Connells Lettings Dunstable reviews

★★★★★ 1/5

Google

I had a viewing arranged for Saturday and the agent didn't turn up. No text, no call, no email to say it is not happening. Called the office, left voicemail as the lettings team is not in on Saturdays. No call back since then. I have called on Monday to rearrange the viewing, it went to voicemail again. And on Monday evening the property is showing as let agreed. That was money and time not well spent. Definitely not recommending this branch.

Kata · 16 February 2026

★★★★★ 5/5

Google

I know there are good letting agents, but Yassir is special. I wanted to move as soon as possible. I found an apartment I like, but the landlord wasn’t forthcoming. Yassir went out of his way, showing me apartments that aren't even listed yet so I can be a front runner. This guy is fantastic and deserves a standing ovation!

Aphiz · 16 February 2026

★★★★★ 5/5

Google

Hi About a month ago we approached connells. It was a wonderful experience with Joey. Joey was a good person who explained everything to us. Myself and my husband ( Linju) we had conversation with Joey many times. We got a full support from him, I hope you are remembering us and the issue we faced . We are also cannot forget that experience and time we spend for this property. The way you are handling the customer, how you are handing over the key and mostly what a clean and wonderful arranged house you are giving to a new tenet it was fantastic. I hope you will read this message also I am wishing you a good future in your Job, you may get Lots of awards and rewards. Good luck.

REEJA · 11 July 2025

★★★★★ 5/5

Google

We just got the keys of our dream house today and I am truly grateful to Rick and the whole team that helped us. Our case was not easy and Rick went above and beyond to try and get a mortgage offer and I honestly think that his professionalism made the difference. I had an amazing experience, the team was always patient and ready to help with any little enquiry I had, therefore I really recommend them.

Alexandra · 26 April 2025

★★★★★ 5/5

Google

I recently had a fantastic experience with Connells Dunstable Estate Agency while searching for our dream home. The team, particularly George and Will, went above and beyond to show us as many properties as possible, helping us narrow down our options and find the perfect fit. In addition to property viewing, we also consulted multiple mortgage advisors in the area. Out of everyone we encountered, Rick truly stood out. Not only did he provide us with the best deal on the market, but he also made himself available 24/7, ensuring we had assistance whenever we needed it. His dedication and willingness to help were greatly appreciated. The overall service at the Dunstable branch was excellent. We always felt welcomed and supported throughout the entire process. The team consistently provided the help we needed, making our experience enjoyable and stress-free. I would highly recommend Connells Dunstable to family and friends, and I would not hesitate to use their services again in the future. Thank you, George, Will, and Rick.

George · 19 March 2025

★★★★★ 5/5

Google

Huge thanks to Lee, Oliver and the team at the Dunstable office. Buying and selling property is known to be challenging. However the customer care afforded to me was outstanding. They were with me every step of the way through my sale and purchase. Their knowledge and experience was second to none and I could not have asked for more. I have no hesitation in highly recommending their services!

Kathy · 16 April 2025

★★★★★ 5/5

Google

Lee was fantastic. Very efficient and kept me informed every step of the way. Shout out to Gemma, Branch Administrator, who was also excellent. Smooth process. Thank you. Connell’s recommended partner Premier Property Solicitors were frustrating at times. The online portal is OK but human-to-human communication was erratic and what should have been a straightforward process got unnecessarily frantic towards the end due to an oversight on their side.

Melissa · 11 February 2025

★★★★★ 1/5

Google

I moved in yesterday and they made no effort to make sure that I was settled in. It was just "we finish at 2 on Saturday and we won't be available on Sunday either". So, what was I supposed to do? Sleep in a cold apartment in January when there's no electricity? I had to call someone else and pay them in order to get things working on the day. I didn't like their dismissive attitude. They had no hospitality or desire to help. Thank goodness I had somewhere else to sleep that night.

Vrishni · 16 February 2026

★★★★★ 5/5

Google

Really good experience letting my first property on my own. Everyone I spoke to was very helpful, especially Joey - when I originally enquired I was told the property may be let, but would call me back if anything changed, and (unlike many other estate agents) he did call me back. He arranged a viewing, explained everything very clearly and always answered any questions I had. He was always happy to help, great communication, would highly recommend this branch. Thank you

Sophie · 24 June 2024

★★★★★ 4/5

Google

We used Connells to act as our agents to sell our property in Dunstable. We also had another agent at the time too. Unfortunately Connells did not sell our property however I would like to make a mention to Luke, one the agents there. He came to our property initially, took pictures and even came back as he wasnt happy with them and re took. His customer focus is superb. Whenever I spoke to him he was always informative, pleasant and very re assuring. Not just that, he is very polite and courteous. He is a credit to Connells and if anyone else out there needs a customer focused, customer centric salesperson then Lukes your man.

Ian · 16 January 2026

★★★★★ 1/5

Google

Went into the office in August expecting a professional valuation, was given a half hearted response and price based on a few photos on my phone and given a ridiculous management fee with no real explanation of what they would offer for the charges. Said I was not going to go ahead and have received nonstop calls ever since. I had asked to be removed from their system and directly asked Mihai Vilceanu the lettings manager to please stop calling and to remove me but clearly this has not happened as I am still receiving calls weekly telling me they have “lots of landlords renting out properties”. Baring in mind I initially came in as a prospective landlord,I’m not entirely sure how this has translated into me now being someone looking to rent, nor why connells and particularly Mihai seems unable to listen to simple GDPR requests to be removed. I asked for his managers details today for a form complaint and he refused and said the only way for me to make a complaint is for him to send me the form via email. I pointed out I was asking them to not contact me and the whole point of that was to also include not sending me emails and he laughed. Appalling customer service and clearly an inability to listen. Dread to think how they would have looked after my property.

Alexandra · 16 April 2024

★★★★★ 5/5

Google

Initially opted for a cheap version, who did absolutely nothing but will still expect to be paid, and then decided to bite the bullet and pay the going rate. The team at Dunstable Connolls were really helpful and proactive from the off. They gave us a realistic valuation to aim for, and that's exactly what we ultimately got. We had lots of viewings and they kept coming too. Special shout out to Lee who has supported and guided us through to exchange. It's taken us a while to get here but, we're now in a position to move on to the next chapter. Thanks guys!

Gary · 16 April 2024

★★★★★ 5/5

Google

We have used dunstable Connells to both sell & purchase a property. They have been extremely professional, friendly & , helpful at all times. Always willing to take the extra step! Everyone is always there to try & sort out any queries you may have. I would recommend Connells to any buyer or seller for an extremely good service. A great confident & friendly team. Thanks to everyone especially Lee Oliver & George (who always makes us laugh) they have finally seen us across the line after a very stressful 18months (trough no fault of theirs) We are extremely grateful to all they have done & Al the help we received. THANKYOU TO EVERYONE AT DUNSTABLE BRANCH OF CONNELLS. JACKIE HUNTLEY

Jackie · 16 April 2024

★★★★★ 1/5

Google

I listed my home for sale with another local and very good estate agent (not Connels) and have been contacted very aggressively since by the Dunstable Branch who have my details from a previous enquiry over a year ago. This included a cold call visit to my property to offer services and telephone call. Both times I advised I'm not interested. Complained and instructed my rights under GDPR to have my details removed and no more contact and have since received two marketing emails. An email has been sent twice to request why am I still receiving contact and have had no reply. A formal complaint will now have to be made next to the necessary bodies, when this could have been easily rectified by ceasing contact when asked. Connels feel that they don't need to take no for answer and ignore requests even when I protected by law. I'd be very careful in engaging with this branch or Connells over all as there externally aggressive in there sales / marketing tactics and do not understand basic requests or GDPR Law. There are very good and other professional Estate Agents to use who I would strongly recommend them instead.

Kevin · 16 November 2025

★★★★★ 1/5

Google

We agreed to pay a re-letting fee after giving notice due to personal reasons, but the agency failed to find new tenants and the letting agent even told us our property wasn’t “important enough” compared to the one next door. Now they’ve kept our entire deposit despite our cooperation. For 2 months I have been passed from one agent to another, and been told “somebody will get in touch”. Our property agent almost hung up on me every time I was calling. Very disappointing service, lack of empathy, and unprofessional!

Linny · 16 November 2025

★★★★★ 1/5

Google

The agency completely FAILED to respect the agreement we had. Even though we mutually agreed that I would leave the flat two months earlier, they DID NOTHING to find new tenants and now they are KEEPING THE DEPOSIT. They rely on the fact that if you want to GET YOUR DEPOSIT BACK, you have to TAKE THEM TO COURT. For anyone reading this, STAY AWAY from this agency. They do NOT respect agreements, they are friendly only until you pay the deposit, and after that they stop responding and NEVER keep their promises.

Ovidiu · 16 November 2025

★★★★★ 5/5

Google

I had a great experience letting with connells. Joey was very helpful and the process was smooth. There is also easy access to their service. Many thanks to the team. Will recommend connells.

Abimbola · 16 April 2025

★★★★★ 5/5

Google

I had a very pleasant experience recently with Connells Dunstable while searching for a rental apartment. Yassir in particular was very helpful. From apartment viewing, offer submission and finally til contract signing, Yassir explained all the steps and handled the whole process in a nice professional way. Great communication and amazing customer service. Thank you!

Sajid · 16 November 2025

★★★★★ 1/5

Google

I have completed my contract with them and I have left the house in a good condition I have proof as the land lord. I talk with James today same shit but I think I will go the office and I will tell everyone to not BOTHER

Mika · 16 January 2026

★★★★★ 4/5

Google

Connells came to value our house on the Monday, by the Wednesday we had 3 viewings and was sold by the Thursday. After a few hiccups, not due to connells, our buyers had to pull out. Straight away connells was on the case lining up more viewings. The house was sold within the week, although we had to start again with new buyers, Lee Clake from connells pushed it all through as quickly as possible. He chased our solicitor and buyers solicitor on a regular basis an kept us informed at all times. He was open and honest about timescales and always had time for us. Thank you so much Lee, what was quite a roller coaster of a journey, you made easier.

Becky · 16 April 2024

★★★★★ 5/5

Google

From the first viewing all the way to moving Mihai and Stela from the lettings team were great. Throughout the process I had 101 questions and Mihai was super helpful and patient! Really happy to see that even after moving in Mihai is there to help if needed.

Dominika · 16 April 2024

★★★★★ 5/5

Google

Joey Lyons made house hunting and the process smooth, than you for your professionalism. I will definitely recommend Connells Estate Agents 👌 …

Annie · 16 April 2025

★★★★★ 5/5

Google

Big thank you to William stock for helping us find our new home. Very professional and helpful throughout!

Caroline · 16 April 2025

★★★★★ 5/5

Google

Thank you Dan and John for your good service 🙌🔑🥂 …

Otylia · 16 April 2025