Trusted Agent profile · Dunstable

Alexander and Co Dunstable reviews

4.7

★★★★★ Excellent

548 reviews across 2 platforms

3 West Street, Dunstable, LU6 1SL

Alexander and Co's office in Dunstable, at 3 West Street, is rated 4.7 out of 5 across 548 reviews on two platforms, including 521 Google reviews rated 4.8.

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4.8 / 5

521

Reviews on Google

This office

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27

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Dunstable office, from every platform, shown as written. First names only.

2/5

Google

I have viewed few properties with them, first time the guy was late by 15 minutes which was annoying since I was there early and I had to travel a long way. In general the people who are showing the house have no much clues about what exactly the house has to give, loft? no idea, stuff working in the house? neither. Once the guy didnt even know what was the listing price on the property and asked me to see my paper to check over, arent they supposed to come prepared? Once I did get an offer in, the managment was not really happy with my mortgage in princpile and insisted to have a credit check, I kept asking to dont do any checks so I wouldnt be penalised for later but they did it anyway! Even if I asked not to. Once my offered was approved, they tried so hard to hook me up to their solicitor and even shared my detailed with them and I had a call! What a great way to share confidential information.... During the few weeks of solicitor discussion, they kept nudging me and my solicitor ( without me knowing ), even asked me when the survey was done when they confirmed me the date and they knew when it happened! Like do I need to explain you how to do your job?! The only thing they should have care after my solicitor started the process, is to wait until all the paper work was done and ge ttheir cut, dont keep calling me in the middle of my working time, email me and email my solicitor. Just wasnt fun on my side. It might have been good for them because they want their cut of money but there is a limit about keeping distance and they know how much it takes to get all the paper work togheter.

Christian · 15 December 2023

Agent replied · 12 June 2024

Thank you for your feedback and I am sorry to hear that you have not been happy with the service provided. We always strive to act in the best interest of our clients and welcome constructive feedback always. The sales process is a very stressful time and involves many different parties. Our role is simply to try and make the process stress free and as efficient as possible but we will always require all parties involved to do their part to ensure this happens.

5/5

Google

We recently bought and sold with Tom and Lauren at Alexander and Co, Dunstable. They were fantastic from start to finish, in fact ALL members of the team knew our case and were happy to help. They worked hard to get our old house sold and supported us continuously with the purchase of our new house. I would 100% recommend them for their hard work, professionalism and perseverance. Thank you so much for helping us through the hoops of moving home!

Sarah · 15 December 2023

Agent replied · 12 June 2024

Thank you for the kind words and really glad you were happy with the service and hope you are enjoying your new home

5/5

Google

Having used Jason and his team to purchase my mums property, I found it assuring to use them to sell it as well. They are polite, friendly, and very knowledgeable at what they do. It was a pleasure dealing with them and I would not hesitate in giving them a call if I was to sell my own house. 5 stars are there for a reason, let’s use them all.

Woo · 18 July 2023

5/5

Google

Friendly, patient, Connor is a really wonderful guy. I really appreciate you all Thank you

Grillo · 18 October 2024

Agent replied · 11 November 2024

Dear Grillo Habeeb Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I would like to give 10 stars for them. I was in a critical situation to move into the property ASAP. They understand my situation and supported me to the core. The way they handled was professional and with empathy. Out of words to thank them. I would definitely recommend Alexander & Co to my friends. Special mention to Mr Gary, Ms Lauren, Mr Tom and Mr Rhys. Best people in a best place. THANK YOU SO MUCH

Vishnu · 14 January 2024

Agent replied · 12 June 2024

Thank you for the kind words

5/5

Google

Their service greatly appreciated and outstanding. Always helpful and supportive. Especially Anne Lescalier was very helpful and kind, always answered my queries quickly.Thanks for all your support.

Lekshmi · 14 March 2024

Agent replied · 24 August 2024

Dear Lekshmi Vijayan Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I have recently rented a property managed by Alexander & co, I have been attended by Stuart and Connor for the referencing and they have been amazing. All the process was very quick and I am so happy in my new house. I high recommend this agency as much superior quality and standards compared to others in the market. Thank you Stuart & Connor and thanks Alexander&Co team. Gabriele Levada

Gabriele · 13 June 2023

5/5

Google

I really have to gush about Alexander & Co. My husband and I have been looking for a property to rent. We had been contacting Estate Agents for a while re properties, in general most of them would agree an appointment date to view a property and then not even tell you that it had been rented out until my husband was on his way to the property, a lot also never called you back. However, Alexander & Co I just cannot fault them, the service was A Class. If you called and you were not in, your contact would call you back, if an email was sent they responded promptly and also the referencing process and waiting to hear was just simply amazing. Also I have to add that Connor was our Agent and he was so professional but yet very warm. Connor always either called us back or responded to emails so quickly! We are so happy that we found Alexander and Co!!!!

Andrea · 13 June 2022

5/5

Google

I'm very satisfyed of the services which was provided by Alexander&Co. They are very profesional and they help us a lot with everything, especially Miss Liene Levensteine who gave her best interest and did everything she could to help us. Thank you. Many Regards!PositiveResponsiveness, Quality, Professionalism, Value

Gin · 13 June 2022

Agent replied · 12 June 2024

Many congratulations on your move Gin, we hope you will be very happy at the property. Thank you for mentioning Liene in person it great to see service being rewarded. All the best The Lettings Team Alexander & Co

5/5

Google

Donna Magill was very helpful and reliable. Able to answer questions and offer support and advice. Quick to advertise property, offer viewings and ultimately find a suitable tennant. Many thanksPositiveResponsiveness, Quality, Professionalism, Value

Suzy · 16 September 2023

Agent replied · 12 June 2024

Thanks Suzy, It was great to get you moved again. Good luck in your new home.

1/5

Trustpilot

Useless

Useless. Non-responsive. Don't action when notified when vacating a rental. Try and keep deposit because their systems do not work. Insinuate it's the tenants fault. I have constantly needed to chase. Do not recommend!

Christine · 11 June 2026

5/5

Google

Connor was amazing the whole time. Really helpful from start to finish and never left us wondering what was happening!!

LewisTHD · 8 June 2024

Agent replied · 24 August 2024

Thank you for such a a great review of Connors service it really is appreciated. We hope everything goes well with your tenancy and look forward to working with you.

5/5

Google

We had an incredible experience with Gary and Alexander and Co. As first-time buyers navigating this unknown process, their persistence and commitment to completing everything on time were invaluable. Their constant support turned what could have been a stressful journey into a smooth and reassuring experience. We couldn't have asked for better partners in this journey. Highly recommend them!

Vanessa · 28 October 2024

Agent replied · 11 November 2024

Dear Vanessa Cotea Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Made everything look easy. Start of tenancy and end of tenancy help was there to make it look easy. Special thanks to Hannah Newman​Property Manager. Very helpful, fast and understanding. Very professional. Wound suggest 100%

Kostas · 13 June 2023

Agent replied · 12 June 2024

Thank you so much for taking the time to review the staff and service Kostas wish you well for the future. Kind regards Stuart and the team at Alexander & Co

5/5

Google

Amazing experience with Alexander & Co for 3+ years. In particular Stuart, Anne & Connor have been so helpful and go above and beyond to make you feel valued and comfortable. Would definately recommend them!

Lindsey · 13 June 2023

Agent replied · 12 June 2024

Thank you Lindsey for your lovely review we wish you well in your new home. Stuart and the Lettings Team @ Alexander & Co Dunstable

5/5

Google

Melinda Zambuko helped us rent an apartment. She responded to every message professionally and within minutes. Highly recommended!♥️

Ludmila · 20 September 2026

5/5

Google

Everyone we dealt with was always available to answer queries or get back to us. When our tenancy ended Hannah Newman was very helpful in all our dealings with her and always answered our queries immediately. Overall a very professional firm to deal with.PositiveResponsiveness, Professionalism

Vivian · 13 June 2022

Agent replied · 12 June 2024

Thank you Mrs Taylor for your feedback which is really appreciated and we hope you enjoy your new home. Best wishes the Lettings team.

5/5

Google

Excellent service from Alexandra & Co, Dunstable. Our sales consultant, Lauren, was absolutely amazing from start to finish. …

Samith · 16 January 2026

Agent replied · 16 April 2026

Dear Samith Liyanage, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Lauren and Alan. Your feedback motivates our team to continue delivering exceptional service. We look forward to … More

5/5

Google

It was wonderful experience with Alexander @ co. Special thanks to Connor and Ragan for support and guide for all process. Many thanks

Komal · 14 March 2024

Agent replied · 24 August 2024

Dear Komal Patel Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Big thank you Alexander & Co Dunstable Estate Agents, massive thank you to Jason Lake, Rhys, Lauren and Gary for being amazing, supportive, professional through sale of the house. From the moment we phone Jason for valuation the service provided and team was exceptional.

Wioletta · 13 June 2022

Agent replied · 12 June 2024

It`s been a pleasure for us to help you through the buying and selling process. We all wish you the very best in your new home.

5/5

Google

Best agent! Very helpful every time i needed! I highly recommend!

Georgiana · 16 March 2026

Agent replied · 16 April 2026

Dear Georgiana Speriatu, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

5/5

Google

Thank you Alexander&Co for helping us finding our dream home and having patience with all of our questions, issues, queries. Especially Janice who is really sweet and made our life easier from the beginning and through whole process, even though we were a bit difficult. Thank you guys and congratulations for your professionalism.

Andreea- · 25 August 2020

Agent replied · 24 August 2024

Thank you for taking the time to send your review, it has been a pleasure to deal with you and we wish you well in your new home.

5/5

Google

Donna is an experienced, detail-oriented rental agent who made the process seamless. She’s thorough, professional, and truly cares about her clients. Highly recommend!

Zi · 11 June 2025

5/5

Google

Janice was absolutely incredible through my boyfriend and I’s first moving out experience. Always there to respond by email or phone and the process was done stress free and very quickly. I cannot fault them in any way and we are very happy with your services.PositiveResponsiveness, Professionalism, Value

Emily · 25 August 2021

Agent replied · 12 June 2024

Emily thank you for your review and the time taken to mention Janice in person, we hope you enjoy your 1st home together and wish you a happy and enjoyable tenancy with us. Best regards Dunstable Lettings team

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