells and both Leanne and Daniel were and continue to be helpful and kind to any needs I have had. Thankyou for making my mover a bit easier

Evonne · 24 August 2020

★★★★★ 5/5

Google

Yes all arrangements to rent the property went on well,great work done by Stela Botnari. Thank you .

Erasmus · 16 April 2024

★★★★★ 1/5

Google

Tried to book a viewing on a rental property and got told they would call me back, never did, and they don't even acknowledge the messaging service to contact them, will not be using them in the future

Rachel · 24 August 2022

★★★★★ 5/5

Google

Amazing service, helped me with anything and everything, and continue to do so. Very attentive :)

Jorja · 16 April 2024

★★★★★ 5/5

Google

Amazing agency, we brought a home from here. George was very helpful, and worked above and beyond to sort issues, enquiries etc. Highly recommend!!!

Lidija · 16 April 2022

★★★★★ 5/5

Google

Absolutely delighted with Connells estate agents Dunstable, on with another agent in the town for 12 weeks had it on with Connells sold in under a week. Thank you Vinnie and the team for your hard work.

Gayle · 25 August 2018

★★★★★ 5/5

Google

Brilliant service, RICK CROUCHMAN, made my remortgage stress free and painless. Would recommend him 100%

Sue · 16 April 2024

★★★★★ 1/5

Google

AVOID!!! I would rather be homeless than use this joke of a company ever again!! So many issues with my furnished rental property! Was left without a working washing machine for 3 MONTHS, no working TV aerial for months and was not given my landlords contact details. I was not getting enough hot water to even fill a bath tub (which was the only option as no shower installed). Promised countless phone calls and never recieved any back. Had to chase all my issues with the property DAILY and nothing was done until I had to get the local MP and the Council involved. Absolute joke company. DO NOT USE!!

Luke · 24 August 2020

★★★★★ 5/5

Google

Dunstable you are one of the best team credit to Stella much appreciated

Joseph · 16 April 2024

★★★★★ 1/5

Google

Absolutely appalling!! My property has been on the market for 6 months with connells. I have been ignored, lied to, and messed about no end. Seriously would not recommend at all. Feel like have wasted so.much time chasing and calling connells just for simple updates which I am afraid to say I still dont get. The staff do no communicate with each other let alone me and as a customer I just feel as though they have not been doing anything of what they have promised when we signed up with them. I'm hoping that they dont get to sell the property now purely so I dont have to pay them any kind of commission. Useless!

LUCY · 25 August 2019

★★★★★ 1/5

Google

Liars, agressive marketing, forcing to use their services. Big No

Ivan · 25 May 2024

★★★★★ 1/5

Google

Awful service when used in the past. My wife made the mistake of phoning them recently to make an appointment. We cancelled and they have hounded us ever since with phone calls despite repeatedly telling them we’ve gone with someone else and to stop phoning. They won’t take no for an answer and just ring from different numbers. AVOID

Ryan · 16 April 2023

★★★★★ 5/5

Google

Oliver and the team have been brilliant all the way through this experience, I would highly recommend!

Donna · 16 April 2022

★★★★★ 4/5

Google

I have been trying to arrange some viewings over recent weeks; both Daniel Barret and Daniel Tomkins have been handling my queries via email, telephone and in person. Both have been incredibly polite, well spoken and informative. I have been in touch with various agencies and Connells have, so far, been the most professional.

Mar · 16 April 2023

★★★★★ 5/5

Google

I sold my house through Connells Dunstable. Vinny and the team achieved full asking price very quickly in a tough market and always kept me updated.

Nicholas · 25 August 2019

★★★★★ 2/5

Google

There has to be one member only inside I have been emailing and calling but to no avail. I want to view a few places. I have kept the phone ringing for two minutes. You cant get through. They have previously taken my details, set a time to call back and no one did. This is annoying, a customer wants to view a property . They dont pick up or call you back.

Kay · 25 August 2019

★★★★★ 1/5

Google

Worst Estate Ever! Please take someone else to sell your house with or think twice before use them. Waste of time as a seller and buyer as I had opportunity for both experience. Connels Dunstable told me they will remove me from a system if I'm not happy. Yes please remove me, I rather be homeless than buy or sell something with them.NegativeQuality, Professionalism, Value

Damian · 24 August 2021

★★★★★ 5/5

Google

Really knowledgeable and focussed

Fiona · 16 April 2024

★★★★★ 5/5

Google

Exellent customer relations

William · 16 April 2024

★★★★★ 1/5

Google

I contacted connells I was interested then I read it was not available on right move I emailed what was the situation but no one came back to me. Not impressed

Grace · 16 April 2024