Trusted Agent profile · Dunstable

Connells Lettings Dunstable reviews

3.8

★★★★★ Good

186 reviews across 1 platform

19 High Street North, Dunstable, LU6 1HX

Connells Lettings's office in Dunstable, at 19 High Street North, is rated 3.8 out of 5 across 186 reviews on 1 platform, including 186 Google reviews rated 3.8.

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3.8 / 5

186

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Dunstable office, from every platform, shown as written. First names only.

5/5

Google

William He is very good and very helpful person. I like is approach. Thanks William

Subhash · 11 February 2025

Agent replied · 9 September 2025

Many thanks for your fantastic 5* review Subhash. I will of course pass on your kind hearted words to our Dunstable branch. Best wishes, Lucy, Customer Relations.

5/5

Google

The lettings team have been amazing. Helped us throughout our journey of renting. Thanks to both Yassir and James for explaining the process and their excellent work.

Amritveer · 16 February 2026

Agent replied · 16 April 2026

Thank you for your kind words! It's our pleasure to support you in your renting journey. Yassir and James are fantastic members of our team and we're grateful for their hard work. We're always here to help, and we look forward to continuing to provide excellent service for you. Kind regards, Lucy Mawer, Customer Feedback and Support Team

1/5

Google

I thought from the brand and look this estate would be much more professional than how I was treated. I was enquiring on some houses to buy and when I arranged one to view which I liked, I was rushed to be in there for 2 minutes, making bad taste comments about taking pictures ( how else would you remember what you visited if you view about 10+ houses?) and then rushing to another location which had no good public transport connection and very far away from the centre. Even after this, they called to trying to sell me their "mortgagte and find house package" which requested me to come in to say I need X beds and my budget is Y. Just pointless waste of time for people who are busy! Just avoid at any costs, and just keep in mind the person doesnt know much about the house that shows you, I got more info from a lady outside in the street.

Christian · 16 April 2024

Agent replied · 23 August 2024

Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at complianceresidential@connells.co.uk Kind regards, Lucy, Customer Relations.

5/5

Google

Under the excellent leadership of Lee, the team at Connells - Dunstable are outstanding. From the very beginning of the sale of my late mother's house (including navigating delayed probate), to the successful completion, they have been professional, efficient, knowledgeable, patient, courteous and above all - kind. There isn't a weak link in the Sales team ... I have nothing but praise for all those I engaged with: Lee, Oliver, Daniel and Georgio. Thank you so much.

Amy · 16 April 2024

Agent replied · 23 August 2024

Hello Amy, Wonderful to read your kind review and thank you for your 5*!

5/5

Google

James and Yassir have been amazing, they've helped us throughout the process of moving in.

Martin · 2 April 2026

Agent replied · 16 April 2026

Thank you so much for your kind words! We are thrilled to hear that James and Yassir were able to provide excellent service during your move-in process. Your satisfaction is our top priority and we are here to help anytime. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

As a first time buyer I was very optimistic but nervous as it was a new journey for me. Rick was brilliant at explaining my opportunities. The viewing with George was reassuring and professional. Throughout the process it was exciting, very long winded and stressful but Lee Clarke was very reassuring; also very honest. If I had problems or any queries he tried to answer them as honest and professional as possible. Although he continued to push things and chase the process. They kept me feeling reassured and positive throughout. I thank you again for your honesty, patience with me ringing up nearly everyday; but most of all the compassion to making my dream come true! I will definitely recommend and also use again in the future We did it! 👏🏻🔑🏘😜❤️PositiveResponsiveness, Quality, Professionalism, Value

Louisa · 24 August 2022

5/5

Google

Had a good experience with Yassir, he was very helpful, patience and professional. It makes all the viewing seamless.

Adejoke · 16 February 2026

Agent replied · 16 April 2026

Thank you for your kind words! We are glad to hear that Yassir's professionalism and patience made your experience seamless. We strive to provide the best service possible to all our customers. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

The definition of “teamwork makes the dream work”. A big thank you to Stela and Mihai for securing a place for me and my mum.

Izi · 16 April 2024

Agent replied · 23 August 2024

Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Had to deal with james Thomas here briefly he's very helpful and very kind. Really polite too.

James · 16 February 2026

Agent replied · 16 April 2026

Thank you so much for your kind review! We are grateful to have James Thomas on our team and we're thrilled to hear about your positive experience. We strive to provide excellent customer service and we're glad we could be helpful to you. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Connells was a big help during the purchase of my property. Lee in particular really went above and beyond to help, when the process had delays and issues he was regularly chasing and following up with relevant stakeholders to keep momentum. Would highly recommend Connells.

Charlotte · 12 April 2025

Agent replied · 18 May 2025

Thank you for your kind words! We are thrilled to hear that Lee was able to provide you with outstanding service and help ensure a smooth purchase process. We appreciate your recommendation and look forward to working with you again in the future. Kind regards, Lucy, Customer Relations.

5/5

Google

From the first meeting with the agent to the sale of the house was just a matter of 2 weeks. Everything was handled by Connells and I was kept constantly informed of viewings and feedback, being 850 miles away from the property this was essential. The conveyancing however took 35 weeks, and during that time I have to make special mention of Lee Clark, who went above and beyond in helping me to drag my solicitors to completion. It's not often that I look at a bill, and think to myself that they earned every penny of that, but they did indeed.PositiveResponsiveness, Professionalism, Value

Rafael · 24 August 2021

5/5

Google

Hi my names Nicky, Houghton Regis, just want to say what a fantastic job Connells of Dunstable have done for us regarding the sale of my mums house, communication is key and they done so much more ground work than our other estate agent…Thank You

Julie · 19 March 2025

Agent replied · 18 May 2025

Thank you for your terrific 5* review and for your complimentary comments Julie. Best wishes, Lucy, Customer Relations.

1/5

Google

Absolutely disgusting customer service from Estella and the manager in this Dunstable Connells. I’ve never dealt with such unprofessional individuals with extremely poor communication skills. These two cowboys were extremely blunt and rude to me and made my blood boil so I spoke to them how they were deserved to be spoken to. I put them back into their little place. Absolutely disgusting, rude & racist.

Ramon · 16 April 2024

Agent replied · 23 August 2024

Hello, please contact us via complianceresidential@connells.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.

5/5

Google

Just wanted to give William Stock a big thank you for supporting my purchase journey! Always willing to communicate whenever needed and quick responses! Much appreciated and an asset to the business. Thanks again!

Josh · 12 July 2025

Agent replied · 16 April 2026

Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

I'd like to thank Tom, Lee and the team that enthusiastically, professionally and efficiently helped with the sale of my house. These guys are genuinely hungry tl get the business. Highly recommend these guys whether you are buying or selling. Thanks again guys!

Tom · 24 August 2021

Agent replied · 23 August 2024

Hello, thank you so much for taking the time to provide our Dunstable team with a 5-star review. We are so happy to hear Tom, Lee and the rest of the team helped you every step of the way with great service. If you ever require anything else from our team, we will be more than happy to help.

5/5

Google

Thank you Stela. Very impressed and very helpful with all the help we needed.

Petrut · 16 April 2024

Agent replied · 23 August 2024

Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations

5/5

Google

I recently had the pleasure of dealing with Connells Dunstable. The booking and viewing process was easy and well-organised. The Connells team were incredibly responsive and efficient in handling all the negotiations, and ultimately the sale went through extremely swiftly and easily.

Claire · 26 February 2025

Agent replied · 15 June 2025

Thank you for taking the time to leave us this amazing 5* review Claire. Kind regards Lucy, Customer Relations.

5/5

Google

Yassir Maalin attend above and beyond my expectations. Thank you.

Alex · 16 January 2026

Agent replied · 16 April 2026

We are thrilled to hear that Yassir Maalin exceeded your expectations! Our team strives to provide exceptional service to our valued customers. Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

I recently had the pleasure of meeting Daniel Barrett from Connells Estate Agents in Dunstable. I was interested in a 3 to 4 bedroom house to rent but initially struggled alot and was let down by other local agents. After turning to Daniel, I realised that he as well as Connells operated in an entirely different and more professional way. He had plenty of stock to show me but knowing my needs he went out of his way to secure a house that was perfect for me and importantly ensured that the landlord maintained their contractual obligations to me way after the contract had been signed-great aftersales service! I was very well looked after and would highly recommend Daniel as well as Connells Estate Agents in general.

Alex · 25 August 2019

5/5

Google

I had a bad experience with my previous agent, I contacted a few agencies to help me with obtaining my deposit back and not many were able to assist other than an amazing team in Dunstable Connells lettings, Leanne was fantastic at helping us go through a process of getting our deposit back from a completely different agency and also helped us £100 compensation. We would highly recommend her for any lettings needs, couldn’t be more thankful.

Rob · 24 August 2020

1/5

Google

Book a viewing. Show up. Wait 90 minutes, trying to contact the agents. Did I get the wrong time? No response. Get through eventually - they hadn't recorded the viewing on their calendar. No apology. Take more time off work the following week. Show up. The agent appears - he forgot the key and I have to rebook. At least the agent was nice, despite the circumstances. Take more time off the following week. Show up. The viewing was cancelled - nobody had bothered to tell me. The agent I spoke to said he tried to call me but I have no missed calls - blatant dishonesty and disrespect. Not once was I given an apology, or a reason for the appalling treatment. Hours of my time wasted!NegativeResponsiveness, Professionalism

Ben · 24 August 2022

Agent replied · 23 August 2024

Hello, thank you for taking the time to leave a review of your experience with us. We're very sorry to see that there were issues. We take all of the feedback that we receive very seriously and will relay your views over to the branch for them to be aware of and assess in the future. Thank you again for your feedback. Best Regards

5/5

Google

If you are looking for an estate agent in Dunstable these guys are by far the best! Connells have provided a really outstanding service, the branch manager Lee has gone above and beyond to help out wherever possible. Not your average estate agent, kind, compassionate and genuine. 100% recommended. Worth 500 stars, sorry I could only give 5!

Debs · 16 April 2024

Agent replied · 23 August 2024

Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.

5/5

Google

After months of searching for properties and being let down by various estate agents, we are writing to commend highly Joe Skingsley. For not just his expansive knowledge of each property but his lovely mannerisms and how comfortable he made us all feel. He booked us in late notice with several properties and spent the entire afternoon with us. He was patient, respectful and considerate, and is BY FAR the best estate agent we have ever come across. We have now finally found a property perfect for us thanks to Joe. Thank you again Joe for making the whole experience more enjoyable! From Luke, Freda and Ellie!

Ellie · 25 August 2017

5/5

Google

Hi, I had a great experience and am very grateful for this company. The team and Stela, who I thank very much for their help and who was so nice, explained step by step and in record time I found a rental. A 10-star COMPANY. I highly recommend them and thank them very much!

Maria · 16 April 2024

Agent replied · 23 August 2024

Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.

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